core capabilities · character, commitment, customer focus core capabilities 1900, campus commons...

Character, Commitment, Customer Focus

CORE CAPABILITIES

w w w . c t e c - c o r p . c o m

Core CapabilitiesCharacter, Commitment, Customer Focus

www.ctec-corp.com

1900, Campus Commons Drive, Suite # 100 703.766.5774(T) Reston, VA 20191 703.766.6501(F)

We exist as an organization to help our customers achieve the maximum return on their existing IT and Human Capital investments. CTEC has extensive experience in LMS and LCMS Hosting, Administration and Help Desk services, LMS-FMS integration services, e-Learning Content development and developing/delivering end user e-Learning performance support for federal and commercial organizations requiring a blended learning approach of both web-based courseware and traditional instructor led training. CTEC brings our customers the very best in end-user training, performance support and collaboration. We have a veteran team that has successfully delivered a multitude of successful e-Learning projects to our Federal and Commercial clients for over 12 years.

e-Learning and TrainingCTEC’s e-Learning practice delivers end to end integrated solutions. We understand the complexities involved and specialize in integrating Learning Management Systems (LMS) with Human Resources Management Systems (HRMS) and Document Management Systems (DMS). Our expert certified staff can handle all aspects of a Total E-learning solution that includes Development of Learning Content Management Systems, Development of Custom Training Content, Deployment of Commercial off the Shelf (COTS) Courseware, Implementation of Collaboration Tools and Human Capital Performance Applications, Academic Licensing, and Transformational Change Management. Our deep knowledge of NIST secrity standards helps us deliver secure FISMA compliant e-learning solutions.

Custom Courseware Development: CTEC has extensive experience developing e-Learning course content to work within various LMS frameworks. CTEC understands the goal of delivering training modules into an online, interactive adaptive educational course content that is more engaging than a written document and better suited to appeal to the audience. The most effective online courses today take advantage of a full range of multimedia techniques including color, movement, sound, video, and in a case like this should also engage the learner on an emotional level. In order to address the needs of the participants and effectively manage the challenges, CTEC promotes a Simulation-Driven solution. This includes developing web-based custom course content according to SCORM standards and 508 compliance. CTEC employs proven industry standard and collaborative sandbox methodologies for content development that reduces time,

cost and risk for our customers.

LMS Support Services: CTEC has extensive experience installing, configuring, hosting and administering Learning Management Systems (LMS). In addition, CTEC provides tier 1, 2 and 3 help desk support for LMS and LCMS systems. CTEC can assess an organization’s needs; design and build a new, comprehensive LMS precisely suited to the organization’s requirements. We can also modify and enhance existing systems; and train government personnel to maintain them, to maximize return on the government’s LMS investment.

e-Learning Integration Services: CTEC has specialized expertise in the integ ration of LMS’s to Financial Management Systems and other mission critical enterprise applications. CTEC has successfully built connectors for data interchange and unified data reporting. Team CTEC has accumulated a wealth of expert knowledge, experience, and expertise with the Advanced Distributed

E-LEARNING, TRAINING AND HUMAN CAPITAL MANAGEMENT


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Learning (ADL) Shareable Content Object Reference Model (SCORM). This experience spans developing hundreds of SCORM compliant training courses for delivery on COTS LMSs such as SABA, Meridian, Army Learning Management System (ALMS), and GeoLearning. CTEC has designed and developed the Interface Control Mechanism between the Source System and Target LMS system, first by proposing an XML QTI standard for two way data flow and second by mapping the data elements between the source and target systems. This required an understanding of the LMS at the application level as well as the data dictionary levels.

Training Evaluations: CTEC has expertise in Training Assessments and Evaluations. CTEC employs the Kirkpatrick evaluation model for Level 1, 2, 3 and 4 and 5 to help our customers measure the effectiveness of their training and the return on investment (ROI) associated with the training.

Human Capital ManagementCTEC has hands-on experience with most major Human Capital Management technology deployed by the federal government. CTEC also has particular expertise in installing and customizing commercial e-Learning software. CTEC embraces and supports the federal government’s vision, through HRLOB, to create government-wide, modern, cost-effective, standardized, and interoperable HR solutions providing common core functionality to support the strategic management of human capital.

