Emotional Intelligence is a Foundational Skill

Agenda EI is Foundational Skill Because? What is Your EI Temperature Seven Basic Emotions Why Approval/Approach State is Preferred How Clear is Your EI Glass 12 Ways To Spot High EQ Measure & Improve EI Recap

Traditional Focus

Traditional training

EQ training - intrapersonal

EQ training – interpersonal

Immediately 35% 47% 75%1-3 months

after10% 47% 75%

2 years after 10% 47% 75%

EQ Value and ROI: Can EQ be learned?

Dr. Richard Boyatzis, Linkage Conference on Emotional Intelligence

Behavioral improvements following training:

© EQmentor 2009

Physiological Response & The Decision Making Process

Emotional Intelligence is the ability to sense understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity. (Cooper)

What Is Emotional Intelligence

Collaboration, Adaptability, Trust, Leadership, Communication, Optimism, Engagement, Decision Making, Accountability, Cognitive Control, Assertiveness, Change, Stress Tolerance, & Time Planning

A Few Emotional Intelligence Benefits at Work Better manage stress Improved relationships co-workers Deal more effectively with your supervisor Much more productive Much better Leader, Coach & Manager Better manage priorities/proactive Better team player

Following Images will gauge your Emotional Temperature

Seven Basic Emotions Love

Fear

Hate

Anger

Joy

Sadness

Envy

Only 36% can ID Emotions In Moment it Occurs 20K MomentsIntensity Happy Sad Angry Afraid Ashamed

High Elated Depressed Furious Terrified Remorseful

Medium Cheerful Lost Mad Insecure Unworthy

Low Glad Moody Uptight Nervous Bashful

Your Brain Under Stress

Your Brain Under Stress

Stress versus Performance

Stress Response

Avoid State Have decreased cognitive performance

Have less oxygen available for critical brain functions

Tend to over generalize

Respond with defensive action

Perceive small stressors as worse than they actually are

Are easily aggravated

Will struggle to get along with other co-workers

Cannot perform at your best

Relaxation Response

Approach State Are intrinsically motivated

Have improved cognitive functioning (i.e. rational, creative thought)

Are willing to do difficult things

Are willing to take risks

Think deeply about issues developing creative solutions

Collaborate productively

Are engaged

Perform at higher levels

EQ Stats & Facts

Star Performers Successfully

manage difficult situations

Express themselves clearly

Gain respect from others

Influence other people

Entice other people to help out

Keep cool under pressure

Star Performers Recognize emotional

reactions to people situation & events

Know how to say the right things to get the right results EFFECTIVE

Motivate themselves to get things done

Know how to be positive even in difficult situations

Manage other people effectively even when negotiating

Manage themselves effectively when negotiating

BEFORE LOOKING OVER HOW TO MEASURE EI STAND UP FIVE COMPLEMENTARY EQ

ASSESSMENTS FIVE DNA HRx ASSESSMENTS FIVE TALENT INSIGHT ASSESSMENTS

EQ Defined

Self-Awareness The ability to recognize and understand

your moods, emotions and drives, as well as their effect on others.

Knowing your feeling and why Knowing your personal strengths and

limits Having a sense of your self worth and

capabilities

Only 36% can ID Emotions In Moment it Occurs 20K MomentsIntensity Happy Sad Angry Afraid Ashamed

High Elated Depressed Furious Terrified Remorseful

Medium Cheerful Lost Mad Insecure Unworthy

Low Glad Moody Uptight Nervous Bashful

YOUR Emotional Temperature

Take your emotional temperature throughout the day.

Test for Self AwarenessSet your phone alarm to ring up to 5 times,

for 5 days. Notice and Journal your feeling at that second of alarm. How quickly can you ID how you feel?

0-3 sec Congrats in tune Self Aware

4-10 sec little unsure yet not lost in the emotion could react + stress

11 + sec Reacting DECREASED COGNITIVE CONTROL-Continue Practice

Self-Regulation Self-Regulation is the ability to control or

redirect disruptive impulses and moods and the propensity to suspend judgment and think before acting.

Keeping disruptive emotions and impulses in check.

Maintaining standards of honesty and integrity.

Taking responsibility for personal performance.

Flexibility and handling change.

Being comfortable with novel ideas, approaches and the information.

Emotional Intelligence is Key to Coaching Uses all 5 areas

I’m not ok You’re ok PASSIVE

The submissive coach;Subjective intentions about boosting coach’s own self esteem

I’m ok You're ok

HEALTHY & ASSERTIVE

True EI Coach; Successful, authentic, positive, objective intentions

I’m not ok You’re not ok

STUCK Passive Aggressive

The hopeless coach:doubting success of coaching and possible benefits to client

I’m okYou’re not ok

JUDGEMENT AGGRESSIVE

The directive coach:Subjective intentions about manipulatingclient

Self-Regulation ExerciseBreathing- Visualizing – PausingLearn Abdomen breathing vs. Chest Breathing it can deactivate fight flight

Slideshow Software & Digital Photo Frames

Slow Down to Speed Up

How clear is your glass?

Motivation A passion to work for reasons that go beyond

money or status, and a propensity to pursue goals with energy and persistence.

Striving to improve or meet a standard of excellence.

Aligning with the goals of group or organization.

Readiness to act on opportunities.

Commitment & Persistence in pursuing goals despite obstacles and setbacks.

Motivation Exercise

Think about someone you’ve observed who seems to really love their job:

1.How can you tell someone is passionate about their job?

2.What are the characteristics you observe? 

3.Now think about your feelings about your own job.

4.How do the two compare?

EmpathyThe ability to understand the emotional makeup

of other people.• Sensing others’ feelings and perspectives and taking an

active interest in their concerns.• Sensing others’ development needs and bolstering their

abilities.• Anticipation, recognizing and meeting the needs of

others.• Cultivating opportunities through different kinds of

people.• Reading a group’s emotional currents and power

relationships.

Empathy ExerciseKey: Must be great at knowing your own

feelings to know other peoples feelings

Sympathy is I focused

I understand

Empathy is You Focused

You must be feeling: mad, glad, sad etc

Social Skills A proficiency in managing relationships and building

networks.

Wielding effective tactics for persuasion.

Listening openly and sending convincing messages.

Negotiating and dissolving disagreements.

Inspiring and guiding individuals and groups.

Initiating or managing change.

Nurturing instrumental relationships for building bonds.

Working with others toward shared goals.

Creating group synergy in pursuing collective goals.

Social Skills Exercise

Key here is knowing and being able to adapt behavioral styles

Take notice when emotions are taking over an interaction, and then find ways to improve the emotional tone of the situation.

Observation

“ It is Not What You Know it is What You Don’t Know that Impacts Productivity and Communication

“To Improve Communication & Productivity You Need to Know Much More About Yourself and Others”

Did We Learn? EI is Foundational Skill Because? What is Your EI Temperature Seven Basic Emotions Why Approval/Approach State is Preferred How Clear is Your EI Glass 12 Ways To Spot High EQ Measure & Improve EI Recap

Drop off Contact Info or Business Cards back tableFree EQ BibliographyFree White Paper titled

“Controlling Emotions in the Workplace”

Free Stress Assessment