crazysexycool: thoughts and predictions on the future of work - … · 2017-09-14 · thoughts and...

The opinions expressed in this presentation are those of the speaker. The International Society and International Foundation disclaim responsibility for views expressed and statements made by the program speakers.

CrazySexyCool: Thoughts and Predictions

on the Future of Work

Christopher ChanInnovation Imagineer

MercerSan Francisco, California

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2014—Building Programs Employees Love

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2016—Predictions About The Future

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2017?

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Innovation Imagineer, Mercer LABSBloggerArtist

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Innovation Imagineer, Mercer LABSBloggerArtist

ushealthnews.mercer.comtheartofchan.com Health Care Technology Art Human Behavior

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Innovation Imagineer, Mercer BloggerArtist

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Health Care

TechnologyArtificial

Intelligence Consumer Trends

Virtual Reality

Advertising

Big Data

Behavioral EconomicsUser Experience

The Internet of Things

GamificationL BS

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2017?

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2017?

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"THE UNSEXY TRUTH IS SUCCESSREQUIRES HARD SOMETIMESTEDIOUS, FRUSTRATING ANDDEFEATING WORK OVER A LONGSUSTAINED PERIOD OF TIME. PERIOD."

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1. Subrogation

sub·ro·ga·tionˌ sәbrәˈɡāSHәnnounthe substitution of one person or group by another in respect of a debt or insurance claim, accompanied by the transfer of any associated rights and duties

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1. Subrogation

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1. Subrogation

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1. Subrogation

0.25% 0.75%

$3.5B $10.5Bhttps://www.dol.gov/sites/default/files/ebsa/researchers/analysis/health-and-welfare/deloitte-trendsandpracticesinhealthcaresubrogation.pdf

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1. Subrogation

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1. Subrogation

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2. Fraud/Waste/Abuse

fraud, frôdnounwrongful or criminal deception resulting in financial or personal gain

waste, wāstverbuse or expend carelessly, extravagantly, or to no purpose

a·buse, aˈbyo͞ozverbuse (something) to bad effect or for a bad purpose; misuse

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TEN COMMON HEALTH CARE PROVIDER FRAUD SCHEMES 1. Billing for services not rendered.2. Billing for a non-covered service as a covered service.3. Misrepresenting dates of service.4. Misrepresenting locations of service.5. Misrepresenting provider of service.6. Waiving of deductibles and/or co-payments.7. Incorrect reporting of diagnoses or procedures (includes

unbundling).8. Overutilization of services.9. Corruption (kickbacks and bribery).10. False or unnecessary issuance of prescription drugs.

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3. Blockchain

block·chain ˈbläkˌCHānnouna digital distributed ledger in which transactions made in bitcoin or another cryptocurrency are recorded chronologically and publicly

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3. Blockchain

block·chain ˈbläkˌCHānnouna digital distributed ledger in which transactions made in bitcoin or another cryptocurrency are recorded chronologically and publicly

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3. Blockchain

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3. Blockchain

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3. Blockchain

If you invested $100 in Bitcoin in 2010, it would be worth $75M today

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3. Blockchain

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3. Blockchain

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4. Net Neutrality

net neu·tral·i·ty, ˈnetˌ n(y)o͞oˈtralәdēnounthe principle that Internet service providers should enable access to all content and applications regardless of the source, and without favoring or blocking particular products or websites

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4. Net Neutrality

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4. Net Neutrality

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4. Net Neutrality

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4. Net Neutrality

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Broad

4. Net Neutrality

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5. Truck Driving

truck driving, trәk drīviNGverbthe act of driving trucks

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5. Truck Driving

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5. Truck Driving

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5. Truck Driving

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5. Truck Drivinghttp://w

ww

.npr.org/sections/money/2015/02/05/382664837/m

ap-the-most-com

mon-job-in-every-state

2.8M Americans are employed as truck drivers,253K male Canadians

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5. Truck Driving

The Bureau of Labor Statistics https://www.bls.gov/soc/

Add up these categories (except nursing) = 25M jobs, 16% of the US labor force

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5. Truck Driving

The Bureau of Labor Statistics https://www.bls.gov/soc/

Add up these categories (except nursing) = 25.7M jobs, 16.5% of the US labor force

The most common occupations in AmericaRetail salesperson 4.5 millionCashiers 3.3 millionFast‐food prep and service worker 3.0 millionOffice clerk 2.8 millionTransport truck drivers 2.8 millionRegistered nurse 2.7 millionWaiter 2.4 millionCustomer‐service rep 2.4 millionManual laborer 2.3 millionSecretary 2.2 million

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5. Truck Driving

Statistics Canada, National Household Survey, 2011.