HRLOB (Extensive knowledge of all aspects) HRLOB is an initiative that once fully implemented, will enable federal agencies to share human resources products and services. CTEC supports all aspects of HRLOB including Human

Resources Strategy, Staff Acquisition Process, Compensation Management, Benefits Management, Employee Development and Performance, Management, Employee Relations, Labor Relations, Separation Management.

HCAAF and Strategic Management of Human Capital: The Human Capital Assessment and accountability Framework (HCAAF) consists of five Human Capital systems that together provide a consistent, comprehensive representation of human capital management for the Federal Government. CTEC can support HCAAF in the ongoing process of human capital management in every Federal agency in five systems: Strategic Alignment (Planning and Goal Setting), Leadership and Knowledge Management (Implementation), Results-Oriented Performance Culture (Implementation), Talent Management (Implementation), Accountability (Evaluating Results).

HRIT and Business Systems: CTEC supports Human Resources Information technology Systems (HRIT) which includes all the systems that support our

customer’s employee data bases, payroll, training, environmental records, benefit records, and other HR type systems.

HR Policy Support : CTEC helps federal agencies translate government-wide HR policy into HRIT requirements. This gives us the ability to assist with projects such as, HRLOB HR Policy Target Requirements Alignment Analysis and Gap Report, Agency HR Policy IT Requirements Development, HRIT, HCM and HR Policy Governance, Collaboration, and Communication Structure Design and Implementation.

Federal Enterprise Architecture and HRLOB Enterprise Architecture: CTEC can effectively assist with such projects as: FEA Reference Model / LOB / e-Gov / Policy Alignment and Gap Analyses, FEA Reference Model/LOB/e-Gov/Policy Gap Closure Strategy design and implementation.


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CTEC brings a solid, well-rounded knowledge base of Federal acquisitions. We have expertise in requirements analysis, revising statements of work/performance work statements, providing input on the best acquisition strategy, and assisting with developing procurement planning milestones. We also support agencies in managing their programs successfully within scope and budget.Project Planning and Program Management. Effective project management requires disciplined processes and the experience and expertise of PMP-certified personnel. The key elements of our approach include:� Establishing a work plan that includes

a Work Breakdown Structure (WBS) and Control Account structures to define roles and responsibilities, reporting levels, reporting requirements, and management change control authority levels.

� Establishing a project schedule that includes deliverables and milestones and integrates the program’s integrated master schedule.

� Leveraging project tracking, reporting, and controls standards (e.g., PMI, CMMI, Six Sigma, OMB circular A-11, GSA policy, and ANSI 748-A).

� Ensuring program and project-level scope, schedule, costs, change requests, and performance metrics are tracked against a current baseline.

� Collecting project data regularly in an established repository and ensuring that data collection includes ETC (estimate to complete) and data to validate Earned Value reports.

� Controlling changes by establishing a change control policy, change control board charter, change control processes, and decision rights, or working within the guidelines of the agency‘s existing change management infrastructure.

� Recommending project management tools to automate project tracking including technical support for implementation scheduling and

applying Earned Value Metrics (EVM). Our CMMI methodology includes facilitating communication among the key acquisition stakeholders from the program, contracts, and acquisitions organizations. We have been successful in transforming an opaque, silo-based procurement process into a transparent, collaborative process for our Federal clients.Risk, Schedule and Cost Management CTEC understands that while risk by itself is not its own metric, the risk to cost, schedule, and performance is identified, evaluated, and mitigated as part of detailed monitoring in each category. As the impact of a given risk ripples through all three areas, we have found our approach to be highly effective in ensuring comprehensive mitigation of problems for our customers. CTEC will continuously monitor our program management effectiveness in the areas of risk management, cost control, schedule adherence, and performance. To accomplish these tasks, we will leverage our proprietary Program Assessment and Management Methodology (PAMM).CTEC’s PAMM methodology consists of multiple project checkpoints over the life of the project. The number of checkpoints and their timing is dependent on the project and varies based on the project schedule and scope. We work collaboratively with the client to identify the checkpoints based upon the schedule and/or significant Program milestones. PAMM provides the government agency with an objective methodology and assessment framework to evaluate all tasks of a Program Management Office across program lifecycle phases. The

