copyright ©2007 brooks/cole, a division of thomson learning chapter 3 attending behavior: basic to...

Copyright ©2007 Brooks/Cole, a division of Thomson Learning

Chapter 3

Attending Behavior: Basic to

Communication


Major Function of Attending

Encourage client talk with attending.

Discourage client talk with nonattention.

Teach clients attending skills as a treatment supplement.


Attending Results

Communicate interest in client talk

Increase awareness of client’s attending pattern

Modify your attending pattern to achieve specific results

Attend when the interview becomes confusing.


The Basics of Listening

3xV+B


The Basics of Listening

Visual / Eye Contact

Vocal Qualities

Verbal Tracking

Body Language

3xV+B


Observe cultural differences in appropriate amounts of eye contact.

Maintain & break eye contact as needed for specific results.

Observe client pupil dilation.

Choose specific body language for desired results.

Visual / Eye Contact


Vocal Qualities

Pitch

Volume

Rate

Emphasis (verbal underlining)

Breaks and hesitations

Interview

er Notice: Client

Vocal Qualities


Verbal Tracking

Identify range of client concerns

Note topic shifts

Guide focus to critical client concerns

Observe your own and client selective attention


Attentive and Authentic Body Language

Maintain culturally appropriate distance.

Note client movements in relation to you.

Note posture and when posture shifts.

Maintain authenticity in the client relationship.


When a client:

Intentional Nonattention

Speaks about the same subject over and over.

Gives detailed descriptions of why ______ is wrong.

Only wants to discuss negative topics.


Reduce eye contact.

Shift body posture.

Shift vocal tone and quality.

Change subject to other and more positive topic.

Observe silence.

Maintain Nonattention


Social Microskills Training

Dating BehaviorsDrug-refusal BehaviorsAssertivenessMediationJob InterviewingListening and Influence

Training as Treatment

~ Build bonds with others

~ Influence others


Social Microskills Training

Negotiate a skill area for learning.

Discuss specific and concrete behaviors.

Practice the skill with the client.

Plan for daily life skill integration.


Learn skills through repetition.

Break moves down to small components.

Study each component one at a time.

Can be awkward and constraining.

Awareness can interfere with coordination.

Perservance.

The Samurai


Feedback

ConcreteSpecificLean

PreciseNon-Judgmental

Receiver is in charge.

Feedback is for receiver’s development

Focus on what receiver can change.

Check out how feedback was received.


Reflect on yourself as a listener.

Attending Style and Competence

Do you like listening to others?

How will you work with others different from you?

View yourself on video tape or listen on audio.

Measure your natural style. Feedback Form: Attending Behavior (Box 3-6, pg. 84)

How able are you to listen to and be with others?


Identification and Classification

Define the 3V’s + B

Discuss issues of diversity of attending style.

Write attending statements in response to written client statements.

Count incidents of 3V’s + B during interview observation.


Basic Competence

Demonstrate culturally appropriate attending skills in role-play interviews.

Increase client and reduce your talk-time.

Maintain client topic with no introductions of your own topics.


Intentional Competence

Notice, understand, and manage your own attending patterns.

Attend challenging clients.

Shift attending style to meet client differences.

Shift to positive, useful topics with attending skills.

copyright ©2007 brooks/cole, a division of thomson learning chapter 3 attending behavior: basic to...

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