EMERGENCY SECTIONFire Instruction• � e most important thing you can do is put this directory down and read the Fire Precautions

Notice on the back of your bedroom door. We ask all guests to familiarise themselves with the � re exits and evacuation notices. If you have problems with reading or understanding the evacuation plan on the door contact a member of sta� immediately.

• If you have hearing or visual di� culties and need any assistance, please contact reception immediately.

• � e � re alarm is tested every Monday at 11.30am - any other alarm is real and you should evacuate without delay and without attempting to collect valuables.

Doctor / Dentist• Emergency cover is available but may involve some travel distance. � e hotel can contact a doctor

or dentist for you if needed and there is always a trained � rst aider on the premises 24 hours a day.

Emergency Medical Assistance • Should you require medical assistance please call “0” for reception from your bedroom telephone,

or if you prefer to call yourself, dial “9” for an outside line.

Emergency / Useful NumbersEmergency Ambulance / Fire / Police 999

Local Police Station: Dingwall 01349 862 444

Doctor: Strathpe� er Medical Centre 01997 421 455

NHS 24 08454 24 24 24

Tourist Information: Inverness 01463 234 353

� e AA 0800 88 77 66

Petrol Station 01997 421 948

Airport: Edinburgh 08444 81 89 89

Airport: Glasgow 08444 81 55 55

Airport: Aberdeen 08444 81 66 66

Airport: Inverness 01667 464 000

Bus Station: City Link 0871 266 3333

Bus Station: National Express 08717 81 81 78

Stage Coach 01463 23 33 71

Taxi: Dons Taxis 01349 866 654

Taxi: C&E 01349 862 412

BAR & RELAXINGBar• Our bar is open every day and we have full tea and co� ee service available 24 hours. We normally open the

bar from 5.00pm to 11.00pm however we are really happy to serve our resident guests before and after, so please just ask, even when the bar is closed.

• Once the bar is closed resident guests may still purchase drinks through our night porter service.

• Every Crerar Hotel has its own malt whisky list and some really great wines which have been selected for us by our personal master of wines and wine merchant.

• As well as our bar we o� er many other areas of relaxation within the hotel. � e Strathview Lounge features stunning views on to Ben Wyvis and the room itself has a beautiful Victorian feel with high ceilings and an open � re place.

Cinema• All guests are welcome to enjoy our very own cinema, situated on the ground � oor of the hotel, which shows

� lms every evening, usually at 8.30pm.

• � e board outside the cinema displays the times and movies showing. Movies change daily.

DISABLED GUESTS• � e approach we take is to recognise that disabilities come in all forms and we would encourage you to tell

us as much as you feel comfortable with so that we can do all we can to help you.

• We know every disability is di� erent and, for some, our building will be less easy than for others - our team want to help whenever or however; we can do that well with your help.

• If you can tell us what will make your stay better we can look to make it happen without fuss. For those that are less comfortable letting general members of our team know how to help please contact our General Manager by dialling “0”.

• If a guest has any di� culty with sight, hearing, walking or other, please advise reception in case of an emergency so we can be prepared to help and make sure your stay is safe.

• For information on guide and assistance dogs please see “Man’s Best Friend” under our “What Else?” section.

KIDS & FAMILIES• For our smallest guest we can supply cots, high chairs and extra bedding on request...the sooner you let us

know the better as we can receive quite a few families visiting us.

• If you are in the wrong room type we do have family and triple rooms, please ask us at reception - if they are available we will make a switch.

• Crerar Hotels rarely o� er a kids menu (but sometimes we do) as we believe children should be able to eat from our normal menus (smaller portions and prices), though we also know for some kids that’s a trial rather than a treat.

• Our restaurant team and kitchen brigade know this and will make just about anything you want for your kids...if it’s chicken nuggets, they will be fresh and homemade, if it’s � sh � ngers again, they will be fresh and homemade. (Warning! Unavailable in adult portions!!).

