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Our 2012 accomplishmentsTELUS Community Ambassadors are a dedicated group of active

team members and retirees, and, one of the largest corporate-based

volunteer organizations in Canada. More than 2,800 current, former

and retired TELUS team members volunteer as TELUS Community

Ambassadors in 21 clubs in communities across B.C., Alberta,

Ontario and Quebec.

In 2012, our Ambassadors donated 66,935 care items valued at

more than $910,000, including:

■■ 11,751 Comfort Kits (personal hygiene items for the homeless

and displaced families)

■■ 9,660 Kits for Kids (backpacks filled with school supplies for

less fortunate children)

■■ 3,860 Heart and Lung Pillows (for patients after surgery)

■■ More than 41,664 other items such as preemie toques, lap

blankets and finger puppets

Thank you to our TELUS Community Ambassadors who are

making a difference where they live, work and serve.

community cornerI s s u e t w e n t y - t h r e e — S p r i n g 2 0 1 3

T H E N E W S L E T T E R F O R T E L U S R E T I R E E S A N D T E A M M E M B E R S

community ambassadors

TELUS Community Ambassadors help us earn the Prime Minister’s Award

Last December, TELUS received a 2012

Prime Minister’s Volunteer Award, in

the category of Business Leader, which

honours businesses that demonstrate social

responsibility in their business practices.

The Prime Minister’s Volunteer Awards

have been created as a way to recognize

individuals, not-for-profit organizations and

businesses that enrich the lives of others.

TELUS was an inaugural recipient of

this award, which is a direct reflection

of the exceptional contributions of our

Community Ambassador volunteers who

make a significant difference in our local

communities every day. A sincere thank

you and congratulations to each and

every TELUS Community Ambassador

for helping us attain this meaningful

recognition for our commitment to spirited

volunteerism in Canada.

TELUS Community Ambassadors volunteering at the Celebration of Giving in Vancouver. From left to right Jennifer Baroni, Melodie Castelein, Barb Lancaster and Christa Kuszczak.

Prime Minister Stephen Harper and Diane Finley, Minister of Human Resources and Skills Development, present Jill Schnarr, accepting on behalf of TELUS, with the Prime Minister’s Volunteer Award for Business Leader (B.C. and the North) on December 14, 2012.

TELUS in our communities p2

TELUS talk p3

Club updates p4–9

Lotteries p10

In memoriam p10

Calendar of events p11

Key contacts p11

features

Community Corner – TELUS Community Ambassadors

TELUS in our communities

Community Ambassadors awarded Queen Elizabeth II Diamond Jubilee Medal Three members of our Community

Ambassadors family were awarded the

Queen Elizabeth II Diamond Jubilee Medal

for their contribution and dedication to

strengthening volunteerism in the province

and in their communities. The medals were

awarded at Volunteer BC’s – Volunteer

Futures Conference.

The medals were created to mark the 2012

celebrations of the 60th anniversary of Her

Majesty Queen Elizabeth II’s accession to the

Throne and were given to 60,000 Canadians

who showed extensive volunteerism and

served their communities in exceptional ways.

Meet LaurelLaurel D’Andrea was chosen for her

passion in her community to creatively unite

non-profits and businesses throughout

the Central Okanagan. As publisher of

the Beyond 50 Magazine, she combines

personal, family and business interests to

lead by example.

She presents at national and provincial

conferences, sits on boards, chairs events,

raises funds and inspires community

engagement through her business, Beyond

50. Laurel acts as a catalyst to unite

businesses creatively with nonprofits

throughout the Central Okanagan. Laurel is

most known locally for her volunteer activities

with our Community Ambassadors, the

Volunteer Fair, Sunrise Rotary, and the City of

Kelowna Civic and Community Awards.

Meet Gordon “Gordon McGregor, a Metis veteran, was

proudly nominated by the Canadian

Aboriginal Veterans Association. Gordon

has been committed to community service

for most of his life, starting out with service

to the Royal Canadian Air Force between

1954 and 1965. He has been the volunteer

treasurer of the Metis Nation BC veterans

committee for the past four years, and

is also the Kootenay representative of

the organization. A proud member of the

Community Ambassadors family, he’s also

served organizations such as: Living in

Retirement, Meals on Wheels, the MS Bike

Tour and also raised funds for Kootenay

Lake Hospital. Gordon has an impressive

resume in that he was the director of

communications for the 1989 BC Winter

Games in Nelson, and president of Morning

Mountain Ski Hill when his kids were

growing up.

Meet KathyKathy Nadalin has been a true example of

dedication to community service in Prince

George and has generously given her

time to help others for many years. Kathy

is a 35-year member of the Order of the

Eastern Star, which focuses on raising funds

for cancer research and she has been a

president of the Elder Citizens Recreation

Association for three years.

Although she retired from TELUS over

a decade ago, she has been actively

volunteering her time at an almost full-time

rate. She has also been secretary of the

TELUS Community Ambassadors Club

in Prince George for the last eight years.

