communication skills zehra saka

COMMUNICATION SKILLS

İZMİR UNIVERSITY OF ECONOMICS

2012-2013

ZEHRA SAKA

WHAT IS COMMUNICATION?

*Communication is simply the act of transferring information from one place to another.


*Although this is a simple definition, when we think about how we may communicate the subject becomes a lot more complex.


*There are various categories of communication and more than one may occur at any time

TYPES OF COMMUNICATION

The different categories of communication are;*Spoken or Verbal Communication: face-to-face,

telephone, radio or television or other media.*Non-Verbal Communication: body language, gestures, how we dress or act - even our scent.

TYPES OF COMMUNICATION*Written Communication: letters, e-mails,

books, magazines, the Internet or via other media.

*Visualizations: graphs, charts, maps, logos and other visualizations can communicate messages

SPOKEN OR VERBAL COMMUNICATION

*Effective verbal or spoken communication is

dependant on a number of factors and cannot be fully isolated from other important interpersonal skills such as non-verbal communication, listening skills and clarification


*Clarity of speech, remaining calm and focused, being polite and etiquette will all aid the process of verbal communication.


*This article is designed to help us think about how we and others communicate verbally, the processes involved and the steps we can take to ensure that verbal or spoken messages are received as intended.

NON VERBAL COMMUNICATION


*Interpersonal communication not only involves the explicit meaning of words, that is the information or message conveyed, but also refers to implicit messages, whether intentional or not, which may be expressed through non-verbal behaviours.


*Non-verbal communications include facial expressions, the tone and pitch of the voice, gestures displayed through body language (kinesics) and the physical distance between communicators (proxemics). These non-verbal signals can give clues and additional information and meaning over and above spoken (verbal) communication.

"Gulumseyen bir yuz, bir kalbin kapısını herhangi bir anahtarın bir kapıyı acmasından daha çabuk

acar".

“Gülümseyen bir yüz, bir kalbin kapısını herhangi bir anahtarın bir kapıyı açmasından daha çabuk açar”. İspanyol Atasözü

COMMUNICATION AND EFFECTIVE LISTENING

*Listening is the ability to accurately receive messages in the communication process. Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated.

*Listening is so important that many top employers give regular listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work.

*Good listening skills also have benefits in our personal lives, including: a greater number of

friends and social networks, improved self-esteem and confidence, higher grades in academic work and increased health and

wellbeing. Studies have shown that, whereas speaking raises blood pressure, listening brings

it down.

*Listening is not the same as hearing. Hearing refers to the sounds that you hear, whereas

listening requires more than that: it requires focus. Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. In other words, it means being aware of

both verbal and non-verbal messages. Your ability to listen effectively depends on the degree to

which you perceive and understand these messages.

“The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our

attention.” Rachel Naomi Remen

THANK YOU FOR LISTENING