complete cruise solution academy beneﬁ ts guide benefits... · complete cruise solution academy...

Complete Cruise Solution Academy Benefi ts Guide

The Academy offers some of the richest rewards of any travel agent education programme.

Visit www.completecruisesolution.com and click on Academy

Academy Benefits A5.indd 1Academy Benefits A5.indd 1 07/11/2011 12:1807/11/2011 12:18

The Complete Cruise Solution Academy offers you the opportunity to become a cruise expert on our three cruise lines;

P&O Cruises, Cunard Line and Princess Cruises.

The Academy follows the naval tradition of recognising achievement with promotions through the ranks. Complete the required courses to rise from First Offi cer up to Commodore status on all three cruise lines. The higher the rank, the better the rewards...

First Offi cer Staff Captain Captain Commodore

First Offi cer Staff Captain Captain Commodore

We’re offering some of the richest rewards of any travel agent education programme. Your agency will also earn recognition and

rewards for encouraging participation.The Academy can be accessed on www.completecruisesolution.com, and you will be able to choose from a selection of ‘required’ and ‘elective’ modules allowing you to tailor your own training. Our courses are presented in an entertaining and engaging format that moves at your own pace and online training is available 24/7 so you can manage your own schedule. This knowledge will increase your ability to successfully sell cruise holidays, keep your existing cruise customers and convert new to cruise business.

PLUS our training Academy offers great rewards and benefi ts which are ready and waiting for you! Benefi ts include monthly Academy Insider eNewsletters, ship visits, certifi cates and pins and marketing kits, which contain a press release that you can tailor to promote the fact that you are an expert at selling a Complete Cruise Solution cruise line.

Your Graduation Cruise Course represents the fi nal step of your Academy training, and once you become a Commodore the ultimate reward is you will be able to apply for a FREE GRADUATION CRUISE. There are up to 700 cruises available to apply for each year between the three Complete Cruise Solution cruise lines!


Cunard Academy Rewards and Benefi ts

Cunard Academy offers agents and agencies valuable rewards based on Academy status.

In order to qualify for agent and agency rewards for Cunard Academy, the agency must be a producing agency for Cunard. For this purpose your agency branch will be considered producing if there are four or more bookings deposited or sailed within the last 365 days combined between Cunard, P&O Cruises and Princess Cruises.

Rewards and Benefi ts

Cunard Insider eNewsletter ♦ ♦ ♦ ♦Ship Visits (Commencing 2012) ♦ ♦ ♦On board Cunard World Club Silver tier Benefi ts ♦On board Cunard World Club Gold tier Benefi ts ♦On board Cunard World Club Platinum tier Benefi ts ♦Certifi cate for achieving Commodore status ♦Academy Pin for achieving Commodore status ♦Commodore Marketing Kit ♦Academy Graduation Voyage Course ♦Exclusive placement in Travel Agent Locator ♦

♦ Both agent and agency owner receive this benefi t ♦Agent receives this benefi t ♦ Agency receives this benefi t

Cunard Insider eNewsletter An exclusive reward for Academy members, fi lled with special articles to give you insider knowledge about new Cunard initiatives, events, ship information and campaigns.

Ship Visits Commencing 2012 You will have the chance to apply to see our ships fi rst hand. The visit will include a tour around the ship and a delicious three course meal on board. This is the best way to experience ship life without leaving the port.

Certifi cate and Pin for achieving Commodore Status Proudly display your accomplishments for your customers to see! Your certifi cate is personalised and signed by the President of Cunard Line. Your Commodore pin is a great conversation starter and should be worn with pride. Both are mailed directly to your personal address.

Commodore Marketing Kit Upon completing the Graduation Course, Commodores will have access to the Commodore Marketing Kit to publicise your achievement to your customers. This kit features exclusive logos informing customers that you are Cunard Experts. To remain eligible you must take annual refresher courses.

Academy Graduation Voyage Course Cunard Academy believes that the best education is to sail on one of our ships. We offer an exclusive opportunity for Commodore qualifying travel agents to take a Graduation Voyage Course – on us! This special offer is applicable to selected sailings each year and allows Commodores to bring a guest on a voyage with Cunard.

Whilst on board, the Commodore is required to complete their Cunard education by participating in educational activities. Space is limited and is offered on a strictly fi rst to-book basis. We recommend that you look out for announcements for Graduation Voyage Course availability and respond immediately.

Agency owners Receive the above benefi ts excluding the Commodore pin, and Graduation Voyage Course, in addition will gain Exclusive Placement in the Travel Agent Locator. Our consumer web site, www.cunard.com, will soon include the Travel Agent Locator, which our guests can use when planning a voyage with Cunard. Commodore agencies will receive special exclusive placement within this locator as recognition from us.


