copyright © 2011– world customs organization copyright © wco-omd 2011 wco management development...

Copyright © 2011– World Customs OrganizationCopyright © WCO-OMD 2011

WCO Management Development Tools

Conference:”The Role of Customs Regulation in the Economic Security in the Globalization Context”

Section 4: Management of Customs system and ways of improvement

Vitali MikeladzeDirector

WCO Europe Regional Office for Capacity Building

27 January 2012

Baku

Copyright © 2011– World Customs Organization

WCO

• RCK on Simplification and Harmonisation of Customs Procedures

• Istanbul Convention• Nairobi Convention/Johannesburg Convention• Revised Arusha Declaration• WCO Harmonised System (2012)• etc.


WCO CB Instruments

• WCO CB Strategy (2003)• SAFE FoS - to secure ITSC and facilitate GT- 2005; two

pillars; 4 elements, 17 standards)• WCO “Columbus” Programme - 26/01-2012: 166

members, 120 Columbus, 115 DMs, 83 on Second phase (Europe: 49, 16, 15DMs)

• Customs in the 21st Century (June 2008)• WCO Data Model (encompasses SW)• TRS• Integrity development programme• WCO Regionalisation strategy (RVC, ROCB, RTC)


Customs HR Development • Distance learning El-System (CLiKC-Customs Learning

and Knowledge Community): more that 150 modules on 3-5 languages, 250 hours, 2500 pages, interactive, via Internet

• PICARD (Partnership in Customs Academic Research Development), 80 Universities:

a) curriculum development for customs related education (WCO Professional standards, formal recognition process (7 Universities)

b) research (CBM, Integrity, Performance management, World Customs Journal, annual conferences, etc.).

Annual IT Conference/exibition


Customs HR Development

• Annual Customs Technology conference/exibition• Career Development programme (6 weeks fellowship)• Japan-WCO HR Development programme in Public

Finance (at the National Graduate Institute for Policy Studies, Tokiyo)

• Different CB Compendiums (RM, SW, CBM, PCA, AEO etc.)

• Management Development programme (2 weeks workshop, 12 modules)


Leadership and Management Development Workshop

Module 1 - Introduction

Module 2 - Elements of a Modern Customs Administration

Module 3 - Strategic management

Module 4 - Self-evaluation

Module 5 - Leadership

Module 6 – Visioning


Leadership and Management Development Workshop

Module 7 - Management Styles and Situational Leadership

Module 8 – People Management

Module 9 - Promoting Integrity

Module 10 – Negotiation Skills

Module 11 – Communications

Module 12 - Change Management


Module 1

Presentation of the workshop & Introduction of participants

Management Development as WCO priority Capacity building and Customs modernization Skills necessary to be an effective strategic manager in a

Customs environment Creation of an atmosphere conducive to learning Ground rules of the workshop Understanding the roles of facilitators and participants

Time – 70 minutes


Module 2

Elements of a Modern Customs Administration

7 dimensions of a modern Administration, based on the WCO Diagnostic Framework

Analysis of the requirements of these elements to better understand Customs modernization

Overview of key international standards and best practices in the area of Customs

Overview of Customs in the 21st Century

Time – 120 minutes


Module 3

Strategic management

Concept of Strategic management – its application in the administration

Defining Leadership – What is it? Presentation on PICARD Introduction to the Personal Development Pyramid ‘Knowing yourself’ – an issue for leaders Increasing awareness for qualities


Copyright © 2011– World Customs Organization 11

Personal Development Pyramid

“Spirit”

Mission

Values

Beliefs

Qualities

Behaviours

Environment


Module 4

Leadership and Management self-evaluation

Self-assessment of own leadership and management skills Validate understanding of skills Identify strengths and weaknesses – develop a personal

development action plan Individual exercise with coaching support from facilitators and

co-participant “Being a partner” - applying some basic coaching principles

Time – 30 minutes Throughout the duration of the workshop


Module 5

Leadership

Distinction between Leadership and management Focus on raising self-awareness Leadership in action – behaviours of leadership and its impact Story-telling Leadership and future – imagining an ideal World Awaken the leader through greater self-awareness - body, mind,

emotions and spirit Servant leadership – “parent of the world”