Add up these categories (except nursing and teachers) = 2.6M jobs, 15.5% of the Canadian labour force

The most common occupations in CanadaRetail salespersons 656,395Retail and wholesale trade managers 363,290Administrative assistants 316,565Food counter attendants, kitchen helpers 312,820Registered nurses and registered psychiatric nurses 270,425Cashiers 260,190Transport truck drivers 253,385Elementary school and kindergarten teachers 227,810Financial auditors and accountants 203,470Administrative officers 201,320

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5. Truck Driving

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5. Truck Driving

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5. Truck Driving

Increase:• Productivity• Safety• Sustainability• Efficiency

Reduce:• Energy

consumption• Operating

expenses• Downtime• Waste

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5. Truck Driving

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5. Truck Driving

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1. Subrogation2. Fraud/Waste/Abuse3. Blockchain4. Net Neutrality5. Truck Driving

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“COOL MEANS BEING ABLE TO HANGWITH YOURSELF. ALL YOU HAVE TO ASKYOURSELF IS ‘IS THERE ANYBODY I’M

AFRAID OF? IS THERE ANYBODY WHO IFI WALKED INTO A ROOM AND SAW, I’DGET NERVOUS?’ IF NOT, THEN YOU’RE

COOL.”- PRINCE

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6. Robots in the Home

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6. Robots in the Workplace

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6. Robots in the Workplace—Blue Collar

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6. Robots in the Workplace—White Collar

8,000 medical papers published a day.IBM Watson “sifted through 20 million cancer research papers and came up with the proper diagnosis within 10

minutes.”

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InnovationEmpathy

Relationships

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7. VR Therapy

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7. VR Therapy

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7. VR Therapy

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7. Malaekahana Beach

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7. VR Therapy survey of older people and VR

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7. Malaekahana Beach

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8. Mojo Mentor

"Mojo Mentor Scene"

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8. Mojo Mentor

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8. Mojo Mentor

Executive-level coaching + behavioral health expertise

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8. Mojo Mentor

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9. A Year of Travel

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9. A Year of Travel

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9. A Year of Travel

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9. A Year of Travel

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9. A Year of Travel

• Increased retention, attraction of talent and productivity/engagement

• 80% of employers have stated that their employees are more productive while on Remote Year

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10. Federal VC

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10. Federal VC

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10. Federal VC

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10. Corporate VC

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10. Corporate VC

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7. VR Therapy8. Mojo Mentor9. A Year of Travel10. Federal and

Corporate VC

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11. Embedding Chips in Employees

http://www.computerhistory.org/siliconengine/

A little computer history . . .

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http://www.computerhistory.org/siliconengine/

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https://www.forbes.com/sites/ericmack/2017/07/25/microchips-implant-three-square-market-wisconsin-chip/#433953a5463a

- Open doors- Use copy machines- Log into computers- Share business cards- Store health information

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12. Countries vs. Companies

Biggest Companies (Revenue) Bigger Than Which Country (GDP)

1. Walmart 24. Poland

5. Toyota 44. Chile

7. Royal Dutch Shell 45. Finland

8. Berkshire Hathaway 47. Portugal

9. Apple 47. Portugal

13. United Health 53. New Zealand

14. CVS Health 54. Iraq

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13. Chinese Mutant App

P A S T

P R E S E N T

IMMITATORS

INNOVATORS

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TENCENT—WE CHAT SINA WEIBO

963 MILLION USERS 340 MILLION USERS570 MILLION USERSTAOBAO

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SEAMLESS INTEGRATION1

2

3

CUSTOMER-TO-BUSINESS

COLLABORATION

Key Mutations

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H E A L T H C A R EP R O V I D E R S

D I G I T A LS O L U T I O N S

C A S H L E S SE C O N O M Y

I N T E R N E T O F T H I N G S

S O C I A LM E D I A

Maybe it’s Time for Mutations in Healthcare?

