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Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Sales Zone 1 2013Effective 3/17/13 – 9/21/13


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Sales Zone 1 2013

SZ1 2013 Strategy: Leverage a familiar zone structure to continue sales momentum Utilize the Promotional Offers to exceed revenue targets Lead with Speed - offer FiOS Quantum with every sales opportunity

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Drive Revenue!


Drive Broadband1

Promotional Offer Changes:

FiOS Solutions Bundle:Price Increase for 15M & 50M:

Varies by Area (Up to $5 Increase) Applies to all SZ1 2013 Offers (15M/5M

excluded for Tech Upgrades)

New! FiOS Triple Play Promo: $10 off with 2 YR Term Applies to all SZ1 2013 Offers

Verizon VISA® Prepaid Card: Removed $200 New Customer

Acquisition Continued $200 for New Customers 4+

Lines Total Changed $100 Broadband Completer to

FiOS Only

Product Offer Changes:

FiOS Quantum: $20 Price Reduction for 150M & 300M Speeds

FiOS TV: New! Select HD Package

Available with all SZ1 2013 Offers

HSI Static: Removed 10% Static Promo Discount New! 3M Static Product Speed – New HSI

Customers Eligible Only Static is $20 more than Dynamic in the Bundle

• 75% of New FiOS Sales = Quantum

• Hitting the Speed Mix Targets is Important

• Lead with Speed on Every FiOS Sales Opportunity


New! 3M Static HSI Speed:

For New HSI Customers 2-YR & MTM Terms Available With Bundles or Standalone

HSI Static Pricing DECREASE:

Pricing reduced (see below chart) With Bundle & Standalone – All terms Static is $20 more than Dynamic in Bundle 5M pricing unchanged

A reliable & affordable High Speed Internet

connection.

Gives your small business a direct connection to our central office that’s 100% yours, 100% of the time.

Consistently experience a fast, reliable Internet connection – even at peak hours.

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Business HSI Static

New Speed! Up to 3M/768K

Up to 5M/768K

Up to 7.1M/768K 10M to 15M

2-YR Bundle $56.99 $63.99 $79.99 (reduced $40) $87.99 (reduced $40)

MTM Bundle $56.99 $73.99 $87.99 (reduced $42) $95.99 (reduced $42)

2-YR Standalone $62.99 $79.99 $99.99 (reduced $50) $109.99 (reduced $50)

MTM Standalone $72.99 $89.99 $109.99 (reduced $50) $119.99 (reduced $50) Add’l Static IP’s: Block of 5 ($20), 13 ($50) or 29 ($80)

Drive Broadband1


Drive Quantum Penetration

Quantum:$20 decrease to150M & 300M SpeedsApplies to both Bundle & StandaloneApplies to all SZ1 2013 Offers

FiOS Bundle:Increase $5 MRC:

15M: NY/CT CVC 50M: NY/CT CVC, NJ CVC, MA & RI, DC, DE,

MD, PA, VA, NJ Other & NY Other

Increase $4 MRC: 50M: in CA, FL & TX

Quantum / FiOS Bundle Changes:

What ranks FiOS above our Competitors :

Use these claims:

Voted one of the fastest ISP’s in 2012 by PC Mag.com FIOS Internet and Phone, both with 99.9% network reliabilityUnparalleled Fiber Optic Network

Quantum Speed Mix Targets:

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Quantum Speed Mix

SpeedMix

TargetExternal

D2DInternal

D2DOTM

15M 25% 48.7% 11.1% 48.2%

50M 50% 33.5% 46.1% 42.5%

75M 20% 14.8% 31% 4.9%

Results Through 2/23/13

Important to Driving Revenue!


Understand Your Customers…Start the Conversation with the Big 3 Questions

Do More Business Per Second:Lead with Quantum SpeedOn Every New FiOS Sales

Opportunity.

2 Drive Quantum Penetration

75% of FiOS sales


Bring TV Sales into Focus

NEW! FiOS Triple Play Promotion:

$10 off any FiOS TV package 2-YR Term Bundle required Plus Bundle Discount on Select or Higher

20% for 2-YR Term & 10% for MTM

NEW! Business Select HD Package:

Programming PackagesFiOS TV for Business Viewing Arrangement MTM & 2 YR

Standalone Rate 2 YR Bundle MTM Bundle

Ultimate HD Commercial Private Only $89.99 $72.00 $81.00

Extreme HD Commercial Private or Public $74.99 $60.00 $67.00

Prime HD Commercial Private or Public $64.99 $52.00 $58.00

Select HD Commercial Private or Public $49.99 $40.00 $45.00

Basic Package Commercial Private or Public and Tavern $19.99 $19.99 $19.99

Designed for customers not interested in sports No Sports = No RSN Fee Pricing fits between Basic & Prime HD Available to Private & Public (no Tavern) 103+ Total Channels (30+ HD) New Channel Line Up available

Dazzling, dependable HD picture quality

Uncompressed high definition

For those who are looking for choice programming at a good value.