identification, prioritization and successful mitigation of risks throughout the project will ensure mission success.CTEC follows PMBOK best practices in conjunction with our PAMM to align our project management support to specific performance measures and goals. Status Reporting CTEC recognizes the value of ongoing, transparent communication between Government personnel and their contractors. CTEC emphasizes integrated monitoring of the leading indicators of program and task order health: cost, schedule, and performance (where performance is the quality of the required deliverables or product). To facilitate communication, we implement both formal and informal status reporting regimes. Our formal reporting consists of the performance metrics and a full accounting of all activities, spending, action items, progress, and quality assurance actions required. Informal communication consists of at-least weekly status reports detailing major accomplishments; outstanding issues and action items; any expected upcoming issues; and any information, support, or action required of Government personnel to successfully complete tasking.Team CTEC emphasizes integrated monitoring of the leading indicators of program and task order health: cost, schedule, and performance. We establish key metrics aligned with requirements using: � Cost: CTEC tracks funded, invoiced,

remaining, estimate-to-complete, and estimate-at-completion on a daily

Program, Project and Change Management


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basis via our integrated time reporting and accounting systems. These metrics are reported on a program and task order basis.

� Schedule: Key schedule milestones are identified and reported, including scheduled, actual, and estimate- to-complete. Earned value management is incorporated as appropriate. These milestones are tracked daily by our Task leads and reported both internally and externally in our bi-weekly Quadrant reports, described below.

� Performance: Key outputs that that feed into key outcomes are defined. Measures for process, product, and client satisfaction are identified. These measures are also tracked via the bi-weekly Quadrant reports and independently monitored by the project Quality Assurance partner.

Our Federal customers appreciate being able to consistently access a concise, one-page document that provides the overall health of the project. We typically modify this report to the specific requirements of the task and priorities of the customer. In addition to our monthly report, our Task Leads will utilize a CTEC-hosted project portal to track and report on these key metrics for their tasks.Acquisition Support CTEC ’s knowledge of, and experience in, the procurement

lifecycle gives us a broad understanding of the overall objectives of acquisition support requirements as they relate to delivering value-added, competitively priced products and services. CTEC personnel apply their knowledge of the FAR and best practices embodied in the Acquisition Center of Excellence (ACE) to support routine contracting actions. To analyze requirements and develop and implement acquisition-related documentation, we propose to leverage an industry-proven methodology (ADDIE).We utilize the established ADDIE (Analysis, Design, Development, Imple- mentation and Evaluation) methodology, as a repeatable, step-by-step process to address agency requirements and facilitate thorough, easy-to-implement solutions. Each phase of the methodology has associated tasks that are completed by the project team, under the guidance and approval of agency stakeholders, to ensure that requirements are being met and solutions are in line with the agency program mission.Change Management CTEC is involved in agency outreach programs to manage change. We help agencies in controlling changes by establishing a change control policy, change control board charter, change control processes, and decision rights, or working within the guidelines of the agencies existing change management infrastructure. We also establish creative communication mechanism including eAlerts, webinars, websites with blogs and document repository etc. to facilitate organizational change to its employees, contractors and vendors. CTEC’s organizational Change Management brings a deep understanding of agency‘s business processes and their impact on downstream processes, people and organizations. Identifying and documenting these changes as we move through the Blueprinting and implementation is critical to help organizations understand and develop plans to address anticipated impacts. Because we understand the agency environment, we proactively facilitate

cross agency and functional area workshops with the business process team, using Lean Six Sigma processes to address these impacts. The outcome of the workshops are continuous process improvement steps with actionable tasks focused on achieving the desired results. We actively monitor and track progress against these action plans and how they are executed to identify risks to the deployment. Action plans can also be leveraged in future waves to efficiently address similar issues. The result of these activities throughout the program lifecycle, are agencies that are prepared for deployment with standardized processes, policies, and organizations with measurable results, and the capability to sustain and identify improvements for the future.CTEC works in partnership with agencies in planning effective means of communication and training through agile approach. This approach provides the agencies with the dynamic communication mechanism and short timelines in transmitting agency policies and procedures. We have also built agency specific intranet web sites to address the transition between contract vehicles or transition between temporary personnel to provide them the right information at the right time.

