www.cpcc.edu/clc704.330.4660

CORPORATE LEARNINGC E N T E R

C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

Cor

pora

te L

earn

ing

Cen

ter

“Reflect, Reflect,” the water feature at the Harris Corporate Training and Conference Center

Cor

pora

te L

earn

ing

Cen

ter

Our partnership with youAs partners, you help the College understand your needs; maybe we even figure that out together. Regardless, CPCC performs the legwork to organize findings and identify learning-based objectives based on your input. Then, we present a recommended action plan, including helping to identify potential funding options for eligible companies.

At the Corporate Learning Center, we start with the results you want.

That’s because we believe learning can drive any achievement, any process and any practice that offers your business measurable results and a clear market advantage.

Who we areThe Corporate Learning Center is Central Piedmont Community College’s gateway for serving the learning and development needs of businesses and organizations in Mecklenburg County. The span of learning, the expertise and the experience make the College a uniquely-positioned resource to help meet your performance and organizational demands.

How we workFirst, we build a partnership. With our 50-year history of serving the community and its employers, the College stands behind every student and every client. Advisors for the Corporate Learning Center bring skills, knowledge and decades of combined business experience to the table – all focused on learning that brings you results.

Our questions and conversations help us better understand your unique business and current challenges.

• Whatimprovementsdoyouwant? • Whatbehaviorsdoyouwanttosee? • Whatstepsdoyouneedtochange? • Whatareyourcompetitorsdoing?

Within these questions, we help you look for opportunity. Here you’ll discover our team’s integrated approach to build competencies that drive performance– an approach rooted in the proven Six Sigma methodology of Define-Measure-Analyze-Improve-Control. We rely on content experts, from both the College and the company, along with our broad portfolio of custom courses. Together, we confidently work with you to deliver the results you want.

Corporate Learning Center clients enjoy the flexibility of setting a custom training schedule at either a work site or one of our six campuses in Mecklenburg County.

How we helpWe understand that your company is different – so is the Corporate Learning Center. Some clients work with us to find value and effective training for particular employees or to gain industry certifications. Other clients may start with pre-employment and new hire training and move to management strategy and sophisticated process improvement events.

Thebottomline?Whetheryou’restartingwithoneemployeeorathousand,CPCC’sCorporate Learning Center is a trusted partner ready to step in and help you get the most from your workforce talent.

Based on our long-standing success and client requests, our service is organized into three tracks.

Training and Development: From process improvement to leadership or technical skills, CPCC offers hundreds of courses, many leading to industry-recognized credentials.

Organizational Effectiveness: We can guide you in building a solid learning strategy to address critical issues. Successful learning programs often require change management, succession planning and team building.

Workplace Learning: Leverage the strength of the entire College by working with us to place students into your environments. You get fresh talent, and they experience hands-on learning, including apprenticeships, co-ops and internships.

We don’t stopYoudon’tstop,sowhywouldwe?We’recommittedtothefollow-upandthoroughanalysis for you to realize a return on your investment. Tools include participant evaluations, post-assessments and continued dialogue to get you over the next hurdle or to meet the next opportunity.

Whatever your training needs, the Corporate Learning

Center and our partners can design and deliver relevant,

timely and competency-based courses and programs.

This usually means going beyond the classroom to

challenge skills, knowledge and abilities in action and

apply them to the job. We bring content-matter experts

with extensive real-world experience and proven success

in the latest techniques and industry knowledge. Delivery

is tailored to fit your schedule and work cycles.

Training and Development

Topics span across function and industry sector to affect productivity, profitability, innovation and success. Categories include:

Process ImprovementDo more with less. Our expert instructors help your employees gain effectiveness with proven tools and techniques applied to your actual business environment. From an overview on Lean to the execution of a Kaizen event, employees will learn how to increase the efficiency ofyourorganization.Interestedincertification?We offer programs in Project Management, Business Analysis, Lean Enterprise and Six Sigma.

Computer Technology Work smarter. Find out how to reduce turnaround time, and increase productivity and cost efficiency by increasing the skills on new software, tools and analysis applications. Our staff listens to your needs and builds courses around the roles and functions of your associates. Some of our products include Microsoft®, Adobe®, Autodesk and Apple®.

Technical TrainingReduce the skills gap. Trust our 50-year record of providing skills-based training for nearly all business and industry sectors, including manufacturing, health care, construction, automotive and logistics.

Our many technical programs focus on the competencies that job-specific employees need to use and apply the latest techniques and tools. Topics in demand for skills training include:

• Plantsafety

• Welding

• AutoCAD

• 3-DModeling

• Mechatronics

• Heavyequipmentrepairandmaintenance

Leadership and ManagementResults begin with accountability at all levels. Who’sgoingtogetthejobdoneandhow?Whatneedstobecommunicated?Areyourmanagersgettingthemostfromindividualcontributors?We offer a selection of courses and survey tools to prepare confident first-time leaders and to help guide current managers. From conflict resolution to performance evaluations, give them the essentials to succeed. Choose from proven methodologies with well-known global partners such as DDI and AchieveGlobal.

Customer ServiceOftentimes, customer service is the first impression of an organization. Are you satisfied withyourfrontline?Dotheyhavetheskillsandprocesses to effectively solve problems and retain customers?Wecanmeetlearningobjectivesinablended learning format, which means less time away from the phones, more time learning.

Business CompetenciesKnowledge is power. Give that power to your employees with focused courses in areas including effective business writing, presentation skills, time management and financial acumen. These and many more topics can be customized to your business model and specific situation.

