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COME LEAP AHEAD THE CARNEGIE WAY
Who are we
What do we do
How our solutions work
Why companies opt for us
Who Are We
Legendary success of 98 years in
making people & organizations effective
One of the world’s largest training
organization with operations in over 80
countries
Who Are We
8 million graduates who vouch by
the successful techniques
Trusted name with more than 400
of the Fortune 500 companies for
their people requirements
Mission Statement
Dale Carnegie Training® is a global provider of locally delivered training in leadership, sales, interpersonal and communications skills essential to improving the performance of individuals and teams, and adding value to organizations.
“We will help keep these pins together”
Dale Carnegie in India
Successful relationship with more than 500 organizations spread across various
sectors
Wide reach in 4 business hubs of India and training capability across the country
With more than 120 customizable solutions we are a one stop shop for all people
skill related issues
End to end service provider in the areas of talent development through
profiling, assessment, training and e-Learning through exclusive partnerships
Presence across all the sectors
Our Approach
Every barrier has a breakthrough solution and that is what we work on
Where you are
Where you want to be
barriers overcoming
WHAT DO WE DO
Partnering in growth
There are no right products, there are right solutions
WHAT DO WE DO
Where you are
Where you want to be
DISCOVER
DESIGN
DELIVER
EVALUATE
CONTINUE
How we ensure it works
Learning is easy, the trick is in institutionalizing the implementation
Where you are
Where you want to be
WHAT DO WE DO
Why Dale Carnegie ?
We will help you identify your personal barriers to effective communication
We deliver critical methods & techniques which help people connect confidently with any audience and help generate new growth
Why Dale Carnegie ?
We align performance goals with strategy, define performance standards & use human relation principles to develop teamwork & trust
We help you handle mistakes with consideration & help people embrace new ideas
We will lay a foundation for success with ethics and values
The Best Salesman of the year
We reflect the timeless practices of Dale Carnegie who authored the book “How To Win Friends and Influence People” (12th Best Selling Book of the world ever*) and many such best sellers
Originally published in 1936, it has been translated into 47 languages, including Hindi, Nepalese, and Telugu.
30 million copies have been sold till date
Dale Carnegie Advantage
WHAT IS LATENT WILL BECOME PATENT
Dale Carnegie Advantage
WHAT IS DORMANT
DOMINANT
WILL
BECOME
Why Dale Carnegie Training Works
We know that attitudes and skills to a large degree determine results. Our training process is built on this unique understanding.
Why DCT Works
Triangle of Success
Top Performers Possess The Right Attitudes & Skills
Improve Attitude & Increase Skills to Leverage Knowledge
Knowledge
Why Dale Carnegie Training Works contd..
We observe and adapt to the way people change and improve.
Why DCT Works
Cycle of Performance Improvement
Begins
Knowledge
Attitude
Practice
Follow-Up
Review Time-Tested Principles
Motivational Action-Oriented Delivery Method
Application-Based Follow-up
Programs Overview & Scope More than 100 Programs
7 Skills Areas
Communication & Human Relations Leadership / Management
Sales
Professional Development Customer Service
Teams Presentations
Cycle of Self Development
Practice with Coaching
Higher Performance
Techniques and Processes
Skill Attitude
Practice Knowledge
Need To Want To Can Do Will Do
The Dale Carnegie Course (DCC)
Program Objectives Build Greater Self-Confidence
Strengthen People Skills
Enhance Communication Skills
Develop Leadership Skills
Improve Our Attitude
“Dale Carnegie Training has contributed to our corporate culture in a significant way. The camaraderie and sense of oneness created in the Dale Carnegie Course has been incredibly valuable to our business.” Phil Ma(son,President & Owner, Core Products Interna8onal, Inc.
High Impact Presentations
Plan and organize professional presentations
Create and maintain a positive first impression
Be more natural & relaxed when making presentations
Communicate ideas with clarity & force
Sell ideas & inspire others
““Dale Carnegie has helped me to guide the business to a posi>on where it is recognised as one of the best UK regional law firms” -‐ Andrew Chalkley,CEO & Partner,Boyes Turner
Sales Advantage
Program Objec8ves
Build self-confidence
Communicate value
Master a consultative selling process
Strengthen relationships
Develop a positive attitude
“Over the last two years we grew 29 and 24 percent. This year we have a good opportunity to have another year of strong growth. We could not have experienced this growth without Dale Carnegie Training.”
-‐George LiHle, President, HDR Engineering, Inc.