Strategic Performance Goals

Performance Outcomes

Analysis

Design

Development

Implementation

Evaluation

Risk Management

Change Management

Project Management

1-4 Week

Agile Development�Technical Design�Development�User Acceptance Testing�Implementation

Design

Develop

Implement

Test


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CTEC has successfully helped customers reengineer coreEnterprise Financial processes and implement ERP processes. We install compliant technology, manage data conversion, and integrate finance, budget, and procurement systems. CTEC has unique expertise in SAP, Oracle, PeopleSoft and Hyperion solutions. We deliver technology to upgrade, link, or replace financial, budget, and procurement systems.

ERP Integration Solutions: CTEC offers unique capability in delivering ERP solutions in areas of a) Enterprise systems design, testing, and deployment including open standard web services and customization to link both modern enterprise and legacy systems with middleware, b)Web Services, Our web services methodology utilize open industry standard architectures: J2EE-Java, .NET, ASP, Strings, Java Struts, and C# ,

c) Configuration Management, testing, and IV&V services to support independent oversight of large and exceptionally complex implementation efforts,

d) Data Architecture, Database Design and Management, including data warehousing and deployment of both On-Line Analytical Processing (OLAP) and Extract, Transform, and Load (ETL) capabilities, e) IV&V Services CTEC uses proven IV&V methodologies when it independently oversees the work of large Systems Integrators in the implementation of large Enterprise applications. Our customers can count on our honest independent verification and validation services to monitor large projects.

Financial Management Systems: CTEC’s Financial Management Systems (FMS) practice migrates legacy financial applications . We understand the challenges involved in data conversion from legacy systems and specialize in linking finance, budget, and procurement processes. Our expert certified staff can handle all aspects of the systems migration life cycle process that includes Database Administration, Data Mapping and Independent Verification and Validation (IV & V). We use proven techniques and automated tools to accelerate time-to-value, maximize functionality and reduce project timelines and cost for our customers.

Software and Web development solutions: As a CMMI Level 2 organization CTEC has established methods and processes for software development. Our web development solutions follow the agile development methodology for phased approach to implementing solutions in a dynamic environment.

One of our main objective is to provide world-class web services for organizations that rely on successful

projects. We have the ability to architect, develop and maintain any complex web applications, cutting across technologies.

Our technology design and development services enable our customers to leverage the power of technology in furthering their business interests.

Help Desk and Infrastructure Support CTEC provides specialized support services to its customers in the areas of: Help Desk, Hosting and Network Management services, systems, database and other Infrastructure services. In addition, CTEC provides support for installation, configuration, deployment and hosting of enterprise systems and applications. Our technical support specialists respond to inquiries from their organizations’ computer users and may run automatic diagnostics programs to resolve problems. CTEC help-desk technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. Help-desk technicians deal directly with customer issues and companies value them as a source of feedback on their products. They are consulted for information about what gives customers the most trouble, as well as other customer concerns. Most computer support specialists start out at the help desk. Our Network and computer systems administrators design, install, and support an organization’s computer systems. They are responsible for local-area networks (LAN), wide-area networks (WAN), network segments, and Internet and intranet systems.

CTEC has successfully helped customers reengineer coreEnterprise Financial processes and implement ERP processes. We install compliant technology, manage data conversion, and integrate finance, budget, and procurement systems. CTEC has unique expertise in SAP, Oracle, PeopleSoft and Hyperion solutions. We deliver technology to upgrade, link, or replace financial, budget, and procurement systems.

ERP Integration Solutions: CTEC offers unique capability in delivering ERP solutions in areas of a) Enterprise systems design, testing, and deployment including open standard web services and customization to link both modern enterprise and legacy systems with middleware, b)Web Services, Our web services methodology utilize open industry standard architectures: J2EE-Java, .NET, ASP, Strings, Java Struts, and C# ,

c) Configuration Management, testing, and IV&V services to support independent oversight of large and exceptionally complex implementation efforts,

d) Data Architecture, Database Design and Management, including data warehousing and deployment of both On-Line Analytical Processing (OLAP) and Extract, Transform, and Load (ETL) capabilities, e) IV&V Services CTEC uses proven IV&V methodologies when it independently oversees the work of large Systems Integrators in the implementation of large Enterprise applications. Our customers can count on our honest independent verification and validation services to monitor large projects.

