Craig Orrock

Programme/Project/Process

Development Professional

Try not to become a man of success,

but rather to become a man of value

Albert Einstein

Craig Orrock

Professional Profile

Entrepreneurial-minded professional –• specialist in organisational improvement, process

development & business research• combines solid analytical & creative abilities with

a rigorous & incisive, yet sensitive, approach to problem definition & (re)solution

• strong background in management reporting & systems development & implementation

• resourceful, prudent & discrete • sound inter-personal & communication skills• service-oriented, building cohesion, coherence,

trust & mutually beneficial relations

Chartered Management Accountant

Honours Graduate in BusinessCertified Professional Behavioural AnalystCertified Professional Values AnalystCertified Attributes Index Analyst

Search Engine Optimisation trainedGoogle Analytics trained

Craig Orrock

Process Development 1

• Co-creation of industry-leading Maxiima© ‘customer journey’(after-sales operating standards)

• Co-authored detailed Maxiima©operating manual with process maps and procedure narratives

• Maxiima© implementations contributed 40+% of revenue

• Maxiima© drove the growth of company and quadrupled sales turnover over 3 years

• Maxiima© became the basis for BSI PAS 80, the ‘gold standard’ for vehicle after-sales providers

Craig Orrock

Process Development 2

• Development of consulting products & processes

•

• Development of detailed process maps to clearly demonstrate the logic, flow & (inter) connection of & between processes

Craig Orrock

Process Development 3

• Creation of detailed process narratives describing –

– underlying operating principles of the process

– actions to be completed within the process

– the desired effects to be achieved by the process

– the particular practices necessary to achieving the aims of the process

– links to & use of related resources, forms and/or logistics

Craig Orrock

Operating Procedure Design 1

• Development of internal operating processes & procedures

• Design of corresponding process maps & flowcharts

e.g. Purchase Order Process (right)

• Creation of user-friendly operating

instructions / user guides (below)

Craig Orrock

Operating Procedure Design 2

• Creation of user-friendly operating instructions / user guides

Craig Orrock

Project Management• Produced detailed analysis of responses by FTSE

500 Company Secretaries & Treasury Directors to an HMRC survey of views on business taxation issues (published in both Hansard & as HMRC’s‘Taxation on the Boardroom Agenda)

• Managed development of online 360-appraisal & reporting routine and its annual delivery for five years for the Institute of the Motor Industry staff

• Coordinated & progressed the full & successful ISO:9001 accreditation for the main automotive consultancy business within the group

• Undertook & managed complete review of the customer & business prospect database for a leading provider of corporate, community and ground services to major airlines at UK airports

• Edited & developed forthcoming travelogue, embellishing with additional data & research

Craig Orrock

Management Reporting & Control

• Implemented company online store, which contributed between 5% & 10% of revenue

• Developed effective & efficient routines– to generate timely & useful reports &

management information• Implemented accounting & financial control

systems & established budgetary control– to prompt managerial forethought &

contingency planning– to improve management control

• Initiated & managed weekly cash forecasting, designing a meaningful & coherent format– to address potential cash shortfalls – to minimise resort to overdraft facility

• Instigated project costing –– as a prelude to bid/proposal submission– to address prior & preclude potential

future project shortfalls (sample (right))

Craig Orrock

Created/Published• Tax on the Boardroom Agenda HM Government Agency UK government

Detailed analysis of replies of FTSE500 Taxation Managers, Company Secretaries & Financial Directors to HM Government Agency taxation survey (published Hansard)

• Maxiima After-Sales Manual Advantage Business Group UK customersCo-development of the business’s primary product offer & manual, with step-by-step procedure descriptions, comprehensive process maps & narratives, and a detailed process audit/quality check & scoring regime covering complete after-sales customer journey

• Commercial Vehicle Sales Operations Manual Advantage Business Group WorldwideReview/edit & improvement of detailed Commercial Vehicle Sales Operations Guide (for global adoption by world-leading manufacturer); developed statistical reporting formats & guidance notes for users, developing & refining process maps & narratives (manual covers prospecting/sales processes, process maps, Customer Tender compilation, KPIs, and sales management procedures)

• Commercial Vehicle After-Sales Operations Manual Advantage Business Group WorldwideReview/edit & improvement of detailed manufacturer’s Commercial Vehicle After-Sales Operations Guide (for widespread adoption by multiple world-leading manufacturers); developed statistical reporting formats & guidance notes for users, plus developing & refining process maps & narratives (manuals cover operating processes, process maps, KPIs, reporting guidelines, and after-sales management procedures)

• Full Customer Contact Review Service Provider to Airlines UK customersDetailed analysis of canvassing of some 400 business prospects on the client’s sales customer database –comprehensive review & update of contacts, plus full analysis of customer & business prospect feedback on service provision to major airlines

• Internal Processes Manuals/Guides Advantage Business Group UK: internalDevelopment & integration of internal processes (e.g. Operating Statistics reporting, Sales Order tracking, business plans, budgeting & forecasting, cash flow planning, KPIs) Development of detailed user instructions/process maps for use in executing & completing internal processes (e.g. Contact Manager software guidance notes; Sales Order Processing, Purchase Order Processing, & accounting system user guides)

• Academic Theses ; Publications‘Cost Inflation & Inflation Accounting’ & ‘Inventory Accounting & Control’ First Class Honours‘Divine Intervention’ – background research & editorial input for soon-to-be-published travelogue