Kathy is all about rolling up her sleeves

and pitching in to lend a hand. She has

been known to scrub dishes in the centre’s

kitchen, do spring cleaning in the facility,

and helps make thousands of pounds of

cookie dough for the group’s annual cookie

dough fundraiser. A shining example of

spirited volunteerism in Prince George,

Kathy was awarded her medal in February

by the local MLA, Shirly Bond.

Laurel D’Andrea, winner of the Queen Elizabeth II Diamond Jubilee Medal, with Dawn Wilkinson, who nominated Laurel for the award.

Taghum’s Gordon McGregor was one of three local aboriginal veterans awarded the Queen’s Diamond Jubilee Medal.

Kathy Nadalin, Community Ambassador and president of the Elder Citizens Recreation Association received the Queen’s Diamond Jubilee Medal.

Showing we care through Team TELUS Cares

Team TELUS Cares underpins our ‘we give

where we live’ philosophy by engaging and

mobilizing the TELUS team through three key

programs: Team TELUS Charitable Giving, Dollars

for Doers and our annual TELUS Day of Giving.

In 2012, TELUS Day of Giving took place on

May 26, bringing together 12,515 volunteers at

400 activities across Canada. Over 1,000 TELUS

Community Ambassadors actively participated

in TELUS Day of Giving and pitched-in in many

meaningful ways, such as:

■■ Cooking breakfast for St. Vincent de Paul

patrons in Prince George

■■ Assembling over 9,600 Kits for Kids

across the country

■■ Painting, cleaning and baking at

Ronald McDonald House in Red Deer

■■ Serving 400 meals at an

Ottawa Mission lunch

Since its inception in 2006, TELUS Day of Giving

has brought together 65,465 Canadian team

members, retirees, family and friends to volunteer

at 1,650 activities benefiting the communities

across the country. This year the eighth annual

TELUS Day of Giving will take place on May

25, 2013. Registration will open in late April. To

register, visit telus.com/community/register.

Dollars for Doers program recognizes and

rewards the community volunteer work of our

team members and retirees. Once you record

a minimum of 50 hours of volunteer service in

a year, you are able to direct a $200 grant to

the registered Canadian charity or non-profit

organization that matters to you. As a retiree, if

you record over 200 volunteer hours, TELUS will

donate $400 to the registered Canadian charity

of your choice. To begin registering your 2013

volunteer hours please visit

telus.com/community/register.

Through the Team TELUS Charitable Giving

program, TELUS matches team member

donations enabling them to support the causes

they are most passionate about. In 2012, TELUS

and program participants donated $6.8 million to

over 2,800 registered Canadian charities. These

organizations support many causes, including

health and well-being, the environment, arts and

culture, hunger, homelessness, literacy, education,

and disaster relief.

Thank you for your support!Thank you for your active participation in Team

TELUS Cares programs. We encourage you to

take part in TELUS Day of Giving on May 25

and Dollars for Doers which is open now. If you

have any questions or feedback, please contact

[email protected]. Congratulations to Laurel, Gordon and Kathy!

TELUS Community Ambassadors – Community Corner

TELUS talk

Seven more TELUS Community Ambassadors become Legends

TELUS Legends is an award program celebrating

current and former team members who have

consistently lived our values and made significant

contributions to our legacy. The award is a

celebration of a lifetime of contribution and the

highest recognition possible at TELUS.

Considering what our Community Ambassadors

do in our communities – their dedication to

volunteering for so many meaningful events

and organizations, it isn’t a surprise that so

many TELUS Legends are also Community

Ambassadors.

For the second half of 2012, we have seven

more Community Ambassadors to add to the

prestigious list of TELUS Legends.

■■ George Gardiner, Edmonton

■■ Judy Haynes, Kamloops

■■ Pearl Koochin, Vancouver

■■ Nancy McGuire, Central Island

■■ Marge Witton, West Kootenay

■■ Terry Wright, Ottawa

■■ Bert Yeudall, Edmonton

“TELUS Legends are highly regarded for their

contributions to building our company’s legacy

and shaping our growth strategy and brand

promise – the future is friendly – for the benefit of

our customers, communities, team members and

shareholders,” says TELUS CEO Darren Entwistle.

In recognition of their contributions, each of these

deserving Community Ambassadors will receive:

■■ A congratulatory letter and gift for

themselves and their family

■■ A framed certificate, a professional

photo memento and an exclusive

commemorative coin

■■ A $500 donation on their behalf to a

local charity

■■ Entrance into a virtual and physical

TELUS Legends Gallery hall of fame

To view all of this year’s winners visit:

about.telus.com/community/

english/about_us/company_overview/

telus_awards/legends.

For more information on the Legends Award or to

nominate a retiree, please email

[email protected].

Congratulations to all our newest TELUS

Community Ambassador Legends award

recipients!

Great minds bring great ideas to better serve our customers

TELUS retiree Rhonda Coleman wrote to

TELUS president and CEO Darren Entwistle

with the suggestion that our SOS tool

should be extended to TELUS retirees in

order to help further enhance our ability to

address our customers’ concerns.

As a result of her great idea, a new solution

has been created to support our retirees in

helping their family members and friends

who are experiencing issues with their

TELUS services. Retirees and Community

Ambassadors can now direct their contacts

to: [email protected] where SOS

support team members will respond within

48 hours of receipt.

