PET-Xi TRAININGFREE TRAINING FOR YOUR BUSINESS

COMPANY OFTHE YEAR FREE

TRAINING

ABOUT PET-XIPET-Xi is a leading provider of work-based training. For the last 24 years, our high-energy, multi-award-winning training specialists have worked tirelessly to facilitate improvements in efficiency and productivity which allow your organisation to reduce costs and grow.

We’re here to help. We understand the challenges faced by employers when upskilling their employees to meet rapidly changing landscapes. Training is good for business

We provide recognised accredited qualifications and bespoke training courses to enhance your employees’ skills, increase the competitiveness of your business and boost the local economy. Benefits for your employees and business

• Training is tailored to the specific needs of your business.• More cost-effective than hiring skilled employees.• Increases employee confidence, motivation and productivity.• Improves employee loyalty and retention by making them feel valued.• Fully funded training available – no cost to your business or employees.

“Staff training is generally time consuming and liaising with outside agencies can be stressful - not with PET Xi. The whole process was flawless from start to finish.”

FREE - MICROSOFT OFFICE LEVEL 2 TRAININGThis fully funded programme is suitable for employees who are using IT within their job role and need to develop their skills further. The programme will help develop expertise and competence in IT and to apply knowledge, understanding and skills to a level recognised by the relevant National Occupational Standards (NOS) published by e-skills UK. On successful completion of the programme the employee will be awarded a Level 2 qualification in IT User Skills, accredited by NCFE. Employees will learn:

• How to identify security issues and threats.• Essential skills to meet GDPR compliance.• How to use formulas and functions to improve productivity and accuracy.• How to present and analyse data.• Professional presentation techniques. And much more. See programme overview for full specification. Employer benefits:

• Save time and money by utilising the full functionality of applications.• Avoid being the victim of malicious online activity.• Improved presentation of documents, improving customer perception.• A confident and skilled digital workforce. Course Incentives:

Book 8 or more members of staff to receive a FREE team-building Escape session for up to 16 people. Course Locations:

Coventry, Warwickshire, Leicestershire, Tamworth, Cannock Chase, Lichfield and Burton.

How to book your FREE course:

Call Leia Welland on 07341 562979 or email lwelland@pet-xi.co.uk

SSW is co-financed by the European Social Fund

and Education and Skills Funding Agency.

FREETRAINING

FREE - CUSTOMER SERVICE LEVEL 2 TRAININGThis fully funded programme is suitable for employees who are using Customer Service within their job role and need to develop their skills further. Whether your goal is to build a more positive face to face customer experience or enhance satisfaction, our FREE Customer Service Excellence Training can be adapted to the needs of your employees. Employees will learn:

• How to create a professional first impression.• To manage and develop customer relationships.• How customer service impacts on the success of the organisation.• Techniques on how to respond to complaints and problems.• Audience appropriate communication.• Legislation used in customer service. Employer benefits:

• Positive customer experience.• Reduction in customer complaints and escalation to management.• A confident, responsive and customer focussed workforce. Course Incentives:

Book 8 or more members of staff to receive a FREE team building Escape session for up to 16 people. Course Locations:

Coventry, Warwickshire, Leicestershire, Tamworth, Cannock Chase, Lichfield and Burton.

How to book your FREE course:

Call Leia Welland on 07341 562979 or email lwelland@pet-xi.co.uk

SSW is co-financed by the European Social Fund

and Education and Skills Funding Agency.

FREETRAINING

FREE - TEAM LEADINGLEVEL 2 TRAININGThis fully funded programme is suitable for employees who are looking to strengthen and monitor team performance and develop their team leading skills.

This qualification is aimed at individuals working within a team leading role or aspiring to be a team leader in a variety of workplace settings and sectors. Team leading will help to develop leadership responsibilities, as well as manage and provide direction to a team.

Employees will learn:

• How to develop working relationships.• To understand the importance of information exchange and feedback.• How to identify work related difficulties and find possible solutions.• Leadership styles.• How to motivate, support and encourage a team.• Principles of resource management.• How to monitor and undertake development effectively.• How to lead team members to achieve team objectives.• Planning and allocating work.• Monitoring and evaluating the performance of team members.

Employer benefits:

• Strong skillset equips managers to succeed in the constantly evolving workplace.• Increase staff performance levels.• Boost your leader’s motivation.• Increase leader’s confidence by developing management techniques.