On board Cunard World Club benefi ts when travelling on board

Cunard Academy status

Cunard World Club tier equivalent

Benefi ts may include

Staff Captain Silver • Dedicated shore side Cunard World Club Desk• On board Cunard World Club Representatives

Captain Gold In addition to the Silver benefi ts, Gold benefi ts may include:• A complimentary 2 hour Internet time plan• Invitation to the Cunard World Club Cocktail Party• Preferred reservations in Todd English or The Verandah

restaurants

Commodore Platinum In addition to the Silver and Gold benefi ts, Platinum benefi ts may include:• An additional 2 hour complimentary Internet time plan• Priority check-in/embarkation in Southampton & New York• Disembarkation lounge• Complimentary member-exclusive Wine Tasting Event• 20% saving on dry cleaning and laundry services• 10% saving on White Star Luggage Service• Invitation to the on board Senior Offi cers Party

Princess Cruises Academy Rewards and Benefi ts

Princess Academy offers agents and agencies valuable rewards based on Academy status.

In order to qualify for agent and agency rewards for Princess Academy, the agency must be a producing agency for Princess Cruises. For this purpose your agency branch will be considered producing if there are four or more bookings deposited or sailed within the last 365 days combined between Princess Cruises, Cunard Line and P&O Cruises.


Princess Academy Insider eNewsletter ♦ ♦ ♦ ♦Academy Pin for achieving each status ♦ ♦ ♦ ♦Certifi cate for achieving each status ♦ ♦ ♦ ♦Ship Visits (Commencing 2012) ♦ ♦ ♦On board Princess Captain’s Circle Gold tier benefi ts ♦On board Princess Captain’s Circle Platinum tier benefi ts ♦On board Princess Captain’s Circle Elite tier benefi ts ♦Commodore Marketing Kit ♦Academy Graduation Cruise Course ♦Exclusive Placement in Travel Agent Locator ♦



On board Princess Captain’s Circle benefi ts when travelling on board

Princess Academy status

Captain’s Circle tier equivalent


Staff Captain Gold • Princess Captain’s Circle eNewsletter• Access to Circle host when on board• Member-only on board events• Member benefi ts card• Princess Passport• Dedicated on board Loyalty Manager

Captain Platinum In addition to the Gold benefi ts, Platinum benefi ts may include:• Preferred check-in• Credit towards Internet packages• Platinum disembarkation lounge• Preferred shore side phone line

Commodore Elite In addition to the Gold and Platinum benefi ts, Elite benefi ts may include:• Preferred Services Package:

Complimentary professional cleaning, laundry services and shoe polishing. Priority ship to shore tender embarkation. Priority disembarkation

• Elite Discount Package:10% boutique discount. Complimentary Grapevine Wine Tasting.

• Preferred Amenities Package:Complimentary mini-bar set-up. Deluxe canapés on formal nights (upon request). Upgraded stateroom amenities. Traditional afternoon tea in stateroom (upon request)

Princess Academy Insider eNewsletter An exclusive reward for Academy members, fi lled with special articles to give you insider knowledge about new Princess Cruises initiatives, events, ship information and campaigns.

Ship Visits – Commencing 2012 You will have the chance to apply to see our ships fi rst hand. The visit will include a tour around the ship and a delicious three course meal on board. This is the best way to experience ship life without leaving the port.

Certifi cate and Pin for achieving each Academy status Proudly display your accomplishments for your customers to see! Your certifi cates are personalised and signed by the President of Princess Cruises. Your Princess Academy status pins are a great conversation starter and should be worn with pride. Both are mailed directly to your personal address.

Commodore Marketing Kit Upon completing the Graduation Course, Commodores will have access to the Commodore Marketing Kit to publicise your achievement to your customers. This kit features exclusive logos informing customers that you are Princess Cruises Experts! To remain eligible you must take annual refresher courses.

Academy Graduation Cruise CoursePrincess Academy believes that the best education is to sail on one of our ships. We offer an exclusive opportunity for Commodore qualifying travel agents to take a Graduation Cruise Course – on us! This special offer is applicable to selected sailings each year and allows Commodores to bring a guest on a cruise with Princess.

Whilst on board, the Commodore is required to complete their Princess education by participating in educational activities. Space is limited and is offered on a strictly fi rst to book basis. We recommend that you look out for announcements for Graduation Cruise Course availability and respond immediately.

Agency owners Receive the above benefi ts excluding the Academy pins, and Graduation Cruise Course, in addition will gain Exclusive Placement in the Travel Agent Locator. Our consumer web site, www.princess.com, will soon include the Travel Agent Locator, which our guests can use when planning a cruise with Princess. Commodore agencies will receive special exclusive placement within this locator as recognition from us.


P&O Cruises Academy Rewards and Benefi ts

P&O Cruises Academy offers agents and agencies valuable rewards based on Academy status.

In order to qualify for agent and agency rewards for P&O Cruises Academy, your agency must be a producing agency for P&O Cruises. For this purpose your agency branch will be considered producing if there are four or more bookings deposited or sailed within the last 365 days combined between P&O Cruises, Cunard and Princess Cruises.


