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  • 8/7/2019 Comparison Chart Sipx Epygi Trix Switchvox Oct10

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    comparison chart_sipx_epygi_trix_switch 10/14/2010 Page 1

    Comparison of several VOIP solutions Taken from Epygi Marketing and Sipx Wiki

    Key Feature sipXecs Trixbox Pro Epygi

    LGPL Closed source, Hosted.

    Runs on your server Runs on your server Runs on integrated box

    Number of users 10 to 10.000 10 to 200 10 to 200

    unlimited PCI slot limit PCI slot limit unlimited

    Number of analog (FXS) lines. PCI slot limit PCI slot limit

    Number of simultaneous calls 60

    yes no no Yes

    Redundant call control yes no no Yes?

    yes no yes Yes

    yes no no Yes

    Built-in Presence Server yes no no Yes

    yes no no

    yes no no

    yes no no Yes

    yes no no

    yes yes no Yes

    Device firmware management yes yes yes Yes

    yes yes no

    yes no no no?

    Remote restart of phones yes yes no Yes

    Configuration of SIP trunks yes yes yes Yes

    yes no no ?

    Zytell sells, distributes & provides support for Sipxecs and Epygi as they provide a better solution

    Modified from: http://sipx-wiki.calivia.com/index.php/Asterisk_NOW_vs._sipXecs_vs._SwitchVox_vs._Trixbox_Pro_-_Comparing_User_Benefits

    SwitchVox

    TargetSolutions

    Large enterprisesolutions, requiringHA and complexnetwork support

    small to mediumbusiness with extramoney to spend

    Anybody they can get.This is a spin off of anopen source solution.

    Small mediumbusinesses. Modelsscale to the needs of thecustomer.

    Update pricing

    model

    Technician time,

    possible breakagetroubleshooting,updates free

    yearly fees, per

    user charges, perfeature charges

    same as switchvox

    only every extensionno matter the type ischarged a yearly fee.

    Free through Zytell.

    Factory tested sominimal potential issues.

    CoreCapabilities

    License for the managementsystem

    Closed source,Requires activation

    Closed, Updates freethrough Zytell

    Solution Model. Note: For TrixboxFonality hosts the entireconfiguration managementsolution.

    Hosted. Runs onFonality's server

    18 to 200 per box, canchain boxes to provide for

    any size needed

    Number of trunk lines. Note:sipXecs uses external GWs.

    unlimited, Note: usesexternal Gws atadditional costs

    depends on customerneeds, various options

    avaiable

    unlimited, dependson bandwidth

    60, assumes dualcore xeon/ 2gb RAM

    10 to 64 depending onhardware, multiply by

    number of boxes in use fortrue capability

    Automatic trunk fail-over whenbusy or unavailable

    Individual user Web portal for self-control

    Plug & play management fordevices from many vendors

    Does not include any "phonehome" code, i.e does not collectdata and reports it back tosomeone, and does not requireregistration to use

    yes, but does requireregistration

    Available language packs (UI,dialplan and prompts) for USEnglish, UK English, French,Canadian-French, Spanish, SA-Spanish, German, Dutch,Portuguese

    some, more availableshortly

    DeviceConfiguration &Management

    Plug & play configuration of phones

    Plug & play configuration of PSTNgateways

    maybe for externalgateways, not required

    since gateway is included

    Automatic device discovery(phones & GWs)

    Backup and restore of device

    configuration data

    Yes, automatic feature that

    others don't haveGroup inheritance of deviceconfiguration parameters

    Administration of user phone books(create company and individualdirectories and auto-load them intothe phones)

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    Key Feature sipXecs Trixbox Pro Epygi

    yes no no Yes

    yes yes yes Yes

    no no

    yes no no

    yes yes no Yes but limited

    yes no no Yes

    yes no no Yes

    yes yes yes Yes

    yes yes yes Yes

    yes yes yes Yes

    yes yes no Yes

    yes yes no Yes

    yes yes no Yes

    yes no no Yes

    Time-based find-me / follow-me yes yes yes Yes

    Individual call blocking rule no no no Yes

    Corporate directory yes yes yes Yes

    yes no no possible

    Individual call history yes no yes Yes

    yes no no Yes, with appropriate box

    no no yes Yes

    no no yes possible with add on

    Localization

    yes no no Yes

    yes no no Yes

    yes no no ?

    yes no no ?

    yes no yes ?

    SwitchVox

    UserManagement

    Wizard to create a new user andphone in a few clicks. Phones auto-provisioned.

    Basic user administration (createan account)

    Configurable per user permissionsfor call authorization

    yes, based on extonly

    yes via extension orauthentication process (i.e.

    more robust!)

    Advanced user management (speeddial w/ BLF, assignment of phones,call forwarding, user groups)

    yes via extension, not by

    group

    User alias functionality (user canhave several numeric or alpha-numeric aliases)

    Individual (per user) zero-outdestination configuration fromvoicemail to anywhere

    Comprehensive search for users,phones, extensions, etc.

