Collaborating with Dell Consulting Services

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Reduce desktop and data-centre complexity. Improve productivity. Innovate.

Are you spending the majority of your IT budget maintaining existing systems? In today’s environment, achieving a competitive advantage is challenging; you’re expected to do more and spend less. But how can you protect your environment and meet the changing competitive landscape without increasing budgets and creating more complexity?

IT can facilitate beneficial and lasting change. Businesses that embrace technology and use it as a differentiator see increased productivity, collaboration and efficiency. At Dell, our consultants have extensive experience in helping you achieve this. Our experience and skill help deliver the business benefits of transformation faster, more reliably and with lower risk.

No matter the size of your organisation, our team provides a consistent and exceptional customer experience. Through our comprehensive portfolio of services, global capabilities and partners, we can deliver solutions designed to meet your needs.

We offer customers the flexibility to choose from a selection of offers that are right for their businesses. Whether you’re looking for a standard offer, with a predefined cost and scope; or a bespoke solution, tailored to meet your organisation’s unique challenges, Dell has options to address your company’s needs.

Transform Your IT with Dell Consulting

Shift your focus from infrastructure to innovation.

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A Dell consulting workshop is a great way to start addressing your key technology and related business challenges, with unbiased analysis and support from Dell experts.

Dell workshops are facilitated by subject-matter experts (SMEs) and focus on bringing together members of your organisation to help identify your current issues and constraints.

We will work with you to map a potential solution, explain the possible benefits and share industry best practices.

Consulting workshops – your questions answered

Why?

∞ Identify key IT challenges and how to address them

∞ Help you better understand what works in the real world

∞ Give you insights into how other customers have done it

What:

∞ Collaboration between Dell consulting team and your organisation’s stakeholders

∞ Dell Subject Matter Expert

∞ Onsite or remote

How:

∞ Pre-workshop call to agree objectives and stakeholders

∞ Workshop delivered

∞ Post-workshop meeting to discuss findings.

∞ Dell proposal on a potential way forward

Getting started

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In their personal lives, people are accustomed to accessing their data and key applications easily and quickly via mobile devices. They want to do the same at work. They want quicker access to more information, with more functionality and from more locations.

Businesses like yours need to provide it – but it is equally imperative to have a robust security and management framework in place to make sure their needs are met while at the same time protecting the corporation’s most important assets.

Increase productivity by mobilising your workforce

Desktop Virtualisation Solutions Discovery Workshop

Explore the different virtualisation technologies and how they work together to create a solution to solve your business, security and technology challenges. Discover what it takes to implement a desktop virtual computing solution. Understand the Dell transformational services and methodology to go from your current computing environment to the future computing environment.

Application Management workshop

Discover how to improve the deployment and management of your desktop application portfolio. In this workshop, you will learn how to inventory and rationalise your portfolio, determine the best strategy for testing your desktop applications for Windows® 7 or 8 compatibility, and determine whether application virtualisation or standard Microsoft® installer (MSI) packaging deployment technology best suits your needs.

Mobility

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Software Asset Management

Engage in workshop conversations about your organisation’s Software Asset Management programme in order to discover, identify and prioritise areas of SAM. Learn how to increase automation and integration by ranking the various SAM areas against Dell’s maturity model and determining the best strategy and roadmap for improvement.

Microsoft Windows OS migration and Optimised Deployment workshop

Understand and optimise your OS and PC deployment process. We work with you to uncover optimisation opportunities in the areas of imaging, application installation, data and settings migration, configuration, labour and logistics. Discover how Dell’s unique technology-agnostic approach to deployment could improve the cost and speed of your OS and PC deployments. Start planning the transition of your desktop and laptop environment to Windows 7 or 8.1 as well as to new versions of Internet Explorer®. Determine what rollout strategy will best fit your organisation, whether it’s a single project or a continuous run-rate event. Determine your high-level strategy for deployment and asset-recovery processes, as well as managing your Windows 7 or 8 images.

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Cloud

Data Centre workshop

This highly interactive workshop is tailored to meet your organisation’s needs. Our experts will focus on your specific challenges and goals, covering a wide range of topics including capacity, delivery challenges and performance roadblocks. This highly flexible session can be tailored to focus on infrastructure consolidation, optimisation, modular approaches or risk mitigation strategies, to name just a few.

Cloud-based infrastructures provide the on-demand scalability, availability and optimisation that modern organisations require.

