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MyBill

STEP BY STEP

Viewing an Invoice

CSV Configuration

Waybills & Documentation

Disputing an Invoice

Updating a Dispute

Making a Payment

FAQ

CONTACT DETAILS

ENROLLING & LOGGING IN

Registering via MyBill

THE SCREENS

The Dashboard

The Archive, Reports & Download Screens

The Search Screen

The My Account Screen

The Help Screen

Content Page

ENROLLING & LOGGING IN

MyBill

MyBill User Guide

Registering via MyDHL

MyBill

To register for DHL MyBill you must first Register

with DHL.com Visit

http://www.dhl.com/en/express.html and Select

Ship Online.

If you already have a DHL.com User ID and

password ???????????

The first user to register an account for DHL MyBill

is by default the MyBill administrator. A new

administrator can be designated at any time

following the completion of registration and receipt

of password.

Once the registration process is complete, the

account administrator may register as many users

as required to appropriately manage the charge

review process. All users registered will receive

notification via email registration notification.

http://www.dhl.com/en/express.html

MyBill User Guide

Registering via MyBill

MyBill

You can register for MyBill in just a few simple steps.

Got to: https://mybill.dhl.com/login/

Register for MyBill

In order to register you will be required to complete the

registration form; fields with an asterisk are required and must

be completed. Once you complete the form select the Save

and Continue button.

Upon completion you will receive a notification email which

will provide your temporary password to access the MyBill

site. You will also be offered the possibility of Enroll Another

Account or Login to MyBill.

If you choose the Enroll Another Account option you will be

redirected back to the enrollment screen to enter the account

details.

If you choose the Login to MyBill option you will be

redirected to the Login screen.

Once you have completed the enrollment process and

received your enrollment confirmation you will be directed to

the login screen. Enter your log in details, Email address and

Password, and select the Login button.

In the main Dashboard your invoices are divided

into 3 categories:

Open Transactions - These are the invoices with

outstanding balances that require payment..

Disputed Invoices - All open disputed invoices and

their corresponding dispute information can be

found here. As with the

Due Now - Here you will find an overview of

invoices for which payment is due or overdue.

All three of these overviews can be downloaded into

Excel by selecting the Download All Open

Transactions button situation at the top and the

bottom of each overview.

In the event that you use MyBill for multiple

countries your totals will subsequently be shown

separately in the invoice currency of each country

(see the below example).

MyBill MyBill User Guide

The Dashboard

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Once you have logged into MyBill you will be directed to the main Dashboard screen. From this

screen you can navigate to numerous screens; Archive, Downloads, Report, My Account, Search

and Help.

The MyBill Track and Trace functionality allows customer to track shipments easily and without having to

leave the MyBill site.

Should you wish to view the Track and Trace

details of a shipment open the invoice by

selecting the invoice line.


The Dashboard

Once redirected to the invoice screen select

you will be present with a breakdown of all

the shipments for that invoice. On each

shipment line you will find a Track button.

Select the Track button next to the shipment

you wish to view.

A new window will appear with your

shipment Track and Trace details. You will

also find a link on the screen for the Proof of

Delivery image.

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The Archive Screen

When an invoice has been paid it will be

removed from the main Dashboard screen and

will be automatically placed in the Archive

overview.

No further action is required for these invoices

and they will remain available for your

reference/retrieval.

The Downloads Screen

In the Downloads screen you will find all your

recent downloads created using the Archive or

Search facilities. Downloads will be available for

a limited number of days before they are

removed. Should you wish to remove previous

downloads then select the Cancel button.

The Report Screen

The Report screen offers the possibility

to download reports. These reports will

be available in CSV format. Select the

report you wish to run, enter the Search

Parameters and then select the Search

button to create the report


The Archive, Reports & Download Screens

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Simply select the parameters you

wish to search on and select the

Search button

Available search parameters

include:

• Account

• Invoice number

• Waybill

• Invoice Type

• Status

• Start & End dates

Note: Start & End dates refer to

the invoices dates and not to

shipment details.