    User Self-Control Portal

    Per user Web portal for thepersonal administration of userspecific features and preferences

    Individual management of unifiedmessaging preferences

    Personal user Web portal forVoicemail retrieval andmanagement

    Personal auto-attendant for callsthat roll-over to voicemail

    Per user individual Speed Dialconfiguration

    Per user individual configuration ofpresence (BLF - Busy Lamp Fieldfeature)

    Per user individual call forwardingconfiguration

    Corporate directory configured intothe user's phone(s)

    Call Center supervisor agentmonitoring

    Upload & manage user voiceprompts using the Web UI

    Third party call control from aspecific client. I.e. Trixbox HUD.

    Uploadable language packs thatinclude Web UI translation, voiceprompts, dialplans, call progresstone settings

    Configuration of language forsystem (voice) prompts / multiplelanguages can be used

    Per user individual selection of

    language for personal voicemailLoadable localized (region specific)dialplan.

    User Interface language dependenton individual browser locale withmany languages co-existing.

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    Key Feature sipXecs Trixbox Pro Epygi

    Dial Plan Basic dial plan administration yes yes yes Yes

    yes no yes Yes

    yes no no Yes

    yes no no Yes, depends on needs

    yes yes yes Yes

    IVR based Diagnostics Mode no yes no ?

    Features Configuration of auto-attendant yes yes yes YesConfiguration of music on hold yes yes yes Yes

    Configuration of call park orbits yes yes yes Yes

    Configuration of voicemail yes yes yes Yes

    yes yes, limited yes, limited Yes

    yes yes no Yes

    no yes no Yes

    yes yes no yes with ACD module?

    yes no no yes with ACD module?

    yes yes no yes with ACD module?

    yes yes no yes with ACD module?

    yes no no yes with ACD module?

    yes yes no yes with ACD module?

    yes no no yes with ACD module?

    yes yes no yes with ACD module?

    ACD real-time reports yes yes no yes with ACD module?

    ACD historic reports yes no no yes with ACD module?

    Configuration of wrap-up time yes yes no yes with ACD module?

    yes no no yes with ACD module?

    no no no yes with ACD module?

    SwitchVox

    Advanced dial plan managementwith automatic failover to alternateroute or gateway

    Time-based rules based onconfigurable schedules

    Management of SIP Routing (SIPURL dialing, outbound SBCselection, ENUM, ISN)

    Manipulation of Caller ID per user

    and per route / GW

    Configuration of page groups.Note: Switchvox/Trixbox supports 1blast group with 10 members max

    Configuration of Intercom w/groups

    Configuration of meet-meConferencing

    Call Center(ACD) solutionConfigure several distributed ACDservers

    Configuration of ACD queues andlines. Note: Trixbox Standard (free)does not include an ACD.

    Configuration of overflow behaviorand destinations

    Limit the total number of callers inthe queue

    Configuration of call routingscheme

    Configuration of call answer mode(e.g. to save toll charges)

    Configuration of queue audio(music on hold)

    Configuration of audioannouncements when queue is

    entered or left

    Automatic agent sign-out if callsare not picked up

    Announce position in queue andestimated hold time

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    Key Feature sipXecs Trixbox Pro Epygi

    yes yes no Yes

    Active calls display yes yes yes Yes

    Report on active SIP registrations yes yes no Yes

    yes yes no Yes

    yes no no ?

    IT Integration yes no no API available for this

    yes no no

    LDAP integration, UI configurable yes no no ?

    yes no no ?

    yes no no probably

    yes no no Yes

    Setting of system time & t imezone yes yes yes Yes

    no no yes Yes

    Backup & Restore yes yes yes Yes

    yes no yes ?

    yes no no maybe

    Multiple admin accounts yes no no Yes

    Server statistics graphs and SNMP yes no no ?

    yes yes yes Yes

    Data store Database Hosted by Fonality XML

    Technology Hosted by Fonality

    SwitchVox

    Reports &Diagnostics

    Historic CDR reports displayedinside the admin interface

    Snapshot logs for systemdiagnostics. Note: Trixboxmaintenance done in a hostingmodel.

    Login history for admins and usersto the user portal, failed and

    successful

    Web Services SOAP interface for allconfiguration operations

    Import / Export users & devicesfrom and to Excel (.csv files)

    via xml and API. Generallynot suggested.

    Integration with Microsoft ActiveDirectory

    Integration with MicrosoftExchange 2007

    Export of reports to Excel (.csv)

    SystemAdministration Auto-generated / managed SIP

    passwords for enhanced security

    Automated network services testsfor simplified installation

    Administration of a high-availabilitysystem

    Free of advertisement

    TechnicalDetails

    Unknown. Closedsource.

    Java WebApplication

    Unknown. Closedsource.

    cgi web application