company overview recovery services john r. schale recovery regional manager
TRANSCRIPT
Company Overview
RECOVERY SERVICESJohn R. Schale
Recovery Regional Manager
MEMBERS of the RECOVERY TEAM
• Lyle Singular, Associate Vice President – Recovery Services– Recovery Regional Managers
• Mike Perez (Northeast US)• Jennifer Bramlett (Southeast US)• John Schale (Central US)• Lyle Singular (Acting-West US)• Derek Skinner (England & Euro)
– Sr. Manager (IT & Support) & Administrative coordinators• Toni Crow, Gabrielle Ple, Sarah Brooks & Christine Weltscheff
– IT & Forensic Tool Support• Michael Sitter• Tedric Mah• Tracinda Plenert
– Law Enforcement Liaison• Dennis Peloquin (Boston & New England areas)• Steven King (Washington D.C. metro area)• Doug Lubahn (Michigan, Ohio & IN areas)• Steve Emberton (IL, WI, IA & MO areas)• Don Tabak (Southern Ca.& NV area)• Dave Dempsey (Florida) • Ed Adcock (Texas & South Central)• Martin Davin (New Jersey & North East)• Jerry Hasser (N. California, Oregon & Washington)
– TRO’s (Theft Recovery Officers)• Alex Maclean, Brad Martin, Dean McLarty, Dennis Lambrecht, Grant Rainsley, Jen Bolam, Jean
Downing, Kody Kollins, Jenny Rainsley, Jocelyn Nixon, Karen Suchar, Kyle Magnus, Shelly Sweeney, Steve Hatcher, Stu Gillett, Tim Smail, Valery Bouvey & Wanda Fodchuk
About Absolute Software
• Founded in 1993
• Headquartered in Vancouver, BC– US Headquarters in Seattle, WA
» Server location on US soil to adhere to Home Land Security Rules
• 225+ Employees
• Over 2.5 million Subscribers • 14+ Worldwide Patents
TSX Venture Exchange (TSX-VEN: ABT)
Computer Companies Become Bios Embedded
• LENOVO (IBM) February 2005• GATEWAY August 2005• HP October 2005• DELL December 2005• FUJITSU April 2006• PANISONIC January 2007• MOTION March 2007• TOSHIBA May 2007
Uniquely patented technology combines asset tracking and monitoring solutions with a data delete service that can remotely wipe sensitive data from computers post-theft or at end of life/lease and enable you to comply with government legislation
Comply with legislation and Protect against misuse
• Permanently Delete Data on stolen Computers or computers at end of life or lease
• Conforms to US Dept of Defense standard for data removal• Logfile of deleted files helps you address regulatory compliance
requirements• Also includes Secure Asset Tracking reports
Data Protection & Secure Asset Tracking
*Please visit www.absolute.com to see the full terms and conditions
Computrace Data Protection
Computrace® Technology
• Computrace agent software is installed on a computer
• Agent communicates with Absolute’s Monitoring Center daily
• Asset data changes are transmitted daily
• IT administrators can access data via web-based reports
How it Works:
LOJACK for Laptops
•Activated by owner•BIOS holds “starter” code•Hard Drive contains working software•BIOS “watches” Hard Drive •Reinstalls
BIOS Chip
Hard Drive
What is a BIOS?What is a BIOS?
BasicInput
OutputSystem
THEFT FILE EXAMPLE - top
THEFT FILE EXAMPLE - bottom
Call log from file
Date & Time
IP Address
Computer details from ESN call in.
DETAILED CALL LOG
DETAILED CALL LOG CON’T.
WARRANT/SUBPOENA SUPPORT FORM
The Chances of a laptop being stolen is
1 in 10Gartner Group, 2002
Office Creepers
Photograph of user!
Resume obtained from users laptop.
• Gilbert J. Perez4918 LarkSan Antonio, Texas 78228
•Phone 210-391-7453E-mail [email protected]
Objective: Seeking a position that will benefit from my experience in Retail Management, utilizing my skills in dealing with the public.