• As previously mentioned, the hotel is home to its very own private cinema. A � lm is shown each evening, though we are more than happy to show a children’s � lm in the afternoon. Please just ask us and we will be delighted to arrange this.

OUT & ABOUTLocal Attractions• Popular attractions include: the original old pump room, now with very own traditional sweet shop; cruises

on Loch Ness - where you may spot famous Nessie; Strathpe� er Spa Golf Club, arguably one of the most scenic courses in northern Scotland; and the nearby city of Inverness, for retail therapy, entertainment and � ne cuisine.

• For more information on these or any other local events or attractions, please ask us or help yourself to the many lea� ets kept on the stand at reception.

• We are happy to provide simple packed lunches, all the way up to proper picnic baskets, at your request.

Places of Worship• A list of churches and places of worship, directions and service times may be obtained from reception.

Public Transport Services• Reception will be glad to look up bus and train time information...it’s a pretty small list! We can also provide

information on car and bike hire for you on request.

CONFERENCES, MEETINGS, GET-TOGETHERS & PARTIES

• Our conference suites are of various sizes and our unique 30 seat cinema provides an auditorium for presentations, seminars or showcasing your very own short � lm.

• Our conference suites give the � exibility of providing you with a number of rooms and areas within the hotel for your syndicate and breakout use.

• We can o� er the Wyvis Suite, ideal for intimate or private dinner parties, and can accommodate up to 20 guests boardroom style.

• Our Pavilion Suite, which looks out on to our beautiful gardens and is a great space for private parties and conferences, can accommodate up to 120 guests theatre style and up to 50 guests classroom style.

• For more information on these rooms, please contact our duty manager who will be delighted to assist.

• Extensive grounds provide you with the option of combining your conference with teambuilding and outdoor events.

• Private dining for parties and weddings is very popular at the Ben Wyvis and our Head Chef and General Manager would be delighted to talk you through some of the dishes and themes we could arrange for you.

• Weddings are welcome, with our Jacobite Restaurant - comprising stunning Victorian features, high ceilings and two gorgeous chandeliers - and Strathview Lounge accommodating up to 120 guests for your wedding breakfast and 150 (including day guests) for your evening celebrations. We hold a wedding license here at the Ben Wyvis and would be delighted to help you plan and host your wedding day.

SISTER HOTELS• We have 11 further hotels for you to explore, with 10 situated in idyllic locations throughout Scotland,

and one in the stunning Yorkshire countryside. We would be pleased to make a reservation for you at any of our sister hotels.

• We like to make sure our guests are well looked after when they move on to another of our hotels - we have access to some special rates and upgrades!

TALK TO US• If you have any questions throughout your stay, please ask us.

• � e reception team know just about everything worth knowing and you can contact them by dialling “0”. If it’s late our night porter is also available on the same number.

YOUR THOUGHTS• We always encourage our guests to give us feedback when staying with us; our aim is to make you happy. If

we are failing in that please let us know of any issues as soon as you can and we will do all we can to � x it.

• Good news is nice, but even if it is bad news we would rather know! To tell us, please contact any member of sta� within the hotel.

• If you prefer to let us know after your stay, our General Manager would be happy to take your call 01997 423 387, or email on gm.benwyvis@crerarhotels.com.

• It would be great if you wrote us a review on TripAdvisor as well at www.tripadvisor.com. We know that means the tough news and good news is there for all to see...it’s up to us to make sure it’s all good news!

WHAT ELSE?Clean Clothes• We can provide laundry and dry cleaning services to guests through an o� -site service - which does mean

quite a lengthy turn around. � at said...we will never see you stuck in an emergency!

Gift Vouchers• Crerar Hotels gift vouchers are available to buy online at www.crerarhotels.com, or ask at reception where

we will be delighted to help you.

Lost Something?• Please contact reception in case your lost item has been handed in - we keep lost property for about a month

after which we donate it to charity.

Mail• Please hand in any mail to reception for posting - we have stationery and UK stamps available at reception if

you need some. If you receive mail while staying at the hotel we will hold it at reception for you.