Course Incentives:

Book 8 or more members of staff to receive a FREE team-building Escape session for up to 16 people. Course Locations:Coventry, Warwickshire, Leicestershire, Tamworth, Cannock Chase, Lichfield and Burton.

How to book your FREE course:Call Leia Welland on 07341 562979 or email lwelland@pet-xi.co.uk

SSW is co-financed by the European Social Fund

and Education and Skills Funding Agency.

FREETRAINING

1 hour programme incorporating problem solving and teamwork!

Escape! is an entertaining, puzzle-based game designed for groups of 6 people. The aim is simple: using logic, teamwork and the power of lateral thinking, solve all the puzzles and mysteries to earn your freedom within a 60 minute time frame. The clock is ticking!

Our Game Masters lock you and your team in a custom built, challenging and entertaining scenario. After a swift introduction, you’re left to discover the right combination of codes, puzzle solutions and codices that lead to the final Escape! key. Success Chips are collected as you go and a grand total is recorded at the end of the session to be added to the Nationwide Score-board. But do you choose to barter them for extra clues? Do you speculate to accumulate? What will be your strategy?

Organise your team quickly, assign roles and responsibilities and ensure your initiative and common-sense levels are at maximum. Physical force and strength are of no use to you. You won’t have time to dig a tunnel! To successfully Escape! you only have the room contents, your wits and the power of collaboration to assist you.

The session can be run multiple times in a day depending on your numbers. Have fun, make memories, stretch yourself…all the time sharpening your communication, collaboration and logical-thinking skills!

How to book your Escape experience

Call Kerri Bowers on 024 7642 0310 or email kbowers@pet-xi.co.uk

“Working with a team of staff I even had a go at ‘escaping’ myself and was very impressed - my colleagues described it as being great fun and challenging and useful to see how others work under pressure.”Sarah Mitchinson

GES Case StudyA global events company based in Coventry is investing in the skills of its staff after

joining forces with one of the UK’s leading education and training providers.

GES is a global events company with over 50 locations in the U.S., 10 in Canada, and 20 in Europe, the Middle East and Africa. They specialise in bringing brands and customers closer together through events and exhibitions.

GES in Silverstone Drive is helping two team members to progress up the career ladder. Phil Burrows and Sara Hargreaves are working with assessors from PET-Xi Training after signing up for framework in business administration.

Gary Drake, head of contracts at PET-Xi Training at Westwood Business Park, said upskilling programmes are the most effective and popular choice of work-based training.

“Over the last 23 years, we have worked with over 150,000 learners and we are finding that more and more businesses are willing to invest in the training and development of their employees,” he said.

“GES is a perfect example. They deliver events, exhibitions and event management on the global stage with a team of 3,800 worldwide.

“Their standards are high and we have started working with GES to provide their team members with the opportunity to improve their qualifications and increase their skill set.

“As Phil and Sara are proving, the positive impact is that it leads to higher retention rates, a boost in productivity and improves standards of work.

“Phil and Sara are both working really hard to fit in their studies around their jobs and are working with a dedicated assessor and team leader to complete the 12-18 month programme.

“They have a choice of 50 different units to choose from which are bespoke to their roles within GES and they are both developing different skills which will benefit their careers and their company.”

Phil, a floor planning department supervisor, is head of a team of nine who are focused on compiling floor plans for shows throughout the UK as well as Europe, Australia and Asia.

He said: “Our team is involved in around 400 shows a year including Gardeners World, Auto Sport and Good Food and it is important the floor plans are right for visitor flow to ensure each event is a success.

“The framework has involved quite a lot of research into the principles of business and looking after staff. It has been useful because it has emphasised the importance of listening to your colleagues and getting your points of view across in a way which is understandable as well as putting the research into practice.

Sara, ServiCentre Manager who manages 22 direct reports and oversees a 45-strong on-site team, works on over 400 shows each year as well as dealing with customer queries, providing expert advice, processing orders for core services and delivering customer service in the office and at the shows.

She said: “The qualification has been a useful platform to better understand best business practice and methodology in applying this across my team. Training and quality assurance is an integral part of our team and the framework has also assisted in looking at other avenues for deploying this across the ServiCentre.”

Phil Burrows from GES with Gary Drake from PET-Xi Training (right)