The search screen also offers the

possibility to save your search

parameters.

All you have to do is select the

necessary search parameters, then

enter a name in the Save a “Saved

Search” field and finally select the

Search button.

This name you entered in the Save a

“Saved Search” field will then appear

in the Saved Search Section. Next

time you wish to carry out a search

using these saved parameters simply

click on the Saved Search name.

MyBill Search offers dynamic search capabilities to easily and quickly search your

invoices


The Search Screen

Change Password

In this section you can update/change your

password should you wish to. Please note that

any changes to your password here will not

align with your MyDHL password. This will

need to be altered/changed separately.

If a Manage button appears in the manage column this

means you have managing rights, if the column is blank

then you do not have managing rights for that account.

Clicking on the Me button will provide you with a list of

rights you have for that account which include: Manage

users, Dispute and Manage Autopay.

In the same window you can also choose the method by

which you will receive you invoices by email. Click on the

dropdown menu to view and select the available options.

In the My Account screen you will find an overview of your account details. From this

screen you can update your user details, change your password, view your open invoice

summary and manage your accounts


My Account Screen

My User Details

In this section you can

alter/update your Email Address,

Name details, Telephone

Number, Language Preference,

etc.

Open Invoice Summary This section gives you an overview of the

outstanding balance as well as the aging of the

current open and outstanding invoices. The

overview is broken down by invoice currency.

My Accounts

The My Account section is an overview of all

the accounts you have access to. In this section

you can view your rights for each account.

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The Help screen in there to provide additional support for

MyBill. The Help screen is made up of several sections:

• The Dashboards

• Managing your Accounts

• View/Downloading Invoices

• Making a Payment

• Logging a Dispute

• Track & Trace

• How to use Search

Should you find not the answer you were looking for in the

Help screen you can also refer to the FAQ document

The Help screen is intended to help you maneuver your way through MyBill and provides simple

step-by-step instructions.


The Help Screen

MyBill

STEP BY STEP

Over the next few pages we will explain, step by step, how to

use the functionality of MyBill

Single invoices

Option 1:

To view a single invoice simply hover

your mouse over the invoice line and

select the PDF Invoice that will

subsequently appear.

Option 2:

To view a single invoice simply tick

the box next to the invoice you wish to

view and select the Download

button. If you wish to simply download

the PDF then click the Download

PDF button. If you would like to

download the invoice in a different

format (CSV, XML) then select the

dropdown menu and choose the

preferred format.

Should you select the Download

option you will be redirected to the

Downloads screen where you can

chose your Download Preference by

ticking the box next to your preferred

format and clicking on the Download

button

There are several ways to download invoices; one invoice at a time

or multiple invoices simultaneously.


Viewing an Invoice

Invoice Key

Disputed invoice

Overdue invoice

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Multiple invoices

To download multiple invoices select

the invoices you wish to view by ticking

the boxes next to the invoices and then

select the Download button.

As with the single invoice option, you

will be redirected to the Downloads

screen where you can choose your

download preference.

Should you chose the CSV for XLS

format you will be offered the possibility

to customize the format. Should you

wish to customize the format of the

CSV file then select the Customize

Format button otherwise select the

Download button to continue with the

standard format. You will the be

redirected to the Download screen

from where you can Download your file.


Viewing an Invoice

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CSV Configuration

Should you wish to customize the format of

your CSV file then you will be redirected to

the CSV Configuration screen.

If you only require selected fields there is

the flexibility to customize the file thereby

reducing the extract to your specification

and displayed in a set order. In order to

customize the set order select the column

header from the Selected columns field

and drag across to the Available columns

field; place columns in the order which best

suit your needs.

In addition there is option to concatenate

(consolidate) the files making it easier to

import into your accounting system. Simply

tick the Concatenated box and select the

Done, apply settings button.

