community, sport & cultural services quarterly … · 4/9/2014 · 3. implement processes that...

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Agenda Community Services Committee 9 April 2014 - #4319980

COMMUNITY SERVICES COMMITTEE

9 APRIL 201410

COMMUNITY, SPORT & CULTURAL SERVICES QUARTERLY REPORT TO MARCH 2014

Kerrie Still: 1/59/13/01: #4134621v3

RECOMMENDATION:

It is recommended that the Third Quarter Report from the Community, Sport & Cultural Services Department for the period ending 31 March 2014 be received and noted.

EXECUTIVE SUMMARY:

This report documents the results of initiatives and service outcomes in key service delivery areas across the Department in 2013-14.

COMMENT:

The format of this report will enable Councillors and the community to obtain a strategic view of Departmental activities and progress against the 2013/2014 Operational Plan.

CONSIDERATIONS:

Statutory:

This report highlights progress against the 2013/2014 Operational Plan.

ATTACHMENTS:

Quarterly Report for the period ending 31 March 2014.

Kerrie StillActing General Manager Community, Sport & Cultural Services

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DEPARTMENT: COMMUNITY, SPORT AND CULTURAL SERVICES Mission: To provide accessible and quality cultural, community, library, park, natural area, sport and recreational facilities and services across

all communities of the local government area and to provide services that assist in the social and cultural development of those communities

Officer Responsible: General Manager Community, Sport and Cultural Services ACTIVITY: MANAGEMENT AND SUPPORT

Performance Indicators Pending Satisfactory Marginal Unsatisfactory Strategic Actions

Result Measure Result Target Reporting Frequency

Performance Rating

Variance report/Prospective Actions

4.1, 4.3 Departmental Operating Budget

Expenditure for the Department in the range of 0% to 2% under budget. Revenue for the Department no more than 1% under budget.

Monthly All budget variances have been reviewed and changes actioned via the 4th Budget Review.

4.1, 4.3 Departmental Capital Budget Performance

73% of budget committed by year end; 95% of projects completed are delivered within 5% of budget.

Quarterly All project budgets have been reviewed and changes actioned via the 4th Budget Review.

4.1, Departmental Operating Initiatives

Timeliness of completion of Departmental operating initiatives

Annually

4.1 Policies and Administrative Instructions

Number of policies and administrative instructions overdue for review

Quarterly 2 AIs and 10 GPs are overdue for review. However, of these GPs 3 have been previously tabled with Council and are now being further refined.

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ACTIVITY: BUSINESS PLANNING, ADMINISTRATION AND SUPPORT (BPAS)

Mission: To provide planning administration and support services to the CS&CS Department.Officer Responsible: Business Planning Administration & Support Supervisor

Performance Indicators Pending Satisfactory Marginal Unsatisfactory

Major Projects/Operating Initiative Status Corporate Plan

Due Date Complete(enter %)

On Target

1. Implement new process for Outgoing Grants following Councillor Workshop. 4.3 Oct 2013 Complete

2. Assign dedicated officer to investigate and improve Departmental Tactical Asset Management Plans. 4.3 Jun 2014 10%

Variance Report for Initiatives not on TargetThe CIS Projects scope of work is intended to deliver departmental asset management processes to replace Tactical Asset Management Plans:Prospective Actions for Initiatives not on target:With the implementation of the CIS Project “Go live” in October 14, this initiative will be completed.

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BRANCH: LIBRARIES AND COMMUNITY DEVELOPMENT

Mission: Building and enriching our community through sustainable library services and community development, supporting and promotingquality learning, lifestyle and diversity and building capacity in the communities of the Cairns Regional Council area.

Officer Responsible: Manager Libraries and Community Development

ACTIVITY: MANAGEMENT AND SUPPORT




On Target

1. Plan and facilitate the Gordonvale Library renovations 1.4 Jun 2014 15%2. Monitor the Community WiFi Project trial at the City and Babinda Libraries and manage the

results of the trial.1.2 Jun 2014 80%

3. Complete a Governance Audit and evaluation of Management Committees for Community Centres and Halls

1.2 Jun 2014 60%

4. Review Workforce plan for Branch to adequately resource delivery of existing service levels and planned programs

4.4 Jun 2014 85%

Strategic Actions


Performance Rating


4.3 Branch Budget performance

Expenditure for the Branch in the range of 0-2% under budget. Revenue for the Branch no more than 1% under budget.

Monthly

4.3 Branch Capital Budget performance

90% of budget spent by year end;95% of projects completed are delivered within 5% of budget.

