community of practice, empowering huawei. · building a better connected world . 40pt corporate...

www.huawei.com HUAWEI TECHNOLOGIES CO., LTD.

Community of Practice,

Empowering Huawei.

Frankie Lai KM Manager, SCM

Huawei Technology Co., Ltd.

[email protected]

Building a Better Connected World

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Challenges

Solutions KM Frame Journey

Summary Success factor

Why KM? The challenges Huawei facing

01

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Copyright©2011 Huawei Technologies Co., Ltd. All Rights Reserved. 3

~150,000 Employees

16 R&D centers

45 Training

centers

28 Joint innovation

centers

170+ Countries

15 Regional HQs

70,000 R&D employees

Huawei at a Glance

A Global

Leading ICT

Provider

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Development History

0

5

10

15

25

89 90 91 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09

20

10 92 88 87 11 12

1987-1992

Starting-up

1992-2000

Chinese Market

USD in billions

2000-present

International Market

1992-1997

Chinese Rural

Market

1997-2000

Chinese Urban Market

2000-2004

Global Emerging

Market

2004-present

Global Developed

Market

30

35

Year

13

China market

Overseas market

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Serving global leading

operators Focusing on value

industries

Serving hundreds of millions of consumers

Core Businesses

Fixed Network

Wireless Network

Telecom Software

Core Network

Service

Carrier Business

Enterprise Networking

UC&C

IT

SecoSpace

service

Enterprise Business

Devices Business

Smart phone

Home devices

MBB devices

Devices Chipset

Devices Cloud

Consumer Business

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Our Customers

77% of Carrier BG revenue from global top 50

telecom carriers Energy Industry：12 of Top 20 oil and gas

companies

Grid Industry：160+ power companies

Public Sector: 140+ countries including both

government agencies and public sectors

Transportation Industry：145,000+ km highway & railway

Finance Industry：5 of Top 10 banks

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Challenges

Process

No one can get the whole knowledge

People

High turnover makes it difficult to retain knowledge

Platform

Lack of centralized platform to ‘store’ knowledge

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01 02 Why KM? The challenges Huawei facing

What’s our solution & How?Huawei KM Framework and our KM journey

Challenges



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KM Framework

Knowledge Customer All staffs

& managers

Knowledge Supplier Expertise

Integration*

Knowledge Asset Acquire Verification* Share*

Q&A

Browse

Community of Practice share Issue solve discussion

Formal learning Training

Search ilearning

Experience Management L. Before L. During L. After

Group idea management A.I K. Cafe Brain storm

Action L. Future

Search Open space

Video

Practice

Explicit knowledge mgmt

Tacit knowledge mgmt

Idea mgmt

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What is CoP?

Sponsor

"Communities of practice are

groups of people who share a

concern, a set of problems, or

a passion about a topic, and

who deepen their knowledge

and expertise in this area by

interacting on an ongoing

basis."

(Wenger et al 2002 p.4).

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Supply Chain Community

Member：5,951 PV： 1.500,000 Daily PV: 1,862

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Voice from the user

I never expected my question can be solved so quickly!

I can learn so much from this CoP

http://3ms.huawei.com/hi/group/2027879/thread_4130017.html




http://3ms.huawei.com/hi/group/2027879/thread_4107467.html?mapId=3244411&for_statistic_from=all_group_forum








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Interorganizational

Influence

Organizational

Influence

Collaboration Intentional

Knowledge

Transfer

KT through

informal

Networking

Nancy Dixon

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Offline activities- Randomized Lunch Partner

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Offline activities- ‘Break the book’

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Why MBB? The Chabandwidth with 1/10 of Cost

01 02 What’s our solution & How?Huawei KM Framework and our KM journey

Summary The success factors

03

Challenges



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Lessons learn

Quantity > Quality Public space > private space Online > Offline (Face to face)

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Lesson Learn- What makes CoP successful?

Business-focus CoP must create business value

Leadership Support from management

Belief & persistence Trust the value of CoP

People Leader, facilitators team

IT itself, is not a success factor!

Thank you www.huawei.com

Copyright ©2011 Huawei Technologies Co.,Ltd. All Rights Reserved.

The information contained in this document is for reference purpose only, and is subject to

change or withdrawal according to specific customer requirements and conditions.

©2011 华为技术有限公司版权所有本资料仅供参考，不构成任何承诺及保证

The End.

http://www.huawei.com/

community of practice, empowering huawei. · building a better connected world . 40pt corporate...

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