“communicate for success with a coach-like approach communicating for success mark marcynuk, pcc,...
TRANSCRIPT
“COMMUNICATE FOR SUCCESS WITH A COACH-LIKE APPROACH
Communicating for SuccessMark Marcynuk, PCC, BScPT
Dynamite Coaching
Communication Presentation Summary
1 SIMPLE TRUTH: WE CANNOT FAIL TO COMMUNICATE
But we can fail to communicate well and this can be very costly to organizations.
Communication Presentation Summary
IN SOME WAY, SHAPE OR FORMWE ARE ALWAYS COMMUNICATING
Can you relate?
Communication Presentation Summary
Be it with ourselves And especially if we work with others
WHETHER YOU REALIZE IT OR NOT YOU ARE ALWAYS COMMUNICATING
Communications Presentation Summary
7% – words
38% - tone
55% – body language
These stats may be old and tired but they are the bread and butter to effective communication, great leadership and team cohesiveness
Effective Leadership
&Team
Cohesiveness
BUT…WE CAN FAIL TO COMMUNICATE WELL
We impart our message in many different ways
-Verbal-Tone-Body Language
Communication Presentation Summary
COSTLY COMMUNICATIONSWe simply cannot fail to communicate but we can fail to communicate well
Communication Presentation Summary
What do you see?• Is the glass ½ full or empty?• How much does the glass weigh?• Does the weight matter?
Group Facilitation exercise here
CRITICAL TO RECOGNIZE
- We can all be looking at the same thing and yet it is possible for us to see something completely different depending on our point of view- Critical to recognize and acknowledge this especially in settings where groups of people meet and need to talk
AKA MEETINGS
Communication Presentation Summary
MISCOMMUNICATIONAffects performance, production, job satisfaction and safety
Communication Presentation Summary
Minor Disagreement not resolved Becomes a growing burden they carry, impacting performance
IMPOSTER SYNDROMEHaving knowledge/training doesn’t mean the employee automatically has the the ability to perform or follow-through
12 December 2014
Carrying the guilt of hiding that you don’t know what to do even though you’ve been trained
Story of an executive trained in the knowledge but unable to execute and failing.
Demonstrating Imposter Syndrome = costly to the organization
Ineffective Manager leads to ineffective team under that Manager
MIRROR NEURONS
What we communicate non verbally can affect those around us and profoundly.Latest research on “Mirror Neurons” and why something like a yawn can be contagious.Why this research is relevant to teams and organizations
Communication Presentation Summary
HEALTHY ORGANIZATIONS VS. SMART ORGANIZATIONS
Healthy organization
- Minimal politics- Minimal confusion- High morale- High productivity- Low turnover
Smart organization
- Strategies- Marketing- Financing- Technology
Communication Presentation Summary
Traits of
HEALTHY ORGANIZATIONS VS. SMART ORGANIZATIONS
• A healthy organization will get smarter over time• Smart organizations often struggle to acknowledge
their flaws and learn from peers (remember the earlier story of the failing manager)
• Very expensive to companies/organizations
Communication Presentation Summary
5 DYSFUNCTIONS OF A TEAM
One goal becomes everyone’s goal
1. Building trust2. Mastering conflict3. Achieving commitment4. Accountability5. Results
Communication Presentation Summary
5 DYSFUNCTIONS OF A TEAM
1. Building trust
A trusting environment exists where feedback, pushback and input are welcomed.
Removing judgement and the blame game with,- open-ended questions- allowing people to move out of hiding
Communication Presentation Summary
5 DYSFUNCTIONS OF A TEAM
2. Mastering conflict
This softer skill deals with Emotion and is critical to creating a healthy environment.
Where people can weigh in and can say how they feel. Here is where we use “inquiry” rather than “advocating” skills.
Communication Presentation Summary
5 DYSFUNCTIONS OF A TEAM
3. Achieving commitment
Without conflict a team cannot achieve commitment. Commit will only occur once the team has had the chance to ask questions and understand rationale.
Being able to “weigh in” creates “buy in” • WIIFM• Values
Communication Presentation Summary
5 DYSFUNCTIONS OF A TEAM
4. Accountability
The follow – up and the hardest to achieve....Peer to peer is usually the most effective source of effective
accountability in a healthy organization and Communication is the key.
Behaviour vs Measurables – to measure is to know that sales dropped but to make progress on the measurable is to know why sales dropped...knowing the behaviour is much more useful.
Communication Presentation Summary
5 DYSFUNCTIONS OF A TEAM
5. Results
The ultimate point of building greater trust, conflict commitment and accountability is to achieve Results.
Communicating and sharing the same goals across the entire team
Communication Presentation Summary
THANK YOU AIFPA MEMBERS
Mark Marcynuk, PCC, BScPTDynamite Coaching
780-469-4800
Communication Presentation Summary