Quarterly

4.1 Timeliness of Branch operating initiative completions

90% of initiatives completed by year end Annually

4.1 Customer feedback regarding service

Monitor performance Quarterly

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ACTIVITY: LIBRARIES NETWORK

Major Projects/Operating Initiative Status Corporate Plan Due Date

Complete(enter %)

On Target

1. Progress and develop ‘Connecting’ customer service delivery in line with Service Quality Strategy:

Implement a Voice of the Customer Survey.Review library membership process.Update library network procedures to ensure sustainability and alignment with corporate policies.Review Customer Service Charter

4.2 Jun 2014 75%

2. Review arrangement of collections and align them to ensure flexible community spaces. 1.2 Dec 2013 Complete3. Promote access to Cairns’ pictorial heritage by continuing to contribute images from the

Jago Collection to the State Library of Queensland’s “Picture Queensland” photo digitisation project.

1.3 Jun 2014 35%

4. Review Reference Service Standards to provide standards and guidelines for the delivery of effective reference and information services to the community and inform the collection management of suitable resources to support these services.

1.2 Dec 2013 Complete

5. Evaluate the “Computer for Beginners” online workshop program to ensure responsiveness to community needs.

4.2 Jun 2014 Complete

6. Scope and develop community education programs by engaging Council partnerships and/or community groups.

1.4 Jun 2014 75%

7. Engage with multicultural, indigenous and CALD communities to align and promote relevant collections and programs.

1.3 Jun 2014 75%

Strategic Actions


Performance Rating


1.4 Membership totals Increase membership by 7.5% Monthly1.4 Visitor totals Increase visitors by 7.5% Monthly1.4 Voice of the

Customer/Customer Feedback

Predominately positive feedback Monthly

4.2 Number of items borrowed

5% increase in number of items borrowed Monthly

4.2 Number of loans per capita

Increase loans per capita by 5% Monthly

4.2 Transactions using Self Check Out Machines (SCOM)

Maintain items borrowed through SCOMs at or over, 18% of total loans for libraries with SCOM facilities

Monthly

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Strategic Actions


Performance Rating


4.2 Junior members Increased Junior membership by 10% Monthly1.1 Community

Engagement feedback100% compliance with feedback Monthly

4.2 Revenue Generation Compliance with CRC Budget Monthly4.2 Number of eLiteracy

workshops deliveredFully booked sessions Monthly

4.2 Number of reference queries satisfied

100% of queries addressed within the Customer Service Standards time frame

Monthly

1.1 Community feedback and partnership opportunities

Utilised public spaces and facilities Monthly

1.1 Event and program attendance

Fully booked programs Monthly

ACTIVITY: LIBRARIES COLLECTIONS

Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)

On Target

1. Source, procure and implement ebooks and associated records for library collection 1.4 Dec 2013 Complete2. Initiate and evaluate a trial of outsourcing fully shelf ready library materials based on

completed cost analysis with an assessed preferred supplier. 4.3 Jun 2014 60%

3. Implement processes that enable Cairns Libraries to ensure records with Libraries Australia are managed in a timely manner

4.3 Jun 2014 50%

4. Restructure SLQ grant budget for book stock to support e-resources 4.3 Sep 2013 Complete5. Fully explore the functionality of Libero v.6 in collection management 1.4 Dec 2013 Complete

Strategic Actions


Performance Rating


1.1 Number of Inter Library Loans

Monitor Monthly

4.2 Homebound Membership

Add a minimum of 10 new customers to service per year

Monthly

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ACTIVITY: LIBRARIES SYSTEM SERVICES


On Target

1. Implement Libero “Widget” app 1.4 Jun 2014 40%2. Implement latest version of PC management system for public pcs 4.2 Jun 2014 90%3. Further develop/improve the WebOPAC in Libero Version 6 1.4 Dec 2013 Complete4. Installation and further maintain the Babinda Touchscreen 4.2 Jun 2014 Complete5. Review the Libraries overdue items process 1.4 Jun 2014 30%6. Review the use of social media and e-messaging 1.4 Jun 2014 30%

ACTIVITY: LIBRARIES STRATEGIC MARKETING AND PARTNERSHIPS


On Target

1. Review Cairns Libraries’ volunteer management program “Friends of Cairns Libraries” and align with the Council review of volunteers.

