LICENSING, COMPLIANCE & STANDARDS2016 ICT WEEK

COMPLIANCE REPORTING BY

DERICK KHAMALITELECOM COMPLIANCE

.

LICENCE TERMS AND CONDITIONS

The Condition to provide information to the Authority is a requirement under the KICA Act. Licensees are required to keep records of all undertakings and to file the same with the Authority when requested.

The same is captured under the issued licenses. For every license, there is a license condition touching on the requirement to provide information to the Authority e.g. ASP: Condition 23, CSP Condition 16, TEC: Condition 5 and TP: Condition 2

REQUIRED INFORMATION

SECTION 1 This section requires general information

about a licensee i.e. name, physical and contact addresses and contact persons.

It is important to update this information as it is used to convey regulatory information about you license.

Legally, the Authority will only communicate about your license only through the filed contact information. If it is wrong and the sent info doesn't’ reach you, then you are legally bound by the communication

SECTION 2: SERVICES OFFERED

Licensees offer a wide portfolio of services under different names. Often, potential investors and buyers of ICT services request for information on services offered by licensees in the country.CA is the process of building a database of services that can be accessed for ease of reference by prospective investors and customers

SECTION 2: TYPES OF SERVICES

You are required to indicate the specific service details on this section.Example of services:o ASP: Internet resale, Car Tracking, Application

development, Networkingo CSP: Bible quotes, News alerts, Banking alerts, Bulk

SMS etcIndicating SMS, USSD, short codes and the likes does not tell what specific content you have developed.

SECTION 3: SUBSCRIBER INFORMATION

This is the information on you customers/ clients.

For individual persons, the information required is their total number/count. For corporate clients, we require their identities.

For example the subscribers to news alerts may be in their thousands. We require the number i.e. 12100 subscribers. For bulk SMS since it is corporates/ organizations that send bulk SMSs, then you are required to file their individual names e.g. Jamii Sacco etc.

Points of PresenceThese are your areas of operation/ branches. For an NFP this would be the location of the sites. For other licenses, this would be the branches around the countryNumbering ResourcesNumbers are a limited resource that has to be shared equitably and utilized efficiently You are required to list all numbers allocated to you, those that are in use and provide an explanation of those numbers that are not in use.Numbers that are not in use without valid reasons may be recovered by the Authority for reallocation.

COMPLAINTS RESOLUTIONi. You are required under the license

to ensure that there is an effective system in place to manage customer complaints.

ii. This section is therefore to test whether the system indeed responds to the challenges facing your clients.

iii. We all know no system is perfect and therefore the presence of complaints and their resolution is evidence that customers are being taken care of.

SATISFIED CUSTOMERS =BETTER BUSINESS

Fast resolution of consumer complaints, Provision of quality services, affordable products

and services among others

OTHER STATUROTY DOCUMENTS REQUIRED

a) A Valid Tax Compliance Certificate from Kenya Revenue Authority (KRA)

b) A CR12 not more than 6 months old. In the process of seeking additional capital companies sale shares. Please note and adhere to the sector policy guidelines on minimum local shareholding that now stands at 20%

OTHER STATUROTY DOCUMENTS REQUIRED

c) Audited Financial Accounts – you need to submit the last audited financial accounts. i.e. if your year ends in December, then you will be required to file the 2015 accounts. Ensure that your auditor separates the accounts to reflect the amount earned from the CA licensed services. Where audited accounts are not available, more especially for new companies, you are required to file nil accounts accompanied by an auditor's note addressed to the director LCSd) Payment of Regulatory and USF fees

Our Telecom Compliance officers are available to offer any assistance in filing compliance documentation. Feel free to call us or drop us an email if you have any issue you need clarified.

Contact Details:Manager: 0204242418/0703042418Officers:0204242434/0703042434

0204242260/0703042260