Razor sharp picture quality

100% digital news, entertainment, sports and more

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FiOS TVFiOS TV


DIRECTV Packages (Eff. 2.7.13 – 5.1.13):

Comercial Mas Ultra Pack

Commercial Entertainment Pack

Business Choice

Business Entertainment

Business InformationPublic Viewing

Private Viewing

A La Carte Packages:

$10/12 Month Credit: o Commercial Xtra Packo Commercial Entertainment Packo Business Choiceo Business Entertainmento Business Information

$5/12 Month Credit: o Commercial Choiceo Commercial Basic w/International

Add-on

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CC Auto-bill Pay Offer :

NFL Sunday Ticket NBA League Pass MLB Extra Innings SonicTap (Music) International A La Carte Packages

Bring TV Sales into Focus

85% of bar and restaurant subscribers believe DIRECTV Programming creates a more lively atmosphere.*

*Based on an October 2011 national survey of businesses that expressed an opinion


New Flat-Rated Structure in Most States Competitively Priced Voice Lines For Customers not willing to Bundle MA Excluded (Basic, Enhanced & Premium

Lines still in trial)

50% MRC Credit for 6 Months on Standalone New Data Protection PAK Or New VISS/VOBs Package

50% MRC Credit for 6 Months on Standalone New Websites – Gold Package or higher Or New WebListing Standalone

For Voice Only Customers with 3 Lines or Less with no local or long distance calling plan (ex. Freedom)

Must add new Broadband Component for Bundle Offer not available to customers who currently bill

4 + Lines Total No new lines required but customer can add Eligible for $200 4+ Line Visa Prepaid Card if going

from less than 3 lines to 4+ lines (2-YR Term Only)

Voice Line + Calling Plan RateUnlimited Local, Toll & LD $54.99

Unlimited Local & Toll $31.99

Unlimited Local $27.99

• Not Available with Flat-rated Voice Service or Where Freedom is Not Available

• See Exception List in vibe Lite

New Customer Offer Elements:MTM or 2-YR Term 2nd Basic Line IncludedNo Activation FeesFree Wireless RouterWorry-Free Money Back Guarantee (BB Only)$200 4+ Line Visa Prepaid Card (2-YR Term ONLY)

Special Offers – Special Customers4

Non Bundle Access Line Offer:

Value Added Business Solution:

NEW! Broadband Line Up Offer:


OFFERSSZ1 2013 Effective 3/16/13 – 9/21/13


2013 – SZ1 New Customer AcquisitionEffective: 3/17/13 thru 9/21/13

FiOS Speed NY/CT CVC NJ CVC, MA & RI

DC, DE, MD, PA, VA Other: NJ, NY & TX

CA, FL, & Dallas TX DMA Offer Notes

15M/5M $69.99 $89.99 $99.99 $105.99 Increased $5

Monthly Increased $4

Monthly Decreased $20

Monthly No Change from SZ3

50M/25M $79.99 $104.99 $114.99 $119.99

75M/35M $94.99 $119.99 $129.99 $135.99

150M/65M $164.99 $189.99 $199.99 $205.99

300M/65M $254.99 $279.99 $289.99 $295.99

35M/35M (HDNO) $79.99 $104.99 $114.99 $120.99

HSI Speed NY/CT CVC & NJ CVC

MA, RI & NJ Other

DC, DE, MD, PA, TX, VA & NY Other CA & FL Offer Notes

Best Speed Available $59.99 $69.99 $89.99 $99.99 • No Change from SZ3

Offer Elements SZ1-2013 SZ3-2012 Term QualifierOne Basic Additional Line Credit (Values vary by state) MTM or 2-YR

Voice NRCs Waived (Values vary by state) MTM or 2-YR

Internet Activation Fee Waived ($99.99 Value) MTM or 2-YR

Wireless Router Included ($149.99 Value) MTM or 2-YR

Worry-Free 30-Day Money Back Guarantee MTM or 2-YR

HSI Best Speed Available MTM or 2-YR

$200 Visa Reward Card – 4+ Total Lines (OTM & D2D) 2-YR

$10 Monthly Credit on FiOS TV – Triple Play 2-YR

MTM Promo Rates = 2-YR Rate + $10 NA

10% HSI Static IP Discount NA

$200 Verizon Visa – 2-YR VSB (AC & Online) NA

Lead With


Broadband Completer Offer Elements SZ1-2013 SZ3-2012 Term Qualifier

Internet Activation Fee Charged ($99.99 ) MTM or 2-YR

Wireless Router Included ($149.99 Value) MTM or 2-YR

Worry-Free 30-Day Money Back Guarantee (Broadband) MTM or 2-YR

HSI Best Speed Available MTM or 2-YR

$100 Visa Reward Card – FiOS (OTM & D2D) 2-YR

$10 Monthly Credit on FiOS TV – Triple Play 2-YR

MTM Promo Rates = 2-YR Rate + $10 NA

10% HSI Static IP Discount NA

$100 Visa Reward Card – HSI (All Channels) NA

FiOS Speed NY/CT CVC DC, DE, MA, MD, NJ, PA, RI, VA, Other: NY & TX

CA, FL, & Dallas TX DMA Offer Notes

15M/5M $69.99 $99.99 $105.99

Increased $5 Monthly Increased $4 Monthly Decreased $20 Monthly No Change from SZ3