1.4 Jun 2014 65%

2. Participate in the Cairns Museum Interpretation Planning Stakeholder Reference Group to develop a draft of key themes and storylines for the redevelopment/reinterpretation of the Museum’s exhibitions and displays

1.4 Jun 2014 60%

3. Explore Public Libraries Australia initiative ”Libraries and Apple Resellers” training program 1.4 Dec 2013 Complete

Strategic Actions


Performance Rating


1.1 Number of new Library members

Increase memberships by 7.5% Monthly

ACTIVITY: LIBRARIES CHILDREN AND YOUTH SERVICES


On Target

1. Implement actions identified within Council’s Reconciliation Action Plan 1.3 Jul 2013 Complete2. Increase level of engagement with schools across the region by 10% 1.4 Dec 2013 Complete

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Strategic Actions


Performance Rating


4.2 Junior membership totals

Monitor Monthly

ACTIVITY: COMMUNITY DEVELOPMENT

Mission: To assist community and individuals through community capacity building to be creative, self-sufficient and resilient and to have the opportunity to live safe, equitable, cohesive and sustainable lifestyles.

Officer Responsible: Coordinator Community Development

ACTIVITY: COMMUNITY DEVELOPMENT – CENTRAL



On Target

1. Scope and assess the value of a mobile youth space with Wi-Fi technology to support targeted engagement of specific youth communities with flexibility and versatility, including cultivating resources, management and operational models.


2. Celebrate the 150th anniversary of the arrival of the South Sea Islanders in Australia 1.4 Aug 2013 Complete3. Collaborate with Human Resources Department to develop and implement staff

attraction, recruitment and retention strategies and processes to ensure that the diversity of the Council workforce reflects that of the local community3.1 Develop and execute CRC staff Cultural Diversity annual survey.3.2 Review of cultural diversity policy to incorporate employment area3.3 Develop CALD employment and retention plan3.4 Develop and implement CALD work placement program within CRC

4.4 Jun 2014 35%

4. Investigate how to bring the 3-Dimensional architectural guide online to promote physical accessibility on public and private buildings.

1.2 Sep 2013 Complete

5. Seek opportunities to create new W3C compliant web pages to promote accessibility in Cairns.

1.4 Jan 2014 Complete

6. Support the review and implementation of the CRC Reconciliation Action Plan 1.4 Jun 2014 55%7. Strengthen existing Council graffiti management programs and implement proactive

graffiti prevention strategies in line with the Queensland Government GraffitiSTOP funding arrangements

1.1 Jan 2014 Complete

8. Develop effective strategies and actions and collaborate with community partners to devise and implement programs to help Cairns regain Safe Communities reaccreditation in 2014.

1.1 Jun 2014 40%

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On Target

9. Where practicable develop a plan to work with community service providers in Cairns West to deliver suitable programs and services via the Manoora Neighbourhood Centres

1.4 Jun 2014 50%

Variance Report/Prospective Actions for Initiatives not on target:Prospective Actions for Initiatives not on target:

Strategic Actions


Performance Rating


1.4 Events schedule completion rate

100% of events completed Monthly

1.4 Social service program schedule completion rate

100% compliant Quarterly

1.3 Community cohesiveness program schedule completion rate

80% of identified initiatives implemented Quarterly

1.2 Incoming grant successes

80% of responses received satisfied Biannually Result measure to be reviewed and amended at next Operational Plan review.

1.2 Number of grants applied for

6 per annum Biannually

1.2 Community halls customer satisfaction rate

80% of response received satisfied with the facilities and support offered

Biannually

SUBACTIVITY: CITY SAFE PROGRAM


On Target

1. Deliver CCTV WIFI mesh infrastructure in line with funding agreement with the Queensland Government and support more flexible expansion of the existing City Safe CCTV network.


2. Scope and assess relocating the CCTV Central Control Room from the current Esplanade location to a more suitable and sustainable location

1.1 Jun 2014 50%

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On Target

Variance Report/Prospective Actions for Initiatives not on target:Prospective Actions for Initiatives not on target:

Strategic Actions


Performance Rating


1.1 Public perceptions of safety in the CBD

Results of regular surveys Quarterly Results Target and Frequency to be amended at next Operational Plan review.

1.1 Number of CBD security incidents

CCTV incident data Monthly

1.1 Number of Audit Reports

Consistent auditing of system and ability to implement change in response to recommendations from audits

Biannually

ACTIVITY: COMMUNITY DEVELOPMENT – SOUTH


On Target

1. Establish grant-funded once-weekly client outreach services for local families with transport barriers, to enable access to the Family Support programs.

