Rob Chrisman Webinar Navigating 2017

Chrisman: 2017

▪What do you think about the recent rate hike? We all expected it, now that it’s here, what are your thoughts on it?

Chrisman: 2017

▪The Trump Administration had indicated that it plans to roll back up to 75% of the regulations within the financial markets and that includes a repeal of Dodd-Frank, what are your thoughts on this? Positive and Negative?

Chrisman: 2017

▪I have noticed some creative loans have got back into the market place, some no credit scores minimums, very little income documentation and others, have you seen this? Is this good or bad, what should our clients being thinking about?

Chrisman: 2017

▪What do you think about brokers in 2017? Is there a going to be a come back of brokers? Looks like there is a lot more activity now.

Chrisman: 2017

▪Now that Carson’s in HUD what changes would you like to see?

Chrisman: 2017

▪Volume is down across the industry and a lot of lenders are nervous, what is your outlook on 2017 and the mortgage markets? When you do think things will pick up?

Chrisman: 2017

▪What is your overall outlook on the industry for the next 4 years?

Chrisman: 2017

▪Q&A

Company Overview

▪Well established national appraisal management company.▪20 of the top 50 lenders utilize CoesterVMS▪Distinguished customer service meets advanced

appraisal management technology▪Full-service, in-house development team ▪Custom Encompass interface with data point delivery▪Full compliance and legal team▪Vendor Management manages appraiser panels

Culture & Values

▪Mission and Values– CoesterVMS provides clients the tools to navigate the

valuation process in an evolving lending environment. Through innovative technology solutions and customized service strategies, our mission is to serve as the engine that runs the real estate valuation world.

Service

▪East Coast and West Coast Operations– Corporately located in Rockville, MD– Operations center located in Irvine, CA

▪Designated team with 20 years experience in the mortgage industry

Service, cont.

▪Service Levels– Nationwide competitive average turn times– Vendor management recruiting campaigns for appraisers– Nationwide fee calculator and TRID friendly fee schedule– Appraiser SLA: acceptance and scheduled within 24 hours– Appraisal must be submitted within 48 hours after

inspection– Over 1,500 appraiser mobile users

Compliance▪Full AIR and Dodd-Frank Regulatory Compliance▪Integrations directly with GSE’s for ULDD and UCDP

Compliance▪Full Audited Compliance Management System▪Full-time Compliance and Legal team▪Borrower facing Appraisal Delivery System▪Comprehensive Value Rebuttal process

QC Process

▪Team of certified staff appraisers▪Tiered QC Process

– Appraiser training for entire network– Appraiser Intelligent Review (AIR) system based on GSE

and HUD guidelines– Client, state and investor review checklist

▪Provide UCDP and EAD submissions

Technology

▪Integrations with major service providers▪TRID calculator and estimated turn time feature▪Workflows and notifications▪Data integrations with multiple LOS and portal systems▪Recognized by Housing Wire as one of the Top 100

mortgage tech companies

Encompass Integration ▪Custom Interface▪Mimics Cloud Control System▪Features

– Order placement– Pipeline management– Add\update processors– Multiple payment options– Disclosure calculator– Borrower valuation delivery queue– Field mapping to eFolder

Who We Serve▪20 of the top 50 mortgage lenders use CoesterVMS

– Freedom Mortgage– Loan Depot– Sierra Pacific Mortgage– Mortgage Masters/iMortgage – First Guaranty Mortgage Company– George Mason Mortgage– Wyndham Capital Mortgage– American Financial Resource - eLend– American Financial Network– PRMG

Serving your branch ▪The right choice for every branch manager 

– Designated relationship manager – Appraisers on staff for value rebuttal assistance– Monthly performance scorecard calls– Appraiser Panel management and training– Direct Encompass Integration – Monthly Visits – 24/7/365 Dedication to service – Contact your local market

leader anytime. 

Case Study

Pain Points:

▪ 7 Billion in yearly revenue▪ 19,000 appraisals ordered

per year▪ Losing 200k per quarter on

appraisal invoices▪ Ten dedicated operation staff▪ Branch level issues with ordering

and invoicing▪ Ordering double and triple

appraisals without knowing

How We Helped:▪ Boarded their panel ▪ Cleaned up their panel▪ Established scorecards▪ Visited branch offices▪ Established accountability▪ Training procedures▪ TILA intent to proceed within

Encompass▪ Centralized invoicing and

accounting

How We Can Help You

▪Significantly decrease overhead/ billing nightmares▪Provide accountability, transparency, and communication▪Panel management

– Review and board appraisers– Train appraisers by specialty– Establish proper panels – Provide scorecards

▪Streamline appraisal process

Accolades

▪2013, 2014 and 2015 500 Fastest Growing Companies – Awarded by: Inc

▪2014 Fastest 50 Growing Companies– Awarded By: Washington Business Journal

▪2014 Innovation Award– Awarded By: October Research

▪2015 and 2016 - Top 100 Tech Companies– Awarded By: Housing Wire

Thank You“CoesterVMS' integration with Encompass has made my job easier because my staff can focus on production, not compliance, which saves time. The marriage between these two systems seamlessly ties the Encompass data into our appraisal ordering process. We have gained time efficiencies and reduced keystroke errors!"

- Andria Lightfoot, VP of Project Management at George Mason Mortgage.

“Working with CoesterVMS will allow us to improve the speed, efficiency and quality of our valuation services. More importantly, the software platform used by CoesterVMS will bolster our compliance efforts.” - Andrew Peters, CEO of FGMC