conducting distance assistive technology services peggy shireley, at coordinator ipat of north...
TRANSCRIPT
Conducting Distance Assistive Technology Services
Peggy Shireley, AT CoordinatorIPAT of North [email protected]
Marci Kinas Jerome, AT Program Coordinator
George Mason [email protected]
Session Objectives
Provide an overview of conducting AT demonstrations and meetings remotely using distance technology
Provide an overview of synchronous technology tools (such as Skype)
Discuss the benefits and challenges of conducting remote demonstrations and meetings
Provide participants an opportunity to ask questions and share their experiences
Content to be Covered
Distance AT Services
Definition of distance delivery
History
Benefits of conducting distance AT services
Types of technologies used
Questions
One State’s Model: IPAT of North Dakota
Distance technologies used by IPAT of North Dakota
How IPAT conducts distance AT services
When IPAT uses distance AT services
Where IPAT uses distance AT services
Challenges of delivering distance AT services
Questions
Are you using distance delivery?
We would like to hear from you…
Distance Services Defined
Distance service is a method of providing access to information and interaction when the participants are separated by time and/or distance
Types of Distance Delivery
Asynchronous Delivery = participants access the information on their own schedule
Delivery Methods
Message board forums
Video – YouTube
Audio recordings
Voicemail
Facsimile
Types of Distance Delivery
Synchronous Delivery = participants are all ‘present’ at the same time
Delivery Methods
Web conferencing
Videoconferencing
Educational television
Instructional television
Direct-broadcast satellite
Internet radio
Live streaming
Telephone and web-based VoIP
History of Distance Delivery
Post Office 1728 in Boston, MA
School of the Air 1951 in Alice Springs, NT
Radio and TV Classes 1964 in Madison, WI
Fiber Optic Delivery 1990 Bismarck, ND
Computers + Internet 1996 Jones International University
Why Distance?
We would like to hear from you…
Benefits of Distance Service Delivery
Expands Access
Meets the demand from those disadvantaged by distance and disability
Offers flexibility
Accommodates individual circumstances and needs
Enables Connection
Between experts in other geographical areas
Between experts and those they serve in other geographical areas
Benefits of Distance Service Delivery
Cost Effective
Eliminates travel time
Eliminates mileage costs
Eliminates mailing costs of inappropriate equipment choices
Enhances Efficiency
What took a day onsite takes 1-2 hours
Provides an introduction of needs beyond paper reports
Makes device feature match more accurate
Caution Against
“Using Technology for Technology’s Sake”
Distance Services Considerations
Who: Participants
One to one connection, one to many connection
What: Content
Seeing clients, product demonstration, PowerPoint, website/resource sharing
(also is a why)
Where: Connection Sites
Home, satellite site
When: Delivery
synchronous or asynchronous
We will focus primarily on synchronous delivery
A Visual Model
Distance AT Technology
Participants
Content
Connection
Delivery
Technology Options: Quick Review
Video conferencing
Web conferencing
Collaboration tools
Also audio conferencing, but not focus of today’s presentation
Video Conferencing Tools
Polycom
Tandberg
Lifesize
Utilizing Existing Videoconference Networks
Universities
Community Colleges
Human Services
Telemedicine
Video Conferencing Features
Real time audio and video with multiple sites
View remote content
Can have HD quality video, good for video detail
Stable connection
With specialized equipment can bridge home users and conferencing sites together
Web Conferencing Tools (Webinar)
Adobe Connect
Microsoft Live Meeting
Blackboard Collaborate (formerly Elluminate)
GoToMeeting
WebEx
Web Conferencing Features (Webinar)
One-way (webinar) and two-way (discussion) audio and video chat capability
View remote content (PowerPoints, websites, software demo)
Text chat and moderated Q &A
Polling
Whiteboards
Real time sharing of content and files
Archival of recorded sessions for future playback
Web Collaboration Tools
1 on 1, Small Group Conferencing
Google Plus
Skype
Remote Content Sharing
Join Me
File Sharing
Dropbox
Microsoft Sky Drive
Web Collaboration Features
Free (for basic services)
Conferencing
Connect one or more users with audio and/or video
View remote content, real time sharing
File Sharing
Central location for documents shared between multiple users
Access files from any location with internet connection
Distance Service Options
Let’s review some scenarios
Scenario 1: Web Conferencing/Collaboration tools
Participants
One to One
Content
Discussion
Demonstrate Hardware
Delivery
Synchronous
Answer Questions
Troubleshoot
Connection
Home
Unable to travel long distance
Considerations
Internet speed/reliabilityComputer processing power
Client tech savvinessSoftware availability
accessibility
Technology
Real time video and audioIntuitive interface
Not bandwidth hogFree/low cost
Challenges
Video quality, dropped calls, tech skills