1.2 Oct 2013 Complete

2. Collaborate with Council’s Disaster Management Resilience Officer to improve awareness of disaster preparedness for the southern suburbs communities, particularly vulnerable and disadvantaged families and individuals.

1.4 June 2014 Complete

3. Review room booking procedures and implement new bi-annual customer satisfaction survey.


Strategic Actions


Performance Rating


1.2 Number of persons/groups accessing Information services

60 groups/individuals accessing information services per month

Quarterly Results Target to be amended at next Operational Plan review.

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Strategic Actions


Performance Rating


1.4 Number of counselling and support appointments provided by Family Support Programs

Average 45 appointments per month Monthly

1.4 Number of community education and parenting support activities delivered

Average 6 sessions per month Monthly

1.2 Number of hours of venue hire

Number of hours of venue hire Monthly

1.1 Community facilities’ customer satisfaction rate

Surveys undertaken of local community groups and hall users

Biannually

1.4 Events schedule completion rate

Number of scheduled events completed Monthly

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UNIT: CREATIVE VENUES AND CREATIVE PARTNERSHIPS

Mission: To nurture and celebrate the creative richness of our diverse community through arts and culture.

Officer Responsible: Creative Venues Manager and Team Leader Creative Partnerships

Performance Indicators: Pending Satisfactory Marginal Unsatisfactory

Strategic Actions


Performance Rating


4.1, 4.2, 4.3 Units Operating Budget –Creative Venues

Expenditure for the Units in the range of 0% to 2% under budget. Revenue for the Units no more than 1% under budget.

Monthly

4.1, 4.2, 4.3 Units Operating Budget –Creative Partnerships

Expenditure for the Units in the range of 0% to 2% under budget. Revenue for the Units no more than 1% under budget

Monthly

4.1, 4.3 Unit Capital Budget Performance –Creative Venues

95% of projects completed are delivered within 5% of budget.

Quarterly

4.1, 4.3 Unit Capital Budget Performance –Creative Partnerships

95% of projects completed are delivered within 5% of budget.

Quarterly

4.1 Departmental Operating Initiatives

90% operating initiatives completed by year end

Annually

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ACTIVITY: TANKS ARTS CENTRE

Major Projects/Operating Initiative Status Corporate Plan Due Date Complete (enter %)

On Target

1. Tanks Arts Centre will present a dedicated and diverse children’s programme which will celebrate and support learning, play, curiosity and discovery for children and their families, combined with a market fair day, encouraging local vendors and organisations to participate and present their products.

1.1 Jun 2014 40%

2. Select four community events or projects and inject a concerted and collaborative effort across the branch units, to grow audiences, participation, capacity and production value. Projects are:

Carnival on CollinsCairns Children’s FestivalCreative CrawlThe Esplanade Festival Hub

1.1 Jun 2014 70%

3. Develop a locally produced Performing Arts Production through the Creative Venues Residency program.


Variance Report for Initiatives not on target:Prospective Actions for Initiatives not on target:

Strategic Actions


Performance Rating


1.1 Number of completed artist development programs

Benchmark against previous years Monthly

1.1 Program Participant satisfaction surveys

Benchmark currently being implemented through the Connecting Team program

Bi-annually No data available to date

1.4 Presentation attendance numbers

85,000 annually Monthly

1.1 Audience satisfaction surveys

Benchmark against 2012-2013 results Bi-annually Survey to be conducted in 2015

1.4 Tanks Venue hire usage

125 venue hire days/year Monthly

1.1 Hire Customer Satisfaction surveys

Benchmark currently being implemented through the Connecting Team program

Bi-annually

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ACTIVITY: CIVIC THEATRE


Due Date Complete (enter %)

On Target

1. Select three community events or projects and inject a concerted and collaborative effort across the branch units, to grow audiences, participation, capacity and production value. Projects are:

SpotlightCairns Children’s FestivalThe Esplanade Festival Hub

1.4 Jun 2014 80%

2. Using recommendations received from the Cairns Civic Theatre Business Plan and feasibility study of the new Performing Arts Complex, review and revise the structure of Civic Theatre toenable alignment and a way forward for both strategies.

