collision repair of winter 2012 collision pros · bsm is available on the 2012 toyota camry, 2012...

Dedicated to

Promoting Quality

Collision Repair of

Toyota Vehicles

Collision Pros

Win

ter 2

012

Dedicated to

Promoting Quality

Collision Repair of

Toyota Vehicles

Repairing Automotive

Paint Damage

Boost Your Paint

Repair Knowledge

Convertible-Wise

Lexus IS C’s Retractable Hardtop

Waterborne Paint

Are You Ready?

New Training Courses

Lexus IS C’s Retractable Hardtop

Toyota-Specific Welding

PBX_CP_Winter2012_V1.indd 1 1/24/12 9:58:26 PM

3 Repairing Automotive Paint Damage

Enhance customer satisfaction by boosting your paint repair knowledge.

4 Convertible-Wise This all-new course explores the

operation and complexities of the Lexus IS C’s retractable hardtop.

5 Doing It Right the First Time Blueprinting a repair job up-front

avoids costly delays down the road. (First in a series of two articles.)

6 Sensor Perception Learn how to locate, handle and

test sensors for Blind Spot Monitor and other Toyota safety features.

8 Toyota-Specific Welding A new training course

focuses exclusively on Toyota recommended procedures for strong, reliable welds.

9 ProsTips Meet the world’s smallest

four-seater—with the world’s first rear window curtain airbag.

10 Waterborne Paint Collision repair shops throughout

the country are now converting to waterborne paint. Are you ready?

12 Industry News Read the newly released

Joint Position Statement on Collision Repair Standards.

2 Collision Pros

Winter 2012

CP Table of Contents

A Deadly Issue!The acid in most bug bodies will eat away at a vehicle’s paint.

PBX_CP_Winter2012_V1_R1.indd 2 1/27/12 7:28:50 AM

Collision Pros 3

Winter 2012DID YOU KNOW? Acid rain is one of the most common types of damage to automotive

paints; the damage typically appears as irregularly shaped “etched” areas.

CP Table of Contents

EnhAncE Your PAint Finish rEPAir KnowlEdgE—

And Your customErs’ sAtisFAction

Customers have high expectations for the integrity and appearance of

their beautiful factory paint finish, and rightly so. At the same time, there

are a variety of factors that can potentially cause damage to paint finishes.

These range from insects, bird droppings and road debris to rail dust and

hard-water spots. There also are various environmental conditions that can

negatively affect paint finishes, such as ash and acid rain, salt slurry road

treatments in cold climates, and salt and sand in coastal climates.

To help technicians assess the reparability of a damaged paint surface, and

determine the best possible repair solutions, there’s the Toyota Paint Finish Re-

pair training course (T101) and Lexus Paint Finish Repair training course (L101).

PAint Finish rEPAir trAining

“Both the web-based pre-work and instructor-led hands-on training will

be of value to anyone handling customer paint concerns and performing

paint finish damage analysis,” says James Meyer, Senior Technical Training

Administrator, Toyota Motor Sales, U.S.A., Inc. “In particular, while a new

vehicle leaves the factory with a pristine paint finish, damage can occur

during transportation, storage or handling. So, the training also focuses on

improving vehicle delivery quality and customer satisfaction.”

The one-day instructor-led training is designed to provide refinish and

detail specialists with the knowledge and skills necessary to properly as-

sess paint damage as well as determine reparability and effective tactics

for minor paint finish repairs.

Prior to attending the instructor-led Paint Finish Repair course, techni-

cians must complete the web-based pre-work Paint Finish Repair module

(PB101 for Toyota, PLB101 for Lexus). The web-based pre-work provides the

foundation for a better understanding of Toyota and Lexus paint finishes.

Attendees who successfully complete the Paint Finish Repair course will

be able to:

Identify Toyota and Lexus paint types and finishes •Properly use a mil gauge to measure paint finish thickness •Prepare damaged areas for evaluation and repairs •Determine the reparability of a damaged paint surface •Identify tools, safety equipment and materials necessary for repairing •minor damage to paint surfaces

Determine repair tactics for minor scratches, hard-water spotting, acid •rain, rail dust and more

Instructor-led Paint Finish Repair training is held at Collision Repair &

Refinish training centers in California, New Jersey and Florida. Enrollment

information and course schedules can be found at the Collision Repair &

Refinish training website, www.crrtraining.com.

