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CREATING A HIGH PERFORMING, VALUES-ALIGNED CULTURE

Creating a High Performing,

Values-Aligned Culture

S. Chris Edmonds Speaker, Author, Executive Consultant

Senior Consulting Partner

The Ken Blanchard Companies

Legal Notice: These slides are being provided to support your participation in the online seminar which took

place on December 18, 2014, and represent the proprietary intellectual property of S. Chris Edmonds and The Ken

Blanchard Companies. They are protected under international copyright law and cannot be resold, rented, loaned, or

circulated to any third party. These slides cannot be used to create or deliver any form of a learning experience or

training program. Additionally, they may not be duplicated or reproduced, stored in a retrieval system, or transmitted

in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the expressed

written consent of The Ken Blanchard Companies.



Why Culture?

Define

Align

Refine

Today’s Agenda



Issues you face



Only 40% of employees

are engaged at work

Only 45% are even

“satisfied” at work

$350 billion in lost

productivity each year

Engaged companies

have 6% higher profits

Culture Matters



Values are the

differentiator



The Performance-Values Matrix

(High)

(Low) (High)

PE

RF

OR

MA

NC

E

High Performance

and

High Values Match

Low Performance

and

Low Values Match

Low Performance

and

High Values Match

High Performance

and

Low Values Match

VALUES MATCH



Define your

desired culture

with an

Organizational

Constitution



Four elements: purpose, values and behaviors, strategies, and goals

Create clear agreements for performance and for values

“Liberating rules” allow people to relax, be present, produce, and work together



Purpose: Your

team’s “reason

for being”



Sample Purpose Statement

“Creating superior value for our

customers, employees, partners, and

shareholders.”

What?

For

wh

om

? T

o w

hat

end?



Sample Purpose Statement

“To discover, develop, and deliver

innovative medicines that help patients

prevail over serious diseases.”

What?

For

whom

? T

o w

hat

end?



Values: Great Team Citizenship

1. Value – a one or two word title.

2. Definition – a two or three sentence

description of what this value means in

your workplace.

3. Behaviors – “I” statements that explain

exactly how you expect leaders and team

members to demonstrate this value in

your workplace.



1. Integrity

2. Honesty

3. Excellence

4. Professional

Values: What do you mean?



Sample Value and Behaviors

Value – Service

Definition – Our customers are the reason

we’re in business. By giving them superior

service at every opportunity, we exceed their

expectations. When we exceed their

expectations, we’re at our best.



Sample Value and Behaviors

Behaviors –

– I initiate friendly hospitality by promptly and enthusiastically smiling and acknowledging everyone who comes with in 10 feet.

– I passionately exceed customers’ expectations by offering solutions to their needs.

– I assist each customer in finding requested items or services.



ALIGN to your Organizational

Constitution



What happens if a

company does have

stated values but

they don't operate

by them?



The Performance-Values Matrix

(High)

(Low) (High)

PE

RF

OR

MA

NC

E

High Performance

and

High Values Match

Low Performance

and

Low Values Match

Low Performance

and

High Values Match

High Performance

and

Low Values Match

VALUES MATCH



Values Alignment Drives Profits



REFINE

elements as

your culture

evolves



Values matter

• Set high standards for

performance and values.

• Be a model of desired

performance and values

in every interaction.

• Invite team leaders and

members to do the same

– and hold them

accountable for both.



Poll: Other Resources

1. Blanchard research and

white papers

2. Upcoming Blanchard

events

3. Blanchard products and

services



S. Chris Edmonds Senior Consulting Partner


David Witt Program Director


Questions & Answers



To learn more about how


can help you improve

engagement and performance

in your organization, please

visit:

www.kenblanchard.com

www.drivingresultsthroughculture.com

800-728-6000 or

[email protected]

Thank You!

http://www.kenblanchard.com/

http://www.drivingresultsthroughculture.com/

mailto:[email protected]

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