communication solutions - icom america · rf communication systems, ias offers complete proj- ......
TRANSCRIPT
Communication Solutions
•PrivatelyOwned
•ConventionalandTrunked
•OnPremisesandWideArea
•GovernmentandCommercial
SYSTEMS FOR PEOPLE WHO MAKE SMART CHOICES
Contents
IAS Capabilities:
•OneStopShop page2
•Convenice&ProfitabilityforYou page2
•Privacy&Security page3
•NarrowbandCompliance page3
•Expert,In-HouseDesign page3
andAssemblyTeam
•Flexible,Top-ShelfComponents page4
•World-ClassSupport page4
•ProjectManagement page4
What is a System?:
•Conventional page5
•Trunked page6
•IDAS™ page7
•P25 page9
•SystemComponents page11
•CustomerServices page13
andBusinessPolicies
•FlexibleProductLine backcover
MeetsYourNeeds
About Icom America Inc.LocatedinBellevue,Washington,IcomAmerica’scorporateheadquartershousesanindustrylead-ingcommunicationscompany.
Besides being the fastest growing Land Mobileradiobrand,theIcomnameiswellknowntotheamateur (ham), marine, avionic and wide bandreceivercommunities.
IcomAmericaSystems (IAS)was developed byIcomAmerica in 2002asa “one-stop shopping”sourceforallyourcommunicationssystemneeds.IAS designs, assembles, and installs completecustom-designedsystemsthatcanprovidecom-munications for a large area, campus, plant, orbuilding.
Customer owned systems offer fixed costs,exclusiveaccessplustotalindependencefromthepublicpowerandcommunicationsgrid.
Contact UsIcomAmericaInc
2380116thAveNE
Bellevue,WA98004
p:425.450.6098
f:425.450.6093
w:www.icomamerica.com/systems
IAS Capabilities
Icom America Systems, a businessenterpriseof theLandMobileDivisionofIcom America, Inc., providing completesystems package for today’s commu-nication needs, assembling high quality“one-stop-shopsystems”forinstallationatcustomer’slocationsaroundtheglobe.
The FCC has made it clear:
January 1, 2013 is when radio systems must be 12.5 kHz or better
narrowbanded.No delays. No extensions.
– “Licensees, frequency coordinators, and equipmentmanufacturersremindedofnarrowbandmigrationdead-linesinthe150-174MHzand421-512MHzbands”,FCCPublicNoticeDA09-2589,December11,2009
SYSTEMS FOR PEOPLE WHO MAKE SMART CHOICES 2
One-Stop Systems Solutionsfor People Who Make Smart Choices
Turn-key Convenience and Profitability for You
User-ownedsystemsmaybeamortizedovertimewitha specific “pay-back” period, unlike cellular servicesthatcontinueasanongoingexpense.IAStrunkedsys-temsoffergreaterprivacythanconventional2-wayandincreasedcapacity(4-5timesmoresubscriberunitsthanconventional). Icom America Systems are designed,assembled, tuned, aligned and staged prior to ship-ment. Our systems are ready to be installed uponreceipt–andwewillassistwith installation ifdesired.IAS offers flexible solutions to handle many applica-tions;trunkedorconventional,localorwidearea.
Privacy, Security & Narrowband Compliance
AnIASprivateradiosystemismoresecurethancellphones,speeds communications within a group, and allows swiftandefficientone toone,one togroup,orone toallmes-saging.AnIASsystemisaclosedsystem,offeringoptionalindependencefromthepowergridwhileprovidinggreaterprivacy. IAS also offers flexible solutions to handlemanyapplications; trunked or conventional, local or wide area.Andyoucancounton IAS tomigrate intonarrowbandordigitalverynarrowbandatyourpaceandmeans–a“forkliftupgrade” isnotalways required to realize theproductivityandsecuritybenefitsthatdigitalradiohastooffer.