CPCC proudly partners with the following proven and award-winning training partners. Each represents the highest quality in adult learning.

The Quality Group • DDI • Oracle • AchieveGlobalFranklin Covey • The Ken Blanchard Companies

TRAINING AND DEVELOPMENT

Achieve greater outcomes by investing in the talent

and skills of your associates. Are you considering

management succession planning or purposeful team

building? CPCC provides the how-to skills, and we

also bring strategic communication and tools to help

you achieve the desired results.

Organizational Effectiveness

Succession Management The talent you’ve gathered and nurtured, ultimately, that which sets you apart and keeps you moving forward, is as critical as your operations and service delivery.

The Corporate Learning Center offers a flexible model, which includes:

• successprofiles

• talentpoolidentification

• individualassessments

• developmentplans

By gathering and sharing this information with the College, we can help you deliver training specifically designed to meet your needs.

Team BuildingYou want a lot from your teams, including increased productivity, better quality and higher customersatisfaction.Achievable?Perhaps; but not by accident. Instead, do it with planning and design.

The Corporate Learning Center will share our team building model, plus the six critical success factors to get desired results from teams. Factors are:

• aclearperformancechallenge

• aresults-drivenstructure

• opencommunicationandtrust

• customer-drivenstandardsofexcellence

• effectiveuseofdifferences

• externalrelations

ORGANIZATIONAL EFFECTIVENESS

Participants at a CPCC team building session.

Strategy

Performing

Purpose / Focus

Trust

Collaboration

Corporate Learning Center Team Building Model

“ The Corporate Learning Center team at CPCC has been and will continue

to be a great partner for Siemens Energy in Charlotte. They are extremely

customer focused, flexible and diligent in meeting all of our training needs.

They are a huge part of our success story”.

—Pamela B. Howze, SPHR

Training and Development Manager, Siemens Energy

Copyright © Siemens Energy 2011

Jumpstart your desired results by arranging workplace learning in your business.

These opportunities are custom-designed and bring you and your workforce face-

to-face with some of our most eager and talented students. The selected students

are not only open to learning on the job, but also to sharing their new skills and

knowledge inside your organization.

Workplace Learning

“ Regardless of location, all businesses want to succeed, and all college graduates want

a job. Apprenticeship 2000 speaks to both audiences, producing skilled professionals

who can immediately enter their employer’s labor force and make a difference by

elevating its efficiencies, capabilities and operations. CPCC is by far one of the

most important partners to the Apprenticeship 2000 program. The College is home

to quality instructors and the best in training technology. Without CPCC’s support,

Apprenticeship 2000’s participating companies wouldn’t be able to perform at the level

they’ve come to expect.”

— Andreas Thurner, Apprenticeship Manager, Blum, Inc.

WORKPLACE LEARNING

Choose CPCC’s award-

winning Co-op Program,

similar to an internship,

or our proven apprenticeship

model that offers

significant flexibility in

serving business and

industry.

Copyright © Siemens Energy 2011

Our Expanded ResourcesOne of the most important factors for a business or industry considering locating, expanding or remaining in North Carolina is the ability of the local community and state resources to provide a well-trained workforce. We respond to that economic development need by providing education and training opportunities for eligible businesses and industries.

Supported by state funding, the Corporate Learning team steps up to this need by taking the lead role in new hire training with the Customized Training Program. Projects approved by the N.C. Community College System pay for the design and delivery of job-specific company training and more to build our state’s workforce.

Tofindoutif yourcompanyqualifiesforstatefunding,call704.330.4660.

“ The clearest difference in the performance of leading organizations is management’s

commitment to learning – an agile and continuous system of developing talent and

processes. CPCC and the Corporate Learning Center stand with you in making that

commitment and putting it into action. Let our experience, expertise and tools give

your company the results that lead to new levels of success.”

— Mary Vickers-KochDean, Business and Industry Learning, Central Piedmont Community College

Our client list includes:

•TIAA-CREF

•SiemensEnergy

•AT&T

•AllenTate

•MecklenburgCounty

•CharlotteHousingAuthority

•Premier

•DigitalOptics

• IKEA

•WellsFargo

•FamilyDollar

CORPORATE LEARNINGC E N T E R

“ The quality of the programs within CPCC has exceeded all of our expectations, and

investing in our mid-level managers is already paying off. Through the leadership

training programs, our managers now have the tools and the confidence to manage

more effectively and efficiently, not only with knowledge gained in the classes but with

concrete action plans created in the programs.”

—Tara McAlister, Staff Development Manager, Charlotte Eye, Ear, Nose & Throat Associates, PA

We welcome the opportunity to tell you more. Wewillalsointroduceourinstructors,provideclientreferralsordemonstrate any capability in training and talent development.

Call us today at 704.330.4660 or visit us at www.cpcc.edu/clc to get started.

Corporate Learning Center at CPCC’s Harris Campus3216 CPCC Harris Campus Drive, Charlotte, NC 28208

Five Tips for Effective Learning

1. Set clear expectations. Focus on the behavioral outcomes that you are seeking.

2. Ensure that employees understand the reasons for participating in the training. Help them understand how they will benefit.

3. Whenpossible,useteamlearningwhereteamslearntogether. Studies show that team learning yields greater performance after the training.

4. Ensure instructors use adult learning principles. Lectures alone are less effective.

5. Measure the results. Training without follow-up or reinforcement yields less success.