www.ormc.org

June 2010A newsletter for Orange Regional Medical Center employees, physicians and volunteers

Priority:Quality

ConnectionsFrom the President & CEO

I would like to thank all staff members who have participated in the LEAN initiative. You may have gone through LEAN training, joined a 7S

project, participated in a Kaizen event, explained a process or answered questions. Whatever your contribution, staff engagement and support are key in improving how we work, how we enable employees to do their jobs better and how we positively impact patient satisfaction. We are making strides and have identified 182 LEAN projects. Seventy-six projects have been completed as of June 2010. It is great to hear employee feedback on various LEAN initiatives. Many of you feel the LEAN effort gives ownership back to those doing the work. Staff are also empowered to make decisions based on their responsibilities. Many of the LEAN endeavors have

connected employees from various departments. These newly formed professional friendships have benefited our patients. As we take on new LEAN projects, we must preserve completed projects. Project sustainability is important so that we do not return to old habits. Director of Process Excellence, JP Kathiresan, is diligently working to organize our LEAN projects and will structure

future LEAN teams to help maximize our efforts. Becoming a LEAN institution is everyone’s responsibility. I encourage all employees to participate in, and

preserve, projects in order to keep Orange Regional a clean, safe and efficient organization for our patients and hospital family.

Sincerely,

Scott Batulis President & CEO

Scott BatulisPresident & CEO

Expectation: Excellence

Priority:Quality

Design Complete For New Hospital Exterior Signage

The design for exterior signage at the new hospital has been finalized and will help patients and visitors easily navigate the 61-acre site. The complex signage plan was created with the assistance of Innerface Signs, which provides planning and sign manufacturing. In addition to selecting the proper signage locations, each sign was designed to be functional, yet attractive; reflecting the overall design of the hospital. For example, the background of each sign matches the color of the primary brick of the building. The posts and border colors on each sign match the accent brick. The striking main entrance, or “monument” signs, will have masonry bases made out of local, natural stone. For more information about the new hospital, contact Vice President of New Projects, Wayne Becker, at 294-4810 or wbecker@ormc.org

Are You Joint Commission Ready? Joint Commission Readiness Is Everyone’s Responsibility.

The Employee Campaign Is Not Over Until YOU Are On Board

In January, we surpassed our employee “Possible Dream” dollar goal. However, we also have a goal to increase employee participation in fundraising for our new hospital. We want every employee to have the opportunity for his or her name to be engraved on a permanent wall plaque in the new hospital’s cafeteria.

Now is the time to join your fellow Orange Regional employees and personally commit to the Employee Campaign for our new hospital. Making a donation is easy and can be done through payroll deduction. You can make a one-time donation or a pledge in a set amount to be deducted from your salary. To join the prestigious “Power of One Club”, you must donate 1 hour of your salary per pay period for 3 years. Those who enroll in the “Power of One Club” will receive a commemorative pin and will receive their choice of a tee shirt or travel mug. To obtain a pledge form, contact the Foundation Office at 294-2135 or go to Orange Regional’s intranet, look for the Possible Dream logo (far right) and click on the EMPLOYEE CAMPAIGN, then click on the Possible Dream Pledge Form and print. After you fill it out, send it to the Foundation Office, either through interoffice mail or the US Postal Service c/o Orange Regional Medical Center Foundation, 4 Harriman Drive, Medical Arts Building #2, Goshen, NY 10924.

Connections June 2010

Foundation Update

Newsworthy

Orange Regional Medical Center Capital Campaign Director, Kathi Webber, is seen receiving a ceremonial check for $10,000 from President of the Middletown Kiwanis, Gerda Krogslund, second from left, in the April 16, 2010 issue of the Times Herald-Record.

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Connections June 2010

Welcome New Employees

Emily AdinaroPolly Ann Anthon

Christopher ArakasElise Babcock

Scott BushDawn Cherry

Leslianne ChristianMegan Connolly

Monica CronDaniel Crowfoot

Tonya CustisShana DabroskiDiane Dipierro

Nora DirrMarguerite Dolan

Amanda DuffyKristin Geras

Terry-Ann HardingLinda Henaghan

Alexandra HernandezSuzanne JonesJennifer Lacina

Isabelle LafontantKatherine LidestriMichael LoweryAlyssa Mahany

Amber McCaffertyKelly McCormick

Sherife MiftariNicole Mule

Brian O’DonohueMelissa O’Neill

Alexander Peguero MedranoSarah Perez

Solimar PerezLucas PernettAndrew Smith

Tiffany ValentinAlyssa Zaluski

Zhi Zhang

Shining Stars

Congratulations

Jennie Drexler, RN, MSN, BC, has accepted the position of Nurse Director at the Arden Hill Campus Critical Care Unit. Most recently, Jennie worked at New York Presbyterian Hospital as the Patient Care Director for Chest Surgery. Jennie’s office is located at the Arden Hill Campus and she can be contacted at jdrexler@ormc.org