Thank you to Rhonda for her excellent

recommendation and for her tremendous

commitment to delivering the best customer

service experiences at TELUS.

TELUS completes non-voting share exchange effective February 4

This past February, TELUS completed its

exchange of all non-voting shares for common

shares on a one-for-one basis.

At a shareholder meeting in October, TELUS

shareholders approved the company’s revised

proposal to exchange non-voting shares into

common shares on a one-for-one basis. Of the

votes cast, 62.9 per cent of common shares and

99.5 per cent of non-voting shares were in favour

of the exchange.

In December, the Supreme Court of B.C.

approved the share exchange and dismissed

Mason Capital’s appeals. However, Mason

filed a further appeal and the court issued a

stay postponing the exchange until this appeal

was concluded. Mason announced in January

that its previously-reported hedged position of

approximately 19 per cent of TELUS common

shares had been reduced to 3.4 per cent.

On January 25, Mason and TELUS agreed

to abandon all litigation, allowing the share

exchange to be completed effective on February

4, 2013. The agreement did not involve the

payment of funds to either party. TELUS now

has a single class of 326 million common

shares, which are trading on the New York Stock

Exchange (NYSE) for the first time, as well as the

Toronto Stock Exchange (TSX). Having a single

class of widely traded shares should benefit all

shareholders through enhanced marketability

and trading volumes and enhances TELUS’ track

record of excellence in corporate governance.

TELUS non-voting shares were delisted from

the NYSE on February 4 and from the TSX on

February 8. TELUS common shares were listed

and began trading on the NYSE on February 4

under the symbol “TU,” the same symbol under

which TELUS’ non-voting shares had traded

previously. The additional common shares issued

began trading on the TSX on February 11 under

the current symbol ‘T.’

Registered shareholders who held non-voting

shares certificates do not need to take any action.

A DRS (Direct Registration System) advice form

was mailed to registered shareholders for the

total number of common shares received upon

the exchange. This allows registered shareholders

to hold their new common shares in “book-entry”

form without having a physical share certificate.

TELUS’ agent Computershare mailed the DRS

Advice forms to registered holders of former non-

voting shares on February 13, 2013.

For more visit telus.com/investors.

Empowering youth to reach their fullest potential

We believe that every young person, regardless

of their financial means or where they live, should

have access to healthcare, education, sports

and the arts to help them thrive and succeed.

Through our new Youth in Philanthropy program,

we are committed to educating and empowering

youth through technology to improve their quality

of life and enable them to reach their full potential.

Through our actions, initiatives and funding,

TELUS is focused on igniting positive societal

changes and building the momentum of young

people making a difference in their communities

and around the world. We recently announced a

five-year partnership as national co-title sponsor

of We Day – a youth empowerment event

organized by an extraordinary organization, Free

The Children. The TELUS team is honoured to be

collaborating with Free The Children, leveraging

our technology and sharing our social networks

to inspire and engage youth in the causes that

are important to them.

In 2013, TELUS, in collaboration with Free The

Children, is launching a new in-school initiative

and curriculum called Give Where You Live – a

philanthropy speaking tour, workshop and

educational program for grade 8 to 12 students in

British Columbia. Together with Free The Children,

we will significantly advance our shared goal to

instil a passion for philanthropy in youth in order

to create a better world. TELUS hopes to launch

the program across Alberta and Quebec in the

2013-2014 school year and in other regions of

Canada in the years ahead.


Barrie

The Barrie Community Ambassadors club held

its first event called the Chair-ity Auction where

team members refurbished old chairs with new

paint and upholstery. The chairs were auctioned

off on the TELUS social media channel, Buzz,

and the winning bids raised $1,000 for Habitat

for Humanity. Another successful event was the

Alzheimer’s Auction where team members bid

furiously for their favourite items such as specialty

gift baskets. The annual Coffee Break bake sale

was also a huge success, raising over $3,000

from the sale of homemade and donated cakes,

cookies, cupcakes and other treats. The Barrie

team won the Golden Coffee Cup for the sixth

year in a row! The trophy goes to the group that

raises the most money at its Coffee Break event.

The Club supported a variety of local causes

last year including: Movember, to raise funds

for Prostate Cancer research; a cereal drive for

the David Busby Centre, for those affected by

poverty; and the Help Portrait, which sets up free

family photo sessions for those who could not

normally afford them.

Over the holidays, the team helped local families

dealing with financial struggles by providing toys

and other gifts for the children. All of the gifts

were wrapped and delivered before Christmas so

that each family could have gifts under their tree

on Christmas Day.

Twenty-one Barrie TELUS Community Ambassdors, family and friends volunteered with Help Portrait to provide less fortunate families with a family portrait session during this Christmas holiday season.

Community Ambassadors club updates

East Kootenay

The East Kootenay Community Ambassadors

club had a very busy year participating in the

TELUS Walk to Cure Diabetes, holding a garage

sale for charity, hosting a Christmas party for

seniors and so much more.