Expert, In-House Design and Assembly Team
Icom America Systems offers a shortpathtobuild-outandimplementation.Oursystems specialists are well versed andexperienced increatingturnkeysystems.Our systems are designed, assembled,tuned,aligned,programmedandtestedtothe highest industry standards.Our staffof licensed technicianshasextensive in-dustry experience. All assembly is done“in-house”bytheIcomAmericaTeam.
IAS Capabilities
Flexible, Top-Shelf Components
All IAS system contents have been selected for theirperformance,reliability,historyofoperationinthefield& value for the customer. IAS is proud to incorporateworld-renowned “partner products” in its systemsolu-tions.AndwhobetterthanIAStointroduceyourteamtoIDAS™,Icom’s6.25kHzdigitalsolutionfortoday’sandtomorrow’s2-wayradioneeds.
World-Class Support
Our large service facility and full time trained servicetechnicians stand ready to assist.Only a small hand-fulofcompaniesoffercompletesystemspackagesandfewer still sell beyond their own brand. IAS’s loyaltiesaretoyou,toprovidethebestequipmentfortheappli-cation.DiscovertheIASadvantage.
SYSTEMS FOR PEOPLE WHO MAKE SMART CHOICES 4
Project Management
Inadditiontoproductionandassemblyof“stand-alone”RFcommunicationsystems,IASofferscompleteproj-ect management services. Our project managementpartnersareveryexperiencedinallfacetsof“turn-key”systemsimplementation.
A conventional system is fine forsmaller organizations, but mayoverload some channels whilenotutilizingother,openchannels.Conventional systems are afford-ableandcanbetheidealsolutiontomany systemneeds.However,operating a conventional systemis not always an efficient use ofspectrum.
Conventional
Conventional 2-way Simplex
Communication to/from another radio (walkie-talkiemode).Sinceitis“lineofsight”therangeislimitedbythecurvatureoftheearthandobstructions.
Conventional Repeater
Aconventionalrepeaterextendsrangebyreceivingthelowpowersignal,amplifying itandretransmittingatahigherpower.Itisoftenlocatedonahighpoint(moun-tain,towerorbuilding)toincreasethe“sightline”overthehorizon.
Repeatersmayalsobelocatedinaplant,warehouse,yard,campus,etc.toincreaserangewithinaspecifiedarea.Thesemaybehighorlowpower.
What is a System?
Private system owners may load 4-5timesmoresubscribersperchannelbyusingatrunkedsystem.
Trunked Trunking is the automatic sharing of repeaters in amultiplerepeatersystem.
The basis of operation is that individual subscribersactuallyusethesystemasmallpercentageofthetime,forshortperiods.Andalargenumberofusersdon’tusethesystematthesametime.Thisisthesametheoryforthepublictelephonesystem.
Conventional System(beforetrunking)
•Onechannelisbusywhileothersarenotbe- ingusedatall.Thisispooruseofspectrum andlimitsthecapabilityofthesystem.
Trunked System
• All channels are connected and calls are directed to open channels by a continuous exchangeofdatabetween the trunkingcon trollerandtheindividualsubscriberunits.
• In LTR® trunking, the repeater is held only for the duration of the transmission. A conversationofmanytransmissionsmaytake placeonseveralchannels.
• Called “transmissiontrunking”, LTR providesmaximum efficiency.Thetimebetweentrans-missions can be usedbyothers.
SYSTEMS FOR PEOPLE WHO MAKE SMART CHOICES 6
What is a System?
Other System Types Interconnect
Youcanmakeor receivea telephonecallwitha2-wayradio when the repeater has a telephone interconnectfeature,whichconnectsittothepublictelephonesystem.
During telephone interconnect operation, the PushToTalk button (PTT) must be pressed to speak andreleasedtolisten.Thisistermed“halfduplex”operation.
Dispatch Operation
“Dispatch” iswhenoneunitcallsall theotherunits ina group. It could be the actual dispatcher or anothermobileunit in thefield.This issometimescalled“onetomany.”
Despite cellular technology advances, dispatchoperation is best done by 2-way radio systems.Communicationisinstant,dependableandeconomical.
• All channels areutilized inLTR trunking.Other protocols requirea “control channel”, noavailablefornormaltranmissions. LTR is moreefficient.