Repairing Automotive

Paint Damage

A Deadly Issue!The acid in most bug bodies will eat away at a vehicle’s paint.


4 Collision Pros4 Collision Pros

This all-new course explores the operation and

complexities of the Lexus IS C’s retractable hardtop,

providing collision repair professionals the informa-

tion and hands-on contact needed to successfully

perform repairs on the IS C.

“Ninety percent of the one-day instructor-led

training is composed of hands-on exercises,” says

Chris Risdon, Collision Repair and Paint Refinish

Administrator, Toyota Motor Sales, U.S.A., Inc. “For

example, we get deep into the actual workings of

the retractable hardtop system including removing,

installing and aligning key hardtop components.”

Attendees will learn the correct way to close the

roof manually, should it become necessary during

the course of a repair. In addition, they will have the

opportunity to use the special service tool for setting

and positioning the hinge that operates the luggage

lid and package tray side trim brackets correctly.

The training includes a technician handbook and

seven engaging worksheets that guide attendees

through the hands-on exercises.

After successfully completing this course, attend-

ees will be able to:

Explain the operation and identify components •of the retractable hardtop

Manually open and close the retractable hardtop•Use the Toyota Technical Information Sys-•tem (TIS) to locate repair information, body

measurements and structural use of High

Strength Steel (HSS)

• Identify and measure points that are

specifically related to retractable hardtop

alignment and operation

• Remove, replace and adjust the

hinge mechanism using the

special service tool

A pre-work e-learning

module PLB908 must be

completed prior to attending

class. Enrollment information

for the L908 hands-on instruc-

tor-led Lexus IS C for Collision

Repair training can be accessed

through the Collision Repair &

Refinish training website at

www.crrtraining.com.

Conve

rtib

le-W

ise

Intr

oduci

ng:

Lexu

s IS

C f

or

Co

llis

ion

Repair

Co

urs

e

THE LExUS IS C’S three-

panel retractable hardtop

is operated via 13 electric

motors, 33 sensors and a

dedicated Electronic Con-

trol Unit (ECU) and can

open or close in about

20 seconds. Not surpris-

ingly, this sophisticated

system requires precise

alignment and attention

to important precautions

to ensure it functions

as designed. And that’s

where the Lexus IS C for

Collision Repair course

(L908) comes in.

PBX_CP_Winter2012_V1_R1.indd 4 1/27/12 5:17:50 PM

Doing It Right the First TimeBlueprinting as Part of the Estimating Process Eliminates Time-Consuming Delays

A few hours up-front sAves dAys in cycle time

Blueprinting a repair may require some negotiating with insurance compa-

nies, which typically want an estimate within 24 hours. Blueprinting, which

involves complete teardown of the vehicle to uncover hidden damage, takes

several hours up-front, but can save four to five days in cycle time for the repair.

“If an insurance company is asking for an estimate within 24 hours, you will

need to explain your process, and point out the savings to insurers in rental car

expenses and in cutting multiple checks for supplemental estimates,” says Leos.

“Plus, it helps the insurance company with customer retention. They can make

one phone call saying, ‘Your car will be ready on Friday,’ rather than calling the

customer several times saying, ‘We found more damage.’”

In upcoming issues of Collision Pros, we will explain some foolproof ways to

detect prior repairs, to discover hidden damage and to maximize your return on

investment by doing collision repair and refinish the Toyota Way. Stay tuned for

future installments of our series on Blueprinting.

Blueprinting

First in a series of

articles on blueprinting

a repair—what it is,

how to do it and why it

benefits your business.

ImagInE, For a momEnT, that you

are on a construction crew that is

trying to build a house without a

blueprint. a wall here, a staircase

there—with no concept of the big

picture and no idea of what materi-

als were intended as part of the plan.

Then, midway through the job, the

architect hands you a blueprint. now,

you and your crew have to tear down

the work you’ve already done, go out

and purchase the correct materials,

and start your work again.

Preposterous? of course. Yet that

is exactly how many collision repair

shops approach estimating the repair

process. Because insurance companies

only require an estimate of visible

damage, many shops put a vehicle

into production after a visual damage

inspection. Then they rely on time-

consuming supplemental estimates as

more damage is revealed.