If you simply want to change the sort order of

the CSV file then select one of the options

available in the Sort order drop down menu.

Should you wish to save your settings then

enter the name by which you wish to save

these settings in the Save all settings for

later? field before selecting the Done, apply

settings button.

These saved settings can then be found back

in the Pre-saved configurations drop-down

menu.

One you have finished customizing your CSV

file and you’ve selected the Done, apply

settings button you will be redirected to the

Downloads screen where you can Download

your file.


CSV Configuration

Waybills and Customs paperwork

As with invoices, there are several

ways in which you can view Waybills

and/or customs paperwork.

Single invoices

Option 1

Click on the invoice row and you will be

redirected to the invoice screen. Click

on the Waybill number and the Waybill

details will appear in a new window.

Option 2

Click on the Image button in the

Download column. A new window will

list the available paperwork. Select the

option you wish to view.

Multiple Invoices

Tick the boxes next to the necessary

invoices and select the Download

button. You will then be redirected to

the Download screen where you can

select the Waybill / Commercial

Invoice / Entry Documents option and

then click the Download button.

As with the invoice you will be sent to

the Download screen where you can

download you file.

.

MyBill MyBill User Guide 18

Waybills & Supporting Documentation

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MyBill offers the possibility to log dispute invoices online.

To log a dispute on an invoice simply select the invoice(s). Once selected, three options will appear;

Pay, Dispute, Download – select the Dispute button.

You will be directed to the Dispute Invoice screen where you can enter the details of your dispute by

selecting a dispute reason from the dropdown menu, entering a description of the dispute in the

comment field and clicking the Submit Dispute button.


Disputing an Invoice

Note: Only one dispute can be logged per invoice !

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Here you will find the details of your

dispute as well as the option to add a

comment to your dispute. Should you

wish to cancel your dispute then

mentioned this in the comment field and

it will be cancelled accordingly; if you

wish to simply add additional notes to

your dispute this can also be done

here.

Please note it will take at least 24 hours

for the deletion or the update of your

dispute to be visible in MyBill

Go to the Disputed Invoice dashboard and

select the invoice you wish to update.

Select the Dispute History tab and then

the View Dispute button.

Want an overview of all

disputes? Go to the Reports

screen and download the

Disputes Report.

!

MyBill MyBill User Guide 20

Updating a Dispute

Once you submit a dispute it cannot be canceled within MyBill. In the event a dispute needs to be

modified or canceled, simply update the open dispute with information for our DHL Billing Agent to make

the necessary changes.

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Invoices can be paid by clicking on Pay

Now on your Dashboard “Due Now’.

MyBill allows you to make quick and secure payments online


Making a Payment

Both options will take you to the

following screen where you are required

to confirm the invoices and the total

amount due in this transaction. Once

you have reviewed the details select

Confirm

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Or hover your mouse over the invoice

line and click on the Pay button that

appears

Or select the invoices you want to pay and

then click Pay for each invoice


Making a Payment

Once you confirm you will be

requested to enter the credit card

details and then select the Pay button.

Once the payment has been

successfully submitted a

confirmation message will appear.

A confirmation email will be sent to

the email address set up in your

profile.

Dashboard shows Payment(s) in

progress until bank confirmation of

payment then it will move to Archive

Concerned about making payments online? Don’t be!

! We use a combination of digital signatures and current standard encryption to protect all

your card payment details. No one at DHL has access to your credit card information.

ACCOUNT MANAGEMENT

How do I manage my account and user settings?

In the My Account screen, you can modify your account

settings, as well as your password and user settings. If

access has been restricted, the user will need to contact

the AR Manager for assistance. Go to the Help screen for

further details.

How do I manage the list of additional users on my

account?

If permissions are enabled, a Manage button will be

displayed at the bottom of the My Account screen. The

Manage button allows the user to add and manage

additional users for specific accounts. If access has been

restricted, the user will need to contact the AR Manager

for assistance.