Financial Management Systems: CTEC’s Financial Management Systems (FMS) practice migrates legacy financial applications . We understand the challenges involved in data conversion from legacy systems and specialize in linking finance, budget, and procurement processes. Our expert certified staff can handle all aspects of the systems migration life cycle process that includes Database Administration, Data Mapping and Independent Verification and Validation (IV & V). We use proven techniques and automated tools to accelerate time-to-value, maximize functionality and reduce project timelines and cost for our customers.

Software and Web development solutions: As a CMMI Level 2 organization CTEC has established methods and processes for software development. Our web development solutions follow the agile development methodology for phased approach to implementing solutions in a dynamic environment.

One of our main objective is to provide world-class web services for organizations that rely on successful

projects. We have the ability to architect, develop and maintain any complex web applications, cutting across technologies.

Our technology design and development services enable our customers to leverage the power of technology in furthering their business interests.

Help Desk and Infrastructure Support CTEC provides specialized support services to its customers in the areas of: Help Desk, Hosting and Network Management services, systems, database and other Infrastructure services. In addition, CTEC provides support for installation, configuration, deployment and hosting of enterprise systems and applications. Our technical support specialists respond to inquiries from their organizations’ computer users and may run automatic diagnostics programs to resolve problems. CTEC help-desk technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. Help-desk technicians deal directly with customer issues and companies value them as a source of feedback on their products. They are consulted for information about what gives customers the most trouble, as well as other customer concerns. Most computer support specialists start out at the help desk. Our Network and computer systems administrators design, install, and support an organization’s computer systems. They are responsible for local-area networks (LAN), wide-area networks (WAN), network segments, and Internet and intranet systems.

ERP, Software Development and Infrastructure Support


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Database Migration and ReportingCTEC’s database services include: Database Administration, Data Architecture and Business Intelligence reporting. Our services include Data Mining and knowledge Management support services to include enterprise wide business intelligence reporting. This includes Oracle and SQL Server Database Administration, Management, Backup, Recovery and SAN services, Imaging and Document Records Management services.

Data migrations are accomplished using a multi-step process with quality assurance at each step. Our team will work closely with the agency’s resources to build a data mapping specification to accurately move the legacy data into the appropriate

tables and fields. CTEC utilizes a multitude of tools including Crystal reports, Microstrategy, Cognos and IBM tools .

Document Management SolutionsCTEC’s document imaging services are ideal for organizations that have hard copy documents that recognize the efficiencies of electronic document management. As each project is unique, we tailor our services to meet each project ‘s specific requirements. CTEC also provides mailroom support and

document management to include Document Intake and Capture, Document Indexing and Profiling, Document Search, Retrieval, Security, Audit, Search, Reporting, Records Discovery and Records Crawling and Document and Platform Conversion.

Database Migration and ReportingCTEC’s database services include: Database Administration, Data Architecture and Business Intelligence reporting. Our services include Data Mining and knowledge Management support services to include enterprise wide business intelligence reporting. This includes Oracle and SQL Server Database Administration, Management, Backup, Recovery and SAN services, Imaging and Document Records Management services.

Data migrations are accomplished using a multi-step process with quality assurance at each step. Our team will work closely with the agency’s resources to build a data mapping specification to accurately move the legacy data into the appropriate

tables and fields. CTEC utilizes a multitude of tools including Crystal reports, Microstrategy, Cognos and IBM tools .

Document Management SolutionsCTEC’s document imaging services are ideal for organizations that have hard copy documents that recognize the efficiencies of electronic document management. As each project is unique, we tailor our services to meet each project ‘s specific requirements. CTEC also provides mailroom support and

document management to include Document Intake and Capture, Document Indexing and Profiling, Document Search, Retrieval, Security, Audit, Search, Reporting, Records Discovery and Records Crawling and Document and Platform Conversion.

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