critical path hotel pre-opening set up_7p

# CRITICAL PATH Pre-Opening Set UpPending - Not Ok P1 P2 P3 P1 P2 P3 P1 P2 P3 P1 P2 P3 P1 P2 P3 P1 P2 P3

In Process 1 11 21 from 1 11 21 from 1 11 21 from 1 11 21 from 1 11 21 from 1 11 21

OK - Controlled 10 20 30/31 to 10 20 30/31 to 10 20 30/31 to 10 20 30/31 to 10 20 30/31 to 10 20 30/31

MONTH 6MONTH 5MONTH 1 MONTH 2 MONTH 3 MONTH 4


Pre-Opening / Opening General manager

Introduction Head Office

Introduction to owner, owner rep'

Mobile phone SIM card

Pre

-Op

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Mobile phone if provided

Collection of Laptop

Residency Visa

GM Bank Account

Local Driving License

Pre

-Op

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Local Driving License

Collection of Medical Card

Register to Embassy

GM Accommodation

GM Accommodation Furniture (if applicable)

Pre

-Op

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GM Car

Pre opening Office Location Allocated

Office Desks

Collect & Install Printer

Pre

-Op

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Pre-Opening Office Set-up

Pre

-Op

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Collect & Install Printer

Set-up Pre-Opening Telephone Line

Set-up Pre-Opening Fax Line

Set-up internet connection

Create pre-opening Internet address

Create GM e-mail address

Pre

-Op

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Create GM e-mail address

Create Hotel PO Box

GM Business Card

Mobilization plan updated

Pre

-Op

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Collection of SOP's

Food & Beverage

Housekeeping

Front Office

Co

llec

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f S

OP

's

Engineering, Fire fighting and maintenance plan

Materials

IT (internet & e-mails)

Finance & Admin

Human Resources

Co

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tio

n o

f S

OP

's

Human Resources

Front Office

Set-up Hotel Configuration into PMS (room type, smoking,…etc)

Purchase Digital Frame template with currency, license…

Create currency exchange presentation

Fro

nt

Off

ice

Taxis Service

Hotel Shuttle Bus Services

Frequent Flyer Training

Alliances Training

Product Knowledge Training

Fro

nt

Off

ice

Product Knowledge Training

Water foutain back office and/or admin

Front Office SOP's

Housekeeping & Trainings

Select Chemical supplier and items

Hotel general CleaningHotel general Cleaning

Housekeeping trolley set-up process

Guest room cleaning process

Duty Roster Staff Cantina Cleaning

Duty Roster Staff Locker Cleaning

Ho

use

kee

pin

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Tra

inin

gs

Duty Roster Staff Locker Cleaning

Organize Linen Chute Area

Organize Linen Store

Organize Uniform Store and delivery for employees

Organize Chemical Store

Prepare Employee Roster

Ho

use

kee

pin

g &

Tra

inin

gs







Uniforms & Linen

Final Review with supplier regarding design

Draft quantity required according with budgeted manning

Shoes Supplier identified, delivery and costing under control

Un

ifo

rms

& L

inen

Uniform Delivery

Uniform adjustment done by Tailor

Identify property linen with tag

F&B - MK

All Day Dinning Food Costing

Un

ifo

rms

& L

inen

All Day Dinning Food Costing

All Day Dinning Recipe and Photo Shooting

All Day Dinning Food Testing

All Day Dining Menu Sample Approved

All Day Dining Menu printing

Beverage Items Listing

Bar Beverage Costing

Breakfast set-up & service training SOP's

Lunch & Dinner set-up & service training

Selection & Approval ChinawareF&

B -

MK

Selection & Approval Chinaware

Selection & Approval Glassware

Selection & Approval Silverware

Kitchen cleaning program

HACCP implementation, SOP's, trainings…etc

Prepare Employee RosterPrepare Employee Roster

Check Bill Folder Sample Approved

Human Resources

Hotel organization chart

Salary ScaleSalary Scale

Jobs Descriptions for all levels prepared

Create individual employee files, medical record, visas, CV

Implement Internet Policy for all employees + signature

Prepare hotel staff contract

Prepared personalized objectives for all staff - KPO and KJR'sPrepared personalized objectives for all staff - KPO and KJR's

Hotel Employee Booklet, Hotel Rules & Regulations

Accomodation Do's and Don'ts






Recruitment

Front Office Manager confirmed

Front Office Manager on board

Restaurant & Bar Manager confirmed

Restaurant & Bar Manager on board

Chef confirmed

Chef on board

Human Resources Manager confirmed

Human Resources Manager on board

Rec

ruit

men

t

Human Resources Manager on board

Chief Engineering confirmed

Chief Engineering on board

Executive Housekeeper confirmed

Executive Housekeeper on board

Rec

ruit

men

t

Financial Manager confirmed

Financial Manager on board

Chief Security confirmed

Chief Security on board

IT Manager confirmedIT Manager confirmed

IT Officer on board

Sales & Marketing

Finalize pricing for the next 12 months

Organize site inspection with sales offices

Introduce hotel to Tour Operators and Travel AgentsIntroduce hotel to Tour Operators and Travel Agents