IDAS™ TrunkingIDASisthebestchoiceofprofessionaldigitaltwo-wayradiosavailabletoday.IDASisacommunicationsplat-formthatwillgrowwithyourcompanyintothefuture.
Greater audio quality, enhanced security, integrateddataareallinherentinIDAS,whichisavailablenowinconventionalmode for systemsorwith IDAS trunkingwhere radiousersfind ithard togainaccess tobusychannels. IDAS trunkingmakes themostof the radiospectrumyouhave.
IDAS takes the ideaof radio spectrumefficiencyonestepfurther.ItsurpassestheFCCcurrentmandatetogotonarrowbandvoicechannelsbyleapfroggingthe12.5kHztargetandgoingdirectlyto6.25kHzchannels.ThisalignswiththeFCC’svisionofgettingthe6.25kHzinthenearfuture.
IDAS trunking is similar in approach to other populartrunking methods. IDAS uses in-band control mes-sages, but instead of sub-audible tones, IDAS usesdigital controlmessages in the packet. IDAS trunkinghas more capacity than other means, and the bigadvantage of automatic switchover to a secondaryhomechannelintheeventtheprimaryfails.
Types of Systems
Despite the differences, an analog LTR® system canhave a smooth migration to IDAS trunking since thesubscriberradio(handheldormobile)canunderstandbothprotocols and can scan between the two. Of course,sincescanningrequirescheckingnumerouschannels,careshouldbe takenas thesystemscales insizesoun-duedecodingdelayisnotexperienced.
Another featureof IDAS trunking is thecontroller isamodulethat is insertedintotherepeaterchassis.Thissaves rack space in the communications room, andsimplifiesset-up.
IDAS Multi-SiteAn IDAS conventional IP network can extend yourcommunciationcoverage. It letsyouconnectup to16dispersedsitesandallowsyou tocommunicate likeasinglesite. In thenear future, IDASmutli-site trunkingwillbeavailable.
Dual FR5000 units
F3161D series
F5061D series
FR5000 series
IP virtual radio
SYSTEMS FOR PEOPLE WHO MAKE SMART CHOICES 8
Hybrid Multi-site System
CY5000 series
P25 TrunkingTheneedforinteroperabilityiswellknownintheLandMobileRadio(LMR)industry.Onemeansofimplement-ing interoperability is theCommonAir Interface (CAI)definedbytheP25standardthatallowshandsetsfrommultiple agencies to communicate in the same area.Interoperability however is a much larger issue thansimply having fire and police staff communicatingbetween theirhandsetsat thesame incidencescene.Thattypeofinteroperabilitycurrentlyonlyexistsinthetelephonenetwork.
A second technology being used to achieve interop-erability is IP (InternetProtocol). IP technologyallowsmultiple communications devices (telephone, LMRradio,andcellphone,PC) tobe interconnectedsincethey are all communicating in the common format ofalldigital IPpackets.Voiceover IP (VoIP) is themostfamiliar formof this typeofcommunicationallowingastandards telephone to talk toaPCbased telephone.That same technology is now being used in LMRnetworkstoachievetrueinteroperability.
Icom America Systems teams with partners to offerinfrastructure equipment as a completely integratedP25 system solution, with full engineering, projectmanagementandfieldsupporttoensureperformance.Customerswillbenefit fromthe“onesource”opportu-nity topurchasea true“turn-key”P25communicationsystemswithallcomponentsdesignedtoworktogetherandsupportedbyoneteam.
IAS offers a solution to agencies that currently useanalog, but are planning to migrate to P25 conven-tionalorP25trunkinginthenearfuture.IcomAmericaSystemswillcustomdesignasystemthatwillworkinallmodes.
Types of Systems
110W mobile kit
F9511S base
SYSTEMS FOR PEOPLE WHO MAKE SMART CHOICES 10
F9011 series
F9511HT seriesshown with optional
dual head and speaker
A countertop or floor standingcabinetfeaturinga100WattUHFconventional repeater system.Icom’s heavy-duty IC-FR4000repeater is at the heart of thesystem, surrounded by othercomponentscustomorderedandtunedbyIAStechnicians.