Kim Gillen, RN, BSN, has accepted the position of Critical Care Clinical Educator. Most recently, Kim worked for Good Samaritan Hospital as a Cardiac Cath Lab Staff Nurse. Kim’s office is located on the ground floor of the Horton Campus and she can be contacted at 342-7321 or kgillen@ormc.org

Douglas Rose, RN, has accepted the position of Quality Improvement Coordinator. Douglas comes to Orange Regional from NYU Hospital where he was the Quality Improvement Nurse Project Manager. He also served as the University Healthcare Consortium’s Clinical Benchmark Coordinator. Douglas’ office is located on the ground floor of the Horton Campus and he can be contacted at 342-7279 or drose@ormc.org

Susan Gerstl, Director of the Cardiac Cath Lab, has completed the Advisory Board Company’s Academy Fellowship Program. The Academy Fellowship Program aspires to help hospitals and health systems address their most pressing priorities by identifying emerging senior leaders and accelerating their readiness for expanded roles within their healthcare institutions. Susan can be contacted at 342-7316 or sgerstl@ormc.org

April 2010 YOLANDA QUIOTO

Food Services Worker Horton Campus

March 2010 JOHN NIVENS

Operating Room Technician Horton Campus

Congratulations to the following employees on their recent graduation from Mount St. Mary College as Adult Nurse Practitioners, with a Master’s degree in Nursing: Kimberly DeRobertis; Karen Doll; Jeanne Meilak and Linda Prioleau.

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Connections June 2010

Pharmaceutical Waste InitiativeBeginning in July 2010, Orange Regional will enhance its Hazardous Waste Stream Program by implementing a pharmaceutical waste initiative. The initiative will provide all of Orange Regional’s caregivers the ability to dispose all medications in special color-coded waste receptacles, which is in accordance with new State and Federal Regulations. The program will protect and promote a clean environment. Orange Regional will expand its recycling program to all public areas; meeting rooms, office and break areas. This will include the recycling of plastic; metal; glass; paper; ink and toner cartridges. Additionally, did you know that Orange Regional currently conducts the following “green” initiatives in order to improve our environment?

• 245 tons of cardboard are recycled annually

• An on-site shredding program of confidential paper saves 2,789 trees annually

• 36 tons of plastic, metal and glass are recycled annually

• There was an 11 percent reduction in regulated medical waste in 2009

• 219,000 gallons of municipal water and 70 percent of cleaning chemicals were saved with the use of Micro-Fiber mops in the Environmental Services Department

• All Environmental Services chemicals are now 100 percent green seal rated

For more information, contact Director of Environmental Services, Joe Adonnino, at 342-7626 or jadonnino@ormc.org

If you are interested, register through Employee Online Learning System (Swank) located on Orange Regional’s intranet. For more information, contact Lead Workers Compensation Coordinator, Kathleen Pagani, at 342-7293 or kpagani@ormc.org

Preventing and Managing Crisis Situations A Two-Day Training Program Customized For Orange Regional’s Employees

Two-hundred and fifty department action plans have been created as a result of Orange Regional’s Employee Engagement Survey. Each department action plan summarizes what employees and leaders will focus on to make improvements in their workplace. For more information, contact Director of Organizational Development, Betsy Kennally, at 343-2424 x4305 or bkennally@ormc.org

Employee Engagement Survey Results Shape Department Action Plans

Captain Integrity Greets Board of Directors

Captain Integrity made a surprise visit to the May Board of Directors’ Meeting. Board Chairman, Lou Heimbach, gave Captain Integrity a welcoming handshake and commits to supporting efforts that help Orange Regional employees stay compliant with all policies and procedures.

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Connections June 2010

Dear Rich:

I have just returned from the Arden Hill Campus of Orange Regional Medical Center where I spent six hours in the emergency room with my 86-year-old client who lives at Glen Arden. I was concerned for her because she had a double by-pass nine years ago. I called the ambulance when she confided that she felt listless and became breathless after taking only a few steps. I finally had to leave the emergency room at 5:00 p.m. without knowing if she was going to be admitted, although I requested it since I wasn’t sure she would be safe in her apartment with no one to observe whether she was breathing easier. Dr. Piriano was waiting for the Hospitalist to give him the orders for admission. I was very pleased with Dr. Piriano’s “bedside manner.”