“Whether you call it blueprinting,

triage or damage analysis, getting a

complete estimate going into the job

is the only way to get the repair right

the first time,” according to rick Leos,

Body & Collision Business Develop-

ment Consultant, Toyota motor Sales,

U.S.a., Inc. “otherwise, the job will

stop four to five times during the pro-

cess. The whole idea of blueprinting is

to eliminate the stoppage repair.”

Collision Pros 5

blueprinting 001part

estimating process2012

pbX_cp_Winter2012_V1_r1.indd 5 1/27/12 7:30:41 am

6 Collision Pros

One Of the mOst popular of these fea-

tures is Blind spot monitor (Bsm), which

detects vehicles to the rear and side of

the driver that he/she may not be able

to see during lane change and passing

situations. “Bsm sensors function like

radar, looking for an object,” explains Chris

Risdon, Collision Repair and Paint Refinish

Administrator, toyota motor sales, U.s.A.,

Inc. “When the sensor detects an object,

a tone will sound to alert the driver an

object is detected in the driver’s blind spot

area, and the indicator light in the appro-

priate side mirror will illuminate.”

When repairing a toyota or Lexus vehi-

cle that is equipped with Blind spot moni-

tor or other advanced safety features, it is

important to follow toyota recommended

repair procedures for aligning and calibrat-

ing the sensors. “the sensors will not

operate properly if they are painted over

or out of alignment, and they are not

interchangeable from side to side,” says

James meyer, senior technical training

Administrator, toyota motor sales, U.s.A.,

Inc. “And dropping a sensor will damage

it, just as if it were in a collision.”

SenSor locationS

Bsm is available on the 2012 toyota

Camry, 2012 sequoia and 2013 Lexus

Gs 350 and Gs 450h. When repair-

ing one of these vehicles, look for a

symbol printed on the side mirror glass

and a Bsm button on the dashboard to

determine if it is equipped with Bsm.

If the system is working properly, the

symbol on the mirror will light up when

the car is started.

the Bsm sensors are located below

the rear quarter panel behind the bum-

per panel. [see illustration]

check for functioning before and

after the repair

“Before starting the repair, check

to see if the system is functioning

properly,” says Risdon. “In addition to

damage from impact, a dirty bumper

or debris trapped between the bumper

and the sensor can cause the system

to malfunction.

“When removing a bumper, be careful

not to misalign the sensors,” he contin-

ues. “When replacing the bumper, it’s

important to verify the operation to make

sure that the sensors are working.”

A simple operations check involves

moving the reflector sst (special service

tool) to various positions to verify that

the Bsm mirror indicator turns on and

off in the proper locations. “If the Bsm

does not pass this operations check,

the system must be aligned using the

techstream diagnostic tool. Indepen-

dent repair shops without access to a

techstream diagnostic tool and the sst

will need to take the vehicle to a toyota

service Department to check and per-

form this alignment,” Risdon says.

sensor PerceptionWhen repairing a vehicle with Blind Spot Monitor, handle the sensors with care.

ADvAnCeD teChnOLOGy AvAILABLe On seveRAL 2012 AnD 2013 tOyOtA AnD

LexUs mODeLs Is settInG A neW stAnDARD In PAssenGeR sAfety AnD COn-

venIenCe. feAtURes sUCh As BLInD sPOt mOnItOR, DynAmIC RADAR CRUIse

COntROL, the ADvAnCeD PARkInG GUIDAnCe system AnD the LAne keePInG

AssIst system Use mILLImeteR RADAR sensORs tO ALeRt DRIveRs tO CeRtAIn

DAnGeROUs sItUAtIOns.

blind Spot Monitor Sensors lh/rhdo not paint over SenSorS.


Collision Pros 7

BSM Facts

The Blind Spot Monitor is available on:

2012 Camry•

2012 Sequoia •

2013 Lexus GS 350 and GS 450h•

The Blind Spot Monitor system consists of:

Two Blind Spot Monitor Sensors•

Steering Sensor•

LH and RH Outer Rear View Mirror •

Assemblies

Blind Spot Monitor Main Switch •

(Warning Canceling Switch

Assembly)

Combination Meter Assembly and •

Speed Sensors

To maintain the operation of the

BSM system:

Keep the sensors and surrounding •

areas clean.

Do not subject a sensor or the sur-•

rounding area to a strong impact.

Do not disassemble the sensor.•

Do not attach stickers or paint the •

sensor or the surrounding area.

