Complete Cruise Solution Academy Benefits Guide

Visit www.completecruisesolution.com and click on Academy

The Complete Cruise Solution Academy offers you the opportunity to become a cruise expert on our three cruise lines; P&O Cruises,

Cunard Line and Princess Cruises.

The Academy follows the naval tradition of recognising achievement with promotions through the ranks. Complete the required modules to rise from First Officer up to Commodore status on all three cruise lines. The higher the rank, the better the rewards...

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We’re offering some of the richest rewards of any travel agent education programme. Your agency will also earn recognition and

rewards for encouraging participation.

The Academy can be accessed on www.completecruisesolution.com, and you will be able to choose from a selection of ‘required’ and ‘elective’ modules allowing you to tailor your own training. Our modules are presented in an entertaining and engaging format that moves at your own pace and online training is available 24/7 so you can manage your own schedule. This knowledge will increase your ability to successfully sell cruise holidays, keep your existing cruise customers and convert new to cruise business.

PLUS our training Academy offers great rewards and benefits which are ready and waiting for you! Benefits include the Academy Insider eNewsletter, ship visits, certificates and pins, exclusive placement on our consumer web site’s Travel Agency Locator application, marketing kits plus Academy on board loyalty benefits when travelling on board.

Your Graduation Cruise Course represents the final step of your Academy training, and once you become a Commodore the ultimate reward is you will be able to apply for a FREE GRADUATION CRUISE. Spaces will be released throughout the year on all three cruise lines so remember to look out for emails from the Complete Cruise Solution Academy.

Cunard Academy Rewards and Benefits

Cunard Academy offers agents and agencies valuable rewards based on Academy status.

In order to qualify for agent and agency rewards for Cunard Academy, the agency must be a producing agency for Cunard. For this purpose your agency branch will be considered producing if there are four or more active deposited bookings opened within the last 365 days on Cunard.

Rewards and Benefits

Academy Insider eNewsletter ♦ ♦ ♦ ♦Ship Visits ♦ ♦ ♦On board Cunard World Club Silver tier Benefits ♦On board Cunard World Club Gold tier Benefits ♦On board Cunard World Club Platinum tier Benefits ♦Certificate and Academy Pin for achieving Commodore status ♦Commodore Marketing Kit ♦Academy Graduation Voyage Course ♦Exclusive placement in Travel Agency Locator ♦

♦Agent receives this benefit ♦ Agency receives this benefit

Academy Insider eNewsletter An exclusive reward filled with special articles to give you insider knowledge about the Complete Cruise Solution Academy and campaigns, plus the latest product news and innovations from Cunard, Princess Cruises and P&O Cruises.

Ship Visits You will have the chance to apply to see our ships first hand. The visit will include a tour around the ship and a delicious three course meal on board. This is the best way to experience ship life without leaving the port.

Certificate and Pin for achieving Commodore status Proudly display your accomplishments for your customers to see! Your certificate is personalised and signed by the President of Cunard Line. Your Commodore pin is a great conversation starter and should be worn with pride. Both are mailed directly to your personal address.

Commodore Marketing Kit Upon completing the Graduation Course, Commodores will have access to the Commodore Marketing Kit to publicise your achievement to your customers. This kit features exclusive logos informing customers that you are Cunard Experts. To remain eligible you must take annual refresher modules.

Academy Graduation Voyage Course Cunard Academy believes that the best education is to sail on one of our ships. We offer an exclusive opportunity for Commodore qualifying travel agents to take a Graduation Voyage Course – on us! This special offer is applicable to selected sailings each year and allows Commodores to bring a guest on a voyage with Cunard.

Whilst on board, the Commodore is required to complete their Cunard education by participating in educational activities. Space is limited and is offered on a strictly first to-book basis. We recommend that you look out for announcements for Graduation Voyage Course availability from the Complete Cruise Solution Academy and respond immediately.