In October, some of the Ambassadors travelled

to Creston to meet with the seniors who are

knitting our popular comfort items for us.

Without these ladies knitting for us we wouldn’t

be able to help the many seniors and children

who benefit from these care items.

The Ambassadors in Cranbrook delivered 20

Baby Bags to the Cranbrook Hospital during the

holidays and 60 Seniors Bags were delivered to

the Green Home.

East Kootenay TELUS Community Ambassadors Clive and Diane Brown at the annual Retiree Holiday Dinner.

We have a passion for growth

Calgary

The Calgary Community Ambassadors club has

been quite busy sewing care items, preparing

meals at the Mustard Seed, selling poppies for the

Legion in various locations, donating winter items

to the Salvation Army and participating in the

Salvation Army kettle program throughout Calgary.

Over $350.00 was collected at the annual retiree

holiday luncheon and donated to the Children’s

Cottage and Brown Bag Lunch Program along

with more than 1000 food items donated to the

Veteran’s Food Bank. Over the holidays, Calgary

TELUS Community Ambassador Randy Fray at Samaritan’s Purse in December packing shoe boxes for less fortunate children.

ambassadors volunteered at the Children’s

Christmas Party held at the Jubilee Auditorium.

Other ways the group lent a hand in the

community included volunteering at Samaritan’s

Purse by sorting shoe boxes filled with items for

children in other countries and participating in

the Calgary Free The Children We Day event for

global change. In the true spirit of Christmas, the

Club adopted two families and 15 seniors from

the Rotary Kerby Seniors’ Abuse Centre to help

make their holiday season brighter.

Kamloops

The Kamloops Community Ambassadors club

joined together to provide hundreds of items

for the local community, including: beautiful

handmade items for our Baby Bags; seniors lap

blankets; Kits for Kids; and Heart Pillows. They

continue to support local charities such as JDRF,

Wendy’s Dreamlift, Crimestoppers, the Kamloops

Hospice, Boys and Girls’ Club, New Life Mission,

Kamloops North Thompson Heritage Fair and the

Food Bank’s baby program.

Prince George TELUS Community Ambassadors donated $500 to Christmas Amalgamated.



Central Island

The Central Island Community Ambassadors

club helped provide food and serve meals

for those in need at the Salvation Army

Food Kitchen. They donated more than

250 Comfort Kits for all the guests and the

team’s efforts were deeply appreciated.

The team also filled Christmas stockings

and provided fleece and crocheted blankets

for seniors without families at Christmas at

Malaspina Gardens. Another member knitted

children’s toques that were donated to

Family Services and Comfort Kits were given

to Nanaimo Haven House for women and

children in need. The TELUS Christmas lunch

also raised $1,170 for the Breakfast Club in

Nanaimo, which serves breakfast and bagged

lunches to families and others in need.

Central Island TELUS Community Ambassador John Conway presents a handmade lap blanket to a resident at Malaspina Gardens Seniors home to keep warm for the holiday season.

Edmonton TELUS Community Ambassadors showing off their handmade knitted items.

Edmonton

The Edmonton Community Ambassador

club was active with a variety of events,

including the annual golf tournament

in the fall to collect much-needed food

items for the Edmonton Food Bank and

two furniture sales to raise funds for local

charities.

In terms of collecting specialty items,

the team gathered winter wear for the

Salvation Army; cloths, crafts and toys

for KIDS Kottage; snow suits for the

Basically Babies organization; Heart and

Lung Pillows for patients in hospitals; lap

robes and blankets for senior centres;

and Christmas socks for the Stollery

Children’s Hospital.

The Ambassadors were also active in

schools. They organized the yearly READ

IN week at six schools across Edmonton

and delivered more than 1,300 books to

participants. They also helped refurbish

key boards through our Computers for

School program and build chairs for a

kindergarten daycare centre.

Fraser Valley

The Fraser Valley Community Ambassadors

club kicked off the year by presenting Muscular

Dystrophy Canada with a cheque for $3,200,

which was raised at the Lower Mainland

Christmas dinner. They also delivered more than

350 lbs of food for the Friends in Need Food

Bank in Maple Ridge, which was collected at the

retiree holiday dinner. A big thank you to all of you

who volunteered at the dinner!

The small yet busy club also remains active with

knitting, sewing, serving meals and volunteering

at community events. Each month, the club

sells pocket books on the fourth floor at the

Brian Canfield Centre. Please contact Marion

at 604-594-8205 or Linda at 604-461-9892 to

donate used books or your leftover yarn and

fabric.

A big thank you to those who have already

donated yarn, fabric and books to us.

The Fraser Valley club meets on the fourth

Tuesday of the month at the Centennial Centre in

New Westminster (near the Canada Games Pool)

at 11:30 a.m. An invitation goes out to retirees

and team members to come out and join the club

and share time with new and old friends.

The club will be participating in TELUS Day of

Giving at Royal Kwantlen Park in Surrey on May

25, 2013. All team members and retirees are

welcome to participate.

In June the club will be volunteering at JDRF Walk

in Abbotsford and the Muscular Dystrophy Walk.

