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Communicate POWERFULLY 5 Ways To Get What You Want (Without Turning People Off)

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Page 1: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

CommunicatePOWERFULLY5 Ways To Get What You Want (Without Turning

People Off)

Page 2: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Why?

Page 3: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

less pay, lower positions, fewer promotions

Fact:

Page 4: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Only 15 Fortune 500 companies (3.0%) and 28 Fortune 1000 companies (2.8%)

are run by women. Only 20% of top management positions in the U.S.

are held by women.– CNNmoney.com, May 2009

Fact:

Page 5: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

“Companies with the most women in

senior management positions had a 35%

higher return on equity and a 34% higher return to shareholders.”– Catalyst Study

FACT:

Page 6: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

the “feminization”of leadership

in fact....

Page 7: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

“Women who adopt a masculine, ‘alpha-

female’ approach in the office earn more [and

get promoted more] than than their more passive

female colleagues.”– Businessweek, July 2010

Fact:

Page 8: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Women are much less likely than men to negotiate to promote their own ambitions or desires. Men use negotiation to get ahead and get what they want between two and nine times as often as women do.  – Businessweek, July 2010

Fact:

Page 9: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Fact:The double standard

is alive and well. “Plenty of studies have shown that...

we don't accept the same behavior from

women that we accept from men.”

Hannah Riley Bowles, co-author Claiming Authority:

Negotiating Challenges for Women Leaders

Psychology of Leadership: Some New Approaches

Page 10: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

5 Tips

Page 11: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

learn to negotiate(like a woman)

#1.

Page 12: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

“The Entitlement Effect”“If you bring men and women into the lab and you

say either one of two things: ‘Work until you think you've earned the $10 we just gave you,’ or ‘Work and then tell us how much you think you deserve,’ the women work longer

hours with fewer errors for comparable pay, and pay themselves less for comparable work. But if there's a

standard [that men and women know], then this result goes away.

Hannah Riley Bowles, co-author Claiming Authority: Negotiating Challenges for Women LeadersPsychology of Leadership: Some New Approaches

Page 13: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

What’s In It For Me?

Page 14: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Everything is negotiable

Page 15: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Women tend to have an easier time advocating for others instead of themselves, so...

Page 16: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

what’s at stake?

Page 17: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 18: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

what’s your market value?

Page 19: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

internal

know

“This is what I feel this

service is worth” or “this is what I would

like to make”

“This is the market rate for

this type of service”

external

Page 20: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

internal

know

“This is what I feel this

service is worth” or “this is what I would

like to make”

“This is the market rate for

this type of service”

external

Page 21: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

You’ll get more out of a COOPERATIVE tone than a

COMPETITIVE one. Tip: Emphasize the importance of the

“business relationship” - when women do this, they are less likely

to be perceived as aggressive!

Author & Harvard lecturer Matt Smith, Tavius Consulting Group

Page 22: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Practice saying no 100 times in 100 different

ways

Page 23: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

watch your language#2.

Page 24: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

do you ask for permission to

speak up?Can I ask a question?

I just want to add one thing

Would you mind if I said something?

I have an idea I’d like to share, if you don’t mind

May I add something?

Page 25: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

onlyjust

you knowreally

in my opinionsort ofkind of

apparentlyI’m not an expert, but

I may not be qualified, butbut

maybeI guess

While you’re at it, lose the

“hedging” language too.

Page 26: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Learn to say “shut up” (politely)

*Phyllis Mindel, PhDHow To Say It For Women

Oops, just a moment, I’m not quite finished...Please allow me to finish this thought

Please hold any comments until I’m donePlease hold your questions until the end

Just a moment...I’d like to hear what you think, but first let

me just finish this train of thought

Page 27: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

“I”blames you for issues

that aren’t yourschildish

takes focus off the facts

not effective leadership (it’s not about you)

often leads to “psychobabble”

(i.e., “feel,” “think,”

“believe”)

* How To Say It For WomenPhyllis Mindell, Ed.D.

Page 28: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

“psychobabble”rambling & nervous chatter

“blah, blah, blah...” “Be in the moment... “present...” “The Secret...” “The Law of Attraction”

and... and... and...“I’m suuuuch an Aquarius (giggle)”

“I feeeeel...”

Page 29: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 30: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

develop a strong brand & get comfortable

promoting it

#3.

Page 31: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Like it or not, we all have a personal brand. Purposeful or accidental, decided by you, or

decided by the people around you...

1

Page 32: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Copyright 2007- 2009 Mivista, Inc. www.MivistaInc.com (888) 531-3830

•talk show host?•home & entertaining expert?•dog trainer?•child-care expert?•martyr?•satanic rocker? •dirty politician?

Page 33: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

in-demand = high market value

Page 34: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

How do you respond to compliments?

Page 35: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

“Unwritten Rules: What You Don’t Know Can Hurt Your Career” © 2008 by CATALYST

Page 36: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 37: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 38: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

develop a strong brand & get comfortable

promoting it

#4.Look the part

Page 39: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 40: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 41: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 42: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 43: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 44: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 45: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 46: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

1

Page 47: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

The classic “head tilt” and the coy stare say “I don’t know,” “I’m a little girl” or

“I’m sexy” – not good if you’re an ambitious, professional woman.

Page 48: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Here are some alternatives that work.

Page 49: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 50: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

2

Page 51: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

And one that doesn’t.

Page 52: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

1

Page 53: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Find the happy medium...#5.

Page 54: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

the nice girl

Page 55: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

the strong woman

Page 56: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

•always needs to win•doesn’t listen•doesn’t trust•loud•talks very fast

•never needs to win•only listens•too trusting•quiet•talks very slowly

Page 57: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

“....both Clinton and Palin came to represent – and, at times, reinforce – two of the most pernicious stereotypes that are applied to women: the bitch and the ditz…. Women regularly find themselves divided into dualities that are the modern equivalent of the Madonna-whore complex: the hard-ass or the lightweight, the battle-ax or the bubblehead, the serious, pursed-lipped shrew or the silly, ineffectual girl.”

The Bitch & The Ditz:

How the “Year of the

Woman” Actually Set

Women Back

– Amanda Fortini, New York Magazine

Page 58: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 59: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Happy medium can sometimes get confused with “Passive Agressive”

Page 60: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011
Page 61: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

“Thanks for doing such a great job. Really, thanks.

“It’s not like you do anything anyways.”

“Whatever you say.”

“Everything is great. Just perfect.”

Page 62: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

•be solution-oriented•address sarcasm straight-up “was

that meant to be sarcastic?”•ask for alternate behavior •use active listening to uncover the

real issue (ask!)•talk about that (honestly)

Page 63: "Communicate Powerfully - Get What You Want (Without Turning People Off)" - Michelle Villalobos presents to the Miami Women's Chamber – March 2011

Copyright Michelle Villalobos, Mivista Consulting, Inc. 2009. All Rights Reserved. To Reprint, Distribute or Repurpose, visit www.MivistaConsulting.com and click “Contact Us”.

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