Competitor AnanlysisCautionsHP Autonomy needs to continue to invest in features that enable administrators to understand why a particular set of results is returned.Although HP Autonomy has made considerable progress in improving its standing with existing clients, new clients still underline their hesitation after some years of uncertainty about Autonomy's direction. HP would benefit from continuing to emphasize its commitment to, and development of, its Autonomy unit, and demonstrating continued improvements in service and support.HP Autonomy's approach to pricing IDOL has improved, but remains more complex than that of nimbler competitors. HP Autonomy has introduced use-case-specific value packages for departmental and enterprise-scale deployments.CautionsThe process for understanding why a particular set of results is returned to the user is particularly difficult. Google considers its relevancy calculation models to be a precious competitive differentiator, and that it is therefore appropriate to keep them opaque.Google's search federation options are simple to use, but lag behind those of vendors that have sought to develop this aspect of their products more completely.Some prospective customers still report that Google's document-based pricing model makes it unattractive for larger installations.