I am writing to say some favorable things about my client’s care. What a change from several years ago. My client was seen quickly by the very professional and caring nurse (Adrienne) and aide (Kelly). The various technicians who did the tests were also professional, respectful and friendly. As the hours went by, any time my client needed help she received it very quickly. This was accomplished in spite of the extremely busy emergency room where ambulances seemed to be bringing in patients constantly. And then there were the surprising little “niceties”- offerings of water or cold drink, coffee, sandwich and cookies by a volunteer or the aide. It brought me back to the early days of Arden Hill Hospital when it was known for its warm, personal care.

This is what the community remembers when coming to the hospital, and I am sure this kind of atmosphere will be carried forward in the new ORMC hospital.

I will be sure to inform my friends and colleagues of this experience as will my client.

Sincerely, Marjorie Latzk

Orange Regional: A Culture Of Caring and Concern Patient ‘Thankful’ For Favorable Emergency Department Experience

Below is a letter written by one patient’s legal representative with regard to the care provided during a recent visit to the Arden Hill Campus Emergency Department. The letter was sent to Board of Directors Member, Richard Shapiro.

Orange Regional Nurses Honored By Oncology Nursing Society

The Tucker Center for Cancer Care is proud to announce that the following nurses have been honored by the Oncology Nursing Society’s (ONS) Honor Someone Special Program: Kyra Carr; Monica DelRosso; Janice Kelly; Debbie Kippel; Jayne O’Malley; Pauline Patane and Robin Sells.

The Honor Someone Special Program celebrates the accomplishments of oncology nurses who have made a difference in the lives of those with cancer and their families. Each nurse nominated to the program is recognized with a special card, courtesy of the ONS.

“These seven women exemplify the excellent care and compassion that Orange Regional offers to our cancer patients and their families,” said Chief Nursing Officer, Kathy Guido. “We are proud of their passion and dedication to the field of oncology, to Orange Regional and to the many community members whose lives have been touched.”

The ONS is a professional organization of more than 37,000 registered nurses and other healthcare providers dedicated to excellence in patient care; education; research and administration in oncology nursing. For information on the Honor Someone Special Program, contact Chief Nursing Officer, Kathy Guido, at 342-7229 or kguido@ormc.org

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Connections June 2010

The Pastoral Care Program

Spiritual support is every patient’s choice. For those who request religious counseling during their visit, Orange Regional Medical Center provides pastoral services as part of its newly enhanced Pastoral Care Program.

For patients to reach their fullest recovery, their spiritual requirements must be addressed as well as their physical and medical needs. Orange Regional conducts special orientation and training programs for leaders of the community’s various religious organizations. Clergy members are educated about hospital policies and procedures, including such topics as the nursing process and patient rights and ethics. Under the leadership of Deacon Richard Trapani, the Pastoral Care Program now has 144 members including clergy and lay ministers who represent 44 religions.

“For the well-being of our patients, it is essential that all clergy work together; we need to emphasize what we have in common, not our differences.” said Deacon Trapani. Orange Regional’s clergy can provide pastoral care to patients and families dealing with stressful situations. Counseling can also help with ethical and end-of-life decision-making.

The Pastoral Care Program has many goals outlined for its success at Orange Regional including continued support of the Palliative Care Program; counseling for nurses; updating policy and procedures for clergy; recruitment of quality clergy from the community; the creation of a newsletter for clergy members and a plan to provide services in the Chapel at the new hospital that can also be listened to from patient rooms.

The Pastoral Care Program office is located on the first floor at the Horton Campus. For more information, contact Deacon Richard Trapani at 342-7188 or rtrapani@ormc.org

Giving Back To Our Community

Orange Regional Medical Center recently donated two Automated External Defibrillators (AEDs) to the Town of Wallkill Police Department. Pictured L to R: Administrator of Marketing and Public Relations, Rob Lee; Town of Wallkill Police Detective, Jessica Kenney; Town of Wallkill Police Chief, Robert Hertman and President & CEO, Scott Batulis.

Patient Discharge Process Improvement In an effort to improve communication between attending physicians regarding patient discharge timing and plans, a new Interdisciplinary Progress Note has been created by the Medical Staff; Nursing; Case Management and Health Information Management Departments. The goal of this process is to enhance communication so that all of a patient’s discharge needs are completed effectively and timely during the process. For more information, contact Case Management Supervisor, Patty Metzger, at 294-4817 or pmetzger@ormc.org

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The Marketing and Public Relations Department received seven prestigious national marketing awards from the Annual Healthcare Advertising Awards competition and the Aster Awards for Excellence in Medical Marketing.