Sales Model
SOLUTION
INTEREST
MOTIVE COMMITMENT
RAPPORT CUSTOMER RELATIONSHIP
Planning Follow-Through
Leadership Training for Managers
Drivers
Self Direction
People Skills
Process Skills
Communication
Accountability
“Our number one responsibility, and the only way we are going to have succession and perpetua>on within our company, is developing our associates. It’s amazing how many promo>ons I see come through in our company among associates who have taken the Dale Carnegie Course.”
–Tim Lynch Assistant VP,Claims Division, Auto-‐Owners Insurance Company
1. Self-direction 2. People skills 3. Process skills 4. Communication 5. Accountability
Points of overlap create Drivers, common to both leadership and management
Management
Coaching Process and Appraisal Systems Delegation Process Performance Process Planning Process Innovation Process Developing Organizational Leadership
Process
Leadership
Developing Personal Leadership Communicating to Lead Recognizing Human Potential Building Cooperation Making Decisions Managing Conflict and Change
People
Other Programs
Building High Performance Teams(BHPT)
World Class Customer Service(WCCS)
People Side of Process Improvement(PSPI)
Gen Next
Building High Performance Teams
Team Leadership
Team Commitment
Team Communication
Team Collaboration
Team Coordination
World Class Customer Service
Learning Objectives
Individual Contribution to Create a WCCS Organization
Enhancing Self Image
Understanding World Class Standards
Manage your Attitude
Quantitative and Qualitative sides of Customer Service
OUR CLIENTS
OUR CLIENTS contd…
For complete client list please log on to www.dalecarnegieindia.com
TESTIMONIALS
Warren Buffett says he was motivated to take the Carnegie course as a 20-year-old, when the prospect of public speaking would cause him to vomit
http://www.youtube.com/watch?v=ONDxvkTyndw
To this day, Buffett keeps his Dale Carnegie diploma close at hand in his office. "It changed my life," he has said.
TESTIMONIALS LEE lOCOCCA ON DALE CARNEGIE LEADERSHIP
Communication has been my most valuable management tool.
I grew up scared to death of all the thought of standing in front of a group people and giving a speech. It still terrifies me. When I landed my first important job at Ford, they sent me to a Dale Carnegie course.
The idea was to make me more comfortable in front of an audience, and it worked. I don’t’ know how many speeches I gave in my forty-six years in the auto industry, but it was easily more than a thousand.
TESTIMONIALS contd…
The feedback from our senior managers for "High Impact PresentaJons" & "Advanced CommunicaJon Skills" by Dale Carnegie has been excellent. The parJcipants found it very useful and I have received requests across the organizaJon to hold more sessions and to ensure that we cover the senior managers. In today's context the program of this type is very much required for the senior managers to make an impact in their day to day work”
-‐Shiv Shanker -‐ Head of Organisa8on Learning,India,Nepal & South Asia., Standard Chartered Bank
The two-‐day program on "Developing the Leader in You" was quite informaJve. The program focused on one fundamental aspect "To be a good human being in order to be a good leader". It also dealt in detail the importance of team building in a manner that each member of the team has a sense of belonging for each other.
The concepts of Dale Carnegie were highlighted in a very simple and lucid manner for the parJcipants to understand and pracJce in their daily lives. It was fun and learning while interacJng with the faculty members as well as other parJcipants from various industries. Alok KheHry -‐ Head Oncology, Aven8s
Pharma Ltd.
TESTIMONIALS contd…
I never imagined that any two days training program could have so much of impact on you. I have now ever-‐lasJng impression of high quality training program from Dale Carnegie Training ®. Every small lesson that I have learnt from this program is useful for my day-‐to-‐day job and now aWer a week, I can see benefits. I am able to express my views in a much beZer and controlled way.”
Bhavesh Parikh – Manager – Commercial – Gujarat Gas Company Ltd
The “Train the Trainer Program” of Dale Carnegie has brought a great difference to my thinking. I have now begun to admire training as a passion. This is the first program where I have come back and referred to my notes again. Many of these have been implemented and applied in one way or the other in my role, the most prominent of them being HR InducJon. I have learnt some great ways of training in your session.
Vaibhav Modi, Dy. Manager – HR Eicher motors.
“YES WE CAN”
Come experience things the Carnegie Way and we assure you that “You can and You Will”
THANK YOU
For Enquires Please Call us:
+91-‐22-‐67818113
Between Mon-‐Fri(9:30 am to 5:30 pm)
Email us: [email protected]
Website:
www.dalecarnegieindia.com
Your Global Engagement Partner