communication break downcommunication break down

“When I was 5 years old, my mother always told me that happiness was

the key to life. When I went to school, they asked me what I wanted to be

when I grew up. I wrote down ‘happy’. They told me I didn’t understand the

assignment, and I told them they didn’t understand life.” - John Lennon

BOFHBOFH

know your audienceknow your audience

listenlisten

take notesask questions

understand from THEIR perspective

take notesask questions

understand from THEIR perspective

be positivebe positive

be transparentbe transparent

avoid clichésavoid clichés

eat welleat well

sleep wellsleep well

have funhave fun

supportops.cokartar.net

37signals.com/svn/www.kitchensoap.com

everythingsysadmin.comgithub.com/blog/

supportops.cokartar.net

37signals.com/svn/www.kitchensoap.com

everythingsysadmin.comgithub.com/blog/

www.performancemagic.com/blog/

@gergnz

www.performancemagic.com/blog/

@gergnz

Devops Down Under 2013

July 12 & 13

www.devopsdays.org

Devops Down Under 2013

July 12 & 13

www.devopsdays.org