Adding New Users:

Step 1 Go to the My Account screen, scroll down, and

select the Manage button located next to the

account you wish to link with a new user.

Step 2 Click on Add New User (green box), type in the

email address and save.

Step 3 Click on Manage again and select function

permissions and delivery method.

Manage Existing Users:

Step 1 Select the Manage button located next to the

account you wish to adjust.

Step 2 Add/remove the checkmark in the boxes next

to the functions you wish the user to access.

Step 3 Select the Save button to save your changes.

I would like to customize the email subject, is this

possible?

Yes. Please email DHL for assistance at

[email protected]

Are all of my DHL accounts automatically available

through DHL MyBill when I first register?

• For AR Manager role: Yes. Once your registration

has been accepted, all related billing accounts

within the Accounts Receivable Group will be

available for management

• For Billing Manager role: No. You will receive a

notification that you must contact the user in your

company assigned as the AR Manager. They will

need to grant access. For additional access

questions, please contact: [email protected]

How do I add accounts to an existing registration?

To add an additional account to an existing one, you can

use the login page’s Sign-up to MyBill function and

register as if it were new registration/account. Additional

accounts set up with an email address that matches an

existing registration will be automatically linked to

previously registered accounts within MyBill. Customers

with two or more accounts should register all of them to

ensure they can see all related billing.

Step 1 Go to https://mybill.dhl.com/login.

Step 2 Click on Sign-up to MyBill icon.

Step 3 Walk through prompted steps.

If you need to register more than 5 additional accounts,

you may submit the list of account numbers and your

existing login info and email address (please, do not

include password) to: [email protected]

How do I change my MyBill password?

In the My Account screen, you can modify your

password, user information and account settings. Go to

the Help screen for further details.

Important note: Changing your password directly via

MyBill will not change your current DHL.com password for

online shipping.

mailto:[email protected]



What happens if I forget my password?

If you know the email address your accounts are

registered under, go to https://mybill.dhl.com/login

and click on the Forgot Password link. If you cannot

locate the email address for your existing account,

please contact DHL via email for support:

[email protected]

How do I change the format of the invoice files

sent to me?

Step 1 Go to the My Account screen and scroll

down to the bottom of the page to your list of

registered accounts.

Step 2 Click on the Manage button next to the

account you wish to update.

Step 3 Under Mail Delivery Preference, a drop-down

menu will appear. Choose the desired option.

Step 4 Select the Save button to save your changes.

PAYMENTS

What payment methods are available through DHL

MyBill?

DHL accepts the following forms of payment:

• Credit Card (MasterCard®, VISA®, and American

Express® )

• Debit Cards

Will I receive a payment confirmation?

Yes. A confirmation will be sent to the email address

on file.

Is paying an invoice online secure?

Yes. We use a combination of digital signatures and

current standard encryption to protect all of your

credit card payment details. No one at DHL has

access to your credit card and/or debit card

information.

Do I have to install specific software to be able to

pay through the DHL MyBill system?

No. You just need access to the Internet. Current

versions of most major browsers are supported

(Internet Explorer, Firefox, Chrome, Safari, etc.). If

using Internet Explorer (IE) as your web browser, only

IE 11 or higher should be used.

Is there a limit on the total value of invoices

selected for payment?

Yes. The limit on the total value of invoices selected

for payment is 999,999.98 CAD or a lower limit set by

your card provider.

Are there any additional charges when using the

online payment service?

No. DHL is pleased to provide this service free of

charge.

INVOICES

Where can I view my open DHL invoices?

All open invoices are shown on the MyBill Dashboard:

Open Transactions – shows all unpaid invoices

Disputed Invoices – shows all invoices that have an

open dispute logged against them

Due Now – shows all invoices that are due today or

earlier

Why are the totals on the DHL MyBill Dashboard not

equal to the totals of all the invoices shown?