P&O Cruises Insider eNewsletter ♦ ♦ ♦ ♦Ship Visits (Commencing 2012) ♦ ♦ ♦On board P&O Cruises Portunus Club Ruby tier Benefi ts ♦On board P&O Cruises Portunus Club Sapphire tier Benefi ts ♦On board P&O Cruises Portunus Club Gold tier Benefi ts ♦Certifi cate for achieving Commodore status ♦Academy Pin for achieving Commodore status ♦Commodore Marketing Kit ♦Academy Graduation Voyage Course ♦Exclusive placement in Travel Agent Locator ♦


P&O Cruises Academy Insider eNewsletterAn exclusive reward for Academy members, fi lled with special articles to give you insider knowledge about new P&O Cruises initiatives, events, ship information and campaigns.

Ship Visits – Commencing 2012 You will have the chance to apply to see our ships fi rst hand. The visit will include a tour around the ship and a delicious three course meal on board. This is the best way to experience ship life without leaving the port.

Certifi cate and Pin for achieving Commodore status Proudly display your accomplishments for your customers to see! Your certifi cate is personalised and signed by the Managing Director of P&O Cruises. Your Commodore pin is a great conversation starter and should be worn with pride. Both are mailed directly to your personal address.

Commodore Marketing Kit Upon completing the Graduation Course, Commodores will have access to the Commodore Marketing Kit to publicise your achievement to your customers. This kit features exclusive logos informing customers that you are P&O Cruises Experts! To remain eligible you must take annual refresher courses.

Academy Graduation Cruise CourseP&O Cruises Academy believes that the best education is to sail on one of our ships. We offer an exclusive opportunity for Commodore qualifying travel agents to take a Graduation Cruise Course – on us! This special offer is applicable to selected sailings each year and allows Commodores to bring a guest on a cruise with P&O Cruises. Whilst on board, the Commodore is required to complete their P&O Cruises education by participating in educational activities. Space is limited and is offered on a strictly fi rst to book basis. We recommend that you look out for announcements for Graduation Cruise Course availability and respond immediately.

Agency owners Receive the above benefi ts excluding the Commodore pin, and Graduation Cruise Course, in addition will gain Exclusive Placement in the Travel Agent Locator. Our consumer web site, www.pocruises.com, will soon include the Travel Agent Locator, which our passengers can use when planning a cruise with P&O Cruises. Commodore agencies will receive special exclusive placement within this locator as recognition from us.


On board Portunus Club benefi ts when travelling on board

P&O CruisesAcademy status

Portunus Club tier equivalent


Staff Captain Ruby • 5% on board discount (terms apply) • Dedicated on board Loyalty Manager • The Portunus Club Telephone Hotline

Captain Sapphire In addition to the Ruby benefi ts, Sapphire benefi ts may include:• 7.5% on board discount (terms apply) • The Portunus Club Party (terms apply)

Commodore Gold In addition to the Ruby and Sapphire benefi ts, Gold benefi ts may include:• 10% on board discount ((terms apply) • Exclusive special event during your cruise (terms apply) • Dedicated check-in in Southampton† • Priority embarkation in Southampton† • Exclusive embarkation lounge on board† • Welcome gift

† These benefi ts are only available on Southampton departures and do not apply to world voyages, segments of a world voyage or our Caribbean fl y-cruise holidays.


Visit www.completecruisesolution.com and click on Academy

Complete Cruise Solution Academy Reminders

How to ensure you’re recognised when due to travel on board P&O Cruises, Cunard or Princess Cruises.

To receive the correct Academy loyalty benefi ts as part of your rewards once you have achieved Staff Captain or above when travelling on board one of our Complete Cruise Solution cruise lines, please ensure you contact the Complete Cruise Solution Academy team by email at least 7 working days before your departure date.

Contact the team on: [email protected]

And include the following details:Your Academy member number (CCN), your full name, your ABTA number and your cruise booking reference.

Once the Complete Cruise Solution Academy team receive these details they will confi rm that the correct loyalty benefi ts have been applied to your booking.

Ensure your Academy contact details are correct

By being part of the Complete Cruise Solution Academy you are eligible for a number of benefi ts and rewards. To ensure that you receive all of these please check that your contact details, postal address and email address are complete. To check this simply:

• Go into Manage User Profi le on your Academy account

• Select Edit my account on the left hand menu

• Scroll to the bottom of your User profi le and click on Edit• The next screen allows you to update your personal details, once completed click Submit

Managing your Academy member number

Did you know you can take your Academy training with you if you move to a new agency?Simply contact the Online Helpdesk on 0845 355 3055 or email [email protected] (open 9.00am-5.30pm Monday to Friday)and have to hand your current ABTA number, the ABTA number you are moving to and your Academy member number (CCN). The team will then ensure that your Academy training is moved to your new agency.

Would you like to feature in the Academy Insider eNewsletters?

As part of your Complete Cruise Solution Academy benefi ts once you reach First Offi cer status for each cruise line you will receive the Academy Insider eNewsletter for that cruise line. If you would like to feature within the eNewsletter and have any feedback on our Complete Cruise Solution Academy training programme, your experiences or have travelled on board and received your Academy loyalty benefi ts we would love to hear from you. Please contact the Complete Cruise Solution Academy team on [email protected]


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