communiquest magazine - february 2015 (semimonthly)
DESCRIPTION
"Breakinig News, Travel Tips, and More for the M&I Industry"TRANSCRIPT
1
2
Visionary, Founder, and Master Coach
President
Marketing Vice President
General Comptroller
Corporate Business Director
Corporate Quality Director
Electronic Publishing
Content and Editing
Managing Director —MyDay Travel
Corporate Headquarters:
Mexico IVI DMC² Puerto Vallarta & Riviera Nayarit, Mexico City, & Central Mexico Jaime NELO Regional Managing Director [email protected] IVI DMC² Los Cabos Mario FOSTER Regional Managing Director [email protected]
The Caribbean
IVI DMC² Dominican Republic Genaro ALMONTE Regional Managing Director [email protected]
Central America IVI DMC² Guatemala, Belize, El Salvador, & Honduras Jorge LAZO Regional Managing Director [email protected] IVI DMC² Costa Rica Sonia VARGAS Destination Manager [email protected] IVI DMC² Panama Ligia VARGAS Regional Managing Director [email protected]
South America IVI DMC² Colombia Carolina CALDERON Regional Managing Director [email protected] IVI DMC² Brazil Andrea MAJELA Regional Managing Director [email protected] IVI DMC² Argentina & Chile Leila GOROSITO Regional Managing Director [email protected]
Year 8 Vol. 1, Issue 90
Jose-Manuel GARCIA [email protected] Jose-Manuel (Manolo) GARCIA [email protected] Alicia ASTUDILLO, DMCP [email protected] Trinidad SANCHEZ [email protected] Francisco BAEZA [email protected] Julia ORTIZ [email protected] Alejandro PECH [email protected] Omar GALLEGOS [email protected] Jorge OROZCO [email protected] Av. Acanceh 1-01, SM 15 Cancun, Q. Roo, 77500 Mex. Ph. +52 (998) 287-1700 www.ividmc.travel
Follow us on...
Contents: Page
How to Prepare The Perfect Cup of
Coffee
3
Happy Anniversary IVI DMC² Colombia
4
Cover Subject:
The Best Part of Waking Up in South America:
Colombia Brazil
5 6
Interview with Andrea MAJELA 7
The Breathtaking Iguazu Falls 8
Motivation Excellence Star
Partner Award
9
Quick Hits:
Friends of the Maya Chile Argentina
10
11
Travel Secret: Increase Your
Smileage
13
© Copyright 2015. All Rights Reserved.
Destination Offices:
3
It seems to go without mentioning that the first
step is to buy good quality whole coffee beans,
but it is worthy of mentioning again seeing that
all too often what is cheaper ends up following
us to the checkout counter.
Maintenance is required with anything of good
quality. Therefore, the next vital step is the need
to store the beans in an airtight container.
Next grind only the necessary amount of beans
for how many cups your are making, a finer
grind is usually better tasting. Note: 2 to 3 table-
spoons of ground coffee for 6-8 ounces of water.
If you are making your daily cup of coffee in a
French press, do not use too hot of water, as
this can make the coffee bitter. Only boil the
water for less than 1 minute, no longer.
The last is a health tip: If you using a coffee
maker to brew your coffee, it is recommended to
use paper filters. Why? Doing so will prevent
coffee from raising your cholesterol level.
expectations by going the extra mile so to speak in regard to superlative service. A satis-fied client is our ultimate goal. With these lofty standards in mind, we strive to choose and only work with suppliers that meet our criteria in order to render an out-of-the-ordinary service.
After 28 eventful years in the business, IVI DMC
2 is proud of the relationships we have
forged with thousands of satisfied customers. We invite you to enjoy the pleasure of doing business with us and see for yourself that an unforgettable and successful event is feasible. You have my unfailing commitment to make you and your group look great!
Sincerely, Jose-Manuel (Manolo) GARCIA President
Message From Headquarters
As President of IVI DMC2, I
deem it an honor to run this prestigious company and continue its positioning as one of the best in the market. The canons assertively say that the customer is first, and I concur. I also agree that our
associates are the strong backbone of our company, and I consider them as my extended family. Without them we would not be where we are today.