50M/25M $79.99 $114.99 $119.99

75M/35M $94.99 $129.99 $135.99

150M/65M $164.99 $199.99 $205.99

300M/65M $254.99 $289.99 $295.99

35M/35M (HDNO) $79.99 $114.99 $120.99

HSI Speed NY/CT CVC MA, RI & NJ

DC, DE, FL, MD, PA, TX, VA & NY Other CA Offer Notes

Best Speed Available $59.99 $69.99 $89.99 $99.99 • No Change from SZ3

Lead With

2013 – SZ1 Existing Customer Broadband CompleterEffective: 3/17/13 thru 9/21/13


Enables customers from a specific time period to migrate their promotional HSI Solutions Bundle to a promotional entry-level

15M/5M FiOS Solution Bundle with no increase in price.

2013 – SZ1 HSI to FiOS Technology UpgradeEffective: 3/17/13 thru 9/21/13

FiOS Solution Bundle speeds of 50M & higher match the FiOS Broadband Completer pricing.

Lead With

Offer Elements:

Internet Activation Fee Waived ($99.99 Value) Wireless Router Included ($149.99 Value) Worry-Free 30 Day Money Back Guarantee $10 Monthly Credit on FiOS TV- Triple Play (2 YR Term)

Exceptions:

CA customers who purchased a speed other than 3M during SZ2 2012 when no BSA available

Customers who migrated to a bundle in SZ1 2012 when no Broadband Completer Offer was available


HSI Bundle Enrollment Date - Pre 2/5/12

FiOS Speed NY/CT CVCNJ CVC

DC, DE, MA, MD, PA, RI, VA Other: NJ, NY & TX

CA, FL & Dallas TX DMA To Be Migrated

15M/5M* $59.99 $84.99 $84.99 ADL UNL Lines Billed @ $35

HSI Bundle Enrollment Date - On 2/5/12 thru 6/16/2012 (SZ1 2012)


DC, DE, MA, MD, PA, RI, VA Other: NJ, NY, & TX

CA, FL & Dallas TX DMA To Be Migrated

15M/5M* $59.99 $84.99 $84.99 ADL UNL Lines Billed @ $50 w/$15 credits

HSI Bundle Enrollment Date - 6/17/12 thru 11/10/12 (SZ2 2012)

FiOS Speed NY/CT CVCNJ CVC, MA & RI

DC, DE, FL, MD, PA, VA Other: NJ, NY & TX

CA & Dallas TX DMA To Be Migrated

15M/5M* $59.99 $89.99 $99.99 ADL Basic Line Credits

HSI Bundle Enrollment Date - 11/11/12 thru 3/16/13 (SZ3 2012)


MA, RIOther: NJ

DC, DE, FL, MD, PA, TX, VA & Other: NY CA To Be Migrated

15M/5M** $59.99 $69.99 $89.99 $99.99 ADL Basic Line Credits

HSI Bundle Enrollment Date - 3/17/13 (SZ1 2013)

FiOS Speed NY/CT CVC DC, DE, FL, MA, MD, NJ, PA, RI, VA Other: NY & TX

CA, FL &Dallas TX DMA To Be Migrated

15M/5M** $69.99 $99.99 $105.99 ADL Basic Line Credits

2013 – SZ1 HSI to FiOS Technology UpgradeEffective: 3/17/13 thru 9/21/13

15M/5M* Rates = MTM & 2-Year15M/5M** Rates = 2-Year Only

Quantum Prices Match Current FiOS BB Completer Rates (All Time Periods)NOTE: KEY:


ASSESSMENTSZ1 2013 Effective 3/16/13 – 9/21/13


Test Your Knowledge1. What is the new Triple Play offer for Sales Zone 1 2013?

A. $10 creditB. $15 creditC. $0 credit

2. In SZ1 2013, how has the NBAL offer changed?A. It’s more confusing to price outB. We offer a flat rate discounted price in most areasC. It didn’t change

3. What is the name of our new FiOS TV Package? A. Basic HDB. Select BasicC. Select HD

4. What Verizon VISA ® Rewards cards are available in SZ1 2013 for Alternate Channels?A. New Customer 4+ lines ($200) & FiOS BB Completer ($100)B. HSI BB Completer ($200) and New Customer ($200)C. None

5. HSI Static Bundle pricing is ______ more than dynamic and _____ is our new HSI Static Speed offering for New Customers.

A. $10 & 5MB. $15 & 1MC. $20 & 3M


Q & A

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