I N T E G R A T I O N | C O L L A B O R A T I O N | C U S T O M E R I N S I G H T

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14. Corporate Lifespans are Shrinking

https://www.innosight.com/insight/creative-destruction-whips-through-corporate-america-an-innosight-executive-briefing-on-corporate-strategy/https://qvartz.com/buzz/perspective/cities-live-companies-die/

The mean life of companies is 10 years

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14. Corporate Lifespans are Shrinking

https://www.innosight.com/insight/creative‐destruction‐whips‐through‐corporate‐america‐an‐innosight‐executive‐briefing‐on‐corporate‐strategy/https://qvartz.com/buzz/perspective/cities‐live‐companies‐die/

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15. The End of HR?

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15. The End of HR?

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15. The End Transformation of HR?

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15. The End of HR?

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Corporate VC

11. Chip implantation12. Companies vs.

Countries13. Chinese Mutant App14. Shrinking Corporate

Lifespans15. The End of HR

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© MERCER 2017 105

IF YOU EVER WANT YOUR SOUL TODANCE IN THE CLOUDS, YOU WILL AT

SOME POINT HAVE TO JUGGLELIGHTNING AND TASTE THE THUNDER.

- CHRISTOPHER POINDEXTER

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16. Supplements?

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16. Supplements?

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16. Supplements

[LDL cholesterol] reduction of 15% by combining dietary interventions could potentially reduce [heart attack] risk by 30–45%.

-National Lipid Association 2015 Recommendations

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16. Supplements

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16. Supplements

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16. Supplements

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16. Nootropics

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16. Nootropics

Credence Research

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17. New Workspaces

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17. New Workspaces video

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18. 3 Parent Babies?

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19. Human Animal Hybrids?

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20. Human Robotic Hybrids?

http://www.techeblog.com/index.php/tech-gadget/11-real-technologies-that-could-make-you-superhuman

Superhuman Employee Benefits Robotic Workforce Benefits

Will HR be responsible for a robotic arm tune-up? Behavioral health benefits for a robotic workforce?

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Corporate VC




16. Supplements17. New Workspaces18. 3 Parent Babies19. Human Animal Hybrids20. Human Robotic Hybrids

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The End of My Trilogy

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Quadriology

Pentalogy

Hexalogy

Hepatology

Octalogy

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Nonology

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7. VR Therapy8. Mojo Mentor9. A Year of Travel10. Federal VC





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#18 3 Parent Babies

#19 Human Animal Hybrids

#20 Human Robotic Hybrids

#13 Chinese Mutant App

#11 Chip implantation#5 Truck Driving

#7 VR Therapy#4 Net Neutrality

#6 Robots in the Workplace

#1 Subrogation

#2 Fraud/Waste/Abuse

#3 Blockchain

#12 Companies vs. Countries#14 Shrinking Corporate Lifespans

#10 Federal and Corporate VC

#15 The End of HR#17 New Workspaces

#8 Mojo Mentor

#9 A Year of Travel

#16 Supplements

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#18 3 Parent Babies







#1 Subrogation#2 Fraud/Waste/Abuse

#3 Blockchain


#10 Federal and Corporate VC#15 The End of HR

#17 New Workspaces

#8 Mojo Mentor

#9 A Year of Travel#16 Supplements

Individuals

TechnologyData

Self-ImprovementCorporations

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#18 3 Parent Babies








#3 Blockchain



#17 New Workspaces

#8 Mojo Mentor


TechnologyData

Self-ImprovementCorporations

andis Creating

for

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#18 3 Parent Babies








#3 Blockchain



#17 New Workspaces

#8 Mojo Mentor


Individuals?

TechnologyData

Self-Improvement

andto Create

for

How will you use

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7. VR Therapy8. Mojo Mentor9. A Year of Travel10. Federal VC





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crazysexycool: thoughts and predictions on the future of work - … · 2017-09-14 · thoughts and...

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