Our company is recognized in the M&I industry as being down to earth and having an outstand-ing service-minded attitude. Our unchangeable commitment is to exceed our customers’
February 2015
How to Prepare The Perfect Cup of Coffee
Fun Facts: In the 1400’s Arabic coffee was first cultivated on the Arabian Peninsula. It reached Brazil in 1727 and Colombia in 1790. Ten coffee producing countries made it onto Coffee Review’s top 30 coffees of 2014 and Colombia was one of them. Today coffee is a $30 billion dollar industry.
There are quite a few details to consider if you would like to have
the perfect cup of coffee. We will share a few with you now:
4
Happy Anniversary IVI DMC2 Colombia
IVI DMC2 Colombia fulfills
one year of successful
operations in this beautiful
country! Colombia offers
tourism for every taste!
Come learn about its histo-
ry, culture and traditions,
fall in love with it, care for it
and come to know it. The
incredible biodiversity of its
nature, and its innumerable landscapes of great beauty
make it perhaps the most attractive place in the
world. Choose from our different touristic offerings
(Business, adventure, ecotourism, golf, religious
pilgrimages, leisure or shopping) and share our passion
for Colombia. These pictures are just a few highlights
from last year’s operations!
5
Cover Topic:
Colombia is rapidly becoming Latin America’s leading destination for high-profile meetings, conventions, and incentive travel, bringing together thousands of visitors each year. The hospitality industry offers the choice of large and luxurious modern accommodations, tropical resorts, classic ranches on expansive coffee plantations, tourist lodges in nature reserves nestled in the forest or near the sea, and exquisite boutique hotels with the charm of the sixteenth century. Added to this Colombia offers a variety of modern infrastructure for different venue choices: Convention centers, exhibition centers, and meet-ing rooms with all the necessary logistic services to guarantee the success of your event.
The Best Part of Waking Up in South America
Located in the middle of the American continent and above the equator, Colombia lies in a strategic geographic position. This location gives Colombia the privilege of being the gateway to South America and allows for easy access to the rest of the continent. Also, Colombia has a pleasant tropical climate throughout the year.
Colombia is the second-most bio diverse country in the world:
Home to between 45,000 and 55,000 plant species, many found exclusively in here
56 million hectares of natural forests
22 million hectares of savannah, arid zones, wetlands, and snow-capped peaks.
From the diversity of the plants and wildlife in Colombia arises a varied cuisine that is essentially Creole, with some foreign influence. Colombian dishes vary in preparation and ingredients according to the region, and incorporate Spanish, Mestizo, and African cultural styles. Each region has its own dish that distinguishes it from the others for its ingredients, tastes, and aromas. Some traditional dishes are, arepas, Ajiaco, sancocho, and Bandeja paisa. You will always want more!
DISCOVER WHY COLOMBIA IS SO MAGICAL
Colombia is the 2nd largest producer of best quality coffee in the world! Take a few days and experience life as a coffee farmer in Colombia. Learn how this very popular product is produced, take tours of the facilities, and mingle with some local farmers. The Eje Cafetero (Coffee landscape), Declared as a World Heritage Site by UNESCO in 2011, is where you will experience lush green landscapes, rolling mountains and the best freshly brewed cup of coffee in the world. Coffee tourism is a very popular attraction in Colombia.
6
Cover Topic (Continued):
The Best Part of Waking Up in South America
Belmond Hotel da Cataratas:
The only hotel located within the Iguazu National Park,
Belmond Hotel das Cataratas enjoys an unrivalled location
just a short stroll from the sensational waterfalls. Enjoy
exclusive access to this magnificent sight at dawn and in
the evening when the park is closed to visitors. A
Portuguese-colonial residence, this is a classy luxury hotel.
At the heart of the hotel is located a beautifully designed
swimming pool, heated throughout the winter to provide
year-round enjoyment.