Scenario 2: Web Conferencing/Collaboration tools
Participants
One to One
Content
Discussion
Demonstrate Software
Delivery
Synchronous
Answer Questions
Troubleshoot
Connection
Home
Unable to travel long distance
Considerations
Internet speed/reliabilityComputer processing power
Client tech savvinessSoftware availability
accessibility
Technology
Real time video and audioView remote content
Intuitive interfaceNot bandwidth hog
Free/low cost
Challenges
Video quality, dropped calls, content display lag, tech skills
Scenario 3: Video Conferencing
Participants
One to One
Content
Discussion
Demonstrate Hardware/
Software
Delivery
Synchronous
Answer Questions
Troubleshoot
Connection
Site
Willing to travel to
satellite site
Considerations
Available Tech SupportSite Scheduling
Internet speed/reliabilityComputer processing power
Client tech savviness
Technology
High quality real time video and audio
Remote content sharing
Challenges
Equipment costs, maintenance, technical expertise
Scenario 4: Webinar
Participants
One to Many
Content
ResourcesDiscussionDemonstrate Hardware/
Software
Delivery
Synchronous
Answer QuestionsDiscussion
Connection
Home
Considerations
Client internet speedClient tech savviness
Intuitive client interfaceAccessibility
Number of connections
Technology
Real time video and audioView remote content
Intuitive presenter interfaceAdditional tools: polling,
Q&A, recording and archiving
Challenges
Real time tech support, compatibility, # of connections
Questions At this point
IPAT of North Dakota
Making a Case for Distance AT Delivery
About IPAT
The Interagency Program for Assistive Technology (IPAT) increases access to assistive technology in North Dakota by engaging in activities that:
raise awareness
disseminate information
provide training and assessments
work with policy makers
loan equipment for trial-use, and
demonstrate assistive technology (AT) devices
to individuals of all ages with disabilities and those experiencing the effects of aging throughout the state.
IPAT increases AT acquisition by making available a used equipment bulletin board and an alternative financial loan program specific to the purchase of AT devices and services.
http://www.ndipat.org
Distance Technologies IPAT Uses
Asynchronous Delivery
Delivery Methods
Video - YouTube
Voicemail
Facsimile
Website
Blogging
Distance Technologies IPAT Uses
Synchronous Delivery
Delivery Method
Videoconferencing
Web Conferencing/Collaboration Tools
Distance Technologies IPAT Uses
VIDEOCONFERENCING
Polycom System
Camera
Speaker
TV
Internet Connection
Polycom Components
Camera – Speakers – TV – Internet Connection
Polycom Upsides and Downsides
Polycom UPSIDES
Reliability
Picture Quality
Ease of Use
Ability to involve a number of people
Polycom DOWNSIDES
Video and Audio not synchronized
Freezing of Video
Distance Technologies IPAT Uses
Web Conferencing/Collaboration Tools
Skype
Free software download
Computer or Tablet
Camera
Microphone
Internet Connection
Skype Components
Free software download – Computer – Camera –
Microphone – Internet Connection
Skype Upsides and Downsides
Skype UPSIDES
Affordability
Reliability
Ease of Use
Skype DOWNSIDES
Dropped Calls
Audio can echo
Video quality can be unpredictable
Synching of audio and video can be off
Distance Technologies IPAT Uses
Web Conferencing/Collaboration Tools
Screen Share – Join.me
Free software download
Computer or Tablet
Internet connection
Join.me Components
Free software download – Computer – Internet
Join.me Upsides and Downsides
Join.me UPSIDES
Affordability
Reliability
Ease of use
Join.me DOWNSIDES
Internet speed
How IPAT Uses Distance delivery
Internal Staff Development
Entire staff is taking a social media class together via videoconferencing
Staff teach each other new equipment
Assistive Technology Training
Noon hour topical trainings
Individual training on specific devices, software or iPad apps
How IPAT Uses Distance Delivery
Equipment Demonstration
AAC devices
Keyboards
CCTVs
Virtual Tours and Experiences
IPAT Technology Access Centers
Exhibit floor of the AT Expo in Fargo
Present an award
How IPAT Uses Distance Delivery
Determine Individual Device Needs
Teleconference call
Videoconference
AT Tech Act Activities
Reconvene stakeholders in statewide collaboration
Weekly staff meetings
Consumer Advisory Committee meetings
IPAT Board meetings
In-house IT and computer troubleshooting
When IPAT Uses Distance Delivery
When travel is prohibitive
Weather
Location
Vulnerability of end-user
When the service requested fits the distance learning format
Device exploration
Device training
AT training
Meet an end-user prior to services
Where IPAT Uses Distance Delivery
Rural Clinics statewide
UND Medical School – Telemedicine sites and bridge
Regional Human Service Centers
Polycom systems
University and School Systems
Interactive Video Network
Homes of Clients
Between IPAT offices
Challenges of Distance Delivery
Routine technical glitches
Scheduling
Having the correct equipment and know-how on the recipients end
Slow internet speed
Interactions are not as personal
Reluctance of end users to embrace the technology
Questions About Distance Delivery