copyright © 2006-2010 subscriberwise, ltd. all rights reserved
TRANSCRIPT
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
Discover the Value of SubscriberWise® for your System!
Eliminate fraudEliminate fraud Recover equipmentRecover equipment Collect security depositsCollect security deposits Reduce bad debtReduce bad debt Grow subscriber baseGrow subscriber base Cross-sell and up-sell more productsCross-sell and up-sell more products Empower CSR’s to become ‘sales agents’ not ‘order Empower CSR’s to become ‘sales agents’ not ‘order
takers’ to better promote your offeringstakers’ to better promote your offerings Take control of your system with knowledge about your Take control of your system with knowledge about your
subscriber’s payment behaviorsubscriber’s payment behavior Powerful, accurate, intelligent, and cost-effective risk Powerful, accurate, intelligent, and cost-effective risk
management solutions for your systemmanagement solutions for your system
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
MultiChannel News® 03/21/2005
Prior to starting this program, we were probably losing in excess of $150,000 a year in equipment.
We’re $30 million a year in sales,” said Massillon Cable president Bob Gessner.
“Since we started in August of ’03, we have now lost one converter.”
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
PRESENTINGPRESENTING
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
Intelligent Decisioning Designed exclusively for the communications industry (custom model
with 17 scoring parameters) SubscriberWise® model decisions “thin” or non-existent credit files
for our industry (recent immigrant, young adults, mature cash spenders, recently widowed or divorced)
Similar system used by the world’s largest banks and lending institutions
Provides real-time, consistent, objective and INSTANT decisions System is completely flexible and customizable for product offerings,
price points, deposit limits, and risk tolerance SubscriberWise® is designed to identify duplicate service requests
for the same SSN AND address making it possible to associate family and household members to the same high risk units
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
SubscriberWise® Goal
Continue to grow subscriber base while limiting: Substantial equipment loss Fraudulent use of SSN’s to obtain service and equipment Roommates and relatives knowingly defrauding operator of
service and equipment Subscribers whose histories include serious delinquency,
collections, and non-payment to other creditors Subscribers with other high risk scenarios Reduce 3rd party collection agency fees
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
As for Massillon’s unreturned set-top, Howe hasn’t given up on retrieving it.
“I know where the converter is,” he said. “I’m really still working to get that back.”'
The ex-subscriber who has it moved three hours away, to Toledo, Ohio.
“She promised to return it,” Howe said. “I’ve contacted the person she’s renting from, as well as her parents.
It’s really just a matter of time.”
MultiChannel News 03/21/2005
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
Inquiry Input Guidelines “Full Identifying Information”
Complete first, middle initial, and last name Any generational designators (Jr., Sr., 2nd) Complete date of birth Social Security Number Complete UNIT address (including zip code) Phone Number
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
Services and deposits can be customized quickly and easily by operator based on risk tolerance, product offerings, price points, etc.
Marketing and information messages are also fully customizable
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
Well Qualified Subscribers SubscriberWise® will identify subscribers with
exceptional credit histories with marketing messages contained in Instant Decision report
Subscribers with excellent credit and financial resources often request limited service
Allows CSR to leverage sales effort with special incentive indicated in marketing message(s) to cross-sell and up-sell product offerings to well qualified subscribers
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Credit Challenged Facts 3 out of 4 service requests from credit challenged Credit challenged often interested in high end bundle despite
financial crisis or inability to pay Severely credit challenged often present extraordinary
acquisition risk to cable industry: Residential instability Unable or difficult to locate Unemployed or underemployed Associated with multiple service requests for same unit Not threatened by reporting delinquent payment behavior Other high risk scenarios
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
Summary Cable operators are creditors with an FCRA permissible purpose Risk assessment is necessary as the cost to deliver service and
equipment skyrockets Fewer truck rolls for fraud, non-payment, and churn of high risk
units Process helpful for back-end collections Ability to approve all subscribers, regardless of credit risk factors Significantly higher recovery rate on expensive equipment Sophisticated decisioning to identify the best and worst
subscribers for a truly rapid and significant ROI Process is fast, intelligent, cost-effective, and flexible
Copyright © 2006-2010 SubscriberWise, Ltd. All rights reserved.
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