COMMUNICATION FUNDAMENTALSSubject Code - 106MksChapter 1 The communication process 061.1 Sender, receiver, message, channel, feedback1.2 Message conceived, message encoded, channel selected for communication, message perceived,message decoded, message understood and decoded, feedback

Chapter 2 Barriers to effective communication 04Inadequacy of message design, physical appearance, selective attention, prejudice, language difference, inadequate listening, lack of feedback, imperceptions, mannerisms

Chapter 3 Listening 01 Need for listening, listening for content, critical listening, empathetic listening, attentive listening

Chapter 4 Framework for planning business messages 01Purpose, audience, structure, style

Chapter 6 Written communication skills 266.1 Advantages and disadvantages6.2 Note making, writing a log book6.3 Comprehension and prcis writing6.4 Letter writing (letters of enquiry, complaint, apology, order, application accompanied by bio-data, resignation and appreciation.6.5 Short formal reports (incidents, events, visits)6.6 Memos, notices, circulars

Chapter 7 Oral communication skills 247.1 Advantages and disadvantages7.2 Articulation and delivery7.3 Making speeches and presentations7.4 Telephone etiquettes7.5 Restaurant and hotel English

Chapter 8 Non verbal communication 08Understanding aspects of body language

Total 70