The department won three Merit Awards from Healthcare Advertising Awards for its Weight Loss Surgery Patient Education Handbook; newly redesigned Web site and television commercial for The Bone & Joint Center and orthopedics services. The Healthcare Advertising Awards are sponsored by Healthcare Marketing Report, a leading publication covering all aspects of healthcare marketing, advertising and strategic business development.

The department also received a Gold Aster Award for Orange Regional’s green logo tee-shirt, two Silver Awards for an Outdoor Transit Billboard for Robotic Surgery and the 2009 Medical Staff Directory. A Bronze Award was also received for the Weight Loss Surgery Patient Education Handbook.

Congratulations to the Marketing and Public Relations Department for these outstanding achievements. For more information, contact Marketing and Public Relations Office Coordinator, Lisa Murray, at 342-7111.

Connections June2010

IN THE NEWS

Orange Regional President & CEO, Scott Batulis; Director of Radiation Oncology, Pat Rodrigue; Chairman of the Radiation Oncology Department, Dr. Thomas Eanelli and Immediate Past Chair of Orange Regional’s Board of Directors, Ginny Rizzo, were featured in the “Party Time” section of the May/June issue of Orange Magazine. The group was pictured during a ribbon cutting ceremony for our newest technology in radiation therapy, the Varian RapidArc, in the Eleanor T. Snow Radiation Oncology Center.

The Brinkerhoff Family: Father, Tyler, Mother, Laurynn and newborn, Fae Lynn, were featured in a story on first moments with fathers in the May/June issue of Orange Magazine shortly after Fae Lynn’s birth at Orange Regional’s Rowley Family Birthing Center.

Front row, L to R: Marketing and Public Relations Director, Marcy Manheim, Vice President of Strategic Planning and Marketing, Rosemary Frado and Administrator of Marketing and Public Relations, Rob Lee. Back row, L to R: Marketing and Public Relations Office Coordinator, Lisa Murray and Marketing and Public Relations Specialists, Tori Neville, Donna Fischer and Lauren Kropf.

Newsworthy:Orange Regional Earns National Advertising Awards

Orange Regional’s Comprehensive Cancer Care Program, which includes Breast Cancer Patient Navigator, Michele Worden, along with several ads for free breast cancer screenings have been published in the Times Herald-Record.

Around & About

•PalliativeCare •FullyaccreditedBreastCenter •BreastMRBiopsyandUltrasound •Stereotacticbreastbiopsy •Full-fieldDigitalMammography

•InterventionalOncologyTherapies•InpatientCancerCare•CancerScreenings•ClinicalTrials•CancerRegistry•SupportGroups

•64SliceCTScanning•OpenMRI•PET/CTScan•InfusionTherapy•RadiationTherapy

Orange Regional’s oncology services include:

Member of the Greater Hudson Valley Health System

Call 1-888-321-ORMC (6762) or visit

ormc.org/cancer for more information.

We can fight cancer, together Experienced TeamTrainedatthenation’smostprestigious

medicalcenters,OrangeRegionaloffersateam

ofexperiencedphysiciansandcertifiedoncology

nurses,whoarebackedbyourskillfulandcaring

staff.WealsoofferaBreastCenterPatient

Navigatorwhowillguidebreastcancerpatients

throughourwiderangeofservicesandtreatments–fightingcancertogether!

Advanced Technology Ournationally-accreditedcancerprogram

offersthelatestindiagnosticandcancer-fightingtechnologies,includingroboticsurgeryandthemostadvancedradiation

therapytechnology.Ourservicesprovide

treatmentoptionsandproceduresforallstages

ofcancer,withouthavingtotraveloutsidethearea.Comprehensive CareFromcancersupportgroupsandscreeningstoour

clinicaltrialsprogramaffiliatedwithColumbiaUniversity

MedicalCenter,weprovidecomprehensivecancercare.If

youoralovedonehascancer,countonOrangeRegional’s

experiencedphysicians,compassionatestaffandlife-saving

technologiestofightthebattle,togetherwithyou!

Saturday, June 12 8:00 a.m. – 4:00 p.m.Ray W. Moody, M.D. Breast Center

Orange Regional Medical Pavilion

75 Crystal Run Road Middletown, NYFor information or to schedule

an appointment, please call Orange Regional’s Health Connection

at 1-888-321-ORMC (6762).Reservations are limited and must be made by Wednesday, June 9.

