consultation skills for pharmacy practice where did it start ? why’s it important ?

Educational solutions for the NHS pharmacy workforce

Consultation skills for pharmacy practice

Where did it start ?Why’s it important ?


@CSfPP


Consultation skills for pharmacy practice

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Cross organisation project

Wide range of skill set throughout the profession

Phase 1 launched 18th March 2014


Why, context and policy

The future is ‘patient facing’

The focus is on patient centred care

Policy: Part of the care pathway, accountable, decision making and accepts follow up

Many pharmacy professionals haven't been trained at any stage of their career development

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What is a consultation?

‘A meeting to discuss something or get advice with the goal of discovering the best course of action to take’

Medicines reconciliation/medicines optimisation

Handing out discharge medicines/prescriptions

OTC requests

Public health discussions (weight management, smoking cessation)

Every time you speak with a patient you have the opportunity to make a difference

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Some perceptions…..

I’m naturally good at this, I talk to patients every day

This isn’t something I can learn, the patient has to live with my personality

Once I’ve been trained, that’s it. I can’t get any better…I am what I am!

A ‘good’ consultation is about being nice, professional, structured and making sure the patient knows what to do & more educated at the end

OTC encounters are not consultations

My team and colleagues performance is up to them, I’ll help if I can

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Achieving the patient-centred approach

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Much more than six steps: a range of learning, tools, resources and signposting

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Online learning, forms, videos, hints and tips, employers information, trainers support, social media

This will evolve and be added too


Six step model to improvement

Why?

What standard?

Where am I?

How do I improve?

Check my learning?

Ongoing improvement?

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1. Why are consultation skills important?

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Pharmacy profession is integrated into the NHS and committed to patient-centred care


2. How do I know what standard is expected of me?

The national practice standards for pharmacy professionals

Provide a framework of standards expected of you as a pharmacy professional

Outline the key knowledge, skills and behaviours in detail

How will you work towards the standards?

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3. How do I know how effective my consultation skills are now?

We’ve developed or used tools to help you…..

Reflective tool (MRCF)

Patient feedback questionnaires

Peer review

Video critique

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4. How do I improve my performance?

Learning resources suggested…

CPPE Distance learning programme

CPPE E-learning programme

CPPE Video wall of consultations

CPPE Face-to-face learning option

….…signpost to lots of other providers

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5. How can I check my learning and development?

Assessment hosted on CPPE website

Aim: to assess your identification of key skills and behaviours and identify good practice versus practice which could be improved. Four sections:

1.Multiple choice questions

2.Identify the key skills demonstrated

3.Rate the practice demonstrated

4.Identify the key skills demonstrated and rate those present

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Front page of the assessment

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Section 2 of the assessment

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How do I continue to develop my performance?

At this stage of the learning pathway we suggest options for you to regularly reassess your performance and identify opportunities to further improve your approach to consultations

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Questions or comments?

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www.consultationskillsforpharmacy.com

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Thank you !

consultation skills for pharmacy practice where did it start ? why’s it important ?

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