commonwealth business travel group, inc. (cbtg) february 1, 2008 personnel recruitment and placement...
TRANSCRIPT
COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG)
February 1, 2008
Personnel Recruitment and Placement in the Travel Industry
About Travel Solutions Group
National presence for 10 years Two divisions
Recruiting and Placement ServicesMergers & Acquisitions
One of largest recruiting agencies specializing in the travel industry
Best known for National Job Fairs
About Travel Solutions Group
Mark Walton, CEO [email protected] 847-541-2605
David Hillman, President [email protected] 1-917-520-1741
Larry Cook, Vice President [email protected] 1-877-449-JOBS
Sister Company
Grant Caplan David Hillman Mark Walton
Personnel Evolution in Corporate Travel
Dominant hires were agents Agent market today Other skilled positions Management (exempt) positions Talent development/pool
Developing Talent
Problem: Talent is not developed internally
Personnel moves from agency to agency
Poor training programs Lack of travel schools Little general education focus
Where to Find Personnel?
Promote from within Internal job board Other industry sources Competitors Advertising Recruiters Outsource Other industries
How to Hire?
Interview multiple candidates Team approach Reference checks Assessments
What to Look for in a Candidate
Passion Risk taker Pay close attention to questions
candidates ask Potential danger in looking for the
safe candidate
The Interview
Be prepared Carefully read resume
Be careful not to over judge the resume
Preplan questions Ask questions to fulfill your hiring
objectives
The Interview
Find out how peopleManageCopeAre decisiveCommunicateCreateProblem solve
Interview Questions – Probing Questions
Tell me about a time you had to meet a deadline that seemed unrealistic
Tell me about working for a bad manager
Give me an example of a major and quick decision you had to make
Have you had to dismiss an employee? Explain the process
Interview Questions – Probing Questions
How do you motivate – and examples of motivation
What was your greatest success – greatest failure
Inter-office communication, relationships can be difficult – explain your positive and negative experiences
Interview Questions – Probing Questions
Explain how you handle time management
Provide examples of working with senior level people (internally and/or externally depending on position)
Toughest sales experience Positive sales experience Why should we hire you
Creative Clients
Look at hiring from outside of the industry
Virtual employees Other geographical locations Offshore Incentive based compensation
programs
Salary Levels
Significant differentials by city Agent salary
Small market - $32,000Large market - $42,000
Sales – $70k plus commission
Account ManagementExtremely diverse range
Future
Pressure on bottom line Problem finding talent within the
industry Reverse trend toward requiring more
personnel Benefits programs Employment security
Working with TSG
No up front fees Contingency agreements 20% exempt 15% nonexempt 60 day guarantee
Questions and Answers
Thank you!