1.1 Jun 2014 20%

3. Roll out a facility wide recycling program to reduce landfill waste by 70%. 3.1 Feb 2014 40%

Variance Report for Initiatives not on target:Facility wide recycling has not been finalised yet. Final discussions were held with cleaners to recently to ensure that sorted waste products will be recycled. Prospective Actions for Initiatives not on target:Due to a delay in the purchase of some recycle bins and treatment discussions on some waste backstage the finalisation will not occur until the end of June 2014

Strategic Actions


Performance Rating


1.1 Number of performances presented at the Civic Theatre

144 performances presented

75,000 people attend performances

Monthly

Monthly

Tracking 14% behind target for March 2014. February and March are slow months for CCTbut a higher activity in April, May and June will see us tracking to budget as the year progresses.Tracking 17% behind target for March 2014. This will track closer to target as April, May and June are busier months for activity

1.1 Customer satisfaction

Greater than 70% satisfaction rating Quarterly In the last Voice of the Customer survey, 68% of respondents were either very satisfied or satisfied with the Civic Theatre overallA number of areas for improvement were identified in the survey and will be rolled out as resourcing permits.A number of areas for improvement were identified in the survey and will be rolled out as

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Strategic Actions


Performance Rating


resourcing permits.1.1 % Breakdown of

program by community events and professional events


1.1 Number of events, participants and audience from outside of Cairns


1.1 Levels of volunteer activity involved in the Theatre program


1.1 Levels of school event activity


ACTIVITY: TICKETLINK



On Target

1. Roll out a mobile web platform to facilitate easier and more functional event information and sales portal, helping stimulate both professional and community events in the region.


2. Develop a system where commercial and community sport and cultural activities in the region can be promoted.

1.1 Jun 2014 30%

3. Finalise and review the rollout of electronic ticketing services to the region. 4.2 Jun 2014 60%

Variance Report for Initiatives not on target:Prospective Actions for Initiatives not on target:

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Strategic Actions


Performance Rating


4.2 Number of events ticketed by TicketLiNK

430 Monthly Data indicates that we are tracking 42% behind our targets for February 2014. Although, with the change of ticketliNK ticketing system we believe that the data isn’t being displayed correctly.Investigation is ongoing to check the data used to provide this information.

4.2 Number of tickets issued by TicketLiNK

110,000 Monthly

4.2 Income generated $3,000,000 in total Monthly

ACTIVITY: CREATIVE PARTNERSHIPS



On Target

1. Implement projects identified for 2013-2014 under Council’s Public Art Plan. 1.1 Jun 2014 40%

2. Draft 2014-2019 Cultural Plan and Evaluation Strategy. 4.3 Jun 2014 75%

3. Audit and define strategies for the preservation and promotion of Cairns Regional Council significant tangible cultural heritage.

4.3 Jun 2014 65%

4. Plan, develop and conduct the Festival activities on the Esplanade. 1.1 Sep 2013 Complete

5. Conduct three Arts and Culture Network educational workshop events in collaboration with stakeholders including educational forums, community engagement exercises and networking opportunities.


6. Assist the community to build the concept for the Gordonvale Community Gallery including seeding five locally based programs/enterprises. One community art exhibition for showcasing of local works including students and adults as part of the Neighbourhood Programming project.

1.4 Jun 2014 70%

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On Target

7. Select four community events or projects and inject a concerted and collaborative effort across the branch units, to grow audiences, participation, capacity and production value. Projects are:

Carnival on CollinsCairns Children’s FestivalCreative CrawlSpotlight

1.1 Jun 2014 75%

8. Develop five Place Based programs (communities of Babinda, Smithfield, White Rock, Machans Beach and the CBD).

1.4 Jun 2014 80%

9. Plan and trial a mentoring component of the Regional Arts Development Fund Program. 1.4 Jun 2014 90%

10. Advertise and assess tender and commence works on the School of Arts building. 1.2 Jun 2014 80%

11. Establish a working group comprising School of Arts stakeholders/tenants to ensure a future collaborative and logistically smooth working environment for future operations.

1.2 Jun 2014 70%

12. Plan and develop Cairns Festival 2014 in preparation for implementation. 1.4 Jun 2014 50%

Variance Report for Initiatives not on target: Prospective Actions for Initiatives not on target:

Strategic Actions


Performance Rating


2 Number of Small Enterprises Incubated


2 Number of employment opportunities generated in creative industries


3 Gallery Performance Report

Benchmark identified by initial reporting period

Bi-annually No data available to date

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ACTIVITY: CAIRNS FESTIVAL

Strategic Actions

Result Measure Result Target ReportingFrequency

Performance Rating


1.1 Event Satisfaction Survey

90% Favourable experience/would recommend

Annually No data available to date

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BRANCH: PARKS AND LEISURE

Mission: To promote and enhance the sport, recreational and natural area diversity of the Cairns Regional Council area to the benefit of the local community

Officer Responsible: Manager Parks and Leisure


ACTIVITY: MANAGEMENT AND ADMINISTRATION SUPPORT


On Target

1. Review and upgrade Website to include comprehensive Parks and Leisure information. 1.2 Jun 2014 50%

2. Conduct Operational Review of Parks ‘Green Space Teams” and implement the recommendations as approved by the Executive Team.