Employment1996 - Present / Cole National / San Antonio, TexasManager / District Team Leader•Responsible for: Purchasing, Inventory Control, Loss Prevention•Responsible for: Hiring, Training, Payroll, Supervision of employees•Responsible for: Merchandising, Inventory control, Sales of unit stores •Conduct inventory audits to prevent loss•Daily / Weekly reports: Sales, Returns, Loss, Ordering, Payroll
Resume of user
USER PHOTOGRAPH
Photo from Laptop
Detail info from laptop
Banking Information
Name, email, address & phone number
Screen shot taken from computer, 2.5 million in cash!
Remote Tool Data
• Time: 2007/06/14 - 12:25:39• Window: "MySpace - Microsoft Internet Ex" • butterfly1 Enter hi darren Tab hi whats up thanks for the add.were
from the N>O Backspace Backspace .O.and we love the show Backspace .my th Backspace Backspace 5 year l Backspace old daughter Backspace ,g Backspace Backspace gabriella is your biggest fan.sha Backspace es so deicated to the show she knows what day a time it comes on.sha tells me she already wants a tattoo from miam Backspace Backspace ami ink.well thats for taking the time to read my message Backspace Backspace nks i know your probly very busy.good luck i all you do.much luv from the n Backspace N> Backspace .O.rairaia Backspace Backspace Backspace iaigjcpawww.fly34.com Enter 5043390277menu58325832 Tab hi girl whts Backspace Backspace ats up Backspace /i'vw Backspace e been fine how about you/ your looking really good and those girls are adorable. magan told me you h Backspace went tubbing Backspace Backspace Backspace Backspace bing,where/ we went like 3 weeks ago Backspace , we went to abita springs. ricky wants to go ffor fathers day but i was tring to fine one thats closer. but the one we went to was really nice it called tiki tubbing.well n-e- Backspace Backspace Backspace Backspace anyways talk to u later.whats up/ Tab whats up with you girl. why don't you ever answer your f Backspace phone/ its cool rickys about to pay some copanym to fix my computer
Email address & Password
•Time: 2007/06/16 - 20:52:46•Window: "Sign in to Yahoo! - Microsoft I"
•sarahjh5042yahoo.com Backspace Backspace Backspace Backspace Backspace Backspace Backspace Backspace Backspace Backspace Tab butterfly Enter myspacemyspace.com Enter ssamyhotcomments.com Enter
INTELL from Laptop
• Time: 2007/10/24 - 18:33:27• Window: "Yahoo! - Windows Internet Explorer" • facebook.com Enter [email protected] Tab southern85
Enter i like your status Enter Enter Enter datpiff Enter dat Enter i dont know about starnger how can i be that?first offif u called me or tryed u would no my phones off ... sweath Backspace Backspace Backspace ethearti knw Backspace ow what u said butit just shows how much effort u willing to put in if u stoppi Backspace ng at a text messagelike i said my phone been off and i went 2 write u maybeyesterday or the ay b Backspace Backspace Backspace Backspace day b4 and seen the status like damn so i jst left it alone........ok donesha............ whats up wit u?ssame shit not 2 much aha Backspace Backspace Backspace has changed in the past few daysim onbre Backspace Backspace Backspace brea at work finna go back in a few minutesaight
Additional INTELL
•Time: 2007/10/29 - 20:51:42
•Window: "Compose Message - Windows Internet Explorer"
• [email protected] Backspace o my name is kenneth washongtom Backspace Backspace Backspace Backspace Backspace Backspace ington goegr Backspace Backspace Backspace Backspace eog 103 11 o Backspace am i was wonderin if you graded gthe current analysis latin america yet because i didnt see it in the grades yet?
Absolute Software web site www.absolute.com
LoJACK for LAPTOPS
John SchaleRecovery Regional ManagerLocal telephone number [email protected]
www.absolute.com 1 800 220 0733 (US & Canada)