contractor survey fall 2009
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ATR Contractor Survey
Fall 2009
1. Front Desk
Avg.PoorBelow Avg. Excellent N/AGood
Avg.Score
1 3 8 22 48 6 92%
0 1 9 47 63 1 92%
2 2 10 27 39 24 90%
2007
2008
2009
2. The Recruiter who Placed You in Your Current Position
PoorBelowAvg.
Avg. Good Excellent N/A Avg. Score
0 1 6 20 81 3 94%
0 2 8 42 73 17 93%
5 3 5 24 54 12 91%
2007
2008
2009
3. Interview Process
Poor BelowAvg.
Avg. Good Excellent N/A Avg.Score
0 2 8 29 40 4 91%
0 1 8 56 55 22 91%
2 1 9 35 41 15 90%
2007
2008
2009
4. Orientation Process
Poor BelowAvg.
Avg. Good Excellent N/A Avg.Score
1 2 9 32 34 4 89%
0 5 17 55 55 10 89%
3 3 20 40 33 5 86%
2007
2008
2009
5. Your Current Job/Assignment Satisfaction
PoorBelowAvg.
Avg. Good Excellent N/A Avg.Score
0 2 7 30 44 1 91%
2 1 13 43 74 8 92%
4 4 13 33 41 7 82%
2007
2008
2009
6. ATR Staff Availability
Poor BelowAvg.
Avg. Good Excellent N/A Avg.Score
1 1 10 27 45 0 91%
0 2 13 50 73 4 92%
2 2 15 37 42 4 89%
2007
2008
2009
7. Issue Resolution
Poor BelowAvg.
Avg. Good Excellent N/A Avg.Score
0 4 8 29 39 5 85%
1 5 13 44 60 19 90%
5 4 11 40 27 15 73%
2007
2008
2009
8. Staff Courtesy
Poor BelowAvg.
Avg. Good Excellent N/AAvg.Score
0 1 7 27 47 1 92%
0 1 5 50 83 2 93%
3 1 6 34 56 2 90%
2007
2008
2009
9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck
Information
PoorBelowAvg.
Avg. GoodExcellent N/AAvg.Score
0 2 5 27 47 1 92%
1 4 9 39 87 2 93%
2 3 7 26 65 0 93%
2007
2008
2009
2008
10. Have you worked with other staffing firms in the past?
2007
No
Yes 34
22
93
49
2009
68
33
11. If yes, how does ATR compare to these firms?
20082007
Excellent
Good
Average
Below
Poor
21
15
6
2
1
55
29
8
2
2
2009
30
22
15
2
5
12. Overall Experience
PoorBelowAvg.
Avg. Good Excellent N/AAvg.Score
2 5 7 39 74 2 92%
1 3 9 50 78 0 92%
2 7 12 41 41 1 88%
2007
2008
2009
13. How did you hear about ATR?
2007 2008 2009
ATR Client 12 19 19
Referred by a friend23 25 13
Contacted by a Recruiter
10 27 12
Internet /Posting/ Ads 23 30 19s
14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done
Better?
2007
Better Communication
4
Better Benefits 4
Availability of ATR Staff
4
Not Enough Contact about Jobs
4
Timecard /Payroll 3
2008
Better Benefits 10
Time Cards / Payroll
8
Communication 5
Job Satisfaction 4
Orientation 3
14a. Is There Anything in Your Experience with ATR That You Felt Could Have been Done
Better?
2009Better Communication
8
More Proactive Recruiters
4
Time Keeping 3
Not Enough Contact about Jobs
4
Contractor/Recruiter Relationship
2
15. What are the Three Most Important Things You Look for in a Staffing Firm?
2007Courtesy 13
Quality Jobs 9
Respect / Concern for my Needs
6
Staff Availability 5
Good Communication with Employee
5
Professionalism 5
Quick Assignment to Jobs
4
2008
Good Communication / Investment in Employees
39
Good match with job / Quality and Speed of placement
31
Good Pay 14
Benefits 11
15a. What are the three most important things you look for in a staffing firm?
2009Respect and concern for my needs
11
Good communication/Good pay
9
Quality benefits/Quality jobs/Ability to match candidates with the right position
7
Response time 6
Comment #1
It would be nice if they would check in and let me know if better positions are available.
Comment #2
Overall I am very pleased with my experience with ATR and would highly recommend the agency to others looking for jobs.
Comment #3
Thank you for having a great HR team. Please quote me on that.
Comment #4
I am pleased to have been given an opportunity with the client. I am happy to have a paycheck. After 6 months, the contact increased and staff paid attention for a period of time. The last 2 months have had zero contact with firm other than to submit time cards. There has been ZERO feedback from the firm on my performance with the client.
Comment #5
The expense reimbursement takes a minimum 3 weeks, placing a large financial burden on employees. I travel and end up having to carry the expenses for almost a month incurring credit card interest which is not covered by ATR. The standard corporate turnaround for expenses is one week. ATR needs to meet industry standards and employee expectations.