THE MANPOWERA 2 -DAY IN-HOUSE / TAILOR-MADE COURSE

DEBT COLLECTION & CREDIT CONTROL COURSE

ATTENDED EXCLUSIVELY BY YOUR COMPANY STAFFSo Humorous, So Short, So E�ective

CONTENTS / PROGRAMME • The challenges of the 21st century and beyond and their impact on debts • Our debt culture • Concepts of cash flow, inflationary erosion, VAT and their impact or relevance to debts and finance • How to gain bargaining and negotiating confidence through the C.I.F system • How to collect debts effectively using the G.T.M. system • Over 20 characteristics of difficult debtors and the over 20 counter strategies to help you succeed against the difficult debtors • Creating good debt/credit control systems • Qualities of a good credit controller • Legal aspects of debt collection

METHODOLOGY • Lectures, Group Case Studies, Group Discussions and PowerPoint Presentations

COURSE FEE • We shall offer a competitive fee quotation based on the location of the course

EVALUATION OF YOUR CREDIT MANAGEMENT OPERATIONS • Manpower Services cans also visit your organization and briefly assess your credit management systems and give you recommendations for improvement • We shall be pleased to give you a quotation for the in-house consultancy

WHO SHOULD ATTEND YOUR 2 DAY IN-HOUSE OR 3 DAY OPEN COURSE? • Management, Accounts, Credit Control, IT, Sales staff, Legal, Risk Analyst. In case of banks, representative from relevant departments

SOME CLIENTS WHO HAVE BOOKED THE 2 DAY IN-HOUSECOURSE EXCLUSIVELY FOR THEIR STAFF IN THE PAST

KENYAKenya Commercial BankChase BankToyota KenyaJohnson DiverseyA.R.TAtlas Copco Kenya LtdBarclays Bank (5 times)Beiersdorf East Africa LtdCentral Drug CompanyCoca Cola Nairobi BottlersCo-operative InsuranceEast African Portland CementHousing Finance Co. of Kenya (HFCK)K.I.E. Informal Sector Programme/GTZKenya Power & Lighting Co. LtdKenya Revenue AuthorityKenya Shell Limited

Lonrho Motors East Africa LtdLords Pharmaceuticals Madison InsuranceN.H.I.FNational Bank of KenyaNIC BankRift Valley BottlersSecuricor Security Services/G4STelkom KenyaTreadsetters Tyres LtdBlue Shield Insurance

UGANDACeltel (U) LtdCaltex Oil (U) LtdTrust Bank (U) LtdKobil Oil (U) Ltd

TANZANIABusiness Machines Tanzania Ltd (BMTL)Coca Cola KwanzaCRDB BankTanzania Revenue Authority (TRA)VODACOMTelkom TanzaniaPride Tanzania (Microfinance)

MTN (U) Ltd.National Water &Sewerage CorporationQuality Chemicals (U) LtdThe Monitor PublicationThe New Vision Printing & Pub. Corp.Uganda for Development (UGAFODE)Barclays BankNational Microfinance Bank

Very many participants from all sectors have also attended the open courses across East Africa

TESTIMONIALS: WHAT OUR CLIENTS SAYKENYA REVENUE AUTHORITY“We have managed to improve collection as related to target from previous average of 45%-50% to 94.5% and we expect a steady improvement despite economic hardships faced by the taxpayers.” ~August 1999 Course.

ATLAS COPCO“We wish to state that we have bene�ted a lot from the above course considering that we have gradually brought our level of debtors to a manageable level as a result. We are currently in the process of building up our Customer Intelligence Files and upon completion; we intend to invite you for a follow up of our debt collection strategy.” ~22nd - 23rd October 1998 Course.

LONRHO MOTORS“The overall assessment of the course content, participation, relevance and quality of the course material was rated as very good by our participants. Indeed, Collection and credit control following the in-house course conducted by Manpower Services.We would not hesitate to recommend Manpower Services to any organization wishing to retain them to conduct Credit Control and Debt Collection Course.” ~December 1998 & February 1999 Courses.

SECURICOR“Within 3 months of the training, the e�ects on our debtors schedule was the reduction of the 90 days and above debtors from 30% of the total monthly debt to 15% which has further reduced to the current 9%, quite a remarkable feat.” ~April 1998 Course.

NIC BANK“We much appreciated your enthusiastic presentation of what could be a rather dull subject and we feel sure that all the participants learnt a great deal & bene�ted considerably from attending the course. We are looking forward to increase debt collection by our agents as a result of your training.” ~May 1999 Course.