Introduce hotel to Key Corporate Account

Introduce the hotel to outbound office (if applicable)

Pre-opening Photo Shooting

Pre-opening press release & publications

Sa

les

& M

ark

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g

Pre-opening press release & publications

Post Opening Photo Shooting

Competitors Web Survey

E-Commerce Competitors Analysis

Leisure Contract prepared for Travel Agents

Corporate Contract prepared

Sa

les

& M

ark

etin

g

Corporate Contract prepared

Global e-mail to Travel Industry Database

Hotel map






Collaterals - Stationery

C4 envelop printing

A4 Letter Head printing

Hotel Flag production

Check bill folder production

Compliment, Correspondence Card printing

Complimentary Mineral Water production

Complimentary Tea & Coffee production

Tissue Box productionTissue Box production

DL envelop printing

Environment information Card printing

Fact Sheet production

Fire Exit Plan production

Glass coaster production

Guest Service Directory Production

Key Card Holder Printing

Guest Comment printing

HOD Business Cards printingHOD Business Cards printing

Invoice All Day Dinning printing

Invoice FO printing according with PMS spec

Laundry List printing

Laundry Bag production

Luggage Tag printingLuggage Tag printing

Matches Box production

Name Badge production

Business Cards production

No Smoking Tent Card printingNo Smoking Tent Card printing

Note Pad & Pencil production

Purchasing & Requisition form production

Sanitary bag production

Soap production

Shower Gel productionShower Gel production

Telephone Code & Rate Production

TV Guide printing






Finance & Administration

Collection Pre-opening Budget

Opening Bank Account & Authorization

Pre-Opening Cash Flow, Working Capital

Open Bank Account for Employees

Request for electronic Payment Terminal Amex,Visa…etc

Credit Cards Contracts

Telephone line for e-electronic credit card payment terminal

Report Format Financial, Income Audit & Cost Controls

Fin

ance

& A

dm

inis

tra

tio

n Report Format Financial, Income Audit & Cost Controls

Seal / Chop for Finance Department

Management Contract Highlights

Finalize the Government Reporting Requirement

Telephone Charges for Guest

Fin

ance

& A

dm

inis

tra

tio

n

Local Practice Regarding Service Charge

Vehicule Insurance

Staff Accommodation contracts

Staff Transportation

Employees Visa Expenses Reconciliation

Fin

ance

& A

dm

inis

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tio

n

Employees Visa Expenses Reconciliation

Life and Medical Insurance

Safe Deposit Keys policy

Set up Minimum and Maximum Stock

Next 12 months Projection Revenue Budgeted

Select Payroll programSelect Payroll program

Licenses & POA

Liquor

Labour / Immigration

Trade License

Lic

ense

s &

PO

A

Trade License

Local Tourism board (if Applicable)

Local Hygiene/Safety (if applicable)

HACCP certification

Power of Atorney

Lic

ense

s &

PO

A






IT & Communication tools

IT Delivery to set-up pre-opening office

Pre-opening IT network set-up

Training Room IT network set-up

Transfer IT network on the site

CCTV System training

PABX set-up

PABX distribution line & level of access

Create a file with all Microsoft licenses

IT &

Co

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ica

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n t

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ls

Create a file with all Microsoft licenses

Close Internet access for FO workstation and some Admin

Close Access to set-up new programs in All PC

Manage Connection between CCTV and restricted access

Manage Internet provider

IT &

Co

mm

un

ica

tio

n t

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ls

Set-up POS for F&B department

Finalize TV Package orbit & Bond Communication

Local Telephone provider & Internet lines

Organize Back-up P&P

Housekeeping communication tools (walkye-talkie/Cell phones…)

IT &

Co

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un

ica

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Housekeeping communication tools (walkye-talkie/Cell phones…)

Engineering

Fire Fighting Procedure

Implement Fire Fighting Brigade

Fire Drill

Pre-Commissioning inspection, snagging & reports

En

gin

eeri

ng

Pre-Commissioning inspection, snagging & reports

Create Energy Saving procedures

BMS Training (if applicable)

Prepare Annual Maintenance program


En

gin

eeri

ng


Signage package

Roof Top signage

Revolving door signage

F&B outlet entrance

Guestroom signage

Sig

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ack

age

Guestroom signage

Facilities Signage (liability) plus all arrows, directionalSig

na

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ack

age

critical path hotel pre-opening set up_7p

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