CR100 - CRM CUSTOMIZING FUNDAMENTALS

Course Version: 092

Duration: 5 days

Audience

Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basicfunctionalities and basic customizing

SAP consultants and partners

Prerequisites:

Essential

SAPCRM Overview of the SAP CRM solution

Recommended

SCM600 Business Processes in Sales Order Management

Goals

The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRMfunctionality and basic customizing.

Course Based on Software Release

SAP CRM 7.0 SAP ECC 6.0

Content

CRM basic data:o Account Managemento Organizational modelo Product mastero Customizing settings for each object

CRM business transactionso Overview of generic functions in business transactionso Activity managemento Customizing for these objects

Process control and determinationo Partner determinationo Actionso Overview of pricing in CRM

CRM billingo Basics concepts of CRM middlewareo Introduction to the CRM WebClient User Interface

Notes

This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the WebChannel / Field Applications nor specific Interaction Center functionality will be part of this course.