KENYA SHELL LTD“We wish to con�rm that the seminars done by yourself for us twice last year have been very useful. All the participants who attended have also con�rmed that they learnt a lot out of the ideas and experiences that you shared with them. Please note that one of them also managed to collect a very old and substantial debt using the knowledge gained from the seminar. We would de�nitely recommend the above course for all persons collecting debts in an organization.” ~Course of September 1998.

TREADSETTERS TYRES“We refer to the above seminar that was conducted for our Debt Collection Department and we wish to thank you for the same, as it has been very e�ective and comprehensive for our company. It has generally changed our culture in the approach to debt collection. Over the past three months, we have seen considerable improvement, which is not only better than it was but also consistent.” ~Course of November 1998.

BEIERSDORFWe thank you for the course, which was well organized, for which the contents and presentations were above our expectation. Thus tangible results have been realized, in particular on cash-�ow position, which are directly or indirectly attributable to the course.” ~Course of 1999.

THE MANPOWER SERVICES GROUPPROFILE AT A GLANCE

1. HISTORY Incorporated in 1990 with Manpower Services (K) Ltd. as the �rst operating company. Manpower Services (U) Ltd. followed and lastly Manpower Services (T) Ltd. was incorporated. The Group Managing Director sits in Nairobi. Each country is headed by a Country General Manager or Country Manager reporting to the Group Managing Director in Nairobi. 2. ACTIVITIES 2.1. STAFF TRAINING Over 60,000 executives and sta� trained across East Africa between 1991-2017 in open and tailor-made courses. We have a wide range of courses. 2.2. TRAINING TOPICS Sales, Customer Care, Supervisory Skills, Senior Management Skills, Team Building, Debt Collection, Fraud Prevention, Performance Appraisal/Management, Strategic Planning, Pre-Retirement Training, Interviewing Skills, Negotiation Skills plus much more. Just tell us what you need. We shall customize a course for you. 2.3. EXECUTIVE SELECTIONS / RECRUITMENTS Manpower Services is clearly the leading executive selection and recruitment consultancy group across East Africa, recruiting from middle to chief executives for private companies, Parastatals, NGOs and Government. Over 80,000 CEO to lower level executives have been interviewed for clients from 1991-2017. 2.4. GENERAL CONSULTANCY Organizational Restructuring, Job Appraisal, Salary Surveys and Research. 3. CONSULTANTS Manpower Services has always maintained the highest calibre of consultants in each country plus a huge pool of over 20 Consultants and Associate Consultants in Nairobi who can �y to any country to consult or train in the area of their specialty.

BOOKING / ENQUIRY FORM FOR DEBT COLLECTION TRAININGWe are interested in the Debt Collection Course for approximately .............................. participants.

We understand the ideal maximum number per 2 days class should be 25 people.

The venue would be ...................................................................................................................................................................................................................

The proposed dates are .............................................................................................................................................................................................................

Please give us a formal facilitation quotation exclusive of venue related expenses.

Our Company / Organization Name .....................................................................................................................................................................................

P. O. Box .......................................................................................................................................................... Tel: ........................................................................

Email: ................................................................................................................................................................................................................................................

My Name: ........................................................................................................................................................................................................................................

Designation: ..................................................................................................................................................................................................................................

Signature:....................................................................................................................................................... Date: ...................................................................

KENYATraining DivisionManpower Services (K) Ltd14th Floor, Real Towers, Upper HillHospital Rd, 100m from KNH next to KASNEBP. O. Box 50736 - 00200 NairobiTel: 020-2710550, 0720-765496, 0733-629960Email: manpowerkenya@kenyaweb.comWebsite: www.manpowerservicesgroup.com

MANPOWER

UGANDA TANZANIATraining DivisionManpower Services (U) Ltd2nd Floor, Bhatia Chambers, Plot 5Parliament Avenue P. O. Box 29696 Kampala, UgandaTel: 0752-937822, 0414-234426/7Email: manpower@africaonline.co.ugWebsite: www.manpowerservicesgroup.com

Training DivisionManpower Services (T) Ltd4th Floor, Posta HouseOhio / Ghana Street P. O. Box 9341 Dar-es-SalaamTel: 0754-488922, 0624-173671Email: manpower@africaonline.co.tzWebsite: www.manpowerservicesgroup.com

MANPOWER MANPOWERSERVICES (K) LTD. SERVICES (U) LTD. SERVICES (T) LTD.

TO BOOK YOUR COURSE, PLEASE CONTACT