www.theservicesolutions.com

Provid ing s impl i f ied yet innovat ive so lut ions

CORPORATEPROFILE

the SM is focused on transforming Customer Experience' across multiple industry verticals by delivering innovative services and solutions that deliver service solutions

focused benefits, particularly in service-user satisfaction.

Our Vision

Our Mission

Our Values

Embracing innovative solutions for the

enhancements of services & intellectual

advancements within the profession

Agility

We have the capability of rapidly & cost

efficiently adapting to changes as desired

by the client, without compromising

balance, co-ordination, endurance & speed

Transparency

We believe in openness, clear

communication & accountability

WHOWE ARE

SM The identity of is an the service solutions

amalgamation of our vision, mission, & values.

The flex symbol is inspired by the simple & agile

efficiency of a boomerang, & emphasizes our

performance pattern where complex service solutions

are delivered to our clients in an innovative way with

surprising simplicity & fluid ease of execution.

We want to make every customer

of our customer, satisfied

Always provide simplified, yet

innovative solutions

We offer unique blend of consulting-led engagements and solutions that facilitate systematic intervention in

key result areas through technology intermediation.

While customer service is still only maturing in India and several other countries, industry leaders today recognize that effective & efficient customer service and

supply chain management can have a critical impact on customer acquisition, retention & cost management and emerge as a powerful profit center.

Responding to our clients’ needs,

adding qualitative & quantitative

value

Service

Innovation

Instead of evolving a 'one size fits all' approach for a client's need, the SMservice solutions

engages with the client at all levels to understand the exact nature and complexity of

the problem in the service or supply chain management area. The services offered

provide clients with the critical insights to identify exact gaps in the existing processes,

and break down ambiguities and complexities where these exist.

OURSERVICES

SMSince its inception in early 2009, has provided the service solutions

clients' senior management with services and solutions to enable

effective customer service, differentiate vis-à-vis competition, and

positively impact their bottom lines. Towards enabling these business

SMoutcomes, brings together a core group of the service solutions

seasoned management professionals with a track record of expertise

in building and managing large-scale service and supply chain

Standardization across

Distributed Sales & Service

Networks

Audits

Performance Management &

Benchmarking

Large Scale Projects,

Process & IT Implementation

Consulting Services

Focus on Supply Chain &

Service Operations

Customized &

Client Driven Services

Training & Research

Last Mile Intelligence &

Hands On Insights

infrastructure and operations.

the SM not only diagnoses and identifies gaps in the client's service infrastructure but also conceptualizes, designs and implements solutions for service solutions

specific problems. Skill in executing end-to-end sector-specific as well as cross-sector solutions is driven by a firm belief that technology can be potent business

enabler, thereby reducing inefficiencies and optimizing resource utilization.

OURSOLUTIONS

Apple Care CRM

AMS PlatformAMS PlatformSmart

TractionAn intelligent Asset Tracking Solution

PS: The above list is only illustrative and does not show all our solutions. For more details on our solutions, please write to us at info@theservicesolutions.com.

Coming Soon

Our solutions team ensures that deployed solutions not only mitigate the challenges, but also enable organizations in achieving strategic and operational

SMobjectives of profit maximization, cost control, and business intelligence etc. Some of the solutions delivered by are:the service solutions

Trade-inP o r t a l

Supply Chain Automation

RemoteMonitoringSystem

End to End Service Management System

Repair Factory

Solution

THE TEAMFounder and Chief Executive Officer

Sreevathsa

Melville Service Chief

Ranjeet WalunjAditya MonyTechnology Chief

Products & Marketing Chief

Bimal RathIndependent Director on the Board

Capt. Ganesh KarnikIndependent Director on the Board

THE TEAM

Over 15 years of industry experience in the field of customer service and management. He has worked for blue-chip organizations like Nokia India, Tata Teleservices, LG Electronics, Samsung Electronics, and BPL Limited. Passionate technologist with BE in

Electronics & Telecom and MBA in IT. His other accreditations include Six Sigma training & certification from Motorola University, ITIL Framework certification from “CertMagic” & Project Management certification PMP®.

Sales ChiefGM - Middle East Operations

Ashish SisodiaShodan Suvarna

Strategy ChiefPrem Kumar

Raghavendra AlseDelivery & Excellence Chief

Professional with over ten (10) years of experience in Strategic Planning,

Technology Planning, Product Development and Delivery in various sectors like

Consulting,Manufacturing, Technology and Utility Services.

Previous Employment: WaterHealth International Inc., Exensys Software

Solutions, PwC.

Education: B. E. in Industrial Engineering and PGDPM

Over 16 years of experience in Corporate Sales of Enterprise solutions and

Maintenance Services

Previous Employment: HCL Infosystems Limited

Education: BE in Electronics

Over 14 years of business development and sales experience in India, Middle East and

USA.

Previous Employment: HCL Technologies, Oman Technologies

Education: BE in Mechanical & MBA in IT from USA

IT, Products, Engineering and Strategy leader with over 20 years of global

experience at Senior Leadership roles.

Previous Employment: Genpact, Microsoft US and India, Siebel Systems, AT&T

Education: BE in Mechanical and MBA in Computer Science from Villanova

University USA.

Over 22 years of service management, outsourcing, process automation and CRM

experience. Specialist in the consumer electronics & telecom domain.