3. Develop and seek approval for Parks and Leisure Marketing Plan. 1.2 Jun 2014 25%

4. Undertake an operational review of the Leisure Services area specifically direct facility management with view to increasing participation and revenue opportunities.


5. Develop and rollout the overall Parks and Leisure Branding Strategy 1.2 Dec 2013 80%

6. Oversight implementation of Branch aspects of connecting project to improve service quality 4.2 Jun 2014 80%

Variance Report/Prospective Actions for Initiatives not on target:

Corporate Plan Objective


Performance Rating


2.3, 2.5 Branch Budget Performance

Expenditure for the Branch in the range of 0-2% under budget

Revenue for the Branch no more than 1% under budget.

Monthly

2.1, 2.4, 2.5 Branch Capital Budget Performance

90% of budget spent by year end;95% of projects completed are delivered within 5% of budget.

Quarterly

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Performance Rating


2.3 Timeliness of Branch Operating Initiative Completions

90% of initiatives completed by year end Annual

ACTIVITY: PARKS – STRATEGIC DIRECTION


On Target

1. Create a Parks naming register and consult with the community to confirm official names. 1.3 Jun 2014 20%2. Develop a walking trail Signage Strategy in liaison with other agency providers. 1.1 Jun 2014 Complete3. Undertake a Gap analysis and Develop a Parks Hierarchy and standards of infrastructure

provisions for Local Parks.1.1 Dec 2013 80%

4. Develop a survey instrument and undertake community surveys and measure performance and trends in Local Parks (focus on participation and activity trends).


5. Support Planning Strategies in the preparation of Local Area Plans. 1.1 Jun 2014 80%6. Seek representation on the Public Art committee to encourage public art to be included as a

component of district and regional park development.1.3 Dec 2013 Complete

7. Review Botanic Gardens Masterplan 1.2 Jun 2014 0%

Variance Report/Prospective Actions for Initiatives not on target:Review of Botanic Gardens Masterplan is in abeyance due to competing priorities and as the Conservatory and Chinese Garden proposals have taken precedent. Master Plan review will be considered for inclusion in 2014/15 operational plan.



Performance Rating


2.5, 3.1 Customer satisfaction levels

Benchmarking exercise to be carried out. Biannually

ACTIVITY: ACTIVE TRAVEL (WALKING AND CYCLEWAYS)


On Target

1. Implement Signature Active Cairns Project 1.1 Jun 2014 45%

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On Target

2. Implement ‘Healthy Active School Travel’ (HAST) Program which is partly funded by State Government.

1.1 Jun 2014 70%

3. Engage five schools to partake in Healthy Active School Travel 1.1 Jun 2014 Complete4. Undertake Event Program to implement Active Cairns Program 1.1 Jun 2014 70%5. Develop and implement Marketing Strategy to implement Active Cairns Program 1.1 Jun 2014 Complete



Performance Rating


2.5, 3.1 Customer Satisfaction Levels

Equal to or greater user numbers to the previous year

Annually

ACTIVITY: NATURAL AREAS MANAGEMENT


On Target

1. Adopt, promote and implement key actions in Pest Management Plan: 3.1 Jun 2014 70%2. Create GIS layers and site database linkages to identify Council controlled parcels needing

restoration work on a priority basis.3.1 Jun 2014 55%

3. Develop & create Web page and other promotional products for Cattana Wetlands. 1.2 Jun 2014 80%



Performance Rating


1.4, 3.1, 3.4 Sustainable revegetation program completions

Benchmark to be set Monthly

1.1, 3.1 Ratio of resident responses completed to open responses for the wild / feral pest animals programme area

No more than 10% of open customer requests to be overdue for each category

Monthly

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Performance Rating


3.1 Ratio of available hours spent on PMP activities.

50% of all hours worked to be on high priority pest as identified in Pest Management Plan