The problem is that transitioning to the cloud from a traditional IT infrastructure can be difficult – and, what’s more, every journey is different. Our consulting team can help by analysing your IT environment. Using our cloud migration framework, we will devise and execute the most efficient route for your unique cloud journey.

Increase efficiency and agility in IT

Take advantage of Dell’s deep global experience to:

∞ Optimise and consolidate servers, storage and applications to increase uptime, maximise space, and reduce power, cooling and operations costs

∞ Evaluate current power and cooling efficiencies, and examine facility and infrastructure resilience

∞ Identify vulnerabilities should disaster strike

Cloud

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Need unbiased and experienced advice? Start with a Dell workshop and discover your organisation’s path to transformation.

Efficient Architecture, Virtualisation and Cloud Workshop

Take the next step in achieving a dynamic infrastructure. Whether you need to drive better performance and hardware utilisation or are evaluating a move to the cloud, Dell experts will partner with your team to analyse business needs and develop a holistic approach to modernisation. Dell can help you determine the right strategy, based on a wide partner eco system of virtualisation and cloud technologies.

“I don’t believe that another partner would have given us

the clarity, assurance and expertise to allow me to take our

plans to the board. Dell has provided something that I can be

confident in for the next 5 years.”

Richard Burley, CIO, Combat Stress

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Businesses recognise that in today’s highly connected world, technology can play a key role in increasing productivity.

Introducing a robust strategy for collaboration will enable all your users to work together in real time, with the best tools and with no boundaries. Instead of having individual star players, you’ll have a tournament-winning star team. Our IT consulting team can help you realise those benefits. Using our Unified Communications Framework and industry alliances, we take a comprehensive approach and bring together people, processes and technology.

Increase productivity by enabling real-time, anywhere collaboration

Microsoft Office 365 adoption strategy workshops

Office 365 promises rich collaboration and communications functionality combined with lower operating and capital costs, but realising this promise can be tricky. Dell’s expert-led workshops help you assess Office 365 to determine whether it is truly a good fit for you. We will perform an analysis of your existing infrastructure and how it would integrate with Office 365, highlight areas of concern, and deliver a clear, actionable transition plan to help you move forward.

Collaboration

Need to deliver the right

information to the right

people at the right time?

Our consultants can provide

a broad range of options for

Unified Communications

transformation.

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Microsoft Lync UC&C workshops

Learn how to dramatically boost efficiency by integrating email, voicemail, telephony, instant messaging, and audio/video conferencing onto user desktops and mobile devices with Microsoft Lync®. Our consultants work with you to integrate Lync with your existing PBX infrastructure, or replace expensive legacy PBX systems with Lync to lower costs, improve efficiency, and reduce your data-centre footprint. We can also advise you on the many end-to- end considerations involved with Lync deployments, from global UC&C architectures to endpoint peripherals such as headsets, cameras and microphones.

Microsoft Exchange email and calendaring workshops

Dell’s proven consulting methodologies and reference architectures help overcome the issues and complexities of managing an efficient email infrastructure, whether you’re deployed on-site, in a public or private cloud, or in a hybrid deployment. In these workshops, Dell experts share best practices for designing, deploying, operating and monitoring your email environment, including managing email volume, storage, archiving, security, reliability, and general infrastructure health.

Microsoft SharePoint®

server workshops

SharePoint technology offers many options for customers that cover on-premises, public-cloud, private-cloud or hosted platforms. Dell Services can help you begin planning the features and capabilities of your SharePoint solution to leverage any infrastructure. Our solution-envisioning workshop is an interactive discussion of organisational goals and desired capabilities, mapped to the enabling SharePoint technologies that can help you define a strategy for enterprise collaboration and content-sharing services.

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Unified Communications design workshop

Let us help you plan your transition to a Unified Communications solution. Our professional consultants will help you understand and document your business needs for UC, recommend a design for the UC solution, help determine your readiness to adopt UC and plan out next steps for the transition.

Cloud Automation Centre Implementation & Plan

Are you fully utilising vCloud? Rapidly achieve the full potential of your investment by partnering with Dell. We will help you determine operational readiness and design our engagement to align with your business. We will also help you deploy two vCloud components and perform a hands-on knowledge transfer with your staff, including next steps on vCloud automation.

Dell’s easy-to-use standard consulting offersDell can help you start from a position of strength as you begin to solve many of today’s most daunting IT challenges.