Travel Agency Locator Our consumer web site, www.cunard.co.uk includes the Travel Agency Locator, which guests can use when planning a voyage with Cunard. Producing Commodore agencies will receive special exclusive placement within the locator as recognition from us.

On board Cunard World Club benefits when travelling on board

Cunard Academy status

Cunard World Club tier equivalent

The Academy on board loyalty benefits are eligible for you only and may include:

Staff Captain Silver • Dedicated shore side Cunard World Club Desk• On board Cunard World Club Representatives

Captain Gold In addition to the Silver benefits, Gold benefits may include:• A complimentary 2 hour Internet time plan• Invitation to the Cunard World Club Cocktail Party†

• Preferred reservations in Todd English or The Verandah restaurants

Commodore Platinum In addition to the Silver and Gold benefits, Platinum benefits may include:• An additional 2 hour complimentary Internet time plan• Priority check-in/embarkation in Southampton &

New York*• Disembarkation lounge*• Complimentary member-exclusive Wine Tasting Event†

• 20% saving on dry cleaning and laundry services• 10% saving on White Star Luggage Service• Invitation to the on board Senior Officers Party†

On board Princess Captain’s Circle benefits when travelling on board

Princess Academy status

Captain’s Circle tier equivalent

The Academy on board loyalty benefits are eligible for you only and may include:

Staff Captain Gold • Access to Circle host when on board• Member-only on board events• Princess Passport• Dedicated on board Loyalty Manager

Captain Platinum In addition to the Gold benefits, Platinum benefits may include:• Preferred check-in• Credit towards Internet packages• Platinum disembarkation lounge• Preferred shore side phone line

Commodore Elite In addition to the Gold and Platinum benefits, Elite benefits may include:• Preferred Services Package:

Complimentary professional cleaning, laundry services and shoe polishing†. Priority ship to shore tender embarkation. Priority disembarkation

• Elite Discount Package: 10% boutique discount. Complimentary Grapevine Wine Tasting*.

• Preferred Amenities Package: Complimentary mini-bar set-up*. Deluxe canapés on formal nights (upon request). Upgraded stateroom amenities. Traditional afternoon tea in stateroom (upon request).

Princess Cruises Academy Rewards and Benefits

Princess Academy offers agents and agencies valuable rewards based on Academy status.

In order to qualify for agent and agency rewards for Princess Academy, the agency must be a producing agency for Princess Cruises. For this purpose your agency branch will be considered producing if there are four or more active deposited bookings opened within the last 365 days on Princess.

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Academy Insider eNewsletter ♦ ♦ ♦ ♦Ship Visits ♦ ♦ ♦On board Princess Captain’s Circle Gold tier benefits ♦On board Princess Captain’s Circle Platinum tier benefits ♦On board Princess Captain’s Circle Elite tier benefits ♦Certificate and Academy Pin for achieving each status ♦ ♦ ♦ ♦Commodore Marketing Kit ♦Academy Graduation Cruise Course ♦Exclusive Placement in Travel Agency Locator ♦

♦Agent receives this benefit ♦ Agency receives this benefit

Academy Insider eNewsletter An exclusive reward filled with special articles to give you insider knowledge about the Complete Cruise Solution Academy and campaigns, plus the latest product news and innovations from Princess Cruises, Cunard and P&O Cruises.

Ship Visits You will have the chance to apply to see our ships first hand. The visit will include a tour around the ship and a delicious three course meal on board. This is the best way to experience ship life without leaving the port.

Certificate and Pin for achieving each Academy status Proudly display your accomplishments for your customers to see! Your certificates are personalised and signed by the President of Princess Cruises. Your Princess Academy status pins are a great conversation starter and should be worn with pride. Both are mailed directly to your personal address.

Commodore Marketing Kit Upon completing the Graduation Course, Commodores will have access to the Commodore Marketing Kit to publicise your achievement to your customers. This kit features exclusive logos informing customers that you are Princess Cruises Experts! To remain eligible you must take annual refresher modules.

