communication and negotiation

7/29/2019 communication and negotiation

1/30

SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

SGTM 11

Communication&

Negotiation


2/30


Structure of Presentation

Understanding Communicationand Negotiation

Negotiation in Peace Operations

Working with Interpreters

Practical Role Plays


3/30


Part 1

Understanding Communicationand Negotiationin the UN Peace Operations

Context


4/30


Structure

Why are communication &negotiation skills necessary?

What is negotiation?

Principles of successful

negotiationCross-cultural communication


5/30


Why do we need it?

War

Victory

Surprise

Combat

Peace Operations

Peace

Visibility

Negotiation


6/30


What is Negotiation?

Negotiation is not capitulation

Negotiation describes a processnot an outcome

Negotiation is communication

with the aim of reaching anagreement


7/30


Purpose of Negotiation

Change in behaviour = endviolent conflict, establish

positive peaceUse of force = parties comply

only as long as force is applied

Negotiation = parties cooperatevoluntarily


8/30


United Nations Peace

Operations ContextFreedom of movement

Relationship with parties & local

authoritiesPrevent / manage violence by

agreeing to behaviour

Resolve disputes with / betweenparties

Coordinate specific event


9/30


Principles of Negotiation

Your mandate

Their interest

Cultural context


10/30


Preparation

Key to successful negotiation

Impromptu - no time for preparation

General preparation:

history, culture and conflict

your mandate and ordersUse start of negotiations


11/30


Cross-Cultural

Communication

Cultures differ: not right or wrong

RESPECT, do nothing to offend

Formal communication

specific cultural expectations


12/30


Communication Techniques

Alert & focused

So the way you see it

How would that work

In other words, you wantBody-Language


13/30


Summary

Part I

Why are communication &

negotiation skills necessary?

What is negotiation?

Principles of successful negotiation

Cross-cultural communication


14/30


Summary

Part ICommunication & Negotiation are

primary tools to achieve sustainable

peacePrinciple factors

-Your mandate

- Their interests- Cultural/historic context

- Respect others, do no harm.


15/30


Questions ?


16/30


Part II

NegotiationsIn

UN Peace Operations


17/30


Structure

Three stages of Negotiations

Stage 1: Introduction (start)

Stage 2: Substance (discussion)

Stage 3: Conclusion (end)


18/30


Introduction (The Start)

Opening and welcome

Follow custom and protocol

Introductions

Agree on RulesAgree on what you are going to

discuss


19/30


The Discussion

Opening StatementsLet the others start

Give official UN view

Complaints: clear, detailed & inwriting

If UN is criticized, do not take it

personally Identify, list issues parties want to

discuss


20/30


The Discussion

Substance

Breaks

Reduce number of options

Agreement

Consider implementation &monitoring


21/30


The Discussion

Conclusion (The End)

Summarize & next steps

Adoption/signing of agreement

Next meeting


22/30


Reporting

Immediate Sitrep

Detailed report


23/30


Summary

Part IIApproach negotiation from the

perspective of the 3 stages

Use common sense and applyguidelines as appropriate to yoursituation

report to ensure implementationbeyond few who participated in themeeting


24/30


Questions ?


25/30


PART III

WORKING WITHINTERPRETERS


26/30


Structure

Part III

Negotiation in another language

Use of Interpreters


27/30


Language

Misunderstandings

Short easy sentences

Do not use:

technical terms (e.g. vulnerable)

abbreviations, e.g. IDPs,

jokes

idioms & slang


28/30


Negotiating

with Interpreters

Respect

Position of the Interpreter

Do not look at the Interpreter

Only interpret, not analyseInterpret culture, explain

protocol


29/30


Summary

Part IIIExpect misunderstandings

Make it as easy as possible for the

interpreterTell the interpreter how you expect

them to act

Respect the interpreter and regardthem as your Ambassadors to thelocal community


30/30


Questions ?

communication and negotiation

Documents