Do not reuse a sensor that has •

been dropped or subjected to a

strong impact.

To find out more:Details on Blind Spot Monitor—and other new technologies, including the Advanced Parking Guidance System, the Lane Keeping

Assist System and Dynamic Radar Cruise Control can be found on the Toyota Technical Information System (TIS) at www.techinfo.toyota.com

or www.techinfo.lexus.com. See the New Car Features for a system description, the operation and parts location, and the vehicle-

specific Repair Manuals for Toyota recommended procedures for repairing, checking and calibrating these features.


8 Collision Pros

Performing a weld correctly, and using the proper

safety precautions, is not only essential to returning a

vehicle to pre-accident condition—it also protects the health

and safety of the technician. toyota’s new training course,

welding techniques for collision repair, helps to ensure

that collision repair professionals have the information and

hands-on experience they need to properly perform repairs

that involve welds on toyota, lexus and Scion vehicles.

“there are numerous courses and certifications available

in the aftermarket that teach general welding principles

that apply to everything from boilers to battleships,” says

chris risdon, collision repair and Paint refinish admin-

istrator, toyota motor Sales, U.S.a., inc. “this course is

specific to the procedures and materials used on toyota

vehicles, including the special procedures necessary when

working on High Strength Steel.”

Students will learn how to locate the welding guidelines

and instructions contained in the vehicle-specific collision

damage repair manuals on the toyota technical informa-

tion System (tiS). the course also addresses maintenance,

usage and setup of welding equipment, including the prop-

er tuning of the welder to create a strong, capable weld.

finally, students gain hands-on experience in performing

compression welds, mig plug welds and butt welds.

“we will teach technicians to properly tune their

welders to get the best possible weld to do the job, and

practice the welds on the material that they will be weld-

ing on toyota vehicles,” says risdon. “finally, students will

perform destructive testing on their welds to test strength

and reliability.”

to maximize the value of their hands-on experience,

technicians are encouraged to complete an e-learning

pre-work module (PB300 for toyota or PlB300 for lexus)

before attending the instructor-led class. “the pre-work

includes all the knowledge aspects of the instructor-led

course, and helps ensure that everyone is at the same level

when they arrive for hands-on training,” explains risdon.

the new toyota and lexus course, welding techniques

for collision repair, is taught at all three of toyota’s training

centers—torrance, california; west caldwell, new Jersey; and

Jacksonville, florida. for detailed course descriptions, class

schedules and a registration form, visit the collision repair

& refinish website at www.crrtraining.com.

toyota-Specific Welding

A Strong, Reliable Weld Is Important to Vehicle Safety

What You’ll Learn

Upon successful completion of Welding Techniques for Collision Repair (T300 Toyota/L300 Lexus), you should be able to:Use the Toyota Technical Information System (TIS) to locate the weld location and types used on Toyota and •Lexus vehiclesDemonstrate welding safety procedures •Perform proper setup and maintenance of welding equipment•Prepare and clean metal for welding•Perform GMAW/MIG plug and butt welds and STRSW (squeeze-type resistance spot welds) using welding equipment •Test weld strength on both MIG plug and butt-type welds and squeeze-type resistance spot welds•


Collision Pros 9

ProsTips

2012 Scion iQ

Big ideas in a small package

For more collision repair details, refer to the Toyota Technical Information System (TIS) at http://techinfo.toyota.com or http://techinfo.lexus.com. You may also contact the Toyota Material Distribution Center at (800) 622-2033.

What You’ll Learn

Upon successful completion of Welding Techniques for Collision Repair (T300 Toyota/L300 Lexus), you should be able to:Use the Toyota Technical Information System (TIS) to locate the weld location and types used on Toyota and •Lexus vehiclesDemonstrate welding safety procedures •Perform proper setup and maintenance of welding equipment•Prepare and clean metal for welding•Perform GMAW/MIG plug and butt welds and STRSW (squeeze-type resistance spot welds) using welding equipment •Test weld strength on both MIG plug and butt-type welds and squeeze-type resistance spot welds•

Meeting the needs of a trendset-

ting generation of urban drivers,

the new scion iQ is a small car that

offers the functionality and comfort

that drivers expect from a car twice

its size. This premium micro-sub-

compact is only 10 feet long, yet

seats four people, making it the

world’s smallest four-seater.

it’s also the world’s first vehicle to

feature a rear window curtain airbag.

