COMMUNICATION AND INTERPERSONAL SKILLS

GROUP 10

AYUSHI GUPTA

SUBHASHANI JAISWAL

HRIDAL BORA

CHIRANJEEVI

PHANINDRA REDDY

JUNAID ALI

WHAT IS COMMUNICATION• Communication is defined as the

process of transmitting and receiving ideas, informations and messages

• In every day language, it is an act of giving and receiving information

EFFECTIVE COMMUINCATION

• Every platform for communication involves a large number of experiences, actions and emotions

• Communication is said to be effective when the receiver understand the same meaning that the sender intends to convey

• In other words, excellent or effective communication is the ability to receive a transmitted message by the sender and have the receiver be able to replicate the form and intent of the message in the receiver’s mind

7C’s OF EFFECTIVE COMMUNICATION

• Completeness• Conciseness• Consideration• Clarity• Concreteness/Contribution• Courtesy• Correctness

THE COMMUNICATION PROCESS

COMMUNICATION ISSUES

• Written Communication • Verbal and Non Verbal Communication • The Grapevine• Electronic Media

BARRIERS OF COMMUNICATION

• The noise barrier• The feedback problem• The problem of media selection• Mental barriers• The problems of language and articulation• Physical barriers• Personal barriers

Continued to..

• Cultural barriers• Interpersonal barriers• Information overload• Passive listening

WHAT IS INTERPERSONAL SKILLS

• Interpersonal skills is all about working with other people• In a business setting, the term generally refers to an

employee’s ability to get along with others while performing his job

• Interpersonal skills are actually characteristics traits like manners, courtesy, habits, behaviour and appearance which helps us to communicate and maintain relationship with others

LIST OF INTERPERSONAL SKILLS

• Verbal communication• Non-Verbal Communication• Listening• Questioning• Manners• Problem solving• Assertiveness

HEALTHY INTERPERSONAL RELATIONSHIP SERVE USEFUL FUNCTIONS:

• Promoting effective coordination• Facilitating teamwork and

collaboration• Motivating individuals to put in

extra work• Creating a supportive working

climate characterized by loyalty and trust

UNHEALTHY INTERPERSONAL RELATIONSHIP MAY INCLUDE:

• Low morale and lack of motivation

• Unwillingness to put in extra effort

• Decreased loyalty • Increase absenteeism• High turnover• Poor productivity

INTERPERSONAL SKILLS

NETWORKING

• Self confidence• Network Building • Effective communication

TEAM WORK

• Mentoring• Group Work • Decision Making • Delegation• Collaboration

LEADERSHIP

• Mentoring• Decision making• Delegation• Motivating others

PRINCIPLES OF INTERPERSONAL COMMUNICATION

• Inevitable• Irrevocable• Open to misinterpretation• Highly contextual

BARRIERS TO INTERPERSONAL COMMUNICATION

• Ego • Personal attitude• Stress• Position• Distance• Culture• Technology

GETTING ALONG WITH OTHERS

• It is always good to check one’s assumptions• Do not assume that people have ignored you• Sometime a request is refused, do not take it personally• Typecasting people is perhaps the biggest barrier to

communication• Trust your own judgement rather than that of others

INTERPERSONAL COMMUNICATION STYLES

• Command and control style• Cooperative style• Systematic style• Inspirational style• The passive style• The avoidance style

BASIC MODES OF CONFLICT

• Accommodating – low assertiveness and high cooperativeness

• Avoiding – low assertiveness and low cooperativeness• Collaborating – high assertiveness and high

cooperativeness• Competing – high assertiveness and low cooperativeness• Compromising – moderate assertiveness and moderate

cooperativeness

Description Differential Assertiveness Aggressive

characteristics • Avoid expressing feelings• Speak softly• Allow others to infringe their

rights• Poor eye contact• Cant say no• Always apologetic

• Cleary state their opinions without violating those of others

• Firm voice• Stand up for their

rights• Good eye contact• Respectful• Good listeners

• Express feelings openly• Harsh tone• Criticize • Attention seeking• Poor listeners

impact • Feel left out• Depressed• Confused• Resentful

• Create positive environment around them

• Trustworthy• High creditability

• Create positive environment around them

• Trustworthy• High creditability

Organizational effect • Not considered for important projects

• Not given any responsibilities

• Liked and respected• Consulted on various

matters

• Highly disliked• Unpopular• isolated

causes • Low self-esteem• Unfavorable past experience

• Confident• High self-esteem• Non-judgmental

attitude

• Low self-esteem• Unfavorable past

experience

SIX WAYS TO BE ASSERTIVE

• Basic assertion - saying it bluntly• Empathetic assertion – saying it softly• Broken record – saying it repeatedly• Discrepancy assertion – expressing the contradiction• Outcome assertion - or else communication