Repeater
A receiver and transmitter in one unit. The signal isreceived on one frequency and re-transmitted onanother. Repeaters may be low (5-30W) or high(50-100W) power.Theymay bemounted in an openrack, a tiered cabinet or a desktop housing. Severalrepeatersmaybeinstalledinonerackorcabinet.
Transmit Combiner
This enables 2 ormore transmitters to operate from asingleantennaatthesametime.Thetransmittersofalltherepeatersinthesystemareconnectedtothecombiner.
Receiver Multicoupler
This enables multiple receivers to operate on asingleantenna.Itamplifiesweaksignalsandrejectsallunwanted ones. Directs each received signal to theproperreceiver.Thereceiversofalltherepeatersinthesystemareconnectedtothemulticoupler.
Duplexer
A group of cavity resonators connected and tunedtogether to enable repeater operation on a singleantenna,atthesametime.
System Components
Trunking Controllers
Thetrunkingcontrollerconnectstherepeatersthroughabus.Oneisrequiredforeachrepeaterinthesystem.Thecontrollersexchangedatawiththesubscriberunitstoassigntransmissionstoanopenchannel.
Other Components
Severalothercomponentsmayberequireddependingontheapplication:
•Powersupply
•Emergencypowerbackup
•Filters
•Cabinet
•Rack
•Desktophousing
•Toneremotecontrol
•Phoneinterconnect
SYSTEMS FOR PEOPLE WHO MAKE SMART CHOICES 12
“Real-world”snapshotsofvariousradiosystemsunderconstructionintheIASassemblyarea.
Formanymoreexamplephotos,visitonline:http://www.icomamerica.com/en/systems/slideshow/default.aspx
Customer Service
Weprovidea toll freephonenumber for our custom-ers.Our IAS associates are happy to assistwith anyquestions,MondaythroughFriday,8AMthrough5PMPacificTime.
Fault Management
Please report any failures or faults to our systemsdepartment. Once the report is received, it will beassignedtotheappropriateIASassociateforhandling.We will contact the customer within 24 hours fromtimeofreport,notifyingthemthatthereporthasbeenreceivedandisunderreview.Westrivetoprovideafinalresolutionwithin48to72hoursfromreceiptofreport,unlessthedegreeoffaultistoolargetoresolvewithinthisstandardtimeframe.Wewilldiligentlycommunicatetothecustomerofanyprogressandupdatesregardingtheirreport.
Escalation Procedure
For any reason your requests should require SeniorManagementinvolvement,therequestwillbeforwardedinatimelymanner.
Technical Documentation
IAS assembled systems are shipped with usersmanualsandfilteringsweepsheets.Basedoncustomerrequirements,as-built,siteacceptance,systemaccep-tance,andtrainingmaterialsmayalsobeincluded.
Customer Service & Business Processes
Customer Training & Field Installation
Systems department have technical specialists whoareavailableuponrequesttoperformtechnicaltrainingand/orfieldinstallations.
Icom America Systems Questionnaire
ToensurethatIASprovidesyouwithasystemsolutionthat meets your specific performance criteria, ourTechnicalSpecialistswillworkcloselywithyou– inaconsultative fashion – and perform a comprehensiveneedsanalysis.Theparamatersandoperationofyourcustom designed system are discussed and clearlydocumentedonthesystemquestionare.Ourstaffusesthisquestionairetodevelopyoursystemdesign.
Thank You
We look forward to serving all your two-way radiosystemneeds.Contactustoday.
425.450.6098 o r Sys tems@IcomAmer ica .com
30. Special-unique customer’s requirements-requests (Note any requirements, configurations or parts necessary to
assist us in your system design. IAS can configure and design your system utilizing the specific controllers,
panels, desk sets, RF combining equipment, transmission line and interfaces you prefer. IAS also provides
console systems custom configured for your application.)