Module 6

Visioning

Understanding the administration’s vision statement and beyond Visioning at the organizational level and at the “work area” level Difference between mission, vision, strategy, and organizational

values Visioning as an ongoing process “Walk the walk and talk the talk”



Module 7

Management Styles and Situational Leadership

Understanding your own management style and that of the administration

Identifying your preferred style Understanding and experiencing various management styles Situational Leadership – its four dimensions

Leader: Work and Person Worker: Task Maturity, Commitment and beyond



Module 8

People Management

HR Management vs People Management Achieving results through others Motivation Delegation Coaching & Feedback Performance management



Module 9

Promoting Integrity

Integrity and corruption in the Customs environment Broad concept of integrity: anti-corruption, professional conduct Impact on objectives, organisation, people, stakeholders, Organisational response: integrity development in the Customs

context – based on the Revised Arusha Declaration Anti-corruption pipeline Role of the manager in the promotion of integrity in the

workplace - concrete actions that should be taken Personal values and integrity



Module 10

Negotiation Skills

Negotiations in the Customs context – role play Manager as a negotiator on a daily basis Best practices and lessons learned



Module 11

Strategic Communication Skills

Managing strategic communications – achieving results through effective communications

What is it? and how to apply strategic communications Strategic communications in practice – identifying good

examples Segmentation and stakeholder analysis



Module 11

Personal Communication

Why is personal communication important for a manager How can one improve his/her communication skills What can have an impact on communication:

- Body language- Filters

Emotional intelligence



Module 12

Change Management

Change management principles and concepts Consolidate many other skills acquired and issues covered Types of changes and drivers for change Role of manager in managing change

Change and personal transition process How can the manager lead people to accept change



Module 12

Change Management

Organizational change management Familiarize with Kotter’s 8-step approach to change

management Apply concepts to practical Customs cases



Other LMD modules

9-day core programme 1-day for optional modules

Possible modules: - Business case preparation- Project proposal preparation- IT governance- Corporate risk management- Performance measurement- Diversity in the workplace- Time management- Conflict resolution- Others?


Europe Office for CB in Baku

Regional Vice Chair – CA of Norway

WCO Regional Office for Capacity Building

in Baku(ROCB):• Facilitating implementation of SAFE Columbus programme by Members• Facilitating Customs-to Customs cooperation• Enhancing exchange of best practices within the region• Promoting establishment of consultation mechanisms between Customs

and Business• Coordinate implementation of CB programmes in Europe region• To develop and maintain partnership with key regional stakeholders • To coordinate the use and implementation of WCO tools and best practices

• 6 Regional Training Centers


Europe Office for CB in Baku

• To promote and where appropriate manage WCO Secretariat’s activities in the region

• Promoting WCO modern HR development programmes (PICARD)

• Maintaining a team of WCO accredited experts (CMA, Ta, E-Trainers)

• Coordinating activities of RTCs (Azerbaijan Hungary, Kazakhstan, Macedonia, Russia, Ukraine): Scientific Journal, research materials, ROCB web-portal (CLiKC, database of NTCs and research material)

Scientific Journal- your articles are welcome


WCO Europe’s ROCB IN Baku IS OPEN FOR COOPERATION WITH ACADEMIA:

Natiq Aliyev str., 4a

1025 – Baku, Republic of Azerbaijan

Tel:+994 12 464 3134/35

Fax:+994 12 464 3136

E-mail:[email protected]

THANK YOU

copyright © 2011– world customs organization copyright © wco-omd 2011 wco management development...

Documents

dms customs

management of customs

world customs journal

system clikccustoms

strategic management

customs environment

role of customs regulation

people management module