If you would like to volunteer, please feel free to

contact Linda at 604-461-9892.

The Fraser Valley club presents a cheque to Muscular Dystrophy representatives Keith Knight and Alyssa Goad.


Red Deer

The Red Deer Community Ambassadors club has

been busy supporting Poplar Ridge Elementary

School and The Pines Seniors Care Facility. Our

Ambassadors worked with the school to provided

financial support to make the holiday season

brighter for local seniors who reside at the care

home. They quietly secured a wish list of items

for each resident such as slippers, books and

treats. Each senior resident received a Christmas

present and a handmade card delivered by the

ambassadors and school children.

Plans for 2013 include participating in the

Canadian Cancer Society’s Relay for Life,

collecting socks and other winter items for the

less fortunate and supporting a local organization

who prepares school lunches for local children

who would otherwise go without.

Red Deer TELUS Community Ambassadors worked alongside Poplar Ridge Elementary School to provide holiday cheer for the residents at The Pines Seniors Care Facility.

Ottawa

The Ottawa Community Ambassadors team members knitted more than 90 pairs of slippers for the

Children’s Hospital of Eastern Ontario and filled more than 100 Christmas bags with hats, gloves or

mittens for the Ottawa Mission, the Sheppard’s of Good Hope and St. Josephs Women’s Centre.

The team also served lunch at the Ottawa Mission, and presented a cheque to the Take a Veteran to

Dinner organization. They had volunteers participating in the Canadian National Institute for the Blind

(CNIB) gift wrapping event at a local shopping centre during the holidays. This event helped raise

money for various CNIB projects.

15 Ottawa TELUS Community Ambassador volunteers served lunch to more than 400 men at The Ottawa Mission.


We have the courage to innovate

Okanagan TELUS Community Ambassador volunteers at the 2012 Run for the Cure in Kelowna.

Okanagan

The Okanagan Community Ambassadors club

spent countless volunteer hours preparing for

the 2012 Run for the Cure in Kelowna. More

than $253,000 was raised in Kelowna and

without the support of dedicated volunteers

none of this would happen.

Care for Our Community was an

overwhelming success in Kelowna.

Countless people received warm clothing,

warm boots and a warm meal at Kelowna

Gospel Mission thanks to the TELUS

Community Ambassador team. All of the

cold weather items collected were donated

to the Kelowna Gospel Mission and three

other agencies to help those less fortunate

during the cold months. All donated items

were donated to the community after a

promotion in Beyond 50 Magazine, local

radio stations and through social media.

Vernon Community Ambassadors

presented crocheted angel blankets and

new born baby hats to the maternity ward

of Vernon Jubilee Hospital.

Penticton Ambassadors delivered a donation

cheque to the South Okanagan Similkameen

Medical Foundation.

If you live in the Okanagan and want to have

fun, enjoy a few laughs and donate some

time, check out the 2013 volunteer calendar

at welcometokelowna.com/beyond_50/

telus_ambassadors


In 2013 a new TELUS Community Ambassador club formed in Quebec City. From left to right: Brigitte Giguère, Secretary, Martine Perreault, Club Reporter, Joan Morin, Fundraising Coordinator, and Sébastien Vachon, Social Coordinator.


Prince George TELUS Community Ambassadors Diane Girard, Anita Connell and Carol Lloyd delivered Baby Bags to Bulk Valley Hospital, Wrinch Memorial Hospital, and Mills Memorial Hospital.

Prince George

The Prince George Community Ambassadors

club held the TELUS Christmas Gala which

raised funds for Parkinson’s disease as well

as items for the local food bank. The Tuesday

morning girls are back at work sewing Heart

Pillows, Baby Bags and have already started on

Christmas stockings. Last year 182 stockings

were sewn, decorated and filled with age and

gender appropriate gifts for needy children in the

area. The club hosted a number of fundraising

events such as the craft and bake sale, the hot

dog sale and pop can recycling. Prince George

Community Ambassador Kathy Nadalin was

nominated for Prince George’s Volunteer of the

Year award for her work on the seniors’ bag

program, Angel Project and many other volunteer

initiatives.

Quebec City

We’re pleased to introduce our newest Ambassadors Club, Quebec City.

The Quebec City Community Ambassadors club

is thrilled to be a part of the TELUS Ambassadors

family. The team held Christmas parties for

Social Clubs Ste-Marie-de-Beauce and is

looking forward to making a real difference in the

community in 2013!

Montreal TELUS Community Ambassadors volunteered over the holidays at La foundation Dr. Julien helping disadvantaged kids and their families.

Montreal

The Montreal Community Ambassadors club

supports many diverse community organizations

in the Montreal area such as Le Phare Enfants &

Familles, the Lighthouse Children and Families,

La foundation Dr Julien and Lakeshore Hospital.



Toronto Central

The Toronto Central Community Ambassadors club donated Kits for Kids,

back packs filled with essential school items to Ephraim’s Place and the First

Nations School and Comfort Kits, bags filled with essential hygiene items to

Covenant House and Eva’s Phoenix. The club also held Holiday Food Drives

for Fort York Food Bank and collected shoes and eyewear for The Bridge.