Academy Graduation Cruise Course Princess Academy believes that the best education is to sail on one of our ships. We offer an exclusive opportunity for Commodore qualifying travel agents to take a Graduation Cruise Course – on us! This special offer is applicable to selected sailings each year and allows Commodores to bring a guest on a cruise with Princess.

Whilst on board, the Commodore is required to complete their Princess education by participating in educational activities. Space is limited and is offered on a strictly first to book basis. We recommend that you look out for announcements for Graduation Cruise Course availability from the Complete Cruise Solution Academy and respond immediately.

Travel Agency Locator Our consumer web site, www.princess.com includes the Travel Agency Locator, which guests can use when planning a cruise with Princess. Producing Commodore agencies will receive special exclusive placement within the locator as recognition from us.

† Benefit may not be available on voyages of 5 days or less. * Where operationally possible.

Persons under the age of 18 are not eligible to receive Princess Captain’s Circle on board benefits. † Excludes same-day service. * You must be 21 and over. Complimentary Grapevine wine tasting is one per cruise, per Elite member. Complimentary mini-bar setup is one time only, per Elite stateroom.

USEFUL INFORMATION ABOUT WhAT YOU CAN LEARN WITh The ACAdeMY

Complete Cruise Solution Academy Benefi ts Guide

Visit www.completecruisesolution.com and click on Academy

Certi� cate of Achievement

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In accord with the requirements of the P&O Cruises Academy curriculum.

P&O Cruises Academy Rewards and Benefits

P&O Cruises Academy offers agents and agencies valuable rewards based on Academy status.

In order to qualify for agent and agency rewards for P&O Cruises Academy, your agency must be a producing agency for P&O Cruises. For this purpose your agency branch will be considered producing if there are four or more active deposited bookings opened within the last 365 days on P&O Cruises.

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Academy Insider eNewsletter ♦ ♦ ♦ ♦Ship Visits ♦ ♦ ♦On board P&O Cruises Peninsular Club Pacific tier Benefits ♦On board P&O Cruises Peninsular Club Atlantic tier Benefits ♦On board P&O Cruises Peninsular Club Mediterranean tier Benefits ♦Certificate and Academy Pin for achieving Commodore status ♦Commodore Marketing Kit ♦Academy Graduation Cruise Course ♦Exclusive placement in Travel Agency Locator ♦

Academy Insider eNewsletter An exclusive reward filled with special articles to give you insider knowledge about the Complete Cruise Solution Academy and campaigns, plus the latest product news and innovations from P&O Cruises, Cunard and Princess Cruises.

Ship Visits You will have the chance to apply to see our ships first hand. The visit will include a tour around the ship and a delicious three course meal on board. This is the best way to experience ship life without leaving the port.

Certificate and Pin for achieving Commodore status Proudly display your accomplishments for your customers to see! Your certificate is personalised and signed by the Managing Director of P&O Cruises. Your Commodore pin is a great conversation starter and should be worn with pride. Both are mailed directly to your personal address.

Commodore Marketing Kit Upon completing the Graduation Course, Commodores will have access to the Commodore Marketing Kit to publicise your achievement to your customers. This kit features exclusive logos informing customers that you are P&O Cruises Experts! To remain eligible you must take annual refresher modules.

Academy Graduation Cruise Course P&O Cruises Academy believes that the best education is to sail on one of our ships. We offer an exclusive opportunity for Commodore qualifying travel agents to take a Graduation Cruise Course – on us! This special offer is applicable to selected sailings each year and allows Commodores to bring a guest on a cruise with P&O Cruises.

Whilst on board, the Commodore is required to complete their P&O Cruises education by participating in educational activities. Space is limited and is offered on a strictly first to book basis. We recommend that you look out for announcements for Graduation Cruise Course availability from the Complete Cruise Solution Academy and respond immediately.

Travel Agency Locator Our consumer web site, www.pocruises.com includes the Travel Agency Locator, which guests can use when planning a cruise with P&O Cruises. Producing Commodore agencies will receive special exclusive placement within the locator as recognition from us.

