he National Association for Healthcare Quality (NAHQ) is a membership and certific

ation organization comprised of more than 14,000 healthcare quality professionals working in all healthcare settings. NAHQ is the only organization to certify professionals in the field of healthcare quality with the CPHQ

he CPHQ incorporates the body of knowledge in the

healthcare quality profession, which includes:

• Strategic and operational roles in management andleadership• Information management, including design and datacollection, measurement and analytics, andcommunication• Performance/quality measurement and improvement,including planning, implementation and evaluation, andtraining• Strategic and operational tasks in patient safety

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What is the best explanation for the relatively slow introduction of lean practices into medical laboratories?

A. The variability and complexity of the samples in a laboratory is much higher than in a manufacturing environmentB. Scientists are less receptive to the core principles of leanC. Medical laboratories function differently than factoriesD. Medical research is mostly funded by the government

Answer: A

A delay in discharging patients is likely to cause recurrent bottlenecks in?

A. Admissions from the emergency roomB. The filling of prescriptionsC. Admissions from surgical wardsD. All of the above

Answer: D

Which of the following conditions should a quality assessment program NOT examine?

A. A condition that is thought to be treatableB. A condition for which the treatment is susceptible to significant influence by health care providersC. A condition that has cost-effective treatmentsD. A rare condition that has a small effect on mortality or morbidity

Answer: D

A doctor fails to administer an indicated test, and the patient's condition deteriorates to the point that he must be admitted to an inpatient facility. This is an example of?

A. Preventive errorB. Treatment errorC. Diagnostic errorD. Communication error

Answer: C

When is the best time for chairing during a meeting?

A. One hour beforehandB. At the beginningC. In the middleD. At the end

Answer: B

Discharge planners regularly monitor the number of inappropriate referrals, the timeliness of discharge planning, and the number of days of discharge delays. What additional monitor should be added to evaluate the appropriateness of discharge planning interventions?

A. Adequacy of documentation in progress notesB. Sttainment of discharge planning goalsC. Timeliness of referrals to discharge planningD. Number of discharge planning referrals from nursing

Answer: B

A primary purpose of an information management system is to allow an organization to

A. Save timeB. Centralize demographicsC. Reduce costD. Evaluate data

Answer: D

Which part of a job description should be used in a criteria-based performance evaluation?

A. Salary GradeB. Duties and responsibilitiesC. Working ConditionsD. Qualifications

Answer: B

Which of the following monitors provides patient outcome information?

A. Healthcare-acquired infection rateB. Nursing care documentation complianceC. Antibiotic therapy discontinuation complianceD. Equipment malfunction rate

Answer: A

One major difference between traditional quality assurance (QA) and quality improvement (QI) is that QI

A. Stresses peer review, while QA focuses on the customerB. Focuses on individuals, while QA focuses on team synergyC. Stresses team management, while QA stresses team collaborationD. Focuses on the process, while QA focuses on individual performance

Answer: D

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