Communication

Made by:Himanshu

Meaning Two- way process of reaching mutual understanding, in which participants not only exchange information but also create and share meaning.

Definition According to “William Scot”-

“ Communication is a process which involves the transmission and accurate replication of ideas ensured by feedback for the purpose of eliciting actions which will accomplish organizational goals.”

ways to communicate

Speaking

Writing

Visual image

Body languag

e

Communication channels

Formal

channelsInformal

channels

• Downward channels

• Upward channels

• Horizontal channels

• Diagonal• Lateral • Grapevine

Barriers to communication

Semantic barriers•Lack of common language•Poor vocabulary•Faulty translatiom•Poor knowledge of grammar

Organizational barriers•Line of hierarchy•Strict rules & regulations•Wrong medium of communication•Overload of communication

Physical barriers•Noise•Time•Distance •Gender

Psychological barriersDifference in perception

Poor listening skillsLack of feedbackEmotional barrierCultural barriers

ClarityCompleteEducationRight attitudeTwo-way communicationFollowed up by feedbackAppropriate mediaDue consideration of human & physical conditions

Essentials of effective communication