Designed to help protect rear-seat

passengers from certain types of

severe side or rear-end collisions,

the rear curtain airbag assembly is

located in the rear header panel—an

important fact to know when repair-

ing a scion iQ.

“Collision repair technicians are

not used to finding an airbag in

this location,” says Chris Risdon,

Collision Repair and paint Refinish

Administrator, Toyota Motor sales,

U.s.A., inc. “Along with the airbag

there are additional sensors that a

collision repair shop will find during

a repair and, as with any airbag sys-

tem, precautions must be followed

to prevent accidental deployment

during a repair.”

The rear window curtain airbag

assembly consists of an inflator and

a bag. The rear airbag sensors are

located behind the rear bumper.

if the rear airbag sensor detects a

rear impact, it informs the airbag

sensor assembly via the door side

airbag sensor and side airbag sensor

assembly, and the airbag sensor

assembly causes the rear window

curtain airbag to be deployed.

PRECAUTIONS

The supplementary Restraint •system (sRs) is equipped with a

backup power source. if work is

started within 90 seconds after

disconnecting the cable from the

negative (-) battery terminal, the

sRs may deploy.

Never use a backup power •source (battery or other) to

avoid clearing the system

memory. The backup power

source may inadvertently power

the sRs and cause it to deploy.

When the cable is disconnected •from the negative ( - ) battery

terminal, the memory of various

systems will be cleared. Because

of this, be sure to make a record

of the contents memorized in

each system before starting

work. When work is finished,

adjust each system to its previ-

ous state.

Complete information on the Scion iQ rear window curtain airbag

assembly removal and installation procedures is available in the

Scion 2012 iQ Repair Manual (RM21G0U) by accessing the Toyota

Technical Information System (TIS) at http://techinfo.toyota.com, or

calling the Toyota Material Distribution Center at (800) 622-2033.


10 Collision Pros10 Collision Pros

Waterborne Paint Less Pollution

and a Healthier Work Environment

for Technicians


Collision Pros 11

EmbracE WatErbornE Paint

Waterborne paints were introduced

in the 1990s and have since been

used successfully in OEM applications,

as well as in collision repair facilities

throughout the world. Several areas

in the United States and Europe have

already enacted legislation mandat-

ing the use of waterborne paints for

health and environmental reasons.

In addition, California and numerous

northeastern states already have

practice standards for reducing vola-

tile organic compound (VOC) emis-

sions in repair and refinish shops.

Canada is also requiring a switch to

waterborne paints.

“The main reason for switching to

waterborne paints is to reduce VOCs,”

says James Meyer, Senior Technical

Training Administrator, Toyota Motor

Sales U.S.A., Inc. “In contrast, solvent-

based paints emit a much higher level

of VOCs that contribute to air pollution

and can lead to harmful health effects.”

Staying ahEad of thE curvE

Admittedly, waterborne paints have

some differences, such as a slightly

longer flash time, and require some

specialized air movement and applica-

tion equipment. However, Meyer—who

proactively implemented use of water-

borne paints at the training center in

West Caldwell, New Jersey, ahead of

stricter air quality regulations—notes

that switching to waterborne actually

has a relatively short learning curve.

There’s also evidence that waterborne

paints have better coverage. That’s be-

cause they typically have higher transfer

efficiency than solvent-based paints. “For

example, most colors will cover in two to

three coats with waterborne, while it can

take four to five coats with solvent-based

paint,” says Meyer. “Shops that haven’t

switched yet may be using more paint, as

well as more application labor.

“And, while waterborne paints may be

old news in places like California and Can-

ada,” adds Meyer, “the rest of the country

is either converting or considering it.”

air Quality and movEmEnt arE KEy

Temperature, humidity and air move-

ment over the paint surface are key con-

siderations to optimal drying conditions

for waterborne paints. In fact, the key is

flash time and drying of the basecoat.

Shops using waterborne paints will need

to increase their quality and volume

of air. It’s also important to examine

compressed air systems to make certain

they are free of any oil or moisture

residues. Oil or moisture in the spraying

air system can impact finish quality and

durability, as well as flash and dry times.

“Waterborne paint is the wave of the

future—and, in an increasing number

of instances, the present—for collision

repair shops,” says Meyer. “Lots of

people are being proactive about con-

verting to waterborne paint. It’s more

eco-sensitive, which benefits all of us.

