computer resources of america

Transform ITComputer Resources of America

you need solutions that work

You are:

ʶ An IT Executive looking to align your IT operations with your business’s needs but lack the internal resources to do so effectively.

ʶ A Business Executive tasked with managing your IT operations that is pulling your time and focus away from your core competencies.

ʶ An Executive spending too much time and money on staffing an IT department that can be used as a strategic business resource instead of just “keeping the lights on.”

Sounds Familiar? We are here to help!

4

Tabl

e of C

Onte

nts Managed Services 6

Manage 360 8

Consulting 10

Cloud Solutions 12

Staffing 14

Case Study 16

Who We Are 18

How We Do IT 20

Industries We Serve 22

Partnerships 23

6

Business is competitive, for organizations to succeed and grow, they need an edge and a strategy to differentiate themselves from the com-

petition. An IT partner can help with day-to-day management of your IT environment. CRA can manage your IT, freeing you to focus on initiatives that make a dif-ference to your customers and your top line growth. We have all the managed IT solutions your business needs, plus the tech-nical expertise and support you won’t find anywhere else. Our Managed Services Benefits include:

Get f

ocus

ed. g

et m

anag

ed.

Compliance & Security

Flat-rate monthly pricing

Access to the latest technology

Controlled IT costs

8

Manage360° from CRA is a comprehensive managed IT services offering for businesses. CRA’s Manage360° provides you with a

cost-effective outsourced IT department with full management and sup-port of all aspects of your IT environment. We focus on both innovative and traditional disciplines of managed IT, providing an attractive alterna-tive to expending the funds and manpower to perform the work in-house. Already have an internal IT department that is working for you? We can provide solutions to fill roles within your IT department that employees are unable to do effectively, such as tiered helpdesk or proactive network monitoring. Manage360° is a holistic and comprehensive scalable solution that is tailored to help simplify your IT operations.

10

cons

ulti

ng

Small to large— our consulting services and expertise helps you through the challenges of implementing new technology that works securely and

optimally. We align technology best practices with business objectives, look for ways to optimize systems and processes, emphasize security along with risk management at every step and focus on knowledge transfer to empower your staff.

Project planning

Program management

Design & architecture

System integration

Migrations

Deployments

Upgrades

Staffing

Hardware repair

Warranty services

12

clou

d so

luti

ons Cloud Computing and Solutions are a means of creating and bundling a

distinct stack of technologies to allow for scalable, on-the-fly and on-de-mand growth of the particular resource need. Whether it is hosted exchange, archiving, or migrating aging servers, CRA will guide you to the right solution. A Cloud Computing solution offers a standard set of benefits:

Elasticity The provider will have The builT in

mechanisms To enable your growTh as necessary and wiThouT delay

Transparency you will have a fair

undersTanding of how you are uTilizing This Technology, be able To measure

growTh and predicT cosTs

ability

To provision or increase your uTilizaTion of The service wiTh minimal

or no adminiTraTive inTeracTion, on demand and as you need iT

Location Independence

The soluTion need noT limiT or consTrain you

14

Staf

fing

CRA has been providing superior IT staffing solutions and services to the tri-state region, including some of the largest financial institutions in the

world since 1992. Our personalized and effective staffing services, ensures that you get the right technician, engineer, or developer for your position every time. CRA Strategic Sourcing framework involves a six-step process:

performance Evaluation

Search & Advertising

Candidate Selection

Candidate Approval

Rigorous Screening

Needs Assessment

1 54

32 6

16

case

Stud

y

Situation Client is a large NYC based non-profit organization with more than 200 users spread out across 4 locations. At the corporate office, inef-ficiencies in the network infrastructure and a catastrophic switch failure led

to downtime and multiple days of lost productivity.

Challenge Cabling issues and an inadequate network diagram hampered the client’s ability to quickly identify and remediate the issue. Mail delivery issues were rampant and a turnkey fix to address deep underlying issues was required.

Solution CRA proposed their Manage360° solution and infrastructure im-provements to ensure stability, uptime, and resiliency. Our comprehensive solution resolved outstanding performance issues and provided a growth path for the future. To augment service delivery, we assigned an onsite support technician to the client’s main office. This onsite support resource was backed by our remote Service Desk. Feedback from the client and user surveys are extremely positive.

results

4o% SAVINGS yEAR

OVER yEAR ON

IT BUDGET

75% Drop

ticket

volume

68% Increase in service

level and

response time

18

Who

we a

reDelivering Value Through Managed IT

Founded in 1992 and based in New York, CRA, an award winning managed IT solutions provider and certified Minority

Business Enterprise, provides transformative solutions for small and medium businesses, enterprises, and government agencies. CRA has a portfolio of managed IT solutions across Managed Services, Consulting, and Cloud Solutions that help solve business problems and deliver immediate value including Manage360°, CRA’s holistic managed solution that allows for an IT department’s functions to be outsourced to any degree. CRA has been awarded and recognized as a managed IT solutions leader by MSPmentor, CRN, and the Inc. 500|5000.

Flexibility Specializing in the dynamically changing technology industry, we understand the importance of being flexible. We provide all clients with tai-lored solutions that meet their specific needs.

Reliability With over 10,000 fully managed endpoints, our service delivery model is comprehensive with risk management built in. Our 20 years of expe-rience in service delivery and Managed IT can minimize risk out of your IT and ensure your IT infrastructure is effectively utilized. CRA has the proven and repeatable processes that create reliable service delivery and predictability to sustain healthy IT operations.

redundancy Business continuity and disaster plans are vital in IT. CRA em-ploys the same practices in its business model. Built-in redundancy in our ser-vice model allows us to provide you with backup and additional resources at a moment’s notice to ensure your needs are always meet. It’s an investment we make in you.

20

Choose the right partner

How

we d

o it

CRA is the right partner to choose because:

ʶ Responsiveness and flexibility are central to our practice

ʶ Our performance is based on 100% client satisfaction

ʶ We build client relationships, not customers.

ʶ Teamwork is crucial for our success.

Our service offerings include:

Base

Infrastructure Support

Architectural Design Support

Implementation services support

Premium

Market data

application

support

custom

application

support

document

production

support

enhanced

End User Help Desk

Network Management

support

Enabling Technology

support

administrative support

1

32

22

Indu

stri

es w

e ser

ve

financial

Government

Accounting

Legal

Non-Profit

Property Management

Part

ners

hips

64 West 48th Street

New York, NY, 10036

212-376-4040

www.consultcra.com

Transform ITComputer Resources of America