commercial in confidence weekly tweak 31october 2001 citr mobile jobs
TRANSCRIPT
Commercial in Confidence
What is CiTR Mobile Jobs– Automated job dispatch
• using mobile phone• personalised• location-based• supports group
operations– Communicate within the
group and between worker/office using wireless data services
– Web-based call centre interface
– Provides SMEs with a low cost alternative to radio services
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Who May Use the Services?Under The ASP Model•Repair services
– Plumbing services (Fixzit, Queensland plumbing)
– Electrician services (Fixzit, Energex)
•Couriers/deliveries•Mobile workers related to
large sites– Resorts (Hyatt Coolum)– Theme parks
(Dreamworld)– Airports
•General out-and-about groups
Enterprise Model•Any enterprise with large mobile workforce
•Combine with other SMS services:
– Email– SMS broadcasting– Access to schedules,
task lists
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ASP Model
Call CentreOperators Plumbing
services
Deliveryservices
Emergencerepairs
CiTR
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CiTR & QBuild Field Trial• In trail now
– Time: Now for 4-6 weeks– Size: 3 Groups of 5-6 workers– 5 Operators– 3 Foreman (1 per group)
• Hope to establish usefulness, useability etc
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SMS Demonstration• SMS Interface
– Show me all delivery jobs at Milton.– Take the plumbing job at Paddington.– Alert me for new painting jobs in West End.– My location has moved to Darra.– I am not available anymore.– Where is everyone (in my group)?– Who are at Milton?– Alert me if anyone has moved to City (or
become available)
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Look for a Job• You can look for a job in your default queue:
– You send a command “FJ” to the system• You can also look for a job in other queues
you are a member of:– You send a command “FJ CBD” to the
system if you are also a member of CBD queue
• The system returns a list of available jobs to you and each one will have a job ID, a brief description of the job and the priority.
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Take a Job• After looking at a list of jobs, you can take a
job by sending a “TJ” command with the job number.– For instance, “TJ 23” to take job with the
number 23.
• The system sends two SMS messages to you, one contains all details for you to perform the work and the other contains other information important for the worksheet.
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Report Job Status• You can at any time report the status of a
job you are performing by sending a status report to the system using “JS” command with a message.– For instance, “JS 23 waiting for parts”
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Report the Completion of a Job• When you completed a job, you can report
the completion by sending a “JC” command.– For instance, “JC 23”
• You can also combine this command with an “FJ” command by add a letter “Y” at the end of the command.– For instance, “JC 23 Y”, system will send
you more jobs as if you have issued a “FJ” command.
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Return a Job Already Taken• If you want to return a job you already took
(say job 23), you can return it to the system by sending a “RJ” command.– For instance, “RJ 23”
• You can also add a brief message to describe the reason for returning the job.– For instance, “RJ 23 No right tools”.
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Sign Out• You may want to sign out one or all queues
if you don’t want to system to send you any jobs and messages.– You send a command “SO” to the system
to sign you out all queues you are a member of.
– If you only want to sign out a specific queue (for instance, CBD queue), you send a command “SO CBD”.
• You need sign in if you want to come back again.
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Operator Assigned Jobs• In addition to the jobs you take, operators
(foreman) can also send you jobs by sending you SMS messages as if you had issued a “TJ” command.