This screening is open to women with or without

insurance and will include:• Clinical breast exam• Mammogram – free for those who qualify

• Breast health education

Participants must meet the following requirements:

• Women who are 40 years of age and older• Women who do not have health insurance or have

insurance that does not cover cancer screenings

or diagnostic services• Women who have had a mammogram within the

past year are not eligible

FREE BREAST CANCER SCREENINGEmpowering women to help them make informed choices

through education and support

Member of the Greater Hudson Valley Health System

www.ormc.org

Member of the Greater Hudson Valley Health System

For more information, contact the

Ray W. Moody, M.D. Breast Center at

(845) 695-5900 or visit www.ormc.org

We Can Fight Cancer, Together

Registered Nurse Michele Worden knows

you need allies in the fight against cancer:

she’s a breast cancer survivor. Michele is

Orange Regional’s Breast Cancer Patient

Navigator. She can be your knowledgeable

and compassionate partner if you or a

loved one have cancer. Count on Michele’s

personal and clinical experience to help

guide you through the wide range of

services and treatments available at the

nationally-accredited Ray W. Moody, M.D.

Breast Center and other Orange Regional

facilities.

As your personal navigator, Michele will

help you understand your diagnosis and

available options, facilitate appointment

scheduling, follow physician-prescribed

treatment and find needed support services.

The addition of the Patient Navigator is

part of Orange Regional’s advanced and

comprehensive cancer care program.

The Ray W. Moody, M.D. Breast Center offers

state-of-the-art, non-invasive and minimally

invasive diagnostic technology including:

· Digital Screening and Diagnostic Mammography

· Breast Ultrasound

· Breast MRI and Breast MRI Biopsy

· Stereotactic Vacuum-assisted Breast Biopsy

· Ultrasound-guided Fine Needle Aspiration (FNA)

· Ultrasound-guided Vacuum-assisted Core Biopsy

· Ductograms

BREAST CANCER PATIENT NAVIGATOR

and survivorMICHELE R. WORDEN , R.N.

Guiding You in

Your Battle

Against Breast Cancer

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Connections June 2010

Auxiliary Vendor Sales July 1 – Horton Campus Books are Fun July 6 – Arden Hill Campus Books are Fun July 7 – Arden Hill Campus Books are Fun July 7 – Crystal Café - Pavilion Mad Bags July 8 – Arden Hill Campus Snuggles and FunKids Clothing July 8 – Horton Campus Laura’s DesignsHand-made Gifts July 9 – Horton Campus Udder Ideas Fudge July 13 – Crystal Café - Pavilion Books are Fun July 14 – Crystal Café - Pavilion Books are Fun July 14 – Horton Campus John and Kitty Silver Jewelry July 14 – Arden Hill Campus Udder Ideas Fudge July 15 – Crystal Café - Pavilion Gemark Gold July 16 – Crystal Café - Pavilion Gemark Gold July 19 – Crystal Café - Pavilion Udder Ideas Fudge July 21 – Arden Hill Campus John and Kitty Silver Jewelry July 21 – Crystal Café - Pavilion Mia Bella Candles July 22 – Horton Campus Al’s Uniforms July 23 – Horton Campus Snuggles and FunKids Clothing July 23 – Crystal Café - Pavilion Maya and Dentes little gems

Save the DatesPLAY BALL!

Orange Cardiology sponsors 3rd Annual Softball Fundraiser

(All proceeds to benefit the new hospital) Friday, August 20

3:00 p.m. until duskCastle Field at Craigville Park, Goshen, NY

For more information or to donate, call 294-7770

29TH ANNUAL GREAT AMERICAN WEEKEND

July 3 and 4

Festival Hours are:Saturday: 9:00 a.m. to 5:00 p.m. Sunday: 10:00 a.m. to 5:00 p.m.

Rain or Shine

Church Park, Goshen, between Route 207 (Main Street) and South Church Street.

Orange Regional Medical Center is a proud sponsor of the Great American Weekend and will provide a first aid tent for all attendees.

For more information, please visit www.goshennychamber.com/gawvendorlist.html

Each employee must register for training programs or events through the Employee Online Learning System (Swank) located on Orange Regional’s intranet. If you are registering for a class that coincides with your work schedule, you must obtain prior permission from your supervisor to attend.

For more information, please contact Nursing Professional Practice Secretary, Evelin Ponce, at 342-7238 or eponce@ormc.org or mailto:eponce@ormc.org or Training and Education Coordinator, Elizabeth Steinberg, at 343-2424 x3001 or esteinberg@ormc.org

Online Learning System Registration For Training Programs

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