commonwealth business travel group, inc. (cbtg) february 1, 2008 personnel recruitment and placement...

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COMMONWEALTH BUSINESS TRAVE L GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

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Page 1: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG)

February 1, 2008

Personnel Recruitment and Placement in the Travel Industry

Page 2: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

About Travel Solutions Group

National presence for 10 years Two divisions

Recruiting and Placement ServicesMergers & Acquisitions

One of largest recruiting agencies specializing in the travel industry

Best known for National Job Fairs

Page 3: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

About Travel Solutions Group

Mark Walton, CEO [email protected] 847-541-2605

David Hillman, President [email protected] 1-917-520-1741

Larry Cook, Vice President [email protected] 1-877-449-JOBS

Page 4: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Sister Company

Grant Caplan David Hillman Mark Walton

Page 5: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Personnel Evolution in Corporate Travel

Dominant hires were agents Agent market today Other skilled positions Management (exempt) positions Talent development/pool

Page 6: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Developing Talent

Problem: Talent is not developed internally

Personnel moves from agency to agency

Poor training programs Lack of travel schools Little general education focus

Page 7: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Where to Find Personnel?

Promote from within Internal job board Other industry sources Competitors Advertising Recruiters Outsource Other industries

Page 8: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

How to Hire?

Interview multiple candidates Team approach Reference checks Assessments

Page 9: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

What to Look for in a Candidate

Passion Risk taker Pay close attention to questions

candidates ask Potential danger in looking for the

safe candidate

Page 10: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

The Interview

Be prepared Carefully read resume

Be careful not to over judge the resume

Preplan questions Ask questions to fulfill your hiring

objectives

Page 11: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

The Interview

Find out how peopleManageCopeAre decisiveCommunicateCreateProblem solve

Page 12: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Interview Questions – Probing Questions

Tell me about a time you had to meet a deadline that seemed unrealistic

Tell me about working for a bad manager

Give me an example of a major and quick decision you had to make

Have you had to dismiss an employee? Explain the process

Page 13: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Interview Questions – Probing Questions

How do you motivate – and examples of motivation

What was your greatest success – greatest failure

Inter-office communication, relationships can be difficult – explain your positive and negative experiences

Page 14: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Interview Questions – Probing Questions

Explain how you handle time management

Provide examples of working with senior level people (internally and/or externally depending on position)

Toughest sales experience Positive sales experience Why should we hire you

Page 15: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Creative Clients

Look at hiring from outside of the industry

Virtual employees Other geographical locations Offshore Incentive based compensation

programs

Page 16: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Salary Levels

Significant differentials by city Agent salary

Small market - $32,000Large market - $42,000

Sales – $70k plus commission

Account ManagementExtremely diverse range

Page 17: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Future

Pressure on bottom line Problem finding talent within the

industry Reverse trend toward requiring more

personnel Benefits programs Employment security

Page 18: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Working with TSG

No up front fees Contingency agreements 20% exempt 15% nonexempt 60 day guarantee

Page 19: COMMONWEALTH BUSINESS TRAVEL GROUP, INC. (CBTG) February 1, 2008 Personnel Recruitment and Placement in the Travel Industry

Questions and Answers

Thank you!