And, while converting to waterborne

isn’t as simple as just switching out

paint cans, the transition can be seam-

less and productive, with benefits that

far outweigh any challenges.”

Are You Ready?One in three collision repair and refinish technicians has either

hands-on experience with or some exposure to waterborne

paints. “However, with all shops now on their way to being con-

verted,” says Chris Risdon, Collision Repair and Paint Refinish

Administrator, Toyota Motor Sales, U.S.A., Inc., “there will be a lot

of questions about how to be successful using waterborne paint.”

To that end, Risdon offers the following advantages and

challenges you can expect when using waterborne paint:

The Advantages of Using Waterborne Paint

Significant reduction in VOC emissions •

Less toxic to the environment •

Cleaner, healthier environment for technicians •

Dramatically improved color matching•

Increased customer satisfaction•

Clearer, cleaner and more brilliant than •

solvent-based paints

Increased productivity by requiring fewer coats, •

resulting in decreased cycle time per vehicle

Less brittle, more chip-resistant and durable finish•

Good to excellent surface properties•

Typically easier to apply and clean up•

The Challenges of Using Waterborne Paint

Paint preparation may require a higher degree of •

technician skill, along with extra attention to sanding

and panel preparation

Lower chemical and solvent resistance•

Reduced temperature resistance•

Sensitivity to low humidity may cause coatings to dry •

too fast, causing craters in the final coating; sensitivity

to high humidity may cause coatings to dry too slow,

causing sagging of the coating

Requires enhanced air movement for water evaporation•

Application quality is dependent on surface cleanliness•

High surface tension of water in the paint may cause •

poor flow characteristics

May need air compression system, spray booth and •

mixing room modifications

Fine scratches may be magnified with waterborne paint•


12 Collision Pros

INDUSTRY NEWS

CP What’s New?

IN NovEmbER of 2011, the Society of Collision Repair Specialists

(SCRS), Alliance of Automotive Service Providers (AASP), Automo-

tive Service Association (ASA) and Assured Performance Network

issued and signed a joint statement officially recognizing the

published repair procedures of oEm vehicle manufacturers as the

industry’s repair standards. The statement reads as follows:

“The undersigned organizations continue to be the leading

voice of collision repair businesses and technicians across the

United States, just as they have for decades. Representing

their interests, we hereby recognize published repair proce-

dures, as provided by automotive original equipment manu-

facturers (oEm), as the official industry-recognized “Repair

Standards” for collision repair. These standards, where they

exist, shall be the basis for the establishment of training, test-

ing, repair practices, and documentations.

Whereas we acknowledge that oEm repair procedures are in-

complete in comparison to the full scope of vehicles and repair

operations which exist in the marketplace, the oEm published

repair procedures shall serve as the baseline for industry repair

standards, with the recognition that further development of

procedures will be necessary

in areas not covered by pub-

lished procedures.

Therefore, we officially ask

the board of directors for the

Inter-Industry Conference on

Auto Collision Repair (I-CAR),

to establish within their overall

organizational structure, an

industry council to identify

gaps in existing oEm proce-

dures and develop processes

to close gaps, vet industry-

proposed alternatives, modifi-

cations, and additions to oEm

procedures. The Council will

include volunteer representa-

tives serving at least ASA,

SCRS, AASP, and I-CAR.”

Joint Position Statement on

Collision Repair Standards

EDITOR: Kathy Capozza

MANAGING EDITORS:Elisa Liehr, Lynda Palmer

COPYWRITING AND DESIGN:Liehr marketing & Communications

©2012 Collision Pros.mDC# 00117-00601-feb12

CONTRIBUTING DEPARTMENTS:TISSTARLexus Collision Repair & RefinishToyota Collision Repair & RefinishToyota Certified Collision CentersToyota Genuine PartsUniversity of Toyota, Lexus CollegeToyota Technical Education Network

REFER ALL CORRESPONDENCE TO:Collision ProsToyota motor Sales, U.S.A., Inc. 19001 S. Western Ave., WC21Torrance, California 90509fax: (310) 468-0913E-mail: [email protected]

CollisionPRoS is published four times a year by Toyota Customer Services. Contents may be reprinted with permission.

12 Collision Pros


collision repair of winter 2012 collision pros · bsm is available on the 2012 toyota camry, 2012...

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