ATR CLIENT SURVEYATR CLIENT SURVEYFall 2009

1. Quality of Candidates1. Quality of Candidates

2009

2007

Avg.Poor Below Avg. Excellent N/AGood Avg.

Score

0 1 4 23 10 2 87%

1 0 0 17 18 0 92%

1 0 8 31 8 2 85%

2008

2. Quality of Employees2. Quality of Employees

2009

2007

Poor BelowAvg. Avg. GoodExcellent N/A Avg.

Score

0 0 4 21 16 0 90%

0 0 0 16 18 2 93%

0 1 5 27 16 1 88%2008

3. Employee Reliability3. Employee Reliability

2009

2007

Poor BelowAvg. Avg. GoodExcellent N/A Avg.

Score

0 0 1 19 14 2 91%

0 0 4 20 17 0 90%

2008 0 1 4 22 20 3 90%

4. Diverse Labor Pool4. Diverse Labor Pool

2009

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 1 6 25 6 3 85%

0 1 2 11 21 1 93%

2008 0 1 11 21 11 6 86%

5. Response Time5. Response Time

2009

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 0 5 11 22 3 92%

0 1 0 6 29 0 97%

2008 0 1 3 14 28 2 89%

6. Follow-6. Follow-upup

2009

2007

Poor BelowAvg. Avg. GoodExcellent N/A Avg.

Score

0 0 2 11 24 4 94%

0 0 1 4 31 0 98%

2008 0 1 3 9 31 4 94%

7. Value vs. Pricing7. Value vs. Pricing

2009

2007

Poor BelowAvg. Avg. GoodExcellent N/A Avg.

Score

0 0 8 22 8 3 86%

0 0 1 13 20 2 94%

2008 0 1 5 20 18 4 90%

8. Accuracy of Billing8. Accuracy of Billing

2009

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 0 3 18 13 7 90%

0 0 0 2 24 10 99%

2008 0 0 4 19 18 7 91%

9. Staff Availability9. Staff Availability

2009

2007

PoorBelowAvg. Avg. Good Excellent N/A

Avg.Score

0 0 3 14 22 1 93%

0 0 0 3 33 0 99%

2008 0 1 3 17 26 1 90%

10. Issue 10. Issue ResolutionResolution

2009

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 0 3 13 21 4 93%

0 0 1 20 8 7 89%

2008 0 1 4 13 26 4 93%

11. Courtesy11. Courtesy

2009

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 0 0 9 31 1 97%

0 0 0 2 34 0 99%

2008 0 1 1 11 34 1 93%

12. Overall Experience12. Overall Experience

2009

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 0 0 15 22 4 94%

0 0 0 2 34 1 99%

2008 0 1 2 24 21 2 91%

Top Needs in a Staffing Firm?Top Needs in a Staffing Firm?2008 / 2007

Quality of Candidates 27 / 28

Quick Response 20 / 21Pricing 13 /15Customer Service 7 / 10

Reliability 2 / 4

Top Needs in a Staffing Firm?Top Needs in a Staffing Firm?2009

Quality of Candidates 18

Pricing 15Quick Response 11Reliability 6Customer Service 5