Only invoices that are due per their current status will

show in MyBill Dashboard totals.

In what formats can I receive my invoices?

Invoices can be downloaded in a variety of formats,

including CSV file (for importing into a spreadsheet

such as in Excel), PDF (ideal for printing or sending as

an attachment) and XML.

Will all of my invoices have additional

documentation?

Invoices that have additional documentation available

will be in DHL MyBill. If you need assistance, contact

DHL at 1-855-616-7344 (Toll Free)

or email [email protected]

How can I download and print a copy of the original

invoice?

For a PDF, let your mouse pointer hover over the

invoice data on the right side of either the MyBill

Dashboard or Archive screens. A PDF Invoice button

will come into view. Click it, and a pop-up menu will

appear at the bottom of screen. To print immediately,

click Open and then use the print function from your

Adobe Reader program.

For alternate formats, select Invoice from either the

MyBill Dashboard or Archive screens by clicking on

the checkbox to the left of the line item. A Download

button will appear above the invoice list. Click this

button and then choose your desired file format. Once

selected, click the Download button on right side of

screen. A pop-up menu will display at the bottom of

the screen. To print immediately, click Open. This will

create a temporary zip file from which you can open

the individual documents and print.

Can I tell who has previously accessed my invoice

or shipment in MyBill?

Yes. Click directly on the Invoice (not the checkbox to

left of line item). You will be directed to the Invoice

screen. Select Invoice History. Here you will be given

detail options.

What happens to my invoices once they’ve been

paid?

Once an invoice has been paid, it will no longer show

on the MyBill Dashboard. It can be found in the

Archive screen.



For more details on how to download the Dispute

Report, go to the Help screen and follow the steps as

described in the Logging a Dispute section.

MISCELLANEOUS

How do I cancel my DHL MyBill service?

Should you wish to cancel your DHL MyBill account,

please contact DHL at 1-855-616-7344 (Toll Free), or

email us at [email protected]

ACCOUNT RECEIVABLES

What is the role of the Account Receivable (AR)

Manager?

This is a level of access that allows the designated user(s)

to act as the administrator for all billing accounts linked to

the same Accounts Receivable Group for a customer.

How do you decide who is the AR Manager?

This role is automatically assigned to the first user

who registers for a billing account within the Accounts

Receivable Group. If you are an existing customer with

a previous registration, the user email address with the

earliest registration date has been set as AR Manager.

Why does my Dashboard show additional accounts?

If your Dashboard shows additional billing accounts, your

user email address has been assigned the AR Manager

role for all accounts which are linked to a specific Accounts

Receivable Group.

I have a credit that I can see in my Dashboard, but

when I attempt to use it to pay my invoice, the system

displays this message: “This document is not ready to

be used for payment…” What should I do?

Please review the posting date of the credit. Credits are

not available for customer use for 5 business days after

posting, to prevent overlapping application with DHL

internal processes.

DISPUTES

How can I dispute a charge on my invoice?

On MyBill Dashboard, select the invoice by clicking on

the checkbox to the left of the line item. A Dispute

button will appear. Click on it. You will be prompted to

enter the details of your query and submit. For step-by-

step instructions on how to log a dispute, go to the

Help screen and follow the steps as described in

the Logging a Dispute section.

How do I know when a dispute has been resolved?

When an invoice is disputed, the status of the invoice

will change to Disputed. Once a dispute has been

resolved, the status will be updated to reflect current

status. You can also select Dispute History and then

select View Dispute to get further details.

How do I view my disputes?

• Select the Disputed Invoices tab on your

MyBill Dashboard screen

• Click on an invoice and then on the Dispute History

tab

• Go to the Reports screen and download the

Dispute Report

.


MyBill User Guide

Contact Details

MyBill

Email: [email protected]

Téléphone: 1-855-616-7344 (Toll Free)

Contact Details (Country)