From celebrations to product launches, milestone birthdays
to memorable meetings, Belmond Hotel das Cataratas is
an ideal venue. The colonial-style Iguassu and Dom Pedro
conference rooms are located on the ground floor of the
main building. They are airy and spacious, drawing in
plenty of natural light. The rooms can be interconnected for
larger events, and offer large terraces, suitable for cocktail
receptions or coffee breaks.
A Kattamaram Evening
Spend an amazing moonlit evening. The new attraction of
Itaipu tourist complex combines comfort and refinement for
a memorable journey through the wonders of the reservoir
of the world's largest hydroelectric power generator. With a
complete infrastructure to serve up to 200 people, the boat
has an open deck, American bar, restaurant and solarium,
ideal to relax and contemplate the beauty of the lush
landscapes. In the Kattamaram restaurant there is a deck
that provides an incredible view of Lake Itaipu. The boat
departs from Kattamaram port. This panoramic tour
navigates about 5 miles (8 km) along the impressive Itaipu
dam, which borders Brazil and Paraguay.
Lunch At Porto Canoas
The Porto Canoas restaurant is located inside the Iguassu
National Park. It presents a cozy environment with typical
dishes from the Brazilian regional cuisine. It boasts a beau-
tiful deck over the Iguassu River, where visitors can behold
the upper part of the waterfalls. With capacity for over 400
people, Porto Canoas can host various kinds of events.
Dinner at Rafain Show
Traditional meat restaurant, with more than 50
different types of meat. Along with the dinner,
there are traditional dances from 3 different
frontiers: Panama, Brazil, Argentina.
7
Games. There are an
array of creative themes
for incentives: Sports,
music, the world-famous
Carnival, to name but a
few. And then there are
many iconic sights:
Discovering Sugarloaf mountain, visiting Christ
the Redeemer, walking the streets of Pelourinho
in Bahia, seeing the Iguazu Waterfalls,
experiencing adventure in the Amazon, walking
along the Monumental Axis by the impressive
government buildings in Brasilia, or just relaxing
on the beautiful Atlantic beaches.
CQ: In your opinion, why is Brazil a top
destination for the M&I industry?
AM: Brazilian culture is rooted in that of
Portugal. Brazil has 26 charming states that
offer the opportunity to enjoy the great traditions,
legends, and cuisine of this country. A great
concept for a themed event. The fascinating
diversity and immense beauty, everything
seems larger than life. Brazil's large territory
contains 60% of the Amazon rainforest, which is
recognized as having the greatest biological
diversity in the world. Further, it also has
outstanding tourist infrastructure, from luxury
hotels to simple beachfront cabanas. All
Brazilian destinations offer a wide variety of
excellent hotels that meet the budget of
individual travelers as well as group programs.
Most international flights are overnight flights
that arrive early and depart from Rio de Janeiro,
Sao Paulo, Brasilia, and Salvador late in the
evening, thus making the travelling experience
easier.
CQ: We know you are the IVI DMC2
Regional
Director for Brazil, but please tell us a little
more about yourself.
AM: Although for more than 15 years I lived in
various parts of the world, I am still proud to say
that I am a Brazilian. By means of my travels, I
have become acquainted with many enriching
cultures from around the world. I was born in the
city of Salvador, Brazil. I acquired a Bachelor's
degree in Modern Letters, placing emphasis on
French at UCSal (Universidade Católica do
Salvador). My husband and I later moved to
France. At the Université de Paris VIII I earned
another degree. During our stay in Paris, I
worked as an interpreter and translator at
several events. I have taught both French and
Portuguese as a second language. I later moved
to the Dominican Republic, where I earned a
bachelor's degree in Hospitality Management at
PUCMM, Santo Domingo. For 5 years, I worked
as the Director of the Dominican Republic
Tourism Bureau for the Brazilian Market. I have
vast knowledge and experience in the tourism
industry, where I have been working for more
than 15 years.
CQ: What are the advantages of holding a
conference in a destination such as Brazil
that is so rich in culture and biodiversity?