Dell’s introductory consulting services are designed to get projects started quickly and seamlessly - paving the way for success. We have leveraged our extensive knowledge of a variety of customer environments, to create a suite of standard consulting offers with a predefined cost and scope. These offers are designed for companies who are looking to implement standard best practices, which are proven to drive success.

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Virtualisation Optimisation

Team with Dell experts to optimise your mission-critical environment. Be confident in the efficiency of your virtual environment and in your architecture’s ability to grow with your business. We work with your teams to reduce the risk of performance bottlenecks, identify improvements in density and efficiency through better resource balancing, demonstrate the potential ROI and provide you with actionable and automated recommendations for next steps and remediation.

Azure Planning & Integration Services

Hybrid clouds are real. They are continuously evolving and providing positive results for many organisations. We understand the complexities that come with hybridisation and can guide your team through choices in architecture and design. Together, we will assess which of your business needs Azure can meet, help you plan next steps, conduct a proof of concept with non-production virtual workloads and provide a hands-on knowledge transfer on any one of the following use cases: Application Availability, Backup & Recovery, Disaster Recovery, or Test & Development.

Office 365™ Solution Alignment and Readiness

Are you unclear about what Office 365 offers your business? Let our expertise in Office 365 migrations help you fully understand the pros and cons of moving your business to Office 365. We will conduct consultative interviews and workshops, work with you to develop a clear migration strategy, and provide a final recommendation that we can take to your management team together.

DVS Blueprint FIT Assessment

We can help you make the physical-to-virtual desktop transformation easy. We start with a scientific analysis of your current desktop infrastructure using automated discovery tools that provide an in-depth, quantitative understanding of your current users’ environment and workload. The resulting fitness report is a valuable resource to help you anticipate future needs, plan your transformation and implement virtual desktops successfully.

Optimised Deployment Planning service

We want to help you automate PC and operating-system deployment and improve your ability to keep up with client innovations. The Optimised Deployment Planning service is a one-week engagement that delivers a clear path for automating day-to-day PC deployments and managing large-scale rollouts that can be used to migrate to Windows 7, 8.1 and beyond.

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Dell Agile Consulting services are designed to meet the needs of your business by providing the necessary skills when and where you need them to accelerate your business growth.

Dell Agile Consulting services offer a flexible, time-based model for delivering project- assistance consulting using our unique Agile methodology to maximise results.

Agile Consulting services

Flexible consulting designed by you

Flexible skills: Gain access to skilled IT professionals, on-site or remote, when and where you need them. We can help you fast-track your IT projects and will collaborate with you to ensure you maximise your investment in Dell technology and services.

Agile Methodology: Daily check points and goal-setting will align and direct efforts so you can maximise your use of our skilled professional.

Time-based:Consultants are allocated to you for an initial fixed amount of time, typically a five-day engagement, which can be extended if needed.

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Experienced professionals in many disciplines.

Dell Agile Consulting experts solve problems across a broad range of topics, including:

∞ Citrix® server virtualisation

∞ Hyper-V® server virtualisation

∞ VMware® server virtualisation

∞ Office 365

∞ Win7/Win8 migration

∞ Desktop imaging

∞ VMware desktop virtualisation

∞ Citrix desktop virtualisation

∞ Application management and packaging

∞ Microsoft System Center Configuration Manager

∞ Microsoft Active Directory®

∞ Microsoft Exchange

∞ Microsoft SharePoint

∞ Microsoft Lync

∞ End point device management

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From the device to the data centre to the cloud, we help you drive efficiency and innovation.

Traditional IT projects involve lengthy and expensive consulting engagements – but we can help you derive the best business value from your IT infrastructure, and as a result achieve significant benefits and competitive advantage.

Guided all the way by your business and by your particular needs, we’ll work with you to develop a roadmap that takes you where you need to be.

Working with Dell

Vision Amalgamate strategy, business needs, improvement

objectives and priorities that define the future solution

Change and Service Management Ensuring continued success

Plan Design Implement

Define the journey from where you are to where

you need to be, and identify key milestones

Consultative engagement to translate your vision and operational requirements to infrastructure specification

Lifecycle management of the deployment, integration and

migration process that delivers the new solution

OptimiseManage/Support Train

Embed, streamline and fine-tune systems and

processes for outstanding business performance

Operate and maintain the solution to deliver the required level of service to the enterprise

and users

Take full advantage of new systems and their benefits

The Dell Solution Framework

© 2014 Dell Inc. All rights reserved.