commonwealth business travel group, inc. (cbtg) february 1, 2008 personnel recruitment and placement...
TRANSCRIPT
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COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG)
February 1, 2008
Personnel Recruitment and Placement in the Travel Industry
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About Travel Solutions Group
National presence for 10 years Two divisions
Recruiting and Placement ServicesMergers & Acquisitions
One of largest recruiting agencies specializing in the travel industry
Best known for National Job Fairs
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About Travel Solutions Group
Mark Walton, CEO [email protected] 847-541-2605
David Hillman, President [email protected] 1-917-520-1741
Larry Cook, Vice President [email protected] 1-877-449-JOBS
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Sister Company
Grant Caplan David Hillman Mark Walton
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Personnel Evolution in Corporate Travel
Dominant hires were agents Agent market today Other skilled positions Management (exempt) positions Talent development/pool
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Developing Talent
Problem: Talent is not developed internally
Personnel moves from agency to agency
Poor training programs Lack of travel schools Little general education focus
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Where to Find Personnel?
Promote from within Internal job board Other industry sources Competitors Advertising Recruiters Outsource Other industries
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How to Hire?
Interview multiple candidates Team approach Reference checks Assessments
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What to Look for in a Candidate
Passion Risk taker Pay close attention to questions
candidates ask Potential danger in looking for the
safe candidate
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The Interview
Be prepared Carefully read resume
Be careful not to over judge the resume
Preplan questions Ask questions to fulfill your hiring
objectives
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The Interview
Find out how peopleManageCopeAre decisiveCommunicateCreateProblem solve
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Interview Questions – Probing Questions
Tell me about a time you had to meet a deadline that seemed unrealistic
Tell me about working for a bad manager
Give me an example of a major and quick decision you had to make
Have you had to dismiss an employee? Explain the process
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Interview Questions – Probing Questions
How do you motivate – and examples of motivation
What was your greatest success – greatest failure
Inter-office communication, relationships can be difficult – explain your positive and negative experiences
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Interview Questions – Probing Questions
Explain how you handle time management
Provide examples of working with senior level people (internally and/or externally depending on position)
Toughest sales experience Positive sales experience Why should we hire you
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Creative Clients
Look at hiring from outside of the industry
Virtual employees Other geographical locations Offshore Incentive based compensation
programs
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Salary Levels
Significant differentials by city Agent salary
Small market - $32,000Large market - $42,000
Sales – $70k plus commission
Account ManagementExtremely diverse range
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Future
Pressure on bottom line Problem finding talent within the
industry Reverse trend toward requiring more
personnel Benefits programs Employment security
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Working with TSG
No up front fees Contingency agreements 20% exempt 15% nonexempt 60 day guarantee
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Questions and Answers
Thank you!