This form is to be completed with your Icom Manufacturers Representative and or Regional Sales Manager. Once
completed please e-mail or fax to the before mentioned parties. If you do not have this contact information please
contact IAS at [email protected] and this can be provided.
After your form has been completely filled out, you can fax in the form or you can click here to submit:
©2010 The Icom logo is a registered trademark of Icom Inc. 40334
2380 116th Avenue NE Bellevue, WA 98004
T: (425) 586-6363 F: (425) 586-6321
www.icomamerica.comSYSTEMS FOR PEOPLE WHO MAKE SMART CHOICES
30. Special-unique customer’s requirements-requests (Note any requirements, configurations or parts necessary to
us in your system design. IAS can configure and design your system utilizing the specific controllers,
desk sets, RF combining equipment, transmission line and interfaces you prefer. IAS also provides
console systems custom configured for your a
This form is to be completed with your Icom Manufacturers Representative and or Regional Sales Manager. Once
completed please e-mail or fax to the before mentioned parties. If you do not have this contact information please
contact IAS at [email protected] and this can be provided.
After your form has been completely filled out, you can fax in the form or you can click here to submit:
©2010 The Icom logo is a registered trademark of Icom Inc. 40334
2380 116th Avenue NE Bellevue, WA 98004
T: (425) 586-6363 F: (425) 586-6321
www.icomamerica.com
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19. DC back up required (Aux DC capabilities –– when AC is lost) Yes No
Desired run time on batteries ______________________________________
20. DC application only Yes No
21. DC voltage available at site _______ (Volts)
Positive Ground Negative Ground
22. DC current capacity available on-site ______ (Amps)
23. AC Surge Protection Yes No
24. Rack (open 19”) – Please specify:
28” 42” 63” 70” Other
25. Cabinet – Please specify:
30” 46” 60”
26. Lightening protection Yes No
27. IP application Yes No
28. If this is an IP Application does your facility have the technical staff to support the following:
Basic IP Networking (subnet theory, addresses, netmasks, etc.)
Site to Site IPSEC tunnels
IPSEC VPN client to server (PPTP or IPSEC)
VPN pass through to support #1 & #2 on ISP connectivity devices (e.g. modems)
OPTIONAL: Dynamic DNS setup
29. Router required Yes No
3
SYSTEMS FOR PEOPLE WHO MAKE SMART CHOICES 14
www.icomamerica.com/en/systems
Beforewecanbeginanorder,weneedtolearnmoreaboutyourneeds.Ifyouwouldlikeassistancefillinginthequestionnaire,pleasegiveusacall!
On-Line IAS Questionnaire
pabilities –– when AC is lost)
tteries ______________________________________
ge available at site _______ (Volts)
Negative Ground
pacity available on-site ______ (Amps)
Rack (open 19”) – Please specify:
63”
Cabinet – Please specify:
60”
Lightening protection
Application does your facility have the technical staff to support the following:
Basic IP Networking (subnet theory, addresses, netmasks, etc.)