The club gave their time by supporting a variety of organizations such as:

Mount Sinai Hospital, Canadian Blood Services, Computers for Schools,

Epilepsy Toronto, Sick Kids Hospital, United Way, Weekend to End Women’s

Cancers Walk, Best Buddies, Ronald McDonald House and more.

The club hosted several fundraisers throughout the year to raise money for

Best Buddies, Ronald McDonald House, United Way and many more.

Thank you to our volunteers who helped make 2012 such a successful year!

Toronto Central TELUS Community Ambassadors volunteered at a TELUS sponsored Community Day at Ontario Science Centre.

Toronto East TELUS Community Ambassadors donated their hands and $5,000 to a local Habitat for Humanity build. From left to right: Chantelle Walters, Kent Fletcher, Andrew Gemon, Vanessa Balzan, Maudriana Sinclair, Zelma Kelly, Marcia Johnson, Vonnette Cooper, Michael Bonder and in front: Roxanne Reid.

Toronto East

The Toronto East Community Ambassadors club took part in a

Habitat for Humanity build and raised $5,000, which allowed a

family to enjoy the holidays in a new home. A number of events

helped raise over $200,000 for the United Way Toronto, including

a breakfast launch, pumpkin carving contest, barbeque, charity

fair, luncheon and more. The team’s fundraising made the holidays

a lot brighter for many youth and families at the Malvern Resource

Center and the Stop Community Food Centre.

South Island

The South Island Community Ambassadors club was proud to raise more

than the $10,000 to support a family with a child undergoing an organ

transplant, with the money going to the David Foster Foundation. The team

raised the money by holding a giant garage sale, a baseball tournament

and a barbeque.

The team helped fill Christmas Stockings for the Margaret Laurence

House and donated toasters and coffee makers to the organization. They

supported Jeneece Place and visited seniors at Abbey Field House Seniors

Home. Many of the members were at the Mayfair Mall during the month of

December wrapping presents with the money going toward the Mustard

Seed. A few of our members also distributed Christmas Baskets for people

in need and Baby Bags for local hospitals.

A special thank you to Anne Draper who bakes cookies every Monday at

Jeneece Place for the families.

The club is busy already this year with events such as Rink in the Pink and

Caring for the Community, along with assembling Comfort Kits and Baby Bags.

A big thank you to our volunteers who help us give where we live. From left to right: South Island TELUS Community Ambassadors Dana Shea, Jeannie Shea, Bill Parkes and Connie MacDonald.

We believe in spirited teamwork


West Kootenay

The West Kootenay Community Ambassadors

club filled and distributed goodie bags for seniors

who would otherwise not receive anything for

Christmas. Members helped man the Salvation

Army kettles at the Neslon Mall over the holidays

and others helped assemble hampers for the

organization.

During the Christmas banquet, the team collected

a truckload of food for the food bank and raised

money through 50/50 for Friends of the Family,

which helps parents travel to the Lower Mainland

to be near their kids who need medical attention.

The Ambassadors also delivered Meals on

Wheels, volunteered at the MS Glacier Bike Ride

and prepared Comfort Kits, Baby Bags, Soles for

Souls, Koats for Kids and Kits for Kids.

TELUS Community Ambassadors and team members filled more than 1,400 Christmas Stockings in Vancouver. From left to right: Eunice Roberts, Hilliary Simpson, Ross Simpson, and Sharon Yli-Villamo.

West Kootenay TELUS Community Ambassadors filled and donated 45 Senior Christmas Bags to those less fortunate. Left to right: Holly Hasenkox, Harvey Craig, Marge Witton and Donna Johnson.

After another successful year, the Upper Island TELUS Community Ambassadors hosted a thank you retiree holiday dinner.


Vancouver

The Vancouver Community Ambassadors club was active preparing and distributing Comfort Kits,

Kits for Kids, Christmas bags for seniors, Heart Pillows, Baby Bags, and warm coats and blankets for

homeless shelters. The team also knitted toques, scarves, baby blankets, lap blankets, slippers and

sweaters for various organizations. They contributed food and clothing to three schools via the Adopt-a-

School program and supported 10 local elementary schools with new books for their libraries.

This year’s Christmas Stocking Program was also a great success as stockings were donated to nine

agencies this year. The team also supported organizations such as: JDRF, Canadian Cancer Society,

Minerva Foundation, Canuck Place, Arts Umbrella, Pride at Work, BC Seniors Games, Muscular

Dystrophy, Burnaby Hospital, Rhythm of Life and more.

Upper Island

The Upper Island Community Ambassadors club had a productive year. They held a food drive for the

Campbell River Food Bank during their annual Christmas dinner. The team also distributed Heart Pillows

for patients post-heart surgery, filled Baby Bags for the Campbell River and Comox Hospitals and put

together Kits for Kids to donate to local schools.

A big thank you to all of our Rimouski TELUS Community Ambassador volunteers who give their time, hearts and hands to give where we live.

Sunshine Coast TELUS Community Ambassadors donated six computers to the Gibsons and District Public Library. From left to right: Manjit Kang, Jack Carlson and Lynda Kennedy, library outreach and community partnership coordinator.