On board Peninsular Club benefits when travelling on board

P&O Cruises Academy status

Peninsular Club tier equivalent

The Academy on board loyalty benefits are eligible for you only and may include:

Staff Captain Pacific • 5% on board discount*• Dedicated on board Loyalty Manager • The Peninsular Club Telephone hotline

Captain Atlantic In addition to the Pacific benefits, Atlantic benefits may include:• 7.5% on board discount*• A complimentary glass of champagne at our first Sailaway

Party†

Commodore Mediterranean In addition to the Pacific and Atlantic benefits, Mediterranean benefits may include:• 8.5% on board discount* • Cocktail party on cruises of 8 nights and over• P&O Cruises slippers with bag to take home

* You will receive discounts off any purchases made in the bars, shops, spa, salon and on shore excursions. Discounts do not apply to medical services and products, visa arrangements, gratuities, casino (incl bingo), art sales, pre-paid on board spend packages, flight seat bookings made on board, any purchases during inaugural events, when a P&O Cruises ship is chartered or items from the gift collections brochure. † Sparkling Elderflower Presse is provided as a non-alcohloic alternative.

♦Agent receives this benefit ♦ Agency receives this benefit

The Complete Cruise Solution Academy modules are designed to enhance your understanding and knowledge of our three cruise lines ensuring you have the expertise and confidence when selling these to your customers.

The modules are reviewed and updated when product enhancements occur. If you have already completed the module you will be able to view the changes within a pdf in your Academy history.

“ …I have enjoyed doing the training as it has helped immensely in the sales process.”

“ Really enjoying the Academy modules – lost count of the number of times I’ve actually used the info I’ve learnt specifically from the modules I’ve completed.”

“ I found the training really helpful and as you are gaining knowledge as well as benefits it's something everyone should do.”

how to ensure you’re recognised when due to travel on board P&O Cruises, Cunard or Princess Cruises.To receive the correct Academy loyalty benefits as part of your rewards once you have achieved Staff Captain or above when travelling on board one of our Complete Cruise Solution cruise lines, please ensure you contact the Complete Cruise Solution Academy team by email at least 7 working days before your departure date.

Contact the team on: ccs.academy@completecruisesolution.com

And include the following details: Your Academy member number (CCN), your full name, your ABTA number and your cruise booking reference.

Once the Complete Cruise Solution Academy team receive these details they will confirm that the correct loyalty benefits have been applied to your booking.

Complete Cruise Solution Academy Reminders

Visit www.completecruisesolution.com and click on Academy

ensure your Academy contact details are correct

By being part of the Complete Cruise Solution Academy you are eligible for a number of benefits and rewards. To ensure that you receive all of these please check that your contact details, postal address and email address are complete. To check this simply: • Go into Manage User Profile on your Academy account• Select Edit my account on the left hand menu• Scroll to the bottom of your User profile and click on Edit• The next screen allows you to update your personal details, once completed click Submit

Managing your Academy member number

Did you know you can take your Academy training with you if you move to a new agency? Simply contact the Online helpdesk on 0844 338 8008 or email online.helpdesk@completecruisesolution.com (open 9.00am-5.30pm Monday to Friday) and have to hand your current ABTA number, the ABTA number you are moving to and your Academy member number (CCN). The team will then ensure that your Academy training is moved to your new agency.

We would love to hear from you!

If you have any feedback you would like to share about your training experience on the Complete Cruise Solution Academy we would love to hear from you! Perhaps there was a specific module that gave you the confidence to sell our cruise lines or you were surprised at how much you have learnt? Perhaps you’ve recently travelled on board one of our cruise lines and benefited from the on board loyalty benefits or recently returned from your Graduation Cruise Course and would like to feature in the Academy Insider eNewsletter to share your experience. If so, please contact the Complete Cruise Solution Academy team on ccs.academy@completecruisesolution.com