Man’s Best Friend• Well behaved, quiet dogs are most welcome with us and are allowed in guest bedrooms and public areas,

providing food service areas are avoided (at the discretion of the manager). Guide and assistance dogs can go anywhere they like.

• Dogs can be pretty hairy and we need to clean extra hard afterwards - this will be charged at £10.00 per dog, per evening.

• Guide and assistance dogs are welcome free of charge - in fact, we will make a donation for every one that stays!

• Tell us when you want to dine and we will make sure you get a table position that gives your guide or assistance dog space to lie down, plus a bowl of Ben Wyvis Hotel’s � nest Scottish water with our compliments.

Messages• Any messages for you at the hotel will be delivered to your room by reception, or ask at reception if you

wish.

Newspapers• We are unable to o� er a regular newspaper delivery service, however there is a shop just down the drive of

the hotel. If you require any assistance please contact reception and we will be happy to help you.

Phone• From the phone in your bedroom dial “0” for reception and “9” for an outside line. To dial another bedroom

simply dial the room number.

• You are unable to dial the operator or make credit card / toll free calls from your bedroom.

• Please contact reception for UK and overseas phone tari� s.

Secretarial Services• A photocopying service is available at the charge of 20p per copy and faxes may be sent for £1.50 for the � rst

page and £1.00 per page thereafter. Incoming faxes are free of charge.

• Typing is charged at £5.00 for the � rst page and £2.50 per page thereafter.

• Please ask at reception if you require any of these services.

Valuables & Safe Keeping• If you have any valuables you may hand them in to reception who will lock them in a safe for security. Please

ensure you are given a signed receipt at this time.

• Please note Crerar Hotels can accept no liability for loss or damage of guests’ valuables other than if they have been kept in the hotel’s main safe. Where this is the case, the guest will be required to show written receipt of the goods into the hotel’s safe keeping, and a copy of the original purchase receipt. Any payment will be subject to insurance policy con� rmation and deduction of the insurance excess.

Wake Up Call• Please request at reception the previous evening by 9.00pm. We are � exible with this time and if a member

of the reception team is available to make these arrangements for you after 9.00pm then we will be happy to do so.

Wi-Fi• Complimentary Wi-Fi is available throughout the public rooms and the majority of the bedrooms and a PC

is stationed in the small lounge near reception for use of our guests. Please ask at reception for the computer password or for our Wi-Fi code.

• � ere is a catch...being in one of the most beautiful parts of the world comes at a cost; it means that we are in the “technology sticks” and our Wi-Fi signal can be lost at times. We do work hard to maintain it, so please let us know if you have any issues.

NOW THAT YOU ARE CHECKED INYour Car• Free car parking is available to all guests, however we are a very busy hotel and car parking spaces can be like

“hen’s teeth”, so please park with care and courtesy.

• Strathpe� er is just a wee spa town, but even so it’s always best to lock your car and remove all valuables. � e responsibility for damage or theft to any vehicle whilst on hotel property lies with the car owner.

• For folk with a disability there are disabled parking spaces to the side of the hotel and for those who need wheelchair access we can show you the best ways in and out to avoid any steps or di� cult surfaces - above all, please let us have the chance to help you in whatever way suits you best.

Your Name• It’s really important that we have your details correct as it can be too easy for unintended mistakes to

happen. Can you take a moment to double check we have spelt your name correctly on your room card? If it’s wrong, next time you are passing reception please let us know and we will � x it straight away.

Carrying Bags• We can do that for you - please dial “0” from your bedroom telephone when you would like your bags

brought down to reception or taken to your car.

Heading Home• We would be really pleased if you could take a moment to let us know if everything was as you had hoped

and that your bill matches the services you enjoyed. You can do this at any time and we really do want to know what we are getting right and where we need to improve...

• If we got it right then we can get your bill ready, either the night before or when you check out. We are happy to take payment by debit or credit card or cash. Please note a credit card charge will be applicable.