Sunshine Coast

The Sunshine Coast Community Ambassadors

club donated six computers to the Gibsons &

District Public Library. The team refurbished the

computers and made all the necessary software

upgrades so they could be used for the library’s

Lifelong Learning programs and be offered free of

charge for use at the centre. The team also

presented a $4,000 cheque to the Sunshine Coast

Community Services Society to support program

costs for the 12th Annual Children’s Festival and

Duck Pluck Raffle. The festival is an important

fundraiser for the society’s children’s programs.

The donation was made possible through the

TELUS Sea-to-Sky Community Action Team.


50/50 retiree lottery winnersAlbertaSeptember Katherine Young Edmonton $1,758.00

October Karen Lundquist Peace River $1,766.00

November William Morison Lacombe $1,760.00

December Carolyn Thon Edmonton $1,792.00

January Anne Swist Edmonton $1,796.00

British ColumbiaSeptember Bev Gray Surrey $3,075.00

October Gordon Cameron Burnaby $3,080.00

November William Parkes Sooke $3,107.50

December Ray Wykes Campbell River $3,105.00

January Carol Roome Duncan $3,095.00

Team member payday lottery winnersAlbertaSeptember 6 Scott Pulvermacher Calgary $4,578.00

September 20 Brandi Carter Calgary $4,579.50

October 4 Terry Gall Edmonton $4,561.50

October 18 Ken Scott Calgary $4,555.50

November 1 Gordon Hill Calgary $4,554.00

November 15 Jann Chappus Calgary $4,549.50

November 29 Anna-Maria Matsui Calgary $4,536.00

December 13 Susan Stefan Calgary $4,533.00

December 27 Bill Scott Edmonton $4,519.50

January 10 Scott Pook Calgary $4,543.50

January 24 Jennifer O’Neill Calgary $4,458.00

February 7 Kevin Cotton Calgary $4,657.50

British ColumbiaSeptember 6 Terry Hickey Burnaby $6,309.00

September 20 Wanda Dunlop Burnaby $6,316.50

October 4 Susan Lightheart Burnaby $6,301.50

October 18 Darrel Decker Burnaby $6,285.00

November 1 Jack Oerlemans North Vancouver $6,289.50

November 15 Elsa Lun Burnaby $6,297.00

November 29 Lowell Dumonceaux Prince George $6,285.00

December 13 Debra Duke Victoria $6,288.00

December 27 Ryan Sigurdson Burnaby $6,280.50

January 10 Tika Jeyasingam New Westminster $6,300.00

January 24 Kim Pryce Kelowna $6,295.50

February 7 Rachel Martell Prince George $6,357.00

In memoriamIf you would like to include the name of a TELUS retiree who has passed away, contact

Stephanie Franco at [email protected] or 1-866-697-8184.

Permission from the family is required before we can post a name.

Name of retiree Date of death Place of residence Betty Robinson December 28, 2011 Burnaby, BC

Heiki Oyamaa April 15, 2012 Maple Ridge, BC

Josephine Des Rochers April 21, 2012 Surrey, BC

Elizabeth Dianne Shatzko-McAlister June 16, 2012 Duncan, BC

Karl Heinz September 20, 2012 Nanaimo, BC

William (Bill) Smith October 12, 2012 Richmond, BC

Brian Gray January 23, 2013 Victoria, BC

Strengthening our brand with your acts of kindness

You may have heard a lot about our

collective goal to become the most

recommended company in the markets

we serve by our customers. We measure

our progress by regularly surveying our

customers to determine their Likelihood

to Recommend (L2R) our products and

services. TELUS’ reputation and brand

image will be partly measured on our

customers’ perceptions of how TELUS

invests in local communities and how

TELUS acts responsibly in society.

The extensive efforts of our Community

Ambassadors play a key role in building

our customers’ likelihood to recommend

TELUS. Why? TELUS Community

Ambassadors have positively influenced

the quality of life in the communities

where we live, work and serve for more

than 100 years. Your efforts go a long

way to create positive perceptions and

attitudes about TELUS in the eyes of

our customers. Indeed, our Community

Ambassadors are helping strengthen the

resilience of our brand reputation. That’s

the L2R connection.

Thank you to the TELUS Community

Ambassadors.

Go green: Get TELUS bills and Community Corner

online and by email

Did you know you can receive your TELUS bill and

Community Corner newsletter online and by email?

Going paperless will save you time and money

and reduce the amount of paper used by TELUS.

Here’s how:

■■ Join the 1.28 million TELUS customers who

have gone paperless.

Visit telusmobility.com/Billing-Support/

go-paperless to sign up for TELUS eBill.

■■ Get Community Corner delivered

straight to your inbox — contact us at

[email protected].