Monthly

1.4, 3.1 Completion rate for hazard reduction program

Full program delivered Annually

3.1 Number of plants propagated and trees provided for community groups

Propagation rates within 10% of target Monthly

ACTIVITY: BOTANIC GARDENS


On Target

1. Input data in to plant Database in order to better manage the Botanic Gardens collection. 3.1 Jun 20114

75%

2. Continue to develop the Botanic Gardens website to function as a promotional and education tool.

1.4 Jun 2014 75%

3. Deliver annual Botanic Gardens Visitor Centre interpretive program. 1.4 Jun 2014 75%

4. Develop MOU with Society for Growing Australian Plants. 1.1 Dec 2013 90%

Variance Report/Prospective Actions for Initiatives not on target:Memorandum of understanding completed however requires signature of approved council officer. Prepare report to Council recommending MOU be signed by approved council officer.5. Undertake biannual Botanic Gardens satisfaction customer service survey. 4.2 Jun 2014 50%

6. Develop integrated Botanic Gardens Information System. 1.4 Jun 2014 60%

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Performance Rating


1.1, 1.4, 2.4 Numbers of people visiting Flecker Botanic Gardens

300,000 visitors per annum Monthly

1.1, 1.2 Customer satisfaction with Botanic Gardens services

80% satisfaction with services, programs, activities and displays.

Biannually

ACTIVITY: INNER CITY FACILITIES – RECREATION AND LEISURE INFRASTRUCTURE


On Target

1. Rollout upgrade of City Centre way finding signage upgrades. 1.2 Jun 2014 60%

2. Explore a range of green initiatives to display best practice environmental management:Expansion of weather station controlled irrigationUpgrade of public area lighting to LED technologyEnergy management systems for power savingsPublic litter recycling programsMonitoring emergent technologies for potential environmental impact reduction

1.2 Jun 2014 90%

3. Implement programmed replacement of significant street trees within Cairns CBD. 3.1 Jun 2014 Complete

4. Continue rollout of Esplanade LED up-light renewal program. 3.1 Jun 2014 Complete

5. Review user requirements for Esplanade Off Leash Dog Exercise Area. 4.2 Jun 2014 Complete



Performance Rating


1.1, 1.2, 2.3, 3.1

Public satisfaction with presentation of Inner City Facilities.

Target minimum 80% satisfied Quarterly

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ACTIVITY: INNER CITY FACILITIES – OPEN SPACE ACTIVATION


On Target

1. Maintain and expand on strategic partnerships with internal and external organisations to facilitate additional nature based recreation opportunities for the Esplanade parklands.

1.1 Jun 2014 90%

2. Collaborate with community groups, contemporary arts groups and entertainment sector to provide a range of free public performance, displays and exhibitions within Inner City Facilities.

1.1 Jun 2014 90%

3. Implement Policy recommendations for Gordonvale Community Markets and Holloways Beach Community Markets.


4. Develop new Esplanade Website 1.2 Dec 2013 98%

5. Initiate Palm Cove market operations. 1.2 Jun 2014 80%



Performance Rating


1.1, 1.2, 2.3, 3.1

Inner City Community Event Attendance Numbers

Target is to maintain previous year’s attendance levels

Monthly

1.1, 1.2, 2.3, 3.1

Customer satisfaction with quality of events

Target of 80% satisfied. Quarterly

ACTIVITY: INNER CITY FACILITIES – PORT DOUGLAS WATERFRONT RESERVE AND MARKETS



Performance Rating


1.1, 1.2, 2.3, 3.1

Port Douglas Market Stallholder revenue

Target is to maintain previous year’s figures

Monthly

1.1, 1.2, 2.3, 3.1

Port Douglas Reserves Venue Hire

Target is to maintain previous year’s figures

Monthly

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ACTIVITY: SPORT AND RECREATION


On Target

1. Finalise and implement Council Tenures Policy covering community access to and use of Council controlled reserves


2. Work with the State Government to ensure the following co funded Job’s Plan positions meet objectives and deliver improved stakeholder outcomes:

Active Recreation CoordinatorSport and Recreation Precinct Coordinator

1.1 Jun 2014 75%

3. Develop an asset management plan for all Lighting Infrastructure on Council Owned or controlled sporting fields

4.3 Jun 2014 50%

4. Implement the Recommendation within the CRC Court Sports Condition Report within budget parameters


5. Deliver signage upgrades at Council managed facilities in accordance with the Parks and Leisure Signage Suite and Style Guide at the Manunda Sporting Precinct


6. Develop a standard performance management framework for all externally managed facilities that provides commercial incentives for community outcomes