How can this enrich the experience of
attendees?
AM: The country’s strength lies in the variety of
options offered. In Brazil there was increased
investment in infrastructure in preparation for the
World Cup last year and many hotels underwent
huge renovations. The tourism sector is
completely prepared for the 2016 Olympic
Interview with Andrea MAJELA
February 2015
8
Helicopter Tour
This is the most spectacular way to admire the magical Iguazu Falls. You can also choose a 35 minute tour to 3 bordering landmarks in Brazil, Argentina, and Paraguay.
The Breathtaking Iguazu Falls Visit the Brazilian Waterfalls
A tour to amaze and excite, as it presents you with one of the most beautiful shows of nature. Situated 15 miles (25 km) from the Iguassu’s confluence with the Paraná river and 6 miles (10 km) inside the Iguazu National Park. At the waterfalls the 746 mile circuit (1,200 km) is followed on foot, appreciating the biggest waterfalls in the world and the exuberant surrounding rainforest.
Macuco Boat Trip
A trip full of adrenaline and emotions. Inside the Iguazu National Park, the trip starts on an electric jeep going 2 miles (3 km) into the forest. Take a 1/3 mile (600 meters) hike up to the Iguassu River. On twin engine motor boats, we steer the river upstream right to the heart of the Iguazu Waterfalls. A unique view where glowing rainbows all around guarantee an unforgettable experience.
Trilha das Bananeiras - A Relaxing Walk
Learn about the Carnivores Project, an initiative to protect the spotted jaguar in Iguazu National Park. During a 90-minute walking tour with an Eco guide, hike the Trilha das Bananeiras (Banana Trail). This lush, 2 mile (3 km) path along the banks of the Iguazu River can be concluded with a boat or kayak trip on the river, and a final chance to view the majestic falls.
Abseiling- Some Adventure
Rappel 180 feet (55 m) down to the banks of the Iguazu River. As you lower yourself, marvel at the astonishing views of the rainforest and the waters cascading down the falls.
9
IVI DMC2
Cancun Staff holding
their Star Partner Award from Brad
Hecht, Vice President of Travel
Motivation Excellence Inc.
About Us... Our Vision: To run a world-class company that sets fresh trends and establishes new standards for best practices in the M&I industry by exceeding customer expectations. Mission Statement: To earn and maintain our clients’ trust at each one of our destinations by convincing them that their goals are our goals, and by delivering services that exceed industry standards and customer expectations. We also will meet client needs by providing exceptional product knowledge, creative solutions, cost-value and effectiveness in every measurable way. We pride ourselves on our efficient business organization that relies on strong management systems, ISO quality standards, and belief in the remarkable abilities of our people. Our mission also features an infinite commitment: "To make you look great!" Our People: IVI DMC
2 has more than 150 year-round full-time associates within the entire Latin
American network with great personalities, knowledge, a caring attitude, and vast M&I business experience! “Yes, since 1986, we are those neatly attired people in the turquoise blue and white uniforms. Many people call us "the Smurfs". We are knowledgeable, witty, fun to have around, and beautiful or handsome (not necessarily in that order).”
Star Partner Award
February 2015
Motivation Excellence® incentive
programs inspire and motivate
higher performance. Motivation
Excellence is a full service perfor-
mance improvement agency that
works as a strategic partner to
create Performance by Design.®
10
For further information on the
fine hotels, deals, activities,
and group packages mentioned
in this magazine please contact
Alicia Astudillo:
11
IVI DMC² World Headquarters: Ave. Acanceh #1-01, SM 15 Cancun, Quintana Roo, Mexico
Phone: +52 (998) 287-1700
Email: [email protected]
Serving the Meetings, Incentives, Conferences, and Exhibitions Industry since 1986. Find us in over 40 destinations throughout: Mexico Dominican Republic Guatemala Costa Rica Panama Colombia Brazil Argentina Chile
February 2015
Outstanding international hotel brands will
present familiar names to vacationers and
group travelers alike. All Argentina
destinations enable you to choose from
rustic farm estates to luxury hotels, thus
meeting the budgets of individual travelers
as well as group programs.