• Check out is by 11.00am but we are really happy to arrange a later check out at a rate of £10.00 per hour up to 2.00pm. Please pre-arrange with reception.

• If you are planning to leave before 7.30am we really need to make sure your bill is ready and settled the night before. We can do that any time up until 9.00pm - please let us know the day before as the morning check outs can be very busy.

BEDROOMSBedroom Kit• All bedrooms have a TV, direct dial telephone, complimentary Wi-Fi (in the majority), hairdryer, ironing

facilities and Brodies tea, co� ee and shortbread with our compliments in your room on arrival.

• Bath mats can be provided on request, please ask and we will be happy to provide one.

• Each en suite comprises Duke & Lyle shampoo, shower gel and soap. If you need anything replenished, please let us know.

• If you would like anything else from your room just dial “0” and ask, when we will be really happy to help.

• With regards to room types, if you would like an upgrade to a front facing Ben View room, please contact reception and we will do our best to arrange for you if available.

How to work the TV:

- If your TV is turned o� (no red light), at the top right hand corner on the back of the TV there is a little button, press once to turn the TV on, then with the TV remote press any of the channel buttons (1-9).

- If the standby light is on (little red light) press any of the channel buttons (1-9) and the TV will come on.

- Once your TV is on you can choose any channel you wish to view by pressing the correct number on the remote.

Heating• � e Scottish weather is beautifully unpredictable so we do adjust the heating according to season and time

of day, though for your additional comfort, please let us know if you require any further assistance.

Housekeeping• We understand that you are here to relax so please put the “Hush Hush” sign on your door if you want to

be left alone or your room left unserviced. � e housekeeper is on duty for room servicing between 9.00am and 3.00pm.

• At any time should you require any extra pillows, towels, bed linen or clothes hangers, please contact reception 24 hours daily where we will be happy to provide these for you, just dial “0”.

Smoking• All areas within the hotel are designated non-smoking, including guest bedrooms. Where smoking has

been detected the hotel will levy a £50 charge for commercial cleaning of any room, as is compliant with the Smoking, Health and Social Care (Scotland) Act 2005. Please avoid smoking in our hotel...there are ashtrays and chairs outside of the hotel for your use.

Voltage• � e UK voltage is 240 volts in all sockets. A shaver socket with dual outlets, 110 and 240 volts, is located

in your bathroom.

FOOD• Our steaks are great - every Crerar Hotel serves only Scottish Farm Assured beef, and sometimes beef from

the Crerar Hotels Home Farm pedigree, grass fed herd.

• Di� erent dietary requirements are understood; please do make us aware and we will try our best to adapt our menu to suit.

• Our Jacobite Restaurant menu choice is à la carte or from � is Evening’s Dinner Menu (please note – guests on dinner inclusive rates can choose from � is Evening’s Dinner Menu or, at a supplement, from the à la carte).

Jacobite Restaurant Breakfast Monday to Friday 7.30am - 9.30am

Saturday to Sunday 8.00am - 10.00am

Dinner Monday to Sunday 6.00pm - 9.00pm

• We are happy to take reservations for dinner.

• If you require later dining, please let us know and we will be happy to arrange.

• We are happy to prepare you a light snack or sandwich in our lounge during the day if our chef is on duty, so please just ask us. Tea and co� ee are always available.

• A packed lunch may be ordered at reception. Wherever possible we ask that this be ordered the evening before, prior to 7.00pm, however if we can arrange this for you after this time we will be happy to do so. � is will automatically be added to your bill.

In-room Dining• If you prefer to dine in your room we have an in-room service menu; this can be found in your room, then

simply dial “0” to place your order.

• For timings and food available, please refer to the menu.

B E N W Y V I S H OT E LS T R AT H P E F F E R

I N F O R M AT I O N

W W W. C R E R A R H O T E L S . C O M W W W. C R E R A R H O T E L S . C O M W W W. C R E R A R H O T E L S . C O MW W W. C R E R A R H O T E L S . C O M