Previous Employment: Key service roles at Any DATACorporation, Axesstel Inc.,

Onida & BPL Ltd.

Education: BE in Electronics

Over 18 years in the technology domain & co-created a 4th generation ad-serving

technology to aggregate billions of ad impressions across categories, create audience

segments & help advertisers reach highly fragmented Internet users.

Previous Employment: AdMagnet, MediaTurf, Interpole Technologies & Euro RSCG

Education: RA with IIT Bombay, BE in Computer Science & MBA in IT

E n t re p re n e u r t u rn e d c o r p o r a te H R e x p e r t w i t h o ve r 2 8 ye a r s o f

experience across HR delivery, Strategy, Joint Venture Relationship Management,

Organization Structuring & Leadership Development in India and abroad.

Worked with Nokia India, Tata Sons, British Telecom at senior leadership positions

before founding Think Talent Services Pvt. Ltd., India in 2010.

Serial Entrepreneur and an exper t in the area of transformation and

value creation with over 27 years of rich experience. Seasoned leader with great

exposure to working in the global markets.Worked with Fly Mobiles, Benckiser

& Uniliver in various global roles. Started many startups in the past and continues to

represent many. BE in Mechanical and MBA in Marketing.

Served Indian Army between 1981-1988. Since his voluntary retirement,

he has held several prominent positions in the industry, education, infrastructure &

tourism development. He has been a member of Karnataka Legislative Council (MLC),

elected from the South West Teacher's Constituency, since June 2006. Also a member

of Academic Council of Mangalore University & Deputy Chairman of N.R.I Forum,

Karnataka State, with a Cabinet status.

Advantage is the sum total of our expertise, service delivery and client engagement process. We approach a service or supply chain management challenge from a

client's perspective, diagnose the exact problem, narrowing it down to a single point of change that can have the largest possible impact on the business.

When a complex problem has been identified, we ensure that the best possible solution is implemented - whether we develop it or utilize the resources of our

strategic partners, the client is ensured of a powerful yet single, seamless and simplified solution. - Because, we care for our reputation

“RIGHT” SKILLED

PEOPLE + TECHNOLOGY

We develop/design a process

with the client‘s end goals &

execution in mind

We are different from the way typical

technology companies operate -

setting the process framework first &

executing it on top of our technology

platform is our expertise

Basis needs of client, we put together a

solution which combines skilled

resources and our technology platform

We are willing to put some money at

risk

WHAT SETS US APART FROM

COMPETITON

FOCUS ON CLIENT’S

END GOALS

RICH EXPERIENCE IN

PROCESS EXECUTIONRISK SHARING

We have experience of running

processes for multiple customers in

different industries – driving outcomes

We leverage our proprietary

process framework to create

business impact for the client

This set of individuals bring varied

experiences – that sets us apart from

competition

We consider client acquisition as a long

term investment.

We measure our success by the CSAT

scores of our clients

OURPARTNERS

We believe in a simple partnership mantra: ; the partnership has to benefit both the parties involved for it to be rewarding and long term. 1+1=11

We are proud to be associated with some of the best brands in the business - be it in the Technology space, Process space, Advertising or Innovation.

Complimentary skills help both us and our partners in delivering superior value to our customers.

While our partner companies are assured of us being their extended arm for their customer deliverables, these strategic partnerships help us learn from their

huge, proven experience & upgrade our skills regularly.

OURCLIENTS

Client engagement is an important part of our DNA. We do not perceive the client's organization as a different entity from ours. We operate in a seamless manner

where the client team and our team operate as an integrated unit pursing a common business objective.

DOMESTIC INTERNATIONAL

... the list goes on

Get in touch with

Corporate Office

Ff1, Varun Towers 1, Sector 20 (A), Mathura Road,

Apple Care Operations

101, Prakash Building, Vazira Naka,

Borivali (West), Mumbai-400 091,

Maharashtra, India

Middle-East Operations

Dubai - SAIF LOUNGE, P. O Box 121042,

Sharjah, UAE

Contact Name: Shodan SuvarnaFaridabad 121 004 Haryana, India

A - Wing, First Floor Mangalya CHSL, Building No.4, Opp. Asha Ketan Medical Center, MG. Road, Goregoan (West), Mumbai - 400 062, Maharashtra, India.

Registered Office Regional Office

Rajkot - Shop No. 101,

Cosmo Complex,

Mahila Collage Chowk,

Rajkot 360001 Gujrat, India

Thane - GA-27, Lake City Mall,

Next to Big Bazaar,

Kapurbawdi, Thane (West) - 400 610

Maharashtra, India

Andheri - 6 & 7, Chintamani Plaza,

Ground Floor, Andheri - Kurla Road,

Chakala, Andheri (East),

Mumbai - 400 099 Maharashtra, India

Belgaum - Shop No. 9,

Cantonment Shopping Complex,

Opp. Fish Market, Camp,

Belgaum - 590001 Maharashtra, India

Pune - Shop No. 54,

Patil Plaza, Plot No. 493,

Parvati, Pune - 411 009

Maharashtra, India

+91 22 2536 1188+91 22 4123 3366

+91 22 2823 2121+91 22 2823 2122

0281 3057877 020 6530 12340831 4200601

Corporate Off:

Registered Off:

Regional Off:

Dubai:

+91 22 2879 2093

+91 22 2833 2204

+91 129 417 0041

+971 55 2034067

E-mail us : info@theservicesolutions.com