Wine Route
Some of the finest world-class recognized wines are
Chilean. The country is now the fifth largest exporter
of wines in the world, and the ninth largest producer.
Visiting the haciendas, learning the process, and
tasting the wine is a must do in Chile.
Native Traditions There are still local traditions persisting in parts
of Chile, and together with the European
influence makes for an interesting meld, creating
a distinctive culture, reflected in the food, hand
crafts, and architecture of the cities and villages.
Outstanding Tourist
Infrastructure
12
From “Destinations” select Dominican Republic. Immediately you will be on the Dominican Republic home page. As with each destination, you can see 10 reasons that make each destination stand out above the rest. You can click on each photo to see even more images.
To the right side there is a submenu showing airlines, hotels, restaurants, what to see, and what to do, etc. The content of each submenu includes: property description, amenities, location (google map), photos, videos, pdf downloads. Some properties have 360
0 photos.
You can use this site for your own presentations; feel free to use the photos and videos. From the home page menu you can easily access videos, sample programs, change the language, get connected through our social media, & contact us.
This portal was created to assist Meeting Planners in easily locating ideal destinations, hotels, services, and activities within the group market in Latin America. On this site you will find a large collection of photographs and videos of selected hotels, tours, and activities that fit the needs of the M&I industry, as well as a RFP engine that will directly connect you with the hotel of your interest.
Destinations
• Mexico • Dominican Republic • Guatemala • Costa Rica • Panama • Colombia
• Brazil • Argentina • Chile
Easy to use Go to the menu on top of the home page and click on the destination(s) of your interest. For instance, if you want to know more about Dominican Republic for a possible group follow these steps:
13
THANK YOU FOR READING
Like life in general, the M&I Industry seems to move at
the speed of light. As a committed B2B partner, we aim
to help you keep up with the latest industry news and
opportunities. CommuniQuest magazine is a valuable
tool that brings you the timely
information and analysis that you
need, with a lair for what's hot,
relevant, and interesting. I wish
you the best of success in your
quest, whatever it may be.
Jose-Manuel GARCIA
Visionary, Founder, & Master Coach
IVI DMC²
“IVI exceeded our expecta-tions in being able to fulfill all of our special requests. Any time we would
ask if we could change or add something outrageous, there was never a "no" given or even a pause. RNE had a memorable experience and is looking forward to working with the IVI team again in the near future.”
- Evan Croner
James Feldman, (a.k.a. Doctor Travel) is a Certified Facilitator and internationally recognized professional motivator, author, television host, and radio personality. His company Incentive Travelers Cheque Int’l provides individual and group incentive travel awards for many Fortune 500 companies. His book “Doctor’s Travel Cure For The Common Trip” is an entertaining and invaluable travel guide whose purpose is not to tell you where to go, but rather to help you get ready for the adventure. Communiquest is pleased to share some of Mr. Feldman’s travel wisdom with our readers, who from time to time must deal with lines, cancellations, lost luggage, and a person in the adjacent seat making extensive use of the air sickness bag.
Reprinted by permission from the Author: [email protected]
Travel Secret: Increase Your Smileage
The Customer is Always Right
If you can’t find any laughter in a situation, remember to at least smile. When you smile, the world smiles back.
“Smiles and frowns,” says Dr. Jerry Teplitz, a stress specialist, “affect people whether we are aware of it or not. If you are in an airport where nobody wants to be, and planes are running really late, literally the energy of everyone around you is affecting you.”
Smiling is important, whether or not you have anything to smile about. Research has shown that your body doesn’t know the difference between a real smile and a fake one. So even if you don’t feel like smiling, do it anyway. It triggers a time when you were smiling for real (like when the plane actually left on time).
(Taken from page 30)
February 2015
“A smiling face will get you a great deal
more than a stomping foot.”
- V. Neil Wyrick
14