Site to Site IPSEC tunnels
IPSEC VPN client to server (PPTP or IPSEC)
VPN pass through to support #1 & #2 on ISP connectivity devices (e.g. modems)
OPTIONAL: Dynamic DNS setup
29. Router required
3. Number of channels in each site: 1. ___ 2. ___ 3. ___ 4. ___ 5. ___ 6. ___
4. Bandwidth:____________ (wide, narrow - 25 khz, 12.5 khz, 6.25 khz)
5. RF output power from the repeaters / base __________ (watts)
6. Licensed output / ERP ________(watts)
7. Frequency band __________ (low band, VHF, UHF, 800, 900)
8. Duplexer required? (Single repeater operation, single antenna) Yes No
9. TX Combiner (Multi-bases or repeaters using one TX antenna) Yes No
10. RX Multi-Coupler (Multi-bases or repeaters using one TX antenna) Yes No
11. Antenna Switch (Base station using one antenna for RX and TX) Yes No
12. Receive Pre-Selector (High noise site environment) Yes No
13. Telco Interconnect (subscriber unit telephone interconnect) Yes No
14. Remote Control (remote control of repeater/ base station) Yes No
VOIP Tone DC
15. Generator on site Yes No
16. AC Powered DC Powered
If AC required, is battery back up required? Yes No
17. AC power available? _______ (110 or 220 VAC)
18. AC current capacity available? _______ (amps)
2
4
3
1. ___ 2. ___ 3. ___ 4. ___ 5. ___ 6. ___
narrow - 25 khz, 12.5 khz, 6.25 khz)
wer from the repeaters / base __________ (watts)
requency band __________ (low band, VHF, UHF, 800, 900)
ter operation, single antenna) Yes Yes Y No
ters using one TX antenna) Yes Yes Y No
RX Multi-Coupler (Multi-bases or repeaters using one TX antenna) Yes Yes Y No
11. Antenna Switch (Base station using one antenna for RX and TX) Yes Yes Y No
Receive Pre-Selector (High noise site environment) Yes Yes Y No
elco Interconnect (subscriber unit telephone interconnect) Yes Yes Y No
Remote Control (remote control of repeater/ base station) Yes Yes Y No
DC
Yes Yes Y No
If AC required, is battery back up required? Yes Yes Y No
wer available? _______ (110 or 220 VAC)
pacity available? _______ (amps)
2
2010 QUESTIONNAIRE
PROJECT TEAM LEADER: ____________________________________________________________
Regional Sales Manager: ______________________________________________________________
Manufacturer Representative: _____________________________________________________________
Company Name: ________________________________________________________________________
Account #: _____________________________________________________________
Contact person: ____________________________________________________________
Phone number: ____________________________________________________________
Fax number: _______________________________________________________________
E-mail address: _______________________________________________________________
Address: ______________________________________________________________________________
Project name (If applicable): ___________________________________________
Quotation due date: __________________________________________________
Who is the competition? _______________________________________________
Is this a budgetary quote: Yes No Estimated date of purchase: ____ /_____/_____
Pricing requested: Retail Dealer Government SSA VAR Is this for resale: Yes No
1. Number of sites in the system: _______ 2. System type:
Conventional Analog (Repeater or base station) Conventional P25 (Repeater or base station)
IDAS™ (Conventional 6.25, repeater or base station) Voting (Please choose an option) Analog 1IDAS™ (Simple)
Paging (Please choose an option) Tone & Voice 12 Level FSK
Trunking (Please choose an option) IDAS™ 1LTR™
street address city
state postal code
Please fill out each section of this questionnaire Date: ____________
1
Icom America Systems2380116thAvenueNEBellevue,WA98004425.454.8155
Flexible Product Line Meets Your Needs
We offer a complete family of individual repeaters,pre-configured packages of conventional and trunkedmultichannel systems and custom designed systemsto meet specific application requirements. All systemcomponentshavebeenselectedfortheirperformance,reliability,historyofoperationinthefieldandvalueforthecustomer.Sometypicalapplicationsare:
•Industrialparks
•Yards
•Taxis
•Shoppingmalls
•Universities
•Smallermetrocommunities
Why is a “one-stop system” from Icom America Systems right for you?
•Trunkedsystemsoffermoreprivacythanconventionaltwo-waysystems
•Trunkedsystemsincreasessystemcapacity(4-5timesmoresubscriberunits)
•Significantcostsavings
•Relievesworkloadofsystemsmaintenanceworkers
•Packagesmaybecustomizedforaspecificapplica-tion–IASsolutionsofferflexibilityandone-on-oneparticipationinmeetingyourapplicationneeds
Contact usIcomAmericaInc
2380116thAveNE
Bellevue,WA98004
p:425.450.6098
f:425.450.6093
w:www.icomamerica.com/systems
Flexibility
If there’s a group of people who need to stay in touch, Icom America Systems has an affordable solution for you!
•Casinos
•Warehouses
•Factories
•Campus
•Utilities
©2010IcomAmericaInc.TheIDASnameandlogoaretrademarksofIcomInc.
Allinformationsubjecttochangewithoutnoticeorobligation.20280