We embrace change and initiate opportunity


Key contacts for the TELUS Community Ambassadors

British Columbia

B.C. 50/50 lottery

Ross Simpson 604-432-2519 1-877-334-5050 [email protected] (Tues. and Thurs.only)

B.C. provincial programs Bobby Farr 604-432-5825 [email protected]

Central Island

Glen Husband 250-390-6616 [email protected]

Karen Conway 250-758-2288 [email protected]

East Kootenay

Edith LeClair 250-426-3131 [email protected]

Les Radcliffe 250-426-5441 [email protected]

Fraser Valley

Linda Jackson 604-461-9892 [email protected]

Evelyn Finlayson604-581-6667

Kamloops

Pat [email protected]

Judy Haynes 250-578-8414 [email protected]

Okanagan

Al Tiller 250-717-3075 [email protected]

Prince George

Jean Brien [email protected]

Lorri Kidd 250-565-3345 [email protected]

Salmon Arm

Pat MacLeod 250-835-8837 pmacleod1@ airspeedwireless.ca

South Island

Donna Davidson 250-544-0044 [email protected]

Maureen [email protected]

CALENDAR OF EVENTS

Corporate contacts TELUS Community Ambassadors

6 - 768 Seymour Street Vancouver, B.C. V6B 3K9 [email protected]

Stephanie Franco 1-866-697-8184 (toll free) [email protected]

Team TELUS Cares

Dollars for Doers and Team

TELUS Charitable Giving

1-855-697-8183 (toll free)[email protected]

Pension contacts AB/B.C. and QC pension

Mercer 1-877-768-3587

B.C. TWU pension

Jane Olsen Payment clerk 604-430-1317

Club contacts

Alberta

Alberta 50/50 lottery

Mercer 1-877-768-3587

Alberta provincial programs

Gary Silsbe 780-508-1306 [email protected]

Calgary

Marilyn Papp 403-282-1088 [email protected]

Lesley Ritchie 403-236-3630 [email protected]

Calgary workshop

403-530-5252 [email protected] www.telusplanet.net/public/ cpsclg1

Edmonton

Bonnie Frederick 780-465-5357 [email protected]

Linda Ardiel 780-475-7892 [email protected]

Edmonton workshop

780-451-0713 [email protected]

Red Deer

Theresa [email protected]

TELUS Community Ambassador Convention and Awards DinnerApril 8 - 9, 2013

National Volunteer WeekApril 21 – 27, 2013

TELUS Day of GivingSaturday, May 25, 2013

Team TELUS Charitable Giving deadlineManual form due October 18, 2013

Online due October 25, 2013

Dollars for Doers deadlineManual form due November 15, 2013

Online due December 31, 2013

National Philanthropy DayFriday, November 15, 2013

Upcoming Club Events

Calgary Stampede LuncheonMonday, June 24, 2013, 12 noon

Elbow Park Exchange

Pre-registration required - Limited seating (70)

Tickets $5.00 per person

Call Shirley 403-240-4777 to buy tickets May 1 – June 8

Sunshine Coast Summer BBQ Thursday, July 25, 2013

For details, contact Manjit Kang at [email protected]

20th Annual Rustic Open Golf TournamentSunday, July 21, 2013, 10:00 a.m. Shotgun Start

Tall Timber Golf Course, Langley, BC

Hosted by TELUS Retirees Men’s Golf Club for TELUS

(BCTel) employees, retirees (and their families)

For entry form visit: golftalltimbers.com

For more information, contact Dan Antonelli 604-522-8816

Calling all retired Lower Mainland golfersTELUS Retirees Men’s Golf Club plays every Thursday

from late March to late October

Tee times start at 8:30 a.m.

Guildford Golf and Country Club

7929 152nd Street, Surrey, BC.

For more information, please contact John Nordgren

at 604-575-0086

Sunshine Coast

Manjit Kang 604-886-4964 [email protected]

Upper Island

Gordon Cromer 250-923-4668 [email protected]

Shirley Harris 250-339-5917 [email protected]

Vancouver

Patti Armstrong604-525-6505 [email protected]

Vernon

Colleen Dix250-558-8585

West Kootenay

Marge (Gould) Witton 250-352-5454 [email protected]

Jean Peloso 250-352-6998 [email protected]

Ontario

Barrie

Brenda Simpson 705-792-3641 [email protected]

Ottawa

Terry Wright 613-266-4877 [email protected]

Toronto Central

Crystal Brummell 416-883-4592 [email protected]

Toronto West

Maureen [email protected]

Toronto East

Vonnette [email protected]

Quebec

Montreal

Jeannot Martel514-788-8249 [email protected]

Quebec City

Jo-Ann Bourque 418-977-9101 [email protected]

Rimouski

Josée Lévesque 418-722-1433 [email protected]

Des ambassadeurs communautaires reçoivent la Médaille du jubilé de diamant de la reine Elizabeth II

Strengthening our brand with your acts of kindness

(see page 10)

What’s inside: TELUS Community Ambassadors help us earn the Prime

Minister’s Award > Our 2012 accomplishments > Showing we care through Team

TELUS Cares > Community Ambassadors awarded Queen Elizabeth II Diamond

Jubilee Medal > Seven more TELUS Community Ambassadors become Legends >

TELUS completes non-voting share exchange effective February 4 > Empowering

youth to reach their fullest potential > Great minds bring great ideas to better serve

our customers >


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