7. Develop and implement a quality assurance framework to monitor performance indicators and reporting responsibilities of key service based contracts


8. Review agreed aspects of the Alley Park Masterplan in partnership with internal stakeholders 1.1 Jun 2014 60%

9. Implement the recommendations from the Division 2 and 3 Community Use Sites Investigation 1.1 Jun 2014 75%

10. Pursue land acquisition for multi-use of difficult to locate sporting groups. 1.2 Jun 2014 50%

11. Pursue land acquisition for sport and recreation activities at Redlynch. 1.1 Jun 2014 60%

12. Develop and implement the Go On, Be Active marketing initiative 1.1 Jun 2014 Complete

13. Recommence the Precinct Coordination Groups at:Alley ParkManunda Sporting Precinct Johnson Park


14. Lead the Review of S&R Grant options for Clubs, Implement the recommendations in partnership with other internal stakeholders


15. Review current approaches and implement the Go Clubs initiatives for a coordinated approach to Club Development


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On Target

16. Deliver Club Workshops on the following topics:Maintenance and Asset ManagementFunding and SponsorshipStrategic PlanningTenures Policy

4.2 Jun 2014 20%

17. Develop and implement the Capital Project Portfolio Document for improved delivery of capital works and better asset management


18. Develop an Club Annual Return Template for mandatory reporting to Council by Clubs occupying Council owned or controlled land


19. Assist Property Service for developing standard documentation for agreements administered under the Tenures Policy


20. Assist in the delivery of major sporting events held within the region:Ironman CairnsSouth Sydney Rabbitohs v Gold Coast Titans Rugby League Premiership GameInternational Mountain Bike EventsGreat Barrier Reef Masters Games AFL Women’s National ChampionshipsRelay for LifeCairns Tennis International2013 National BMX Championships Hockey QLD U18 State Women’s Championships Basketball QLD U16 Girls Championships

1.1 Jun 2014 75%

21. Assist Property Services in completing the Review of Council owned or managed land 4.2 Jun 2014 Complete



Performance Rating


1.1, 1.2, 1.4, 2.3, 3.1

Customer Satisfaction

>80% of customers satisfied Annual

3.3 Percentage compliance with tenure management conditions

100% compliance Biannual

98


ACTIVITY: SPORT AND RECREATION – AQUATIC FACILITIES


On Target

1. Implement the Tobruk Pool Interim Management Arrangement 1.1 Jun 2014 Complete

2. Deliver and Implement the Smithfield Pool Management Tender 1.1 Jun 2014 Complete

3. Deliver and Implement the Marlin Coast Recreation Centre Management Tender 1.1 Jun 2014 Complete



Performance Rating


1.1, 1.2, 1.4, 2.3, 3.1

Pool User Satisfaction Levels

85% or higher satisfaction rating Annual

1.1, 1.2, 1.4, 2.3, 3.1

Pool attendance levels

Increase in attendance on each month from corresponding month in the previous year

Quarterly

3.3 Pool Lease Audits completions

100% compliance Biannual

ACTIVITY: SPORT AND RECREATION – BARLOW PARK


On Target

1. Review existing and develop draft Barlow Park Business Plan. 4.3 Jun 2013 60%

2. Investigate and scope additional playing space at West Barlow/Little Barlow Park 1.1 Jun 2014 Complete



Performance Rating


1.1, 1.2, 1.4, 2.3, 3.1

Number of Events Improved usage of Barlow Park and the increased activation of sport and recreation facilities through supporting of events.

Monthly

99




Performance Rating


1.1, 1.2, 1.4, 2.3, 3.1

User satisfaction levels

85% or higher satisfaction rating Biannual

ACTIVITY: SPORT AND RECREATION – CARAVAN PARKS AND CAMPING GROUNDS


On Target

1. Implement Council's Caravan Parks and Campgrounds business plan, specifically:Implement a new approach to Caravan/Campground Management that :

Reduces operational involvement by Council;Retains Council’s influence over strategic decision making;Provides maximum value for money for Council

Plan and deliver infrastructure upgrades to facilitate the new managementImplement a performance management process to drive key service areas Maximise the promotion and awareness of all facilities within the region




Performance Rating


1.2, 2.5, 3.2, 3.3

Facility usages and participation statistics

More accurate monitoring of usage and identification of trends.

Annual

1.2, 2.5, 3.2, 3.3

Facility user satisfaction levels

85% or higher satisfaction rating Annual

community, sport & cultural services quarterly … · 4/9/2014 · 3. implement processes that...

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