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• Copyright OCM, University of Minnesota- 2005. This work is the intellectual property of the Regents of the University of Minnesota. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the University of Minnesota. To disseminate otherwise or to republish requires written permission from the University of Minnesota.
An Enterprise-Grade Model for Classroom Technology Support
Campus-Wide System Design, Implementation and Support.
CUMREC 2005, May 17James Gregory, University of Minnesota
Pedagogical Premise
• The Software & Information Industry Association’s Report on the Effectiveness of Technology in Schools consistently finds that the ultimate effectiveness of technology is determined by appropriate implementation of, rather than inherent features in the technology.
The Challenge:
• Advanced data-projection capability
• 300+ classrooms
• Easy-to-use systems
• Reduced maintenance costs
• Improved classroom uptime
OCM Technology Upgrade Plan:
To bring laptop projection capability, internet access and student wireless networking to all centrally scheduled Twin Cities classrooms (approx. 300) at the University of Minnesota under a Classroom One-Stop umbrella.
Includes basic tech infrastructure for teaching & learning • fixed data/video projection capability• internet connectivity at instructor station• wireless student networking• smart control system with networking option• user friendly laptop interface• standardized operating protocol familiar to UofM faculty• standard input devices (VCR and DVD)• may have other modular “add-on” capabilities
• slide projectors, document cams,• installed computers, special I/O devices
• “Hotline” phone for instructor• accessibility features• flexible growth potential - able to interface new devices
Baseline for UMTC general-purpose classroom technology• Included in Facilities Construction Standards (Appendix DD)
PROJECTION CAPABLE CLASSROOM STANDARD
Presentation One-Sentence Summary:
Standardized, ubiquitous, easy to use, metacontrolled classroom technology systems will have a measure of success evident in the degree of faculty and student satisfaction, which has long term strategic and financial impact.
Control fixed data/video projection capability internet connectivity at instructor station wireless student networking smart control system with networking
option
Analyzing UofM Classroom Standard
Standardization standard user friendly laptop interface standardized operating protocol familiar to
UofM faculty standard input devices (VCR and DVD) standard “Hotline” phone for instructor standard modular “add-on” capabilities
slide projectors, document cams, installed computers, special I/O devices
accessibility features
Analyzing UofM Classroom Standard
Growth flexible growth potential – extendibility to
new devices baseline for UMTC general-purpose
classroom technology
Analyzing UofM Classroom Standard
TECHNOLOGY
Introduction
Networked Classroom Control Systems:
A New Paradigm for Design, Operation and Support.
• Metacontrol = Control of control systems.• CAMS = Classroom Automated
Management System
Basic Tactile Control Panel
Not “just a keypad”
Single User View No Option Overload Simplicity Lower Cost Lower Maintenance ADA Friendly
Remote Control Features
Remote Control of:
– Projector (on/off)– Sources (laptop,
VCR, DVD, Doc Cam)– Video/ Audio Mute– Volume Level– System Lock-out– Service Mode
Modular “add-on” capabilities Special I/O devices
Add-on’s
Systems are flexible and allowfor future technology growth
UofM CTS CAMSClassroom Automated Management System
• Monitor classroom status
• Receive alerts on problems
• Hotline phone assistance
• Manual takeover of controls
• Compile data
• Remote lockout
• Schedule service
• Remote shutdown for service
• Theft alarms
AMX NetlinxController
DATA/VIDEOPROJECTOR
A/V Switcher
Volume ControlAudio Amp
Laptop
User FriendlyControl Panel
UofM Projection Capable Classroom System
SOURCES
VCR
DVD
ClassroomSystem Data
Additional I/O
Wireless Hub Hotline
CentralClassroom
SystemQA &
ProblemResponse
© 2005 by the Regents of the University of Minnesota
Basic Classroom Control System
NETWORKNETWORK
AMX NetlinxController
DATA/VIDEOPROJECTOR
A/V Switcher
Volume ControlAudio Amp
Laptop
Network
User FriendlyControl Panel
UofM Projection Capable Classroom System
SOURCES
VCR
DVD
ClassroomSystem Data
Additional I/O
Wireless Hub Hotline
Network Phone
CentralClassroom
Network
ClassroomSystem Data
Classroom Technical Services (CTS)OCM Management Server OCM
SystemQA &
ProblemResponse
OCMOperatorMonitoring Hotline
System QA &Problem Response
© 2005 by the Regents of the University of Minnesota
Network
NetworkedControl Classroom
Management Server
CTSTechnical StaffMaintenance
FaultAlert
Classroom Technical Services UofM Central Classroom Automated Management
System
Campus PoliceDepartmentDispatcher
TheftAlert
OCMOperator
SystemQA &ProblemResponse
ClassroomSystem
Data
300 Networked Central Projection CapableClassrooms In 60+ Buildings
SystemMonitoring
& Reporting
ClassroomSystem
Data
ClassroomSystemData
Monitoring Hotline
© 2005 by the Regents of the University of Minnesota
IMPLEMENTATION
OCM University of Minnesota
Office of Classroom Management
OCM is the central point of contact, and single point of responsibility, for all general
purpose classroom issues on the three Twin Cities campuses
UofM Classroom Technology GrowthCentral Classroom Technology
0255075
100125150175200225250275300
1999 2000 2001 2002 2003 2004
Fall Semester
Projection Capable Tech Upgrade rooms
Non-standard Projection Capable
Diminishing “Help Line” Calls
Hotline Call Trends
0200400600800
1000120014001600180020002200240026002800
Fall '02 Spr '03 Fall '03 Spr '04 Fall '04
Total Calls
“Help Line” Call Analysis
Fall 2004 Call Distribution
Training2% Info-AV
12%
Service29%
Service (Laptop)
6%
Other8%
Facilities11%
Info-Trouble (Laptop)
4%
Info-Network2%
Info-Trouble (Misc.)
2%
Rental8%
Info-OCM3%
Info-Schedule10%
Info-Furniture3%
UofM Helpdesk for Instructors
“Hotline” phone for instructor
ClassroomHotlineOperator
Extensive Reporting for Efficient Planning
AMX MeetingManager
System Operation Normal
UofM GUI
Theft Prevention
– Real time monitoring by the Campus Police through CTS management system
– Local alarm and siren activated by removal of projector or control lines
– Password protection on classroom data projector
MANAGEMENT
Includes the obvious and not-so-obvious costs
of operating and maintaining the technology systems.
Total Cost of Ownership
Classroom Lifecycle and Maintenance Costs
Facilities
Technology
Support
Technology
Support
Facilities
IT, Systems and Services in Higher Education (NACUBO document)
The more standardized a technology environment is, the lower the costs of support.
Faculty, students and even technology staffs scorned this notion for many years until the burdens of support and the consequences of poor support grew so intense they were impossible to ignore.
Tech System First Yr Total Costs
$12,300$15,000
$1,200
$1,400$2,000
$400$16,800
$15,500
$0
$5,000
$10,000
$15,000
$20,000
$25,000
No Control System Networked Mgmt Control System
Implementation Cost Annual Repair $ Annual Assistance $
Tech System Three Yr Total Costs
$12,300$15,000
$3,600
$4,200$6,000
$1,200
$21,900$20,400
$0
$5,000
$10,000
$15,000
$20,000
$25,000
$30,000
No Control System Networked Mgmt Control System
Implementation Cost 3 Yr Repair $ 3 Yr Assistance $
64%
24%
12%
97%
2%
1%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
No Control System Networked Mgmt Control System
Uptime/Downtime Analysis
Uptime Downtime: User Downtime: Equipment
No ControlSystem Networked
Mgmt ControlSystem
Hourly CostOver 3 Yrs
Hourly CostOver 1 Yr
$12.11
$8.66
$5.70
$3.51
$0.00
$2.00
$4.00
$6.00
$8.00
$10.00
$12.00
$14.00
Depreciated Implementation & Hourly Operating Cost- 2,000 hr/yr
Technology Investment
Strategic Priorities
• Standardization
• Ubiquitous Technology
• Ease of Use
• Help Desk Functionality
• Metacontrol of Classrooms
Financial ROI (Direct Financial Payback)
• Classroom Tuition $– Efficiency– Economy– Return on tuition
• Risk Management– Security– Technology Risk
• Training– Controls Reduce Requirement
• Equipment Tracking– Minimize Equipment Checkouts
ROI (Indirect Financial Results)
Matrices: – Increased Scheduling Efficiency
– Higher Classroom Utilization
– Reduction in Staffing Requirements
– Reduction in Classroom Downtime
– Provides Reports & Trend Analysis
– Faculty Attraction/Retention
– Increased Adoption of Technology
– Promote Leveraged Partnerships
Technology System Conclusions
– Classroom One-Stop Responsibility is Important
– Standardization of Systems is Paramount
– Ubiquitous Application to Classrooms is Necessary
– Ease of Use of Faculty Interface is Required
Continued….
Technology System Conclusions
– Future Technology Demands will Continue to Grow
– Lifecycle and Maintenance Budgets must be Obtained and Justified
– Metacontrol of Classrooms is Essential
– Investment in above will Pay for Itself
http//:www.classroom.umn.edu
An Enterprise-Grade Model for Classroom Technology Support
Campus-Wide System Design, Implementation and Support.